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Basically the same thing happened to me. I had a two-year contract. Reception on my new plasma TV was always marginal at best with Direct TV service. I now have cable service and it is fine. After 13 months of complaining and many wasted hours of written and phone...
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5 comments
Anonymous
#514798

I love direct TV been with them a long time but please do something fast i miss my favorite shows on TV land etc.

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#118012 Review #118012 is a subjective opinion of poster.
Directv is a joke. I have been with Directv since January of 2008 and we have had nothing but bad reception the whole time. My son's box in his room causing problems for his tv and so I called for a tec to come out. When the tech called they wanted to try and have...
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Review
#117946 Review #117946 is a subjective opinion of poster.

DirecTV Equipment

DirecTV has changed their policy regarding equipment that a customer purchases from a retailer - DirecTV now considers all equipment, no matter how acquired, to be "leased" equipment. I found this out when I replaced a receiver that I purchased from Best Buy one year ago with a new HD DVR that I purchased from another retailer. DirecTV insisted that I send the replaced receiver to them as it was leased equipment and not owned by me or they would charge me up to $470 for the receiver, that the purchase price I paid was in effect a "lease fee". No one at Best Buy or the other retailer informed me of this when I purchased either of the receivers; neither did DirectTV when I connected the receivers. I have filed a complaint with the Texas Attorney General and am now waiting for the results of their investigation. Stay away from DirecTV - they are now in business to rip off consumers.
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1 comment
Anonymous
#16586

What happened with this? I had the same exact thing happen to me.

I was also told because we upgraded to an HD DVR, we were in a 24 month contract. INSANE!

Review
#117688 Review #117688 is a subjective opinion of poster.
On 4/7/08, I called DIRECTV to cancel my account and much to my surprise, I was told that I was still under contract. The rep stated that if I cancelled my account, a cancellation fee would apply. I was told that my contract was extended for 18 months, starting last...
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66 comments
Anonymous
#1064218

It should be very clear from the sheer number of posts that Direct tv is an unethical poorly run organization. Fraud is the normal way this company conducts business.

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#117549 Review #117549 is a subjective opinion of poster.
I ordered a bundle package from Verizon, which included cable service from DTV. A technician came to my home and installed the cable (DTV) service. I have chosen to cancel my Verizon services, which unfortunately includes the DTV service (because to date Verizon has...
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31 comments
Anonymous
#962312

Still a problem in 2015 -really wish I had read this before signing up. We spent DAYS calling around trying to set up service for our new house.

We have two kids, two jobs each, plus we're full time students so finding time to make a simple phone call is difficult. After being left on hold for an hour twice with comcast before even speaking to a rep and being hung up on by verizon, we finally called DirecTV. They were awesome! They answered the phone within minutes and told us about this great bundle where we'd pay right around $80 total for TV from them, and internet and phone from Verizon.

The rep walked us through set up for DTV then transferred us over to the "bundles dept" who got us all set up with verizon. From my understanding, this was still a DTV rep but working with Verizon services. We called on a Friday, DTV set up the service by Monday. Verizon had us set up by the following Friday.

Our internet didn't work (during finals week!). Verizon sent a tech out and our phone jacks were apparently not compatible with verizon service except one. The tech said he can fix the jacks but verizon will charge. He advised me to just stick with the one jack if I was okay with that.

I was grateful that he told me that. I told him that's what I'd do. He plugged my modem and phone into the jack and left. Verizon charged me over $100 for "service" to the phone jacks!

On top of that, I was charged over $150 for the first two months. I called Verizon and DirecTV. DirecTV told me it was for installation, service, and setup fees and that by the third bill, we'd be paying the $80 for both services. Verizon said the bill would be higher until equipment was paid off then it should return to normal after 2 or 3 months.

After 4 months of paying over $150, we called DirecTV back. They had no record of us having a bundle with Verizon. We called Verizon, they told us they don't have a record of a bundle but they can set one up for us. The price would be $5 less than our usual $160-$170 bill.

I was furious. They told us to give DTV a call and see if we can work something out with them. A DirecTV supervisor called me a liar, told me he "can't help me," and said if I wanted to cancel, "we can start to discuss the approximately $500 in fees" i'd incur from breach of contract - A contract I've never signed. Everything was verbal.

When I told them to check the recorded phone call, the supervisor said he didn't have access to it. I told him to put me on with somebody who did and he disconnected the call.

I am FED UP with DirecTV. Between paying almost DOUBLE what I was told I'd pay, having both companies blame each other, and being called a liar and told I'm SOL by a DTV representative, I'm so ready to move on.

They were great setting up but when it comes to issues with service or billing,they are HORRIBLE! This isn't just an "Oversight" if it's happening to all of these people.

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#117545 Review #117545 is a subjective opinion of poster.

Directv in New Orleans, Louisiana - Direct TV Billing Errors

If the average citizen did what Direct TV does monthly, they would be facing 5-15 years in jail for theft. Direct TV billed me for a non-existant account. I moved, and someone in billing made an error in switching the account. They added an account instead of transferring. This resulted in my being double billled for services. After months of trying to get it straight, not receiving the $161.00 credit that was due me, and being turned over to collections for "non-payment", I had enough. I cancelled my service. Thereafter, I was assessed a cancellation fee. Talk about insult to injury!
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#117462 Review #117462 is a subjective opinion of poster.
Loss
$456

Directv in San Lorenzo, California - Direct TV scams!

Do not go with Direct TV. They scam you promising a rebate and never give you it. They tell you not to worry and only pay the agreed to package which for my case it was 39.99 with the rebate. It's been since September 2007 and today April 2008, I still see a 59.99 bill with no rebate applied. Even though I have called multiple times to address this situation they promise to fix. As of today 4/10/08, I get service cut off due to not paying the their late charges on bills of 59.99. I've keep my bargain and made sure I paid the 39.99 a month. It's a SCAM. They tell you they'll give you rebate to get you there and hope that you don't call or forget about it once you have the service. They know they will get money either by making you pay the amount with late fees or by having to pay the cancellation fees.
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2 comments
Anonymous
#53425

Beware Direct TV will scam you !!!

Just google Direct TV complaints ...

Anonymous
#53424

Direct tv scam and cheat to generate more revenues.

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Review
#117386 Review #117386 is a subjective opinion of poster.
Loss
$151

Directv in Vacaville, California - HD Package a Marketing Scam

I have been a long time Direct Tv subscriber and early adopter of HD Television. I have been a subscriber of the HD premium package and have enjoyed all the HD channels they finally have. I was assured that after signing on for the HD package that I would receive all HD channels. Now all of a sudden I am getting a 721 error message stating that I am not a subscriber for 5 channels that I have always watched before. Now they wan't a additional $ 5.00 a month for me to watch shows that I had paid for before. What a Scam. I am now considering other options. This will never end and I am tired of shelling out money to these types of business that change on a whim thier marketing stategies.
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1 comment
Anonymous
#10291

I have the exact same problem, although i never got great reception on some of the HD channels that were listed. This tactic has definitely enraged me and I too will look for other options.

Direct TV made no attempt to notify its customers of the coming changes so I am going to request a refund on the extra money I have already paid for the HD channels. One more shining example of poort customer service that seems to have become the norm these days.

Review
#117378 Review #117378 is a subjective opinion of poster.

Directv in Denver, Colorado - Very bad customer service

We were looking to get DirectTV installed and we were schelduled Mon. from 12-4 ,took time off of work and they were a no show they didn't have the boxes. Then we were re-schelduled for Sat. and they still didn't have the boxes. Why would they re-scheldule us a week later and still not have the boxes. They are a big company and they should have that material and they should be willing to work with us and not try to rescheldule us for another day thinking that's going to fix the problem. They messed up twice and they should be willing to do anything to keep us as customers. The way we were treated is very poor customer service
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#117286 Review #117286 is a subjective opinion of poster.

Directv in Eldon, Missouri - Overcharge

getting overcharged by Directv.com bill should be $51.07 a month with my signing up for $39.99 a month plus i box @$4.99 plus $6.99 for which we all are being taken. They are charging me $62.26 a month. anyone thinking of signing up with this Co. be CAREFUL. From 12/ 07 had them install a dish system for two t.v's they said they could hook up 4 tv's but did not mention anything about having to pay for extra boxes plus the communication tax What statred out as a $39.99 bill is now $62.26. All dish network systems seem to kite their bills.
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1 comment
Anonymous
#14690

The billing is always like htis even with other companies. I started out with $130 with comcast, and now the bill is $160....they just keep jacking it up and adding crraap to it all the time.

But atleast comcast has good customer service and they don't charge you for any technical service (onsite support or replacement). They don't even charge a huge fee for their receivers.

Review
#117284 Review #117284 is a subjective opinion of poster.