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Directv in Arab, Alabama - Direct tv it's OK to overbill as long as you don't get caught

I called Direct tv a year ago asked them to remove the XLB baseball package sorry I don’t watch baseball, and my son is off at college. Anyhow Direct TV says not to worry, I called them 6 months ago just to make sure they say no problem. Guess what I go on line to check out some new shows and bang there is a bill for MLB. I’m on auto bill where they hit my credit card AHHHH I called them and they said they would credit my account I asked the whole bill ??? nope just this month. Ok I’ll be out 100 bucks I could have used. I say lets email friends & family asking everyone to switch to paper billing and forward it to at least 10 others. A it will help cut down on their fraudulent billing which appears to be rampant. Eventually someone on the corporate side will have to wonder why they started hemorrhaging and maybe we’ll see some real leadership. Hey for every person who goes to paper it will cost them 3-5 bucks a month pulled from their ill got gains.
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Review
#126892 Review #126892 is a subjective opinion of poster.
Loss
$100

Directv in Orlando, Florida - They did not even have my installation scheduled!!!!!!!!!!

There are some *** crazy bastartds that are in the customer service of this *** direct tv! These guys are so *** rude and idiots that they did not even have my installation scheduled on the day they told me over phone. Such a BS *** piece of ***.I just wish my fav channel comes through a different satellite network that I could have gone with. These guys claim they have the highest customer satisfaction guarantee in the market. This tells me that nobody should beleive those JD power or whomever the certifier is in these kinds of ratings ...
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#126832 Review #126832 is a subjective opinion of poster.

Directv in Beaver Meadows, Pennsylvania - DishTV is certainly not the system that Dishnetwork is.

We have had DishTV for exactly one month and have experienced 6 "searching for satellite" blackouts. Every time there is the slightest hint of a rain storm, not even thunderstorm, we get no picture for an undetermined time. Additionally, we are being charged $25. more per month than we were led to believe on the phone sign-up. Another irritation is the requirement for two separate receivers which are only responsive to IR signals which requires one to be in the same room to change channels. The Dishnetwork unit was a dual system with one of the receivers UV signal responsive. They have us trapped in a situation that is entirely inescapable unless we are able to pay them a $200 per remaining month on the contract.
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1 comment
Anonymous
#304383

Topohill2,

I apologize you are having so much trouble accuquiring sat signal, this is not standard. If you are still having trouble please let us know. I know this was posted awhile back but you should not lose signal that often and we can send a tech out to look at alignment to achieve you a better signal.

We make every effort to provide accurate and consistent information to our customers. There are some situations that may cause your bill to increase or change; expiration of promotions, price increases, additional receivers, additional features, additional programming. Each year we negotiate hundreds of contracts with the network providers to help keep our customers cost down and remain the lowest all digital pay TV provider. Although we are able to get fair deals on most of them we may have a slight price increase due to what we must pay these providers. Your promotional rate is our normal rate and then a promotional discount, so when our prices increase you will still receive your promotional discount it will just be off the new pricing. I apologize if this was not fully explained to you in detail.

Our goal is to provide customers satisfaction. Any time there is an issue that has the ability to be corrected if we are given the opportunity the cancel fee would be enforced if a customer declines and elects to cancel.

If you have any other questions feel free to email me directly.

Alicia.Brink@dishnetwork.com

Review
#126580 Review #126580 is a subjective opinion of poster.
Loss
$67

Directv in Tampa, Florida - Direct Tv is a piece of ***!!

Problem with Direct Tv: Kept service to complete my 1 year contract. After contract was up I requested my deposit back of 200... I submitted to the billing disputes department via letter my probelm, I was later called and told not only was it approved but also amount for the one month bill would also be issued back. After waiting 8 weeks still no check..I called and then was told it was never approved...I am in the middle of hearing back from my 2nd dispute about the situation Does anyone have an actual phone number to billing disputes department??!?!?!?! I hate the run around and hours of being on the phone and getting no where
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Review
#126526 Review #126526 is a subjective opinion of poster.
Loss
$200
My mother and daddy live in Missouri. My mother called to inquire about Direct TV installation. She is almost 90 years old. Direct TV came to her home and did an installation (which really was nothing since she already had Dish) and told my mother she had to pay them a...
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1 comment
Anonymous
#23412

I feel your pain. I work with senior citizens and this seems to be a regular occurrence.

Whether it is with the telephone, the electric/gas bill, charitable organizations, cable and even landlords, many seniors are not even protected from organizations that they have deemed safe.

I have removed seniors from unnecessary programs that have increased their discretionary income by nearly 50%. Laws need to change to protect senior citizens in this country who are unable to recognize the new face of scam artistry.

Review
#126098 Review #126098 is a subjective opinion of poster.

BOHICA - DirecTV Faulty DVR Equipment Will Cost You $$$'s

What a hassle. OK we're on our THIRD (3rd) HR-20 DVR. The last one they sent in April was a refurb. The problems we have are: 1. No screen on power-up (must power off and on to resolve every time) 2. Won't respond correctly to remote control (no solution so far) 3. Won't record shows - Shows are listed as recorded, but no content when played. Immediatly says "Do you want to delete"? My wife called DTV today and went through troubleshooting again. The rep sent her to the store to buy a new HDMI cable. Now I know that it has nothing to do with the HDMI cable, and HOW DARE DTV just blow her off and send her out to throw another $30 down the drain. I called in and told DTV they have one last chance to get this right. Send out a new unit that WORKS. They told me they couldn't do it and wanted to go through troubleshooting again. Than I escallated to a supervisor, the very B_tchy Melody (employee #U6376). Her tone out of the gate was more than irritating. She didn't try to soothe me or work with me at all. I'm surprised she's a supervisor ... or that she even still has a job at DTV... (BTW if you're her boss feel free to call me directly, I'll be happy to file a formal complaint). I told her the problems we were having. I'm VERY technical... I told her that the HDMI cable was a joke, and that all she needed to do was replace the unit. Nothing doing... in fact, she said that we would need to PAY for a SERVICE CALL since this was the third time we've had problems. I told her NOT A CHANCE... she said NO OTHER CUSTOMER has had this many failures and that it must be our environment. WOW what a B! There is no way it's the environment. I've got two DTV TiVO DVRs which are working fine. My HD DVR is on an open shelf with no devices above or below it. Plenty of free air for cooling, etc. The fact that the DVR works for a few months and than dies is obviously a device failure! I never thought I'd be thinking about going back to cable.... but if DTV doesn't do someting fast I'm outta here.... and the NEGATIVE POSTS WILL CONTINUE!
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Review
#126090 Review #126090 is a subjective opinion of poster.

Directv in Boston, Massachusetts - Direct TV is so horrible

I recently tried to cancel my DTV service and turns out, when I upgraded to HD in February of this year and no one told me that I was signing on for an 18 month contract. I was told I would have to pay a $380 cancellation fee and there was nothing I could do about it. No one verbalized it nor was it in any paperwork the day the service person came. So how did I agree to this? So I called then countless times and spoke to "customer service reps" who do nothing but tow the company line and know nothing. I then wrote a letter asking them to wave the ridiculous and unethical cancelation fee and for someone with some authority to please get back to me. SO i get a message on my voice mail letting me know that they will be cancelling my service today and charging me the $380 fee. it's like no one really read the letter!! These people are theives and it is so incredibly frustrating - what can we do about it????
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1 comment
Anonymous
#19997

What can you do? Read your contract a bit better. It's plastered all over their website that everything extra now involves a 1-2 year commitment (contract).

Jerb

Review
#126064 Review #126064 is a subjective opinion of poster.
To anyone considering using Direct TV as their cable company.....I would NOT recommend Direct TV in any way, shape or form. There is not enough space to list our complaints. Mainly, they renewed our contract when we had to get a new box (because theirs broke) without...
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1 comment
Anonymous
#529586

direct tv renewed my 2 year contract for service without even asking me if i wanted to continue using them. they want 400 for cancelling their service.

its not right and they are just basically extortioning their own customers!

where is the FBI? i will not recommend direct tv to anyone!

bunch of thieves.

Review
#126018 Review #126018 is a subjective opinion of poster.
Loss
$200

Directv in Houston, Texas - Direct TV rude customer service over billing

Aftet moving my Yv on April 3, I failed to reconect my phone line. after two movies I could nolonger order with my remote. My June gill was for $82.87. I relixed the problem and reconected phone line. I paid & 150. I figured I would get a charge for the two movies. In 14 years have never been late so figured I woul get a credit the next month. Big mistake I had tried to odder several more thime before reconecting end was over charged for every attempt about $120. Customer service very rooud including one service manager hang up. they ackowledged error but it took one week and 5 call to get partial credit.The problem was acnowledged from first call but not willing to correct. till I talked with the third supervisor. The second one even hung up on me. The bigest problem they acnowleded eror from first call but were not willing to corect even for a 14 year customer that has always paid on time and never had a real problem. and they call temselves customer service reps?Too litle compitition the alternatives comcast and dish are no better.
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#125963 Review #125963 is a subjective opinion of poster.

Directv in Maplewood, New Jersey - Mis-led me on service

I got directv installed a few months ago. A real shady guy came to install it. I didn't even want to have it installed but felt rude, and let him drill *** through my wall anyway. #1 reason I should have cancelled. I only got one receiver instead of 2. Then, when I received my first bill, it said there was a year commitment, and if cancelled before that year, I could incur like a $360 some dollar fee for early cancellation. I immediately called them, because, I did not sign any agreement and made sure I asked if there WAS and early cancellation fee. The girl told me there was not commitment. I thought this was cool. Then, they kept on telling me there was nothing they could do. I kept fighting and asked to speak with a manager. They put me on the phone with someone else who said there was nothing they could do. I finally spoke with someone who said I could cancel and file a complaint with the department that has no phone number. The agent I spoke with also, did not have a direct #. He wasn't even going to give me his employee id#. I didn't cancel, because I don't have the money to pay if they do charge me the fee. Please contact me if there's anything I can do. deannah27@hotmail.com. I hate Directv.
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#125922 Review #125922 is a subjective opinion of poster.