DIRECTV
A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: users' rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.
DIRECTV Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DIRECTV has 1.7 star rating based on 5621 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend DIRECTV to a friend or colleague.
- Rating Distribution
Pros: Having tv when it does work, Nfl ticket, Picture quality.
Cons: Customer service, Poor customer service, Bad customer service.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
DIRECTV has 1.7 star rating based on 5621 customer reviews. Consumers are mostly dissatisfied.
26% of users would likely recommend DIRECTV to a friend or colleague.
- Rating Distribution
Pros: Having tv when it does work, Nfl ticket, Picture quality.
Cons: Customer service, Poor customer service, Bad customer service.36% of users think that DIRECTV should improve its Customer Service.
43% of users say that they won't use DIRECTV in the future for similar services or products.Recent recommendations regarding this business are as follows: "Make sure your location has coverage or streaming will eat up your data", "If you have a question, just call! The representatives are very knowledgeable, polite, respectful and kind! It was a pleasure!", "Just call.they are helpful!", "Do not use DIRECTV they have no customer", "Don't waste your time and money on this system".
Most users want DIRECTV to offer a solution to their issues.
Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is high according to consumer reviews.
Media from reviews
Top DIRECTV Reviews
"Channels out"
I couldn't watch my home team The Pelicans play at home because someone removed the Chanel 675 I normally watch them on not in the menu,as bad as I wanted to...
"Technical issue"
We seem to have an issue with streaming and have to troubleshoot the device getting frustrated with the service
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Verified Reviewer
Channels out
- Usually credit you
- Keep raising prices at times
Preferred solution: Price reduction
New Format
I and many others I know do not like the new format at all. It is a lot harder to read, among other things.
New TV guide sucks
Your a bunch of idiots at att directv. AT&T has ruined everything about directv.
With this new guide they should be paying me to watch and use their crap. One more wrong move and I might as well go with the *** local tv spectrum.
It’s a lot cheaper and you get the same crap AT&T has brought to directv. Thanks you morans.
AGREED! I have only had problems- weekly!
Replying to
New guide disaster!
This is company is a daily ad for other tv companies! Why would you change your guide so that the background and small writing make it almost impossible to read!
If I didn’t know the channel numbers by heart, I certainly wouldn’t know what I wanted because you cannot tell, and when you select something you still don’t know what you have chosen, ID channel, Lifetime etc, because it does not say anything to let you know what channel it is other than the number! Someone should be fired over this!! Also we are still getting audio, video, and slow remote problems!! 2 months ago when called about the first two things the said they knew about this, as they were working on fixing the problem, after letting me explain the problem for 20 mins,!
The remote is a recent problem since the guide change. Changing to cable!!
Preferred solution: Let the company propose a solution
Today August 18 - FIX YOUR SOFTWARE. Yes, you can't read a thing it's so tiny, you click on a picture to see a recording and it gives you the list of recordings, so you have to find it anyway. And now, you can't fast forward or stop or back, UGH, you make us pay so much, I won't be using you much longer.
Reston, Virginia
SEND YOUR DIRECT TV COMPLAINTS DIRECTLY TO THE VP
There is power in numbers. Send your Direct TV complaints directly to:
Ms. Ellen Filipiak
SR VP, Customer Care
2230 E Imperial Highway
El Segundo, CA 90245
Email: Ellen.Filipiak@***.com
Consumers, UNITE! There IS power in numbers. Bombard, innundate Ms. Filipiak's office with your concerns and complaints. If there are as many as I believe there are, they will not be able to ignore them.
Additionally, I urge you to contact your Better Business Bureau (again, if they get enough complaints, they CAN do something about it) and contact your County Consumer Affairs office (contact name and address can be found on your local County website).
Stop these people from stealing our money and providing abominable service.
I have been a customer for over 15 years and can never get good customer help I have called three times today to try to get a technician at my location one person hang up on me customer service was supposed to call me back a supervisor representatives don’t document the account of the complaints and the rudeness from the represent her
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Told to cancel on Monday when called, and Monday was first day of biling cycle
When calling to cancel, we were told to call back on Monday, after the weekend. We called on Monday, the 29th, to ensure cancellation.
They took our notice.
So Happened that Monday was the first day of a new billing cycle.
Now they want their $200 for their services for a month that I cancelled and will not offer any comments except "that is our Policy".
We used their services for years paying over $200 a month for it. Our equipment was so old that they didn't want it back and told us to recycle it.
We feel that even though we were a loyal customer, paid our bill on time, lived through blackouts during cloudy days, and stuck with them, they worked us when we called to cancel just to get another month out of us.
When you want to leave their services, they will work to take as much money from you as they can, due to their Policy.
It is a real shame that they stoop to this level of service over $202.10
- Service is ok until cancellation
- Then you get petty
Preferred solution: Full refund
User's recommendation: Do not do business with them
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Verified Reviewer
Submitting a Claim
- Terrible service
Preferred solution: Claims refund
User's recommendation: EXTREMELY UNRELIABLE COMPANY
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Verified Reviewer
Resolved: 771 error for many channels since yesterday morning
This has been happening off and on for weeks! I hope they adjust my bill accordingly!
San Juan, San Juan Municipio
Connection
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Verified Reviewer
Misuse of my credit card by Direct TV
In early December I contacted Direct TV to pay my brothers Dec. bill as a Xmas present.
They were told this was just to get his bill to $0 for Dec. and that he will get his regular bill in January. I do not have Direct TV. I live in a different part of the state.
I gave Direct TV my credit card # to pay for his Dec. bill. In mid February I see a Direct TV charge on my credit card $412.88 and ANOTHER charge later in February for $268.26. I immediately called them and my credit card company to reverse these charges.
My credit card company has 2 disputes with them now to resolve these charges. Whoever I talked to the first time to make a one time payment for my brothers Xmas present, supposedly put my credit card in their system to pay further bills. I DID NOT give any permission for this. In several conversations with them I repeatedly asked them to delete my credit card from their system with no result and was disconnected.
When I spoke to my brother he claimed he paid the Jan-Feb bill which means that Direct TV received over $800 for a 2 month bill. My credit card is now blocked and getting a new one will not solve this problem because my credit card company told me Direct TV can link the information to the new card.
This is a reprehensible situation by a big cable company that should have immediately resolved the issue simply. I will now be forced if no resolution to contact the Attorney General and the CEO of Direct TV.
- Dealing with any of their people
Preferred solution: after the disputes from my credit card are resolved, full refunds
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Verified Reviewer
Resolved: Need US customer service support
- Nice channel selection
- You apparently need to speak tagalog
- Call centers are in philippines
Preferred solution: A native-English speaking representative
User's recommendation: Check for the possibility of other providers in your area before settling for DirecTV
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Verified Reviewer
Unfair practices
- Good channel lineup
- Very expensive
Preferred solution: Nothing
User's recommendation: I will never recommend this company
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Verified Reviewer
Payment arrangement
- Programming
- Not honoring word
Preferred solution: I want them to honor my payment arrangement and turn my cable back on
User's recommendation: Don't use direct TV
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Verified Reviewer
Add chsnnel
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Verified Reviewer
Resolved: Cable installation
- Good customer service
Preferred solution: N/A
User's recommendation: Communication
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Verified Reviewer
ABC network is not carried due to legal issues
Preferred solution: Deliver product or service ordered
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140.00 a month for old programming,unless i pay more .BTW this payment doesn't include any premium channels. in to days times there are so meany other ways to watch tv without being bent over !
I’m sick and tired of Direct TV. It costs a bunch.
I’m retired and get 50 to 60 channels for ads Hispanic no offense to them. It’s a waste and I am figuring out I can pretty much get everything through a satellite Riki Amazon.
Racist!
Amen to that. They have been gouging their long time customers for years while giving breaks to new customers.
They haven't offered me one perk in years. I hear they may go to internet streaming.
They could give it to me free and I wouldn't use those pirates ever again. Getting rid of them was very liberating to say the least.
We were with DirectTv for 15 years and were paying over $200 for programming with The Ticket. Finally got fed up and let them shut us off and we now have Hulu and Amazon Prime and LOVE IT! Screw DirectTv
Not only are these thieves hemorrhaging market share. ; Theyre doing everything they can to alienate the few customers they have left.
Take heart consumers. The market will solve your DirecTv problems.
They're going defunct sooner than later. Ill dance on their putrid grave on that day.
Service Sucks.... Worst customer service ever.
If you stand up for yourself they harass your service... My guide takes off on its own, running very quickly through every station, over and over... I even pulled out the batteries during this time and it kept running through them. During this virus, we as customers must pay or bill or be disconnected...
Yet, they don't need to answer our calls... Each time I call, I'm on hold for over an hour.... Then they do not fix the problem, because they are the Problem. I've rebooted my system many times...
Problem is customer service trash... They Intentionally mess with your service and deny your calls. I finally changed my number with them.. Now I'm receiving multiple spam messages from Strange companies...
My privacy rights have been violated. This is the Worst service you can ever pay for.. And believe me you will over pay your *** service. Don't waste your time or money on them.
I also have many videos of my service going down because it's sprinkling outside.
Customer service will blatantly lie to you and never have consequences for their actions, at Least not from the company... God See's Everything.
I hope you are going to change the weather app back so we can access the radar and other features we depend on. What is on there now is totally useless.
I agree with all of the comments. My wife and I are older and can no longer read the information from our chairs.
She likes to record shows so she can skip commercials if she wants, but can not see how far she is advancing the tv as it is hard to read the numbers for seconds skipped. They need to go back to the way it was.
I agree. The new setup is terrible. Go back to the way it was.