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Direct TV automatically renewed MLB baseball package for $189 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month, was told I would receive a full credit by Customer Service; she was overruled...
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9 comments
Anonymous
#30873

Well, it's been almost 3 months and nope, I'm not sorry I switched. Yes I miss Direct TV but is it the familiarity?

As for the customer rep defender - no, sorry, I was never taught to read, I'm from a 7th world country and we didn't have the alphabet there. I've been in the customer service industry my entire life (several years tech rep, last decade Hotel Management) so there is no customer rep you need to defend. It's policy that you need to defend. I will say that DTV has contacted me several times to come back on board, and I haven't even considered it.

I'm paying less for the Dish, I get all the channels I want - seriously I can't think of a single one I'm not getting that I wish I was, I don't need the golf channel, any sort of race or football channel, baby channels or shopping channels. I have 250+ channel plan and am fine with it.

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#122732 Review #122732 is a subjective opinion of poster.

Directv in Glendale, California - White collar criminals

Illegally charging customers who terminate their useless service. DSL went offline daily several times. TV. didnt work. 4 times they came here to fix it but the problem was not here and they never fixed it so it would work for even 1 day........Went back to Charter cable its better and it works in the high desert of So. Calif. Then they charged my Bof A account over $500.00 . Since I have no overdraft the bank payed them anyway ???????????????????I plan to file a class action lawsuit against this company.Everyone cheated by them contact me by e-mail Redwelder@yahoo.com
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#122708 Review #122708 is a subjective opinion of poster.

Directv in Grand Rapids, Michigan - When Direct TV's equipment goes bad they force you into new two year contract in order to exchange d

I recently signed up for a new, "high definition," upgrade through Direct TV and agreed to a new two year contract. Five or six months after starting the new service the converter box went bad and they had to send me a new one. I was forced to pay $20.00 postage which in itself was wrong but now they have sent me a letter informing me that as a result of my getting and activating a new converter box I am now starting another new two year contract with them. This is totally wrong since it was not my fault their original box went bad. Calls to them have produced nothing. All they have to do is keep sending you equipment that lasts only a few months and they can keep you on the hook forever. This represents lousy customer service. If you have cable and are reasonably satisfied don't switch. Satillite is not what it is cracked up to be.
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Review
#122683 Review #122683 is a subjective opinion of poster.

DirecTv-sloppy installation-bait and switch-lie-cheat & steal

This was the worst experience I have ever had with any company in my 63 years. Their policy, in my opinion, includes everything from false advertising, sloppy installation, misinformation, and making unauthorized charges to credit cards, which they justify with the small print in their contract. Most people we spoke with claimed they were "supervisors", but no one could give us any information to help resolve any problems. It is as if they all read from scripts and then place you on hold to listen to some Directv advertising -- for hours if you dare to hold that long. Absolutely zero customer service. If there was ever any justification for a class action lawsuit, I feel this is it! It crossed my mind that this crowd is going belly up soon, but that will not happen. They are too shrewed! Ditch the Dish!!
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2 comments
Anonymous
#39485

That’s not the only time they do bait & switch. When I upgraded to my HDDVR, I was told I needed a new dish, but that the upgrade was free. The tech came and installed my dish, but they charged me a 49.99 relocation fee, which they said was to move and set up the other existing DVR that I *physically* carried to my bedroom upstairs and that *I* programmed myself. I was the one who pointed the dish and programmed the new DVR. They did credit it to me.

The charge was incurred because after the tech came out and installed the dish, I realized I didn’t have two lines run to my bedroom for the existing DVR. I made a call to Direct TV to have them do this, and thus, was charged. However, the tech who installed my dish said I need to have a wall fish and that it would be $60. I called Direct TV with that information to set up the service call, and the rep said well, it’s only $49, so be it. That charge was added to my bill, and I paid it before the second service call happened.

When the tech came back out (a different tech, a different company this time), I was then told it was $120 because it was two floors and that I needed to pay him. When I explained that I was quoted $60 and that I had already paid Direct TV, he gave me a supervisor line to call. The *** rep tried to tell me that the $52.36 on my recent bill was not for the extra line run charge, but was for pay per views because I had swapped my receiver (sent it back) and kept the card.

The *** rep didn’t even realize I had kept the entire receiver and relocated it myself to the bedroom. She then asked the tech if there was any evidence of new lines ran.

When I asked her how he would have this information, she said there’s a database he can call up to to find out. I asked her if he would have received this information prior to coming to the call, because he was standing right there in front of me using MY landline to speak to her. She told me that no, he could use his cell phone to call another number.

I asked her how that was going to be possible while he was talking to her on my landline and I was right there in front of me.

Basically about 8 hours later of holding, screaming, sighing, and speaking thousands of foreign languages to figure out what the heck happened here, I realized that you don’t call Direct TV to have custom labor, like wiring a second line, done. You have to call their contracted installer, and you are at the mercy and whim of whatever tech comes out and quotes it.

If you don’t like that price, you can refuse service and make another appointment, but be prepared to wait three months and be given several songs and dances about how the hurricane has put everyone’s installation dates off even if you don’t even live anywhere near where the hurricane hit.

I asked if Direct TV thought that this practice was reasonable. If someone calls up a store, is quoted a price, makes the drive out to the store, and talks to a rep while at the store, and is waiting on this piece of equipment in order for something to work, and is the told at the register that it is double the price, I think most people would feel that is predatory business practices, and leave.

When I suggested to Direct TV that I get the quotes in writing first and decide who I want to install my cable, they asked me if I thought it was reasonable to cut them out of the deal, and I retorted, do you think the extra $60 is going into YOUR pocket?

Yes, I think it’s reasonable when I have someone drilling into my siding, stapling into my drywall and doing something not to electrical code that I DO HAVE a choice in whom I pay and WHAT I pay for that service.

I have had Direct TV since 2000, and in the last three years, I have never seen such customer service gaffes from a company. I explicitly went with this company due to the same stick-it-to-ya practices that cable was engaging in….

Now….I’m not sure I’m going to have satellite service again. What *** - if I ran my business as such, I wouldn’t have customers, and I’d be reported to several governmental agencies and sued out the yin yang.

Unfortunately, the only voice with have here is with our dollars and who we decide to give them to.

Try complaining here: if enough of us do it, maybe they’ll listen:

Senior VP Ellen Filipiak

Direct line (310) 964.6508

DirecTV Corporate Offices

2230 E. Imperial Highway

El Segundo, CA 90245

Attention: Office of the President

Chase Carey President & CEO

John Suranyi President Sales & Service

Anonymous
#15703

I agree whole heartedly about your assessment of DirectTV. I have also had a terrible experience dealing with them.

I found after the fact that the two year agreement that I entered into did not included maintenance service.

Inother words, when I requested a box to be exchanged because it was defective, I did not know that I was extending my contract for another two years automatically. They don't tell you this detail until after you try to cancel and then they hit you with an "early" termination charge, even though you may already be far beyond the initial agreed upon termination date.

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Review
#122569 Review #122569 is a subjective opinion of poster.
Loss
$871
I ordered Direct TV in September of 2007 based upon advertisement and the words of the phone rep that I could get local channels. The installer arrived did his job and then informed me that local channels were not available I called Direct TV and they said the schedule...
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3 comments
alan323
#14789

To follow up on this, on Direct TV website there is a customer service page with contact information. However, buried on the investor relations page, there is an e-mail link which is entitled "if you are not 100% satisfied , I want to hear from you"

Guess what, I wrote and received a phone call the next day from "the office of the president" and the entire matter was resolved immediately, was told I would receive what I was asking for and , yes, an apology and an admission that this scenario was not covered in their policies.

Today, I received the correct equipment!

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#122499 Review #122499 is a subjective opinion of poster.
Loss
$220

Directv in Baton Rouge, Louisiana - I am not a direct tv customer...

but they took my money from my bank card unauthorized in the amount of $468.53. they won't accept responsibility for this action. i spent 2 hours at my bank, trying to get my money back. after faxing over bank statement info, they said the "process" would take 10-14 business days. They took my money without question from God knows who. But they aren't nearly so quick to give it back. I repeat, I am not a direct tv customer. I did not give authorization to pay them anything. i am pissed. i want my money now. direct tv sucks!!
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#122331 Review #122331 is a subjective opinion of poster.
I called DirectV because my ancient converter boxes hadn't been working correctly for quite some time. I was told since my old boxes (I had since 1992) were not working properly, I was eligible for new boxes. I told them I didn't want to do anything that would...
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1 comment
Anonymous
#28722

me too!!

i was quoted 34.99 a month but my bill is now up to 70.00.

how can i cancel my service without paying 340. early shut off fee???

Review
#122304 Review #122304 is a subjective opinion of poster.
So how do you forget to tell someone that they are in a 2 yr contract, also how do you forget to mention that if something happens to your equipment you will be changed 80.00. Somehow I do not think fair business practices are being held with Direct TV and the good...
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1 comment
bonbonrush
#14271

I have Direct TV. Keep calling back until you get someone that speaks English and Keeping asking for THEIR supervisor.

You may get conflicting answers, but maybe you'll an answer that you will like.

That's what I do. Just keep calling....

Review
#122295 Review #122295 is a subjective opinion of poster.

I too am being given the run around by DirecTV!

After losing signal time and again since switching to DiercTVHD just 5 months ago I decided to cancel when low and behold I'm informed I have a two year service commitment. When I asked why I was told that it went into effect when I up graded to HD. I asked why wasn't I told such and all they could do was say they don't know. Then I asked why didn't they mail me something in writing. They didn't know. The rep couldn't even find any paperwork except that the technician came to my house to install the receiver and dish. When I balked at the offer they told me I could buy out of it at $380! Oh yeah, let me get my credit card out ASAP! :( By the way, I was a subsciber to DirecTV since 1999. So much for customer loyalty. DO NOT SUBSCRIBE TO DirecTV!!!!!
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#122131 Review #122131 is a subjective opinion of poster.
After paying $450.00 for a early disconnect to get out of my contract. This has been a nightmare. And 3 months into your contract, if you have a problem with your direct tv there is a $65.00 service charge. I notice that H.D is not that good and control is very...
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19 comments
Anonymous
#1678619

AT&T’s and direct tv is a nite mare, can’t Believe their is a worse service , sucks

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Review
#121952 Review #121952 is a subjective opinion of poster.
Loss
$500