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Be very careful doing business with Directv. They were nice when we first signed on with them a few years back, but now they seem more concerned with gouging us at every opportunity. We upgraded to HD and were socked with $150 in additional secret fees, on top of the...
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4 comments
Anonymous
#125349

Piccolo, if you know this to be true then why are you working for such a company? I would be surprised if you still work for DIRECTV. You sound like a disgruntled employee. The following applies to you.

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

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#121824 Review #121824 is a subjective opinion of poster.

Directv in Washington, District Of Columbia - DIRECTTV FRAUD

The Crew Reported Rep. William J. Jefferson (D-LA). Mr. Jefferson's unregistered SEC investment filings aka DirectTV are the same as Congressman Barney Frank linked to the FDIC. What are the odds?? William J. Jefferson "unregistered" DirectTV fraud shown below Barney Frank's "unregistered" DirectTv fraud. Do you still LOVE BARNEY? “Barney Frank” Latest Filing: 7/19/02 as Signatory As: Signatory (Director, Officer, Attorney, Accountant, Banker, Agent, etc.) List All Filings as Signatory Search Recent Filings (as Signatory) for “Barney Frank” “Barney Frank” has been a Signatory for/with the following 4 Registrants: Directv Group Inc [ formerly Hughes Electronics Corp ] DISH Network CORP [ formerly Echostar Communications Corp ] General Motors Corp Hec Holdings Inc SEC Info Home Search My Interests Help Sign In Please Sign In “William J. Jefferson” Latest Filing: 7/19/02 as Signatory As: Signatory (Director, Officer, Attorney, Accountant, Banker, Agent, etc.) List All Filings as Signatory Search Recent Filings (as Signatory) for “William J. Jefferson” “William J. Jefferson” has been a Signatory for/with the following 4 Registrants: Directv Group Inc [ formerly Hughes Electronics Corp ] DISH Network CORP [ formerly Echostar Communications Corp ] General Motors Corp Hec Holdings Inc Now read the, "Crew Report" of Corrupt Officials. FDIC IS NOT ABOVE THE LAW. Report Exhibits Rep. William J. Jefferson The 22 most corrupt members of Congress Sen. Pete V. Domenici (R-NM) Sen. Mitch McConnell (R-KY) Sen. Lisa Murkowski (R-AK) Sen. Ted Stevens (R-AK) Rep. Ken Calvert (R-CA) Rep. John T. Doolittle (R-CA) Rep. Tom Feeney (R-FL) Rep. Doc Hastings (R-WA) Rep. Duncan Hunter (R-CA) Rep. William J. Jefferson (D-LA) Rep. Jerry Lewis (R-CA) Rep. Gary G. Miller (R-CA) Rep. Alan B. Mollohan (D-WV) Rep. Timothy F. Murphy (R-PA) Rep. John P. Murtha (D-PA) Rep. Steve Pearce (R-NM) Rep. Rick Renzi (R-AZ) Rep. Harold Rogers (R-KY) Rep. David Scott (D-GA) Rep. Jerry Weller (R-IL) Rep. Heather A. Wilson (R-NM) Rep. Don Young (R-AK) Dishonorable mentions Sen. Larry E. Craig (R-ID) Sen. David Vitter (R-LA) Rep. William J. Jefferson (D-LA) William J. Jefferson (D-LA) is an ninth-term member of Congress, representing the second district of Louisiana. Rep. Jefferson’s ethics issues stem from his business dealings and from the misuse of federal resources. Rep. Jefferson was included in CREW’s 2006 report on congressional corruption. Federal Indictment On June 4, 2007, Rep. Jefferson was indicted on 16 criminal counts, including two counts of conspiracy to solicit bribes, two counts of solicitation of bribes by a public official, six counts of honest services fraud by wire, one count of violating the Foreign Corrupt Practices Act, three counts of money laundering, one count of obstruction of justice and one count of racketeering. The indictment stems from multiple instances in which Rep. Jefferson agreed to perform official acts for 11 different companies in return for bribes payable to him and his family members. The indictment was the culmination of a criminal investigation that began in approximately March 2005. The 94-page indictment outlines in considerable detail multiple bribery schemes in which Rep. Jefferson participated. These include bribes that Rep. Jefferson sought in the form of cash payments, stock, and a percentage of revenues from iGate, a telecommunications firm in Louisville, Kentucky, that were paid to ANJ, a Jefferson family-controlled company. In addition, Rep. Jefferson used his congressional staff to plan trips to Africa for the purpose of promoting iGate’s business ventures and used congressional letterhead for similar purposes. In addition, Rep. Jefferson offered a bribe to a Nigerian official in Potomac, Maryland, in exchange for using his position to benefit a Nigerian joint venture. Rep. Jefferson placed $90,000 of the $100,000 intended as the front-end bribe to the Nigerian official in the freezer of his Washington, D.C. home, separated into $10,000 increments. This money was later recovered by FBI agents during a raid of Rep. Jefferson’s residence. In addition to violating federal law, Rep. Jefferson’s conduct does not reflect creditably on the House. Use of the National Guard to Visit Home and Retrieve Property Five days after Hurricane Katrina hit the Gulf Coast, on September 2, 2005, Rep. Jefferson allegedly used National Guard troops to check in on his home and collect a few belongings – a laptop computer, three suitcases and a large box. By using the National Guard to visit his home and retrieve property -- at a time when the citizens of New Orleans had no such similar opportunities -- Rep. Jefferson appears to have violated House rules, engaging in conduct that does not reflect credibly on the House. DOWNLOAD THE FULL REPORT ON REP. WILLIAM J. JEFFERSON (D-LA) printer friendly version | send to friend Home © 2008 Citizens for Responsibility and Ethics in Washington
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#121738 Review #121738 is a subjective opinion of poster.
Tags
  • Lisa Murkowski
Directv breaks laws all the time. My experience with this company is ongoing and I have filed complaints with the Better Business Bureau (Directv lied to them) and Consumer Affairs, the FCC and coming soon: State and Federal Courts. I see a "60 Minutes"...
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6 comments
Anonymous
#1119970

Hey Seymour Butts, your the one who is pathetic. You can't speak on behalf of all the consumers bad reviews.

I was and have been deceived by directv as many others have as well.

Maybe you should work for these criminals, since your clearly on the same page with these idiots! Sincerely a very did satisfied directv customer.

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#121573 Review #121573 is a subjective opinion of poster.
My advise to anyone and everyone , do not go with direct tv. I was with dish network, had been for three years and was happy with service. My main DVR was failing, so I called the number on the back of my remote for service. Apperently the person who answered the phone...
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16 comments
Anonymous
#1197571

I bought a 2 year contract from direct tv and the service I received was not what I was told so I canceled in about 26 hours. When I canceled I was told that I would be charged $480 for early termination.

The contract I signed said I had 3 days to cancel so I filed a complaint in small claims court. Another thing I did right away was cancel the credit card I gave them and had a new one issued. They never did charge me $480. They either lied to begin with or changed their minds about charging it after the law suit.

They charged me a $3.55 per dium fee for 2 days. When I went to court the lawyers that direct tv claimed would be there were absent. However, things did not work in my favor. The *** judge granted me a $3.55 judgement but it did not include the $107 filing fee I paid to make my complaint.

Apparently it is legal for a business to make threats about charging an incorrect fee as long as they do not follow through with it.

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#121412 Review #121412 is a subjective opinion of poster.
Loss
$800

Directv in Worcester, Massachusetts - Direct tv

Mayed appoint to install - for a Monday took time off from work to do this - Sunday before installation the left a voice message advising that the installation was for Tuesday - I was not able to talk to any one tell Monday Morning and they told me that it was on for Tuesday - So that is bad service to start so I cancelled further I will kept Charter and cancel everthing from Verzion because they sell Direct TV - When I e-mailed them there response was well you have already cancelled your account and so they had no comments by customer service
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#121410 Review #121410 is a subjective opinion of poster.
I agree with others that Direct Tv is nothing but *** and has shady business practices. Each time they come out and work on a problem be very careful because if they put in different equipment it extends your contact without anything in writing. I have had multiple...
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7 comments
Anonymous
#810403

Horrible company. I've had to call customer service multiple times for wrong billing.

They sent me stuff that I never ordered (and was addressed to someone else) and they expected that I'd return it AT MY EXPENSE. Raised the bill without any notice in spite of the contract. Claimed I signed an agreement that I didn't sign (I have the agreement without my signature on the line they claimed I signed.) Now we're having tornadoes in the area so it would be really convenient to be able to watch the local station for warnings but the service keeps cutting out BECAUSE IT'S RAINING!!! Do NOT do business with these idiots.

Sadly they're the only option in this part of the world since cable doesn't come to this area and we're too far from stations for over the air. 10 months until the contract is up.

It would almost be worth it to pay the penalty and cancel but, like I said, no other TV options here. SIGH...

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#121329 Review #121329 is a subjective opinion of poster.

Directv in Buffalo, New York - Direct tv move from h......

Direct tv move from H..... Installer called customer M....F....... We moved on 4-17-08, since that date we have had very little signal, we have called and complained, installers come out when they feel like, and still problem is not solved. Our case has been escalated 3 times. Today tech came out several hrs after time of appt. became upset when asked to remove shoes in home, he took a brand new reciever and other equipment and slammed it on the ground. My husband grabbed the camera to take pictures and the tech called my husband a M....F.....rvsm
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1 comment
Anonymous
#198101

I live in Irvine Ca, Had my Direct TV installed very poorly... they were adv they cannot set the Anena receiver higher than the roof of the apt...

Since we do not get good reception where we live due to other apt's blocking the siganl they placed it up on the roof and they adv that management would never know if they hide it behind the chimmeney... well, we got cought and now have to pay a huge fine of $500 and they will not respond to come down to my apt and remove the antena or pay the fine... they told us if anything woul dhappen they would be responsble for anythig, now... they don't know what I'm talking about.......

point of the story is,,,, *** *** service.

Now my husband has to climb up the roof and take it down himself (hopefully he doesn't fall. :(

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#121321 Review #121321 is a subjective opinion of poster.

Directv in Benicia, California - Direct tv took money out my checking w/out my authorization

I am so pissed right now because I cancelled my direct tv service shortly after installing it because the dish was installed incorrectly, my hd box was not working most of the time, and i couldnt get someone out to my house to actually fix anything. I cancelled service the same day I signed up for comcast cable. they sent me a final bill in the mail for $250 in April, but to be honest, I was in no hurry to pay it. I looked at my checking account today and much to my surprise there is a bank card debit from them for $497. I have been on the phone with them all day. I get conveniently disconnected at times and this last "supervisor" tells me that there is no documented history of me even cancelling service. they refuse to reverse charges or to tell me what the charges are for!! they should be closed down. i am so upset. i am bouncing things in my account!! what can we do???
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2 comments
lesterswan
#12835

I am in the same boat. they took money out with my authorization twice.

They have taken 388.74 out twice.

I am told I will get 388.74 back, but will take 6 to 8 weeks, can you believe that! I would love help from anyone :cry

Anonymous
#12614

How did they get access to your checking account. Did you give them info? If so, you must have known that they could/would be debiting your account for payment?

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#121188 Review #121188 is a subjective opinion of poster.

Directv in Los Angeles, California - Direct TV Bait and Switch??

Direct TV's web site advertised a $20.00 a month rebate for a year to sign up. A Direct TV installer gave me a phone number. I called, they answered "Direct TV". I asked about the rebate and they said "No Problem". I asked about the "$50. finders fee" because my brother referred me. They said "no problem-just get the form from the installer". I signed up. The installer said he was out of forms and call customer service. I called customer service and they said the rebate would show up in 4-8 weeks but there was no form for the $50.00. That had to be done prior to installation. 6 weeks later a $10.00 rebate showed up on the bill. I called customer service and they said all I could get was $10.00 because I dealt with some kind of agent of theirs. I told them to come take out their equipment and he said I only had 3 days from sign up to do that without penalty. I wrote Direct TV and some women called me back and agreed that when dealing with Direct TV you need to "Read the small print". She said all companies were like this. In my 70 years on this earth, this is the first company I've dealt with that did me this way. The moral of the story is: When dealing with DirectTV, get everything in writing before agreeing with anything.
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#121165 Review #121165 is a subjective opinion of poster.

Directv in Augusta, Maine - Direct TV Scam

I signed up for a Verizon bundle which included Direct TV. Verizon arranged the install with Direct TV, and i was told I had to keep the service for one year. I was never told I would not get my local stations until after it was installed. I have suffered for 11 months, now with the light at the end of the tunnel I contact Direct TV to find out what DAY I can end the torture...only to have them say it is a TWO year agreement. No I never signed an agreement ...but it is on their website. And if I cancel early (How can it be an early cancel? I never signed a two year contract) they will charge me $240
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#121052 Review #121052 is a subjective opinion of poster.