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Directv in Los Angeles, California - Direct TV Discrimination in

The discrimination by Direct TV is against NON-Hispanics. Yesterday my sister was approached by a guy marketing Direct TV. When she expressed interest he asked her if anyone in her family is Hispanic, or has a Hispanic last name. She said her sister was married to a man with a Hispanic last name, and she retained his Hispanic last name after their divorce. The Direct TV guy told my sister that she should have our other sister apply for the Direct TV service under her Hispanic last name because is you are Hispanic, Direct TV has a "special offer" for Hispanics ONLY, and they can get the Direct TV service at a cut rate and they get 6 MONTHS service for FREE. When my sister told the guy that is discrimination and RACIST, and it is against the law to offer a "special deal" to anyone based on RACE, he told her not to get him into trouble because he is only supposed to be telling Spanish speaking customers and Hispanics about the special offer for Hispanics ONLY. This is DISGUSTING and ILLEGAL. Maybe the service guy at your house knows about the preferential special deals that Hispanics are getting from Direct TV and he is DISGUSTED by it? IT IS ILLEGAL. I intend to file consumer complaints about the special deals for Hispanics ONLY, and submit this information to the United States federal government, EEOC, as a violation of discrimination laws. I also intent to turn Direct TV in to the Dept of Consumer Affairs, and the State Attorney General Office. If I have to I will file a class action lawsuit against Direct TV, and all NON-Hispanics who were not offered 6 months of free service when they signed up with the service can then become party to the class action lawsuit. When Direct TV loses the class action lawsuit, on the grounds of DISCRIMINATION BASED ON RACE - they will have to pay millions of US dollars to all the US customers who are NOT Hispanic and who were NOT offered a "special deal" that included a cut rate and 6 months of free Direct TV service. Let that be a lesson to any company who thinks they can discriminate against customers based on their race.
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#130330 Review #130330 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in New Castle, Pennsylvania - All of these statements are true

I have had exactly the same poor customer service and issues with pricing. This is a big scam!!!! I have NEVER been charges the same bill as I was promised. FJP As soon as I can get out of this contract I will. Actually paying off the contract would save me money because who knows how much I will get charged next month for LESS channels FJP I am also very dissappointed in the stability of the service more times than not I am reprogramming my statelite because it fails to work. It was explained to me that I live in a high weather are????I live in Pittsburgh PA
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#130246 Review #130246 is a subjective opinion of poster.

Directv in Newport Coast, California - Direct TV is the worst

I had Direct TV in a property that I was leasing. I got a new tv and asked if I could get a HDTV. They sent someone out and installed it etc. My lease was up and I have moved into a community which will not allow the wires on the outside of the bldg. I called Direct TV to cancel and they inform me that I can't cancel because I have a contract. I was never told this was the case and am refusing to pay the outrageous cancellation fee. He then said they would put the charges on my credit card. I let him know if they tried that then they are going to have a real battle on their hands. This is completely mis representation and fraudulent to put unauthorized charges on a person's credit card.
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#130223 Review #130223 is a subjective opinion of poster.

Directv has turned me into collections

I made the mistake in January of this year to use Directv. I was quoted one price then charged another. I never received a copy of the Service Agreement. The list goes on and on. Finally in May of this year, I returned to another company I had used in the past. All the company I returned to and I have been trying to get since May, 2008 is an itemized statement for the final amount due, so they can process the buying out of my contract with Directv. I've asked for the statement twice in writing and four times now over the phone. Today when I called yet again about the itemized statement, the first customer service representative told me to call back as she had to bring her computer back up (she had just shut it down). I told her all I wanted was the phone number to the corporate office. Again she told me to call back as she had to bring up her computer in order to give me the phone number. Irritated, I hung up and called back. This time I was told that I had been turned over to a collection agency July 28, 2008 (I have yet to hear from them). And due to this, neither customer service nor the billing/collections department had access to any of my information. I would have to settle for dealing with the collection agency. I'm now really angry and called a different number for this company. Finally, I connected with a human being who gave me her name, and after verifying my phone number, name and address proceeded to ask how she could help me. I told her what all I had been through. She told me she had to put me on hold for a few minutes; and I told her fine (she was as least courteous and pleasant). When she returned she said she was sending me the itemized statement to my email address and I should have it. I checked my email only to discover that it didn't contain the itemized statement as requested. I told her all it was, was a link to the area to pay my bill. She then put me on hold again. When she returned she informed me that I should be receiving the itemized statement within 10-14 business days. However the bill will only show the last six months of activity. I again told her what my other company required in order to buy out my contract. I was assured that I would receive the information needed. I'll believe it when I see it. In the mean time, I've been turned over to a collection agency and that is now on my credit report (I checked). To anyone reading this, please, please, please stay far away from Directv.
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#130213 Review #130213 is a subjective opinion of poster.
Directv False Advertising and No Customer Service
Check here for false ad; www.sixblade.com/directv So I saw the ad, I wanted the HD receiver, the packages looked good so I bit. Easy as 1-2-3 right? Actually it was pretty easy. I visited the website like they suggested and followed their directions to the closest...
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#130209 Review #130209 is a subjective opinion of poster.
Service
Directv Rebate

Directv in Florence, Indiana - Promised one price charged another

Direct tv called me and offered tv plus dvr for one year at $39.99 a month. What they did not tell me was the service was for two years or more and the second year it would cost much more, can't get anyone to tell me how much. My first bill was for $31.45 and when I inquired of the billing dept. what my charges would be each month was told they would have to send me an adjusted bill and I should apply for rebates immediately. What rebates?? Cant find out? I switched from Dish to Direct because I had heard they were much easier to deal with and now find they are as bad or worse. When asked to talk to someone who can help me they say they are authorized to help me but they say I am locked into the contract which I do not have a copy of nor did I sign one.
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Review
#130111 Review #130111 is a subjective opinion of poster.
Service
Directv Tv Service

DirecTV going down the tubes

Being in the middle of a cross-country move, I suspended my DirecTV service for six months until I could purchase a new residence. And this is where we begin our story... On a hot mid-western morning, I called DirecTV to extend my suspension for one more month since my condo construction had been delayed (which is a whole different complaint). “Hi, I’d like to continue my suspension one more month.” “I can go ahead and restart your suspension from now until August, Sir. But I can’t remove the charge that is already in the system for July.” “That doesn’t make any sense,” I replied. “You can’t remove a charge for a service that we both know that I don’t have installed anywhere?” “Yes Sir, that is correct. The system won’t allow me to do that.” Does anyone else get absolutely peeved when supposedly advanced technology trumps good customer service? This is like closing the grocery store when the power goes out because they can’t open the cash register. I continued, “I’m sorry, but I just can’t believe that there isn’t some way to remove or credit a customer that has been with you for 7 years. Do you have someone else that I can speak with?” “I’ll find a manager for you, Sir.” After a lengthy wait, the service representative returned to the phone and said, “I’ve spoken to my manager and I’ve been informed that I can ‘trick’ the system to remove the charge that has already been billed.” “Great!” I said. As I waited for her to remove the charge, she began to complain that it wasn’t working. She tried a number of times, then said, “I can’t get it to work, but I’ll get my manager and we’ll take care of this for you.” I simply said, “Thanks!” and decided not to bring up the fact that there was a solution to be found where she said none existed. Nor did I say anything else about a billing database that must be “tricked” in order to provide god customer service. The phone rang. I look at my iPhone and saw that it was an 800 number that I didn’t recognize, so I let it go to voicemail. A few hours later, it was the same number so I answered and found nothing but silence on the other end. A few hours later, it happened again, so I decided to call the 800 number back and see where it was coming from. DirecTV marketing. So I decided to visit DirecTV.com to complain about the calls. What did I find when I got there? I found an outstanding balance for the time between the end of the original suspension and when I called to extend it one month. I had been assured that this was going to be taken care of! The charge was about $30. I sent an email to inform them of their errors. Their reply informed me that I had an outstanding balance from when I’d canceled my account on 7/7. Canceled my account? I never canceled my account, I called to extend my suspension for one month! They also said that it would take 2-3 weeks for the daily 2-3 silent marketing calls to cease. My reply to their email, which was meant to correct their assertion that I’d canceled my account was returned to me as a bounce back from their server. What is going on with DirecTV? So, I sent another email through their web site to re-establish communication. Here is their response: “I reviewed your account (15042029) and found that you originally suspended it until 7/1/2008. On that date, your programming and billing restarted automatically. You called us on 7/7/2008 to further suspend your service until 8/7/2008 and your request was processed. The partial month charges for the period, 7/1/2008 to 8/6/2008 are valid.” The charges are valid? They may be valid to you, May P., but I was informed during an aforementioned call that they wouldn’t exist at all. Apparently, the rep that I spoke to previously never figured out how to “trick” the system properly. May P. was also kind enough to inform me that: “I also see that you were charged $42.25 for MLB EXTRA INNINGS. This is the first installment since you have the 2008 MLB EXTRA INNINGS Autorenew Package billed over 4 payments of $42.25. The season is until 9/28/2008. All DIRECTV sports subscriptions automatically renew at a special low price each year and are not refundable once the season starts. The renewal information for MLB EXTRA INNINGS was included on your DIRECTV bill prior to the season starting and we also notify all renewing customers with a letter. Since you did not contact us to cancel prior to the start of the season, we cannot credit, cancel, transfer or refund MLB EXTRA INNINGS.” This is surely adding fuel to the fire, isn’t it? I’m almost positive that turned auto-renew off of this package last season, but the real point of the matter is that DirecTV wants to charge me for another service that we both know that I’m not using because I don’t have a system installed anywhere. About 3 years ago I had a similar problem with the MLB package, where I did actually forget to turn auto-renew off. When I called their service department, they had no problem removing the charge. So, I ask, what is going on at DirecTV that they have thrown flexibility and good customer service out the window? In my reply to May P., I informed her of the ridiculous nature of the above and that I’d like to have both charges for un-used services removed. A new rep, Margorie P., informed me that: “A specialist will respond as soon as an agent is available (likely within 24 hours).” A specialist? First of all, use of the word “suspension” makes me feel as if I’ve done something wrong. Second of all, being informed that my issues would be “taken care of” sounds like they are going to take my account out back and shoot it. With the combination of words that they are using, I feel like a “specialist” is going to show up at my house named Sylvester Stallone and “take care” of me. I’ll be honest, I like the way DirecTV organizes their channels and I really like the NFL Sunday Ticket. You can’t get the Ticket anywhere else and that causes me to put up with more poor service from them than I would otherwise. However, my new condo is two blocks from a fantastic sports bar and I’ve moved home where I can easily go see my favorite team play a few times per year. Therefore, Sunday Ticket is no longer a big reason to stick with DirecTV so that I can watch my favorite team play each week. DirecTV has a choice. They are demanding about $80 from me and they can have it. It that continues to be their stance, then it will be the last $80 they get from me. On the other hand, my monthly bill on two receivers, HD and DVR service, plus the Ticket amounts to more than $140 per month. We can all do the math. If they can figure out how to be flexible enough to remove charges for services that I didn’t use, then they can begin to collect $140/month from me again. If they remain inflexible, it will be the last $80 they ever get out of me. DirecTV, are you listening? It’s your call.
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1 comment
Anonymous
#125334

Another well documented experience but an agreement is an agreement. Anytime you enter a legal agreement be sure you understand all of the terms and conditions and don't blame the other party if you forget any of those terms or conditions.

It won't get you anything but grief. My suggestion, man up, pay the bill and continue to enjoy the service.

Review
#130079 Review #130079 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Georgetown, Texas - Pushy Sales Person

I never bought Direct TV, but when I called to inquire about their service, I got the hard sell, and a sales person who just woulnd't take NO for an asnwer. I told him I wanted to take some time to read reviews and do my homework about Direct TV, but he kept pressuring me until I finally had to just hang up on him. I could tell he was trying to get a commission, but he got too pushy. He really made me mad and wouldn't let me get off the phone. I hung up on him.
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5 comments
Anonymous
#1087647

Hi had the same exact experience has everyone else here. Since when do you have to give a social security number just to get info?

That should be against the law, especially for the fact they would not take no for an answer.

I had to hang up on the person, then I felt guilty. I unfortunately gave them my phone #.

Anonymous
#999777

Oh, and I gave a phony phone number! Anytime a phone number is a "required" item you know they're going to call you!

Anonymous
#999775

Yeah, I'm online right now trying to find out if service is available at a new house we're buying and they won't give me the info via chat... must call to discus! Yeah right...

Anonymous
#717413

Same experience!! We hung up and the guy called us right back!

I could not believe it. We also wanted to compare prices elsewhere and he kept insisting that we just could not get a better deal elsewhere.

Anonymous
#661815

Rebecca at direct tv was so incredibly pushy and just would NOT take no for an answer. All I wanted to know was what the internet service they offer is like.

She kept asking for my social security number and credit card number and when I told her I was not comfortable giving that information out until I have made a decision. She was asking about my personal life and I feel that she was asking to many personal questions.

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#130057 Review #130057 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Reston, Virginia - Direct TV - Lost signal/TV reception, poor HD product for price

Direct TV reception is poor in our area of southern VA and we have a clear view to the satellite. We lose reception during all storms regardless how thick the clouds are. We have also lost reception during clear weather. The HD channel selection is not great and the clarity of the picture for some channels is poor. What you get for the price of the HD reciever and reception is not great. Tried to terminate service and they said it would cost $400. When compared to COMCAST in MD, there is no comparison. COMCAST is significantly better. My advise - don't walk, run away before you contract with DIRECT TV!
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3 comments
Anonymous
#108025

DIR-TV -HD-CLOODS-I CALL PUZZALS UP-DIZZAL-RAIN -SNOW -NO SIGNAL-HOW DO I FIXS THIS -OR HOW DO I GET OUT OF THIS CONTACT-NOT VERY HAPPY -NEXT DOOR HAS CABLE -HD NO PROBLUME

Anonymous
#37724

I'm in WI and we have 3 tvs 2 big screens and a small one, all on direct tv and the picture sucks. I've ruled out cables ect and its the signal that is no good, all 3 have the same poor qualtiy picture.

Anonymous
#28654

Atlanta is terrible too!! Local HD channels sound is bad, picture freezes.

Started out on ABC, but ABC is now ok, NBC is bad. But only happens with local channels.

Oylmpics have been disappointment. But trying to call Direct TV is the biggest JOKE!

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#130034 Review #130034 is a subjective opinion of poster.

Directv in Reston, Virginia - HD Channels

My HD channels have gone out twice. First my local channels 4,5,7,9 HD channels went out, now all my other ones have gone. I called and they have you try this and that and nothing worked. They informed me that they needed to come out and there would be a $20 charge. I authorized last month for the additional fee for the service charge fees, but they don't kick in until the 7th of August. So if I place a service call today there will be a charge of $20, but if I wait until after the 7th there's no fee. I also asked, since I'm not able to receive HD channels, if I would be getting a discount and was told as long as I call back after the 7th then I should, (not would) be getting a discount. I asked if they had my account up and I asked how much it would cost to discontinue the service all together. I was told that I'm locked in until 2010 and there would be a charge of $20 per month, which would be $320. I've tried Comcast and now DirectTV and I'm ready to do away with cable all together.
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#129994 Review #129994 is a subjective opinion of poster.