Latest review first
Direct TV automatically renewed MLB baseball package for $189 for this year. Because I did not see the "warning" on my bill, they refuse to give me a credit. I called last month, was told I would receive a full credit by Customer Service; she was overruled...
Directv in Glendale, California - White collar criminals
Illegally charging customers who terminate their useless service. DSL went offline daily several times. TV. didnt work. 4 times they came here to fix it but the problem was not here and they never fixed it so it would work for even 1 day........Went back to Charter cable its better and it works in the high desert of So. Calif. Then they charged my Bof A account over $500.00 . Since I have no overdraft the bank payed them anyway ???????????????????I plan to file a class action lawsuit against this company.Everyone cheated by them contact me by e-mail Redwelder@yahoo.com
Directv in Grand Rapids, Michigan - When Direct TV's equipment goes bad they force you into new two year contract in order to exchange d
I recently signed up for a new, "high definition," upgrade through Direct TV and agreed to a new two year contract. Five or six months after starting the new service the converter box went bad and they had to send me a new one. I was forced to pay $20.00 postage which in itself was wrong but now they have sent me a letter informing me that as a result of my getting and activating a new converter box I am now starting another new two year contract with them. This is totally wrong since it was not my fault their original box went bad. Calls to them have produced nothing. All they have to do is keep sending you equipment that lasts only a few months and they can keep you on the hook forever. This represents lousy customer service. If you have cable and are reasonably satisfied don't switch. Satillite is not what it is cracked up to be.
DirecTv-sloppy installation-bait and switch-lie-cheat & steal
This was the worst experience I have ever had with any company in my 63 years. Their policy, in my opinion, includes everything from false advertising, sloppy installation, misinformation, and making unauthorized charges to credit cards, which they justify with the small print in their contract. Most people we spoke with claimed they were "supervisors", but no one could give us any information to help resolve any problems. It is as if they all read from scripts and then place you on hold to listen to some Directv advertising -- for hours if you dare to hold that long. Absolutely zero customer service. If there was ever any justification for a class action lawsuit, I feel this is it! It crossed my mind that this crowd is going belly up soon, but that will not happen. They are too shrewed! Ditch the Dish!!
I ordered Direct TV in September of 2007 based upon advertisement and the words of the phone rep that I could get local channels. The installer arrived did his job and then informed me that local channels were not available I called Direct TV and they said the schedule...
Directv in Baton Rouge, Louisiana - I am not a direct tv customer...
but they took my money from my bank card unauthorized in the amount of $468.53. they won't accept responsibility for this action. i spent 2 hours at my bank, trying to get my money back. after faxing over bank statement info, they said the "process" would take 10-14 business days. They took my money without question from God knows who. But they aren't nearly so quick to give it back. I repeat, I am not a direct tv customer. I did not give authorization to pay them anything. i am pissed. i want my money now. direct tv sucks!!
I called DirectV because my ancient converter boxes hadn't been working correctly for quite some time. I was told since my old boxes (I had since 1992) were not working properly, I was eligible for new boxes. I told them I didn't want to do anything that would...
So how do you forget to tell someone that they are in a 2 yr contract, also how do you forget to mention that if something happens to your equipment you will be changed 80.00. Somehow I do not think fair business practices are being held with Direct TV and the good...
I too am being given the run around by DirecTV!
After losing signal time and again since switching to DiercTVHD just 5 months ago I decided to cancel when low and behold I'm informed I have a two year service commitment. When I asked why I was told that it went into effect when I up graded to HD. I asked why wasn't I told such and all they could do was say they don't know. Then I asked why didn't they mail me something in writing. They didn't know. The rep couldn't even find any paperwork except that the technician came to my house to install the receiver and dish. When I balked at the offer they told me I could buy out of it at $380! Oh yeah, let me get my credit card out ASAP! :( By the way, I was a subsciber to DirecTV since 1999. So much for customer loyalty. DO NOT SUBSCRIBE TO DirecTV!!!!!
After paying $450.00 for a early disconnect to get out of my contract. This has been a nightmare. And 3 months into your contract, if you have a problem with your direct tv there is a $65.00 service charge. I notice that H.D is not that good and control is very...
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