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Directv in Dallas, Texas - Direct TV Lost my payment
I have been a direct tv customer since Aug 06 and everything has been fine. Then in the month of May I made my payment and 2 days alter my services were cut off. I called them and they said they didnt show my payment. I gave them the confirmation number and also faxed my bank statement, showing where it had cleared. This morning they turned my services off and closed my account. It is June 24th and they are still saying they dont have a payment made in May. They want me to pay $225 plus an extra month's service to get it turned back on.
Directv in Washington, District Of Columbia - Promised local channels then would not credit bill when canceled
i was shopping around to lower my cable bill and called direct tv. i was given a price and my my concern was that i still recieved local channels. i live in southern delaware (lewes). when i got the hook up there where no local channels. I called cosomer service and was told that they would program the major networks to my satilite dish. when i checked i was reciving abc cbs nbc and fox out of new york city. i live 3 hrs from new york city that is not what i considered local. i cancelled after a few days and was told i had to pay $178.00 cancelation fee. they kept sending the bill for about 9 months. i wrote to the fcc a few times anf got no answer. I kept calling when i recieved each bill and was told that i exceeded my cancelation date by 1 day. each time i recieved a bill a just made a copy of a letter i put together and mailed it back explaining tha tnew york city is not local to lewews delaware. it has been over 1 year since i recieved a bill. they must of given up
Directv in Nashville, Tennessee - Rude! Rude! Rude! Customer Service
Absolutely the rudest customer service I have ever experienced. After holding on the line for 35 minutes to speak to a supervisor about my installation problems, the supervisor told me to not interrupt him. I then asked to speak to his supervisor and was told he would transfer me and after holding another few minutes was hung up on. The response I got from the supervisor seemed like he really didn't care about my business at all. It makes me think of the days when there was just cable and no competition. May be Direct TV has so many customers now that it doesn't matter if they lose a few. I guess it will be back to cable for me.
Directv in Sherman, Maine - Direct T.V.'s unethical practices...Watch out!!!
After going around & around with Allied Interstate about a debt that wasn't even mine..I had stumbled on a thread that said you could get your name off the call list by contacting this number. Well was I shocked when I gave my name and my husbands name and under his name was a record issued BY THEIR CLIENT, Direct TV. Now mind you it did reflect the account was settled and paid in full...so why did they send it out to collection with this sleazy company that harrasses by incessantly calling and which tries to extort money out of people? To begin with this company, Direct TV, lures you in with their bait and switch tatics. After installation the installer calls from your phone and then hands the phone over to you asking you to talk to their rep. to confirm the programming. I believe they are over in India, (I could hardly understand her). Then they tell you that the offer is only good for that nano second you are on the phone to up grade. Then in some unintelligible pidgeon English they tell you about the up grades and the program selections in each of the plans categories . I could comprehend some of the programs she had stated in a strong foreign accent and had asked her, wasn't these advertised programs incorporated into the promotional package that I had just signed up with? I was then told no, that the local company had the old brochures and it didn't reflect the programming now. Mind you what I just stipulated was not the clarity of the dialogue I recieved, but for all you English speaking individuals and for the sake of expediency there it is... translated in a comprehensive form. I did tell my her that I would have to confer with my husband before any action was taken. She was adamant THAT ALL UP GRADE SPECIALS WOULD BE OFF THE TABLE THEN! After getting off the phone I asked the installer, who prior to me talking to the rep. had me sign the contract, I asked, what the h*** was this all about and why am I getting a different plan. He just shook his head and said the right hand doesn't know what the left hand is doing in the organization and that he just came back to the job as an installer for Direct TV after a stint on disability.... he wasn't sure. When my husband arrived home after a hard day at work I explained the bait and switch tatics and gave him the information and phone number for Direct TV's customer service, in which he did call. After my husband talked around and around in circles with the Direct TV rep. and my husbands threatening cancellation. The direct tv's reps.retorted that the company would bill us for the penalty for breaking the service contract if we cancelled. My husband in defeat signed up for the higher tiered plan with at least some of the programs we thought we would get with the initial promotional package, of coarse at a much higher monthly premium. What a scam!!! Well mind you about 4 months later my husband gets a notice in Direct TV's monthly billing stipulating we hadn't paid last months supposed delinquent charges. Mind you the bill for the month in question was never recieved by us and this first notice of delinquency came with the new billing cycle. The new amount and overdue amount WERE COMBINED ON THAT STATEMENT! My husband called customer service and advised them that we had not recieved the bill. They were rude and acted like we were deadbeats. My husband told them he would send the payment in whole and wanted to cancel. They told us we had to buy out our contract and pay the penalties, in which we did within that billings grace period. Whilst tearing out their equipment to send back to Direct TV., we found $5,395 worth of damage done to the exterior wall due water damage from the shoddy installation of the dish and wiring. There was no drip loop on the cable line into the house nor sealant or sealing mechanism where the cable entered the house from the outside. We had one of the most wettest summers on record here in Northern Maine. Rain water was dripping in behind the wall all those months causing structural damage. Unfortunately it would be hard to prove to this inept company of the facts so on top of the bait and switch, the report to the shark loan collection agency before notifying us in writting about an overdue billing cycle ( by credit consumer law they must reasonably notify you before entering a claim with a collection company), the costly upgrading to semi get what we initially were told we would get in our original plan package ( THE FIRST GO AROUND WE SIGNED UP FOR )....and Oh did I mention a smart *** employee who left his van unattended while he ran into the gas station mini market only to return and see the packaged Direct TV. apparatuses in our vehicle... and for him to ask my husband IF HE took the equipment out of his unlocked Van.....My husband just about wanted to kill the guy after all the bad history and costs associated with this scab company. My husband composed himself and stated to the guy through gritted teeth, no I just cancelled service and I am mailing the equipment back..(AT OUR COST). The guy had the nerve to say, can I convince you to keep THE SERVICE!!!! Now we have to buy all credit reports, refute this companies claims. Prior to this we had credit over 800 points so you can see we are not deadbeats. All I can say IS WARNING do not patronize this cable company , if you do check your credit reports for they unscrupulously report to agencies and shark collection agencies without contacting the customer first in writting. They cheat, lie and steal from the consumer by their bait and switch tatics. The installers are slip- shod in their installation and to squeeze a dollar to make profits this company hires customer service reps. over seas creating a frustrating merry-go-round for the customer to get inquries answered. I guess now I will have to spend my valuable time calling writting and contacting the P.U.C., Federal agency for fair credit practices, and who knows what else to get this blackened mark off of our once stellar record. I will never be able to recoup the money costs and energy this company has incurred us.... They are a rotten dishonest company that needs to be held accountable for their dishonorable business practices. I advice all to seek out other cable or dish services before settling for this company!
Directv took an unauthorized withdrawal of $270 out of my bank account because they claimed they didnt receive my receivers back. I have PROOF they did - the SAME DAY they STOLE my money! Now I have been told they will refund it when they can - no date given, just...
Directv in Tampa, Florida - Dtv used my bank card without my approval
If you have ever thought of using direct t.v. PLEASE don't!!! My checking account was debited using my debit card to take out the early disconnect fee and the last bill. I had called dtv and cancelled my service. I was told about the $300.00 fee. I asked the agent for dtv for a paper bill through the mail like i get every month. He advised me that he would send one out. At that time my account would need to be paid in full. I advised the agent that once the bill was recieved I would pay the full amount. Well Well, when I checked my bank account online today I found that dtv had deducted my account. I called dtv and asked for a merchant recall on the transaction. I was advised that they couldn't do that. I asked to be put through to someone who could or a phone number to someone who could. It never happened. Have you ever had an agent speechless from dtv? I did. The agent was very nice but still couldn't help me and couldn't do the merchant recall. I know they can do a merchant recall. Any business can do a merchant recall on a transaction. It's my opnion that the dtv company is getting away with THEFT. It's ashame that a hard working American like myself now has to deal with bouncing checks because dtv has ROBBED my checking account for all most $400.00. As ex-dtv users we need to tell everyone who uses or is thinking of using dtv to use another company. Now I have to sit here and figure out a way for my family to make it next week. Don't forget about the checks that are going to bounce.
In 2003 subscribed to Direct TV b/c there was nothing else available to us in our new home. Was actually very satisfied with the service. Only lost a signal a handful of times during severe weather and it was only out for a max of 15 minutes. Then we upgrades to a high...
direct tv what a joke their customer service and their morals suck. I signed up at the beginning for auto payment and they said I didn't and my service was canceled. They said I couldn't sign up at my first initial contact with them ,to have auto withdraw. They said I had to call after the service was install. what a joke! Then they charge me an initial start up fee. I have had nothing but problems with direct from the start. They are very good at stealing legally. I even referred a neighbor when I first got direct. Then I called direct to complain about my bill, because I was not receiving my referral discount. They said, that my 5 month discount had ended. I told them that I had only had their service for 3 month, so how could my $50.00 be gone. Because they pay it at $10.00 a month. Direct representative had no excuse, but reinstated my discount for one year. I believe it when I see it. If you have direct tv watch every monthly billing transaction, they are the best at bad corporate America. If their even an American own company.
Directv in Winnipeg, Manitoba - Direct TV
I signed up for $29.99 and taxes for 150 channels, I insisted that the representative makes sure of his offer because I did not want any surprises in my bills. My bills started coming at $34.99 and taxes. When I tried to explain it to them, they thought I was trying to be smart and get a lower price. I had the confirmation number and the name of the agent, but they didn't care. Now the reception on most of the channels I watch is really bad, I called customer service, and they said a technician has to come out and there will be a one time fee of $79.99 or I can choose to pay $29 at first and 5.99 for 6 months. So I guess I'm gonna have to be paying a higher amount than I was offered, and not able to enjoy my shows for 18 months...
DirecTV promised my son that he would have service when he moved. When they could not get service (no line of sight, 2 tries), they first said there would be no early termination fees (I believe to put us off until after they charged his card for the fees), then...
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