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My advise to anyone and everyone , do not go with direct tv. I was with dish network, had been for three years and was happy with service. My main DVR was failing, so I called the number on the back of my remote for service. Apperently the person who answered the phone...
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16 comments
Anonymous
#1197571

I bought a 2 year contract from direct tv and the service I received was not what I was told so I canceled in about 26 hours. When I canceled I was told that I would be charged $480 for early termination.

The contract I signed said I had 3 days to cancel so I filed a complaint in small claims court. Another thing I did right away was cancel the credit card I gave them and had a new one issued. They never did charge me $480. They either lied to begin with or changed their minds about charging it after the law suit.

They charged me a $3.55 per dium fee for 2 days. When I went to court the lawyers that direct tv claimed would be there were absent. However, things did not work in my favor. The *** judge granted me a $3.55 judgement but it did not include the $107 filing fee I paid to make my complaint.

Apparently it is legal for a business to make threats about charging an incorrect fee as long as they do not follow through with it.

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Review
#121412 Review #121412 is a subjective opinion of poster.
Loss
$800

Directv in Worcester, Massachusetts - Direct tv

Mayed appoint to install - for a Monday took time off from work to do this - Sunday before installation the left a voice message advising that the installation was for Tuesday - I was not able to talk to any one tell Monday Morning and they told me that it was on for Tuesday - So that is bad service to start so I cancelled further I will kept Charter and cancel everthing from Verzion because they sell Direct TV - When I e-mailed them there response was well you have already cancelled your account and so they had no comments by customer service
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Review
#121410 Review #121410 is a subjective opinion of poster.
I agree with others that Direct Tv is nothing but *** and has shady business practices. Each time they come out and work on a problem be very careful because if they put in different equipment it extends your contact without anything in writing. I have had multiple...
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7 comments
Anonymous
#810403

Horrible company. I've had to call customer service multiple times for wrong billing.

They sent me stuff that I never ordered (and was addressed to someone else) and they expected that I'd return it AT MY EXPENSE. Raised the bill without any notice in spite of the contract. Claimed I signed an agreement that I didn't sign (I have the agreement without my signature on the line they claimed I signed.) Now we're having tornadoes in the area so it would be really convenient to be able to watch the local station for warnings but the service keeps cutting out BECAUSE IT'S RAINING!!! Do NOT do business with these idiots.

Sadly they're the only option in this part of the world since cable doesn't come to this area and we're too far from stations for over the air. 10 months until the contract is up.

It would almost be worth it to pay the penalty and cancel but, like I said, no other TV options here. SIGH...

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Review
#121329 Review #121329 is a subjective opinion of poster.

Directv in Buffalo, New York - Direct tv move from h......

Direct tv move from H..... Installer called customer M....F....... We moved on 4-17-08, since that date we have had very little signal, we have called and complained, installers come out when they feel like, and still problem is not solved. Our case has been escalated 3 times. Today tech came out several hrs after time of appt. became upset when asked to remove shoes in home, he took a brand new reciever and other equipment and slammed it on the ground. My husband grabbed the camera to take pictures and the tech called my husband a M....F.....rvsm
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1 comment
Anonymous
#198101

I live in Irvine Ca, Had my Direct TV installed very poorly... they were adv they cannot set the Anena receiver higher than the roof of the apt...

Since we do not get good reception where we live due to other apt's blocking the siganl they placed it up on the roof and they adv that management would never know if they hide it behind the chimmeney... well, we got cought and now have to pay a huge fine of $500 and they will not respond to come down to my apt and remove the antena or pay the fine... they told us if anything woul dhappen they would be responsble for anythig, now... they don't know what I'm talking about.......

point of the story is,,,, *** *** service.

Now my husband has to climb up the roof and take it down himself (hopefully he doesn't fall. :(

Review
#121321 Review #121321 is a subjective opinion of poster.

Directv in Benicia, California - Direct tv took money out my checking w/out my authorization

I am so pissed right now because I cancelled my direct tv service shortly after installing it because the dish was installed incorrectly, my hd box was not working most of the time, and i couldnt get someone out to my house to actually fix anything. I cancelled service the same day I signed up for comcast cable. they sent me a final bill in the mail for $250 in April, but to be honest, I was in no hurry to pay it. I looked at my checking account today and much to my surprise there is a bank card debit from them for $497. I have been on the phone with them all day. I get conveniently disconnected at times and this last "supervisor" tells me that there is no documented history of me even cancelling service. they refuse to reverse charges or to tell me what the charges are for!! they should be closed down. i am so upset. i am bouncing things in my account!! what can we do???
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2 comments
lesterswan
#12835

I am in the same boat. they took money out with my authorization twice.

They have taken 388.74 out twice.

I am told I will get 388.74 back, but will take 6 to 8 weeks, can you believe that! I would love help from anyone :cry

Anonymous
#12614

How did they get access to your checking account. Did you give them info? If so, you must have known that they could/would be debiting your account for payment?

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Review
#121188 Review #121188 is a subjective opinion of poster.

Directv in Los Angeles, California - Direct TV Bait and Switch??

Direct TV's web site advertised a $20.00 a month rebate for a year to sign up. A Direct TV installer gave me a phone number. I called, they answered "Direct TV". I asked about the rebate and they said "No Problem". I asked about the "$50. finders fee" because my brother referred me. They said "no problem-just get the form from the installer". I signed up. The installer said he was out of forms and call customer service. I called customer service and they said the rebate would show up in 4-8 weeks but there was no form for the $50.00. That had to be done prior to installation. 6 weeks later a $10.00 rebate showed up on the bill. I called customer service and they said all I could get was $10.00 because I dealt with some kind of agent of theirs. I told them to come take out their equipment and he said I only had 3 days from sign up to do that without penalty. I wrote Direct TV and some women called me back and agreed that when dealing with Direct TV you need to "Read the small print". She said all companies were like this. In my 70 years on this earth, this is the first company I've dealt with that did me this way. The moral of the story is: When dealing with DirectTV, get everything in writing before agreeing with anything.
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Review
#121165 Review #121165 is a subjective opinion of poster.

Directv in Augusta, Maine - Direct TV Scam

I signed up for a Verizon bundle which included Direct TV. Verizon arranged the install with Direct TV, and i was told I had to keep the service for one year. I was never told I would not get my local stations until after it was installed. I have suffered for 11 months, now with the light at the end of the tunnel I contact Direct TV to find out what DAY I can end the torture...only to have them say it is a TWO year agreement. No I never signed an agreement ...but it is on their website. And if I cancel early (How can it be an early cancel? I never signed a two year contract) they will charge me $240
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Review
#121052 Review #121052 is a subjective opinion of poster.

Directv in Milwaukee, Wisconsin - Direct Tv is a RIP OFF!!!

Since i had Direct TV Installed 4 months ago i have had bad interference in the last month. The installer set the dish pointing to the SW in front of a tree. Well needless to say the tree was bare back in Jan and now that the tree has foilage i am getting interference. So I called the service department(contridiction of terms) and was told that since i was past the 3 months warranty i would be charged for a service call. How was I suppose to know that a tree would cause interference and that here was only a 3 month warranty. I regret going to Direct Tv and would not reccomend anyone else doing so. Direct TV SUCKS!!!!
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1 comment
Anonymous
#37861

passions is the only reason i went there :(

Review
#121049 Review #121049 is a subjective opinion of poster.

Directv in Rock Hill, South Carolina - Rude supervisors

I called Direct tv to let them know my check was on the way for the full balance. We had three deaths in the family in one month thay cut off my services I under stood them waithing for my check to arive but ti dosent take 14 days to proccess or post a check I talked to a superviser she told me in the most hatefull way thers nothing she would do because she didny have to her name was Laquan no last name she said to write corp and try to complain thay would not do anything. she was the rudest person I have ever spoke to she wanted me to pay a month in advance I have been with direct tv for six years but she told me ti drop my services she or direct tv didnt care then hung up on me
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Review
#120941 Review #120941 is a subjective opinion of poster.

Directv in Rockford, Illinois - Direct TV false advertising

Switched from cable to Direct TV in December 2007. Ad states free DVD player and 1yr free protection plan along with some free premioum channels for 3 months and HDDVR receiver. Sent in all necessary paper work, Multiple phone calls abouit free dvd player. They first denied that there ever was such a program. Then someone told me that yes it was coming in a couple of weeks. Never did get the player but after multiple phone calls got a credit. Now it seems they are giving me the same runaround with regard to the 1 year free protectinplan. First individual I spoke with said they never had such a program. I'm convinced they they give you the run around hoping you eventually will give up. Might just be the worst company I have ever dealt with. They lie constantly. I cannot be the only one out there that has had this experience with Direct TV. My next contact is MN state attorney generals office.
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Review
#120843 Review #120843 is a subjective opinion of poster.
Loss
$200