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Directv in Locust Dale, Virginia - Direct TV Upgrade Victim!!!!!

So much for being a long time valued customer of Direct TV. I upgraded our system to accomodate our new HD TV. I called "customer service" back in February and paid well over 400 dollars for two new boxes. There was NO mention of LEASING at all. I would like to add that for well over 5 years we have continuously complained that we do not recieve a paper bill. They continually say they mail it. We finally recieved one this month and what do I find? I find a lease charge on my two new boxes. I say this must be a mistake and I call them. They tell me no one can purchase this equipment since they changed it back in 2006. Needless to say I was furious. I went through a few people and finally ended up in the "resolution dept" The woman was rude. I said I would have NEVER EVER paid you this much money to BORROW your equipment. I told her I wanted a refund and she said it was NON REFUNDABLE. This is FRAUD! No one informed me of ANY of this!!!!!! I want to be added to the lawsuit
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1 comment
Anonymous
#25406

Im sure youve received bills. So convenient that the one bill you get is the one your griping about.

Im sure you "never receive" your credit card bills either. Typical consumer in debt.

Review
#129064 Review #129064 is a subjective opinion of poster.
I have asked this company for almost a month now to provide our company with a W9 form so that I can set up an account for them in our system. They attempted to fax me a copy (3) times but failed. Then they tried to mail me a copy but failed. I asked them if they could...
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3 comments
Anonymous
#1158243

Good to know. Now we know all pros and cons of the form.

I mostly use >W9 2015 pdf to edit my PDFs. I think it also allows you to to create fillable pdfs and esign them.

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#128834 Review #128834 is a subjective opinion of poster.
When I had my DirectTv installed they started to put the dish on one corner of my roof but changed his mind and put it on the other corner. Left the holes from the first mounting and didn't tell me and caused my roof to leak. After several frustrating months with...
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1 comment
Anonymous
#25203

direct tv did me the same way. they put holes in my vinyl siding and are not returning any of my phone calls. they are pieces of ***.they also charges me a cancellation fee.

Review
#128822 Review #128822 is a subjective opinion of poster.

Directv in Altamonte Springs, Florida - Direct TV HD DVR's

I am still fighting with direct tv High Def service. we have direct tv for 8 years HD service for 1 1/2 years. There DVR HR 20 and HR 21 we have been through 6 receivers. This past week starting July 8 have had service out July 11, July 22, July 23 and they are trying to schedule another appt for Friday July 25... To this date between billing issues and fixing their inferior quality equipment 182 hours invested and they have the nerve to say if I want to cancel they want to charge me. They forced me for the Plan Protection WHAT A JOKE. The service has been awful there have been some nice people. They have turned us over to Case Management... thats a joke. Does anyone know who to file the claim with for small claims court??? ALSO IF YOU HAVE HD DVR DO YOU GET THE GRAY BARS ON THE SIDE WHEN WATCHING A PROGRAM WITHOUT DISTORTING THE PIC???? on the box you have the option to change the colors Ours will not.... Please let me know.... Thank You
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2 comments
Anonymous
#24328

The bar color will not change, there are options for lots of things that won;t work because it's future options not current options. The bars are there so the picture is the same size as the film is was created in so it doesn't get distorted. Go to a Best Buy and look at the model, we show customers what they do because they buy them and complain to us first and usually it's just something that isn't set right or isn't understood.

Anonymous
#24114

Learn grammar.

Enough said. Thank you.

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#128763 Review #128763 is a subjective opinion of poster.

Directv in Bronx, New York - Remote Control Rip-offs

Since when did these satellite companies become so consumer unfriendly... Did you know if your remote control becomes disabled after the 90 day warranty they don't inform you of... they charge you $15. dollars to replace them. After approx. 2 years of Direct TV service the buttons of the remote have become iffy... They no longer respond when pressed. When I called customer service to ask about replacements I was told I had to pay $15. per remote control. I was astonished to say the least. When told about the 90 day warranty, I stated I was never informed at the time of purchase about any warranty. It was also told to me, that I could buy into a service plan at $5. per month, but it wouldn't be in effect for 30 days. Talk about your rip-offs... Isn't it enough we pay extremely high-cost for the service provided, though in inclement weather the service doesn't even work... and the taxes that are changed, increased or different on every bill... since when does the consumer have to pay for the poor judgement of a company who chooses inadequate equipment... oh my mistake that would be when direct tv became established.
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Review
#128627 Review #128627 is a subjective opinion of poster.

Directv in Ocala, Florida - Direct TV extended agreements scam

My receiver crashed and they wanted to charge me for a new one. I said no let me cancel my service since my contract had expired. The customer retention person told me that she could send me a receiver with out charge and no new agreement. She also said I could bundle with Embarq. When I called later to bundle they said they don't do it with embarq so i said cancel my service. They then told me i will have to pay an early termination fee. I said for what. They said my extended agreement when I got the replacement box. They are the best cons in the satellite business. The reps are super rude. They are excellent in the business of being rude to customers and not giving you vital info and lying about everything.
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1 comment
dtv
#25122

In a Nut shell It happen to me to. Customer of 4 years had a broken receiver was issued a new receiver all I had to pay for was shipping and handling, I was told.

Sent me out another broken receiver. 4 days into this and I had it. I canceled my services, took a look at my account and they took $338.32 out. Oh My GOD..

I called them spoke to three different people. Nothing... Any Lawyers out there who want to take this on please help us. I have contacted 5 on your side in my town, BBB, And THE FTC.

Get this the woman at the FTC( Federal Trade Commission)say she has been hearing this alot about direct tv. very important that you file a claim with them. phone number is 877-382-4357. Also your local BBB.

also Consumer Protection, in your area, the FTC can give you the number. Direct TV will be giving me my money back, how about you.

Call your Attorney General. If you are interested contact me remember there is strength in numbers.

dtvfraud@gmail.com

Review
#128620 Review #128620 is a subjective opinion of poster.
Loss
$300

DirecTv moving chaos

I've moved and wanted to take my DirecTv disc with me and upgrade to HD at the same time. BIG MISTAKE. You can't do both online at the same time so I made an online upgrade and called in to change my address. I called back twice before the first installation to verify that the address change came through. During the next 4 weeks I had made 4 additional phone calls. 4 different installers came by. Two went to my old address while I was waiting for them at my new place! Two came to the correct new address with a small ladder packed in the back of their minivan/suv. Not big enough to reach the roof of my two-story house! The last installer did at least put the cable through the wall and did come back the next Monday with a big ladder. All in all very unprofessional. DirecTv wouldn't send me the receiver and let me call my own installer which I suggested to them after 2 tries. And the DirecTv service kept insuring me that the installer had the correct address but they clearly have no clue!! They make me wait during a 4 hour window for the installer, that then doesn't show up . And in the end they also didn't do the upgrade that I had requested. DirecTv had me contact the 'REGIONAL Installer' to correct the address. That 'regional' company was located 1000 miles away in California (I'm in Seattle) !!!! They clearly have no influence on what's going on so far away. A few weeks later I contacted a normal installer for an additional disc. He laughed at the suggestion to take a large ladder. Two story houses are common in Seattle!
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2 comments
Anonymous
#24602

I agree with Jake.

You should have done the move first and then ask for the upgrade.

doing it the other way meant that your upgrade went to your old address. so really them going to your old address is really your own fault. but the other bits I can understand your pain.

Anonymous
#24329

By what you said you ordered online for an upgrade, which means you ordered it to be set up at your old address. Then you called to change it to your new address but you didn;t set up a mover install. If you had called and told them you were moving first then the upgrade could have been done on the same order.

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#128603 Review #128603 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - Remote

We have a directV remote that has worked beautifully for several years. Now, we have four buttons that aren't functional and also the Previous button doesn't work. We DO NOT want the universal remote as a replacement, which Radio Shack has tried to sell us. Can you get us a new Directv remote that works? the present one has been a delight for a number of years. We'd be happy to pay - and would be extremely happy to have it. With Brewer games and Packer games in the near future, we really need a remote that works. Thanks for your help.
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#128589 Review #128589 is a subjective opinion of poster.

Directv in Los Angeles, California - Direct TV cancellation fee - be careful

We signed up with DirectTV and decided to cancel after getting a better deal with AT&T. Apparently there is a disclaimer on their website that says you will be charged an early termination fee if you cancel. We were never told this, we never signed anything or clicked an accept box. They charge our checking account without our authorization over $340. When we complained, they said too bad. Please do not use this company, the only way to stop them is to put them out of business. Talk to your friends and relatives and make sure they don't use them. Be Careful even upgrading your equipment can put you into another 2 year min.
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1 comment
donnaje1948
#25383

I'm going through the same thing with this place right now only I was originally told there was a $150.00 early termination fee. (I even saw that amount advertised, though it no longer appears anywhere.) When I received my final bill much to my surprise, the early termination fee was $280.00 on top of the $150.00!

Naturally I called to ask about this, and was told that there was a $20.00 per month early termination fee in addition to the $150.00. No where on any paperwork that I have in my possession is that mentioned.

I've since gone with Comcast and they are willing to buy out the contract up to $150.00 and all they are asking for is an itemized bill. Five times I've asked for one. I'm supposed to have it within two to three days. I'm not holding my breath.

You do realize that everything on their web site now is worded differently? They changed everything with no warning at all to the consumer.

I have warned all of my friends to stay far away from this company.

They are as crooked as the day is long.

Review
#128549 Review #128549 is a subjective opinion of poster.
Loss
$340

Directv in Stone Mountain, Georgia - Customer No Service

My TV reception went out due to a storm in our area I received a repair appointment 2 weeks later. The appointment day came. The request for the driver to call before arrival was ignored. The tech did call only after he had arrived. His attitude was terrible.I asked was he going to return he simply said I MIGHT no other comment followed .I told him to let me know so I would not sit around waiting when he simply said PROBABLY NOT. This is all he had to say. I asked what was his name at which time he hung up on me. I called back only to get no answer. I called customer service and spoke to some very nice people on five different occasion . I thought I was getting some where but each time I was placed on hold for which seems a life time . Finally being disconnected only to start the process over again. By the way I was told the supervisor would call me. I am 'still waiting
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#128547 Review #128547 is a subjective opinion of poster.