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Directv in Washington, District Of Columbia - Promised 2 be here @1:30 came at10:30a

my hd box is wired wrong per DirectPlus and I was to have it replaced this afternoon. He showed up @ 10:30 am refused the maintenance man tolet him in. Supposed to have been here at 1:30-5:00. called said he was out of town now he will be here at 8 a.m. tomorrow. I called Direct TV and told them the problem, and they said service calls are to go thru them. Not what dplus said. I am so angry with them I could chew nails and spit out tacks. they better be here at 8 a.m.
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Review
#136594 Review #136594 is a subjective opinion of poster.
Loss
$30

Directv in Dallas, Texas - Direct TV ...out the door

Direct TV is a rip. I can't get the service I not only paid...getting some help with my concerns is a maze of numbers which lead to nowhere!!! Now their recorded machines are set to ask HOW your going to pay each month...NOT why you have to pay this amount...my question!!! I want them out of my life...off my deck...get the dish and stick it where the sun doesn't shine!! Their approach has threatened my credit rating if I don't "buy into" my current charges...which I question..their guarantees for ONE year are bunk!...they jack the rate when your not looking out of "auto pay" from your hard earned money...you have to have a computer to get any rebates..not as a paying customer who deserves the breaks with or without computer. If you do, you have to give them information that is private and none of their business which is probably sold to some other company to load your e-mail with junk. I want out...I want good service...I want to depend on what was agreed. I did not ask for a rollercoaster scam of suddenly in their system ....my problem...which I didn't ask to have. I am a customer...I will be treated as such....out Direct TV...(as soon as I can find the f......ing correct number to do so. Judy Wilson
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#136524 Review #136524 is a subjective opinion of poster.

Directv in Fargo, North Dakota - Direct TV NFL Sunday Ticket will cost you $300

Direct TV's NFL Sunday Ticket will cost you $300. That's $75.00 each month for 4 months. No, it is NOT a free trial. No, you can NOT cancel it during the 4 months. No, you can NOT get a refund. During your initial, hour long, phone conversation to set up your Qwest telephone and internet and Direct TV account did the saleman mention the cost? No, you do NOT remember. And you did NOT record the conversation, so yes, you are screwed. Call them to try to sort this out and you may reset your 24 month contract. Good luck.
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3 comments
Anonymous
#607964

Exact same thing happening to me. I got direct tv last year and paid for it ordered over the phone.

Then in 2012 they automatically signed me up for it i didn't notice my bill for it till it was too late. This is stealing money and any company that does this should be ashamed.

Im thinking of taking them to court myself but cant afford it.. if anyone knows a remedy please tell me xboxsold@gmail.com

Anonymous
#40069

We never ordered the NFL Sunday Ticket but we are being billed for anyway. We would never order the NFL Sunday Ticket because we don't watch professional football. This is a complete ripoff, being charged for something we did not order.

Anonymous
#36630

Yup, so I bought Sunday Ticket for $300.00, then I bought a HD received from directv for another $200.00. Then I upgraded to HD service for another $9.95 a month.

I go to watch the games week 2 and NONE OF THE GAMES ARE IN HD!! Find out I have to pay ANOTHER $100.00 TO GET THE GAMES IN HD!! ALL THE HD STUFF I ALREADY PAID FOR DOESN'T INCLUDE THE GAMES!!!

Unbelieveable.

So I paid ANOTHER $100.00 for the games to be in HD.

Someday there will be another choice. Anyway, i have 27 years with my company, so in another 3-4 years i retire and move back to denver and won't need directv and for sure won't use them after all this.

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Review
#136501 Review #136501 is a subjective opinion of poster.
Loss
$300

Directv in Stone Mountain, Georgia - Did not provide service requested

Direct TV informed us we could get HD channels with the package we ordered. After installations we could not get all the sports channels or the HD channels. Direct TV informed us that to get the HD channels we had to pay an additional monthly fee, but that is not what the installer told us. Also the installer was not very professional, talked too much and was trying to get all in our business while he was here. I don't recommend Direct TV to anybody. I had to call them back to install all the boxes I asked for. I will pay the cancellation fee just to get rid of them.
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Review
#136311 Review #136311 is a subjective opinion of poster.

Directv turned off my service to get more money

Directv turned off my service and said I had to buy insurance from them to get it turned back on. I had paid for the service that they turned off. They told me I had to either pay $79 extra or have it put on my next bill to have it turned back on. They turned it off durning the Olympics. They also tried to charge me for three units when I had only two. Now one of their employees got a hold of my card information and took $1,228 out of my bank with out authorization! Their rude.
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#136227 Review #136227 is a subjective opinion of poster.

Directv in New York, New York - Directtv 's incompatine staff

directtv has interupted my services on serveral occassions when i have asked for an extension to pay my bill no more than a couple of days and when i call and ask why there is always the famous line no were in the notes does say i talk someone about an extension or needing more time to pay my bill. when i request to speak to a supervisor i'm always told that ther are no supervisors avaliable and they will call you back in 24 hours. they can'y never admit that an error was made on their end and i'm always having to get someone who has a credit card to turn the service back on
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#136155 Review #136155 is a subjective opinion of poster.

Directv in Dallas, Texas - Direct TV Customer Service is the worst!

Was an ike victim and they don't have the technology to let me pay ONLY my past due amount.I felt like i was talking to a collection agency and they would not let me talk to a supervisor. It is now 11 hours and i still have not recieved a call from a supervisor. They know they have the customers they need to stay in buisness but i assure you that when i get done with their contract i will go to one of their competiors. I paid and 2 hours later, still no service. I wish i could speak to the person in charge of Direct TV.
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Review
#136121 Review #136121 is a subjective opinion of poster.

Directv in Spring, Texas - Direct TV Sucks

I had equipment failure and was told a 4 week wait was required for replacement. No service for 4 weeks. Now Hurricane Ike comes in and they have canceled my service call and delivery so they can help another customer hurt by the Hurricane. OK, so I don't have Directv and I just survived the hurricane also. Exactly why am I being bumped for the other folks - I don't have service and they don't have service. I asked to speak with someone in charge and was told that due to the hurricane and the number of calls they were getting they shutdown the local phone. Oh, and bye the way sir we will not compensate you for taking off work so we could be there between 8 and 12 and we cannot guarantee you that we will even show up on October 11th. Oh and sir you are still under contract until next year - I might be under contract but I'm not *** - that will be a unfulfilled contract.
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1 comment
Anonymous
#125323

The hurricane thing was tough on everyone but you do have an agreement that you are obligated to fulfill. Maybe you were affected by the hurricane, maybe you weren't. This is what I have to say to you and others....

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

Review
#136088 Review #136088 is a subjective opinion of poster.
Loss
$200

Directv in Jackson, Mississippi - Installer stole laptop- - and did not complete installation

Signed up with direct tv. Installer came out in old truck full of junk in the bac. no uniform no id. did not complete the installation, and suddenly left. I did not sign any installation documents - - he said i did not need to and after he left i noticed my laptop was gone with him. no help from direct tv said they were not responsible and the police cannot do anything because i did not see him take the laptop. Said i could file on homeowners insurance but they could not even list him as a suspect. go figure. buyers beware!!! upset in mississippi
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2 comments
sick of it
#49846

Just to set the record straight he did work for directv as a contractor and you are correct he is a thief...

Anonymous
#49831

so lets get this straight..............you let someone who was supposedly with Direct TV but had not identification what so ever into your home! I say you got what you deserve and you are lucky you didn't get assaulted ..................oh and just to correct your posting the person you described was a burglar not a Direct TV Installer........

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Review
#136004 Review #136004 is a subjective opinion of poster.

Directv in Marble Falls, Texas - Direct TV has the worst service and makes unauthorize charges to your credit card

The "installation specialist" came to install our new HD DVR service with Direct TV. We were so excited. The "specialist" took about 3 hours to install our satellite on the roof and the receivers. When he finished, he informed us that he didn't have any HD DVR receivers and that he installed a regular HD receiver until next week when someone would come switch them out. That is when the nightmare began. The following week a different "specialist" came to finish up the job. When asked if he had our new HD DVR receiver, he said that we would have to purchase the one that had been installed last week before he could switch it out with the DVR. As he observed the work that had been done the previous week, he asked if Direct TV had done the work and just shook his head. He said the wrong wiring had been used and nothing had been grounded. During that week, our brand new $3000 TV had developed a small green dot on the screen. Put the two together?? After exhausted and numerous attempts to rectify the situation with Direct TV, we cancelled our service. Two months later, our credit card was billed $1283 from Direct TV. I called the credit card company and told them an unauthorized charge was made to my account. They told me to call Direct TV first. Of course I dreaded this conversation because I knew what a horrible company I was dealing with. Long story, short, they charged me a cancellation fee because we cancelled our contract before two years. It didn't matter that we never received our HD DVR or for the service that they had been charging us for a DVR. I am still in dispute with Direct TV but I advice against using them when there are so many other good providers.
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Review
#135797 Review #135797 is a subjective opinion of poster.
Loss
$1283