Latest review first
Directv in West Milford, New Jersey - Horrible installation and customer service
The company came over to my building and left cables haning over the building, instead of properly placing them in the right place. I have children in my building and it can be dangerous. I've called the company and have been on hold for over an hour. Repeating the same story over and over. The work was done by a lazy *** employee who can care less how he works. The cable looks horrible hanging over the buidling. Direct tv has to do something about this. Get a contract w/another company or keep on losing your customers. A very annoyed customer.
Directv in Los Angeles, California - False charge for service
When TV service ceased to work properly,Direct TV replaced a unit determined on the phone to be defective. The replacement box was shipped with no indication of add-on charges. System failed to work with new box. A subsequent service call by a service rep determined unit was not defective. After service rep rewired the setup, the original box determined to be OK. The Service rep told me "keep the box". When I moved to complex that did not permit dishes, in spite of the fact that replacement box returned to Direct TV, Direct TV charged me a $400 cancellation fee. Multiple calls and explanations did not prove helpful. It appears that they routinely ship new boxes to assure continued billing.
Directv in Chicago, Illinois - Customer Service is beyond terrible
They must get ratings for positively the worst customer service I have experienced. Once you get through the 'enter your number' blah, blah automated attendants, you do get a real customer service agent. They ultimately cannot fix your problem, so they put you on hold, and you are disconnected. Trust this - I tried it 3 times this evening, got 3 different agents, got disconnected 3 times. All because they could not figure out why NHL Center Ice was not accepted on my receiver. Take your chances with ComCast - these guys just don't have a clue - I call once a month with billing errors or other *** human/technology tricks, and they are completely unable to assist. Really pissed, and switching.
Directv in Chicago, Illinois - Companies giving consumers a bad rating.
i am disputing a bill that directtv is charging me for. i am not in the residence and have not been since june 30, 2008. they have taken my 200.00 deposit and still charging me for months that i did not have their service. i have an attorney that will get this straight if you cannot help. i have paper work showing that i was not in the residence. client ref. n. 80615435. i am not paying for a service that i did not receive. do you want to pay for a car that you did not take home. i think that before placing people in collections, the collections department should know the truth about what is going on with the whole picture instead of listening to just the company. the world is already messed up why hurt the consumers anymore.
Directv in Bullhead City, Arizona - They illegally used my debt card without my permission.
I called and canceled my service 1 day after getting it hooked up because we were not statisfied with what we received. We were mislead. They did not cancel my service after the first day I had to call back two more times before it was disconneted. Therefore according to their records I had service for 4 days. I was told I would be billed for a cancellation fee and could dispute the charges. Then I checked my checking account a week later and they debted my account for $526.52 which I never authorized and made me overdrawn. I never signed any paperwork for the service when it was installed and I never authorized for them to deduct any money from my account other than the first transaction. When I called to complain they tried to tell me when I signed up and gave them my credit card number to pay for the one time charge of $100 that they have the right to charge my card if I cancelled. I was never informed of this and never authorized or received anything in writing to state they would do this. I am extremenly pissed!
Directv in Vancouver, Washington - DirectTV is a big Scam and Ripoff HORRIBLE
We constantly get the 771 searching for signal area. There is absolutely positively nothing that can be in the way and the weather is perfect. They want to charge 79.95 to send some boy out to look at it when it is THEIR product that is the problem. Also they have overbilled us nearly every month for the past year. We have to CONSTANTLY call and get it sorted out. Correct one month then WRONG again. What idiots. And the customer service is rude and useless. AND that 2 year contract ! that big CEMENT BLOCK around your neck. NEVER EVER AGAIN. NEVER. HOW COMPANIES LIKE THIS CAN BE ALLOWED TO RIP PEOPLE OFF IS JUST BEYOND ME. They have no ethics and morals.
Directv in Los Angeles, California - They didint mention any 2 year contracts
Im a new customer and when I ordered service they said to me that they had this special pakage that included 4 boxes, one of them was a hd dvr all movie chanels and nfl tiket for 4 months and I would only pay 64.99. They failed to mention that ones they intalled my services I would be under a 2 year contract and now they are trying to charge me $96.oo for hd services and cable boxes that suposevely were included in the pakage I though I was getting. I can,t even cancel now because they have my credit card info and they are going to charge me $400. if I do. I never agreed to this contract I wasn't even told about it when I called to have my services connected. They suck, they will steel your money do not ever get Direct tv. I feel so *** their has to be something we can do.
Directv in League City, Texas - Direct tv has no respect for new customers
Direct tv scheduled to come to our house between 8am-12pm for new service. My husband took off work to wait for direct tv to show up. At 11:50am direct tv calls and says they don't have enough receivers and would have to come back later in the afternoon. Direct tv should have called in the morning to let us know that they weren't coming between 8am-12pm. My husband lost time and money waiting for direct tv to show up. They have no respect for people. We told Direct Tv we don't need your service. I would not recommend Direct Tv to anyone.
Directv in Dallas, Texas - Direct TV Rebate Scams
Direct TV's rebate offers are deceiving at best and downright dishonest at worst. When you call to complain the customer service reps are rude. Their website makes one claim,then when you order installation they make another claim. The right hand blames the left hand, and they have you jumping through so many hoops it's a miracle if you ever get your promised rebates. The rep that takes your order over the phone does not tell you that you have to submit a rebate coupon and wait six-eight weeks for the rate they quoted to kick in. I will also probably never see the $50 referral fee.
I, like all of you, despise Direct Tv. I have had them for 4 years which has cost me nothing but time, money, and many tears of frustration. They need to pay for all the injustices they have caused (from what I could tell by searching the net) thousands of people....
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