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Directv in Sycamore, Illinois - Direct TV will not credit my account, as I was told they would, after they messed up my move date

Hi, My Direct TV account number is XXXXXXXX name is Lori. I have made four phone calls trying to get help. No help and 4 calls later, nothing. I have had your service for almost 2 years. Never missed a payment. I called and gave my new address, asked to move service to this new location. I told the girl on the phone I was moving on Feb 2nd. She said the move can be made on Jan 28th. Just need someone home. Well, she didn't tell me I had to bring all 4 boxes to the new house, along with a tv to set up and activate my service. She does this for a living, first clue would be the move date I gave her! The installer called me the night b4. Said I needed boxes and a tv. I told him the girl did not tell me this. I can't unplug all boxes and bring over a tv that day. I had to call back and get a new appt. The only available appt would be 2/15! I had NO SERVICE for 13 days. What a way to make money! Make you pay and no service! After all it wasn't their fault. I called again to confirm the 15th, make sure they would be bringing another dish, and that I want a credit for the time I did not have service he (did not write down name) said "just call after service is turned on and I will get a credit. I called today, spoke to Ryan, he said there is no proof of the 28th ever being set up, nor that it was their error. So he could not credit my account. Sorry I did not realize about the box issue, but then I don't work for Direct TV. I asked Ryan for a manager, he said there are NO managers available. I repeated that I wanted a manager, again "I'm sorry we don't have any". What kind of company is this? I would like a credit for the time I was without service. And no managers? Who runs the office???? Oh, I'm making this all up because "it was not put in my notes on my account"? I also emailed ellen.filipiak and Chase Carey at directv.com today. They are both "executives". I'm not happy. Lori
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Review
#113533 Review #113533 is a subjective opinion of poster.

Directv in Seattle, Washington - Cheater

Direct TV sales mislead me to chose higher price program while they have cheaper promotion with more channels. When I find out this situation and call them to ask for credit, they simply dismiss and told me there is no records. While I am asking for explanation, they simply said there is no record to proof they mislead me. They don't really care their customer service and customer's view. They know even we want to leave we have to pay more money since we sign 2 year contract. Their retention/disconnect rep - Anthony is the person who told they can not do anything to make up and they don't really care. I think they know their company is so bad and they don't really need to take care their customer. This is the worst company I ever have to deal with.
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3 comments
Anonymous
#58123

I JUST WATCHED THE KYMARO

JEANS AND I WAS REALLY GOING

TO TRY IT BUT READING THE COMMENTS IM NOT SO SURE NOW. :sigh

Anonymous
#57338

:grin Wow Unknown what are you 12 years old. I'm a size 4 and have considered buying this.

All women have a complex about their body and for anyone to judge someone for either thinking about buying or buying this product is pathetic. Life is one big cliche'. Walk a mile in someone elses shoes before you judge them. You don't know why a person is the way they are.

They made their own decisions to get where they are in life. I'm sure if someone looked into the closets of all of you people who are so quick to pass judgment you would have made some pretty bad decisions as well. Maybe you're choices didn't have the same affect on you as their's did them but come on. We are all women and as women we should pick each other up and not put each other down.

If we would put as much energy into building each other us as we do putting each other down the world would be a better place. Unknown, when you finally grow up and become a women you will look back at how you treated people and be disgusted. Another cliche'....Do onto others as you would have them do unto you. So now that I'm off that rant.

None of you would recommend this product to anyone of any size? How about the BendiBrush? Unknown my last piece of advice to you is to start doing one deed a week. Then one every other day.

Then every day. Then it will become a habit and you will see how much that enriches your life. Try to be nicer. I understand that you are a miserable person and that you hate yourself but you should really check yourself before act out towards others.

You sound like a very ugly person inside and should try to resolve the issues you have within yourself or you will never find happiness. If you don't love yourself why should anyone love you?

Anonymous
#54744

xD Thanks for telling me guys! I almost bought this! xDDD

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Review
#113366 Review #113366 is a subjective opinion of poster.
Loss
$135

Directv in San Antonio, Texas - Increased my contract for repairing their defective equipment

we activated service with DirectTV for 2 years. after 6 months, the HD receiver wouldn't work correctly. After 3 replacement receivers, it has been working okay. recently, we began getting more and more service interruptions even on sunny wind-free days. we called to terminate our service and found that because we replaced DEFECTIVE equipment, it extended our contract by 10 months. also, i PURCHASED the original receiver, and the one they replaced it with is LEASED. they won't refund the purchase price nor return the receiver I PURCHASED. Spoke to NICK badgeU7758, very condenscending attitude. Screw THEM!!!
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Review
#113320 Review #113320 is a subjective opinion of poster.
Loss
$100

Directv in Houston, Texas - Disconnected my service after promising not to.

A Directv Customer Service Representative call me at home. I had made an agreement with the Represenative that my satellite service would not be interupted because I am on Social Security and I only get paid one time a month. 4-5 days later Directv disconnected my satellite service. When I called to complain I got the big run around. I was told by the Representative that have to pay the bill in full before my satellite service will be reinstated. I was told that my account had note notes of the call and agreement from 4-5 days ago.
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2 comments
Anonymous
#4565

Chances are, you were not speaking with Directv but rather ALLIED INTERSTATE, a rogue collection agency. ALLIED INTERSTATE has a new scam going where they are calling alleged debtors on accounts, not necessarily Directv accounts, and claiming to be from Directv in order to get contact information from the debtor. This would explain why Directv has no record of your call.

Failing to identify yourself as a debt collector is illegal and deceptive. However, so few people complain or hold ALLIED INTERSTATE accountable that it is worthwhile to the collection agency to engage in the illegal and unethical conduct.

PLEASE contact an attorney from the National Association of Consumer Advocates and hold them accountable for their actions! We need to make these bottom feeder collection agencies pay for breaking the law.

Anonymous
#4470

:cry pay your bill on time

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Review
#113160 Review #113160 is a subjective opinion of poster.

Directv in Colorado Springs, Colorado - Installer walked

My installer mounted my dish twice. When I took pictures of holes he took his ladder and went home leaving mount on house, dish in yard, holes in walls and no cable run. I could never get in contact with anyone. I kept leaving messages but no one called back. Two days into the install and no contact. I have been on hold for hours. I have been assured that someone will call me, no one does. The local installer manager was supposed to call me but he did not. I waited around all day waiting for something to happen.
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2 comments
tmaster
#5046

Yea I dont blame him if your going to be a complaining customer then he wont likely get paid so its best for him if he just aborts. Holes in the wall are the customers problem to fix on a abort.

On the other problem ofoof mounts they should always be rejected wall mounts are fine.

You said your pitcture was bad? If the dish was really in the wrong place you would not get any picture.

Anonymous
#3360

My DIRECTV installer refused to get out his ladder and install my satellite on the roof as I had requested. Instead, he placed it down low on the side of the house.

I could barely get a picture on my TV but was informed that I would have to pay for a service call if another installer were to come out to fix the problem. The installer placed the satellite too low - why should I have to pay?

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Review
#113116 Review #113116 is a subjective opinion of poster.
Loss
$101

Directv in Los Angeles, California - Monthly Service Charge Goes Up! Up! Up!

I've had DirecTV for 6 years and it seems I'm on the phone with their complaint department every 3 months because they do not give me what they promise they will, over the phone. 'Over the phone'? This was my first mistake; making a verbal contract with DirecTV. However, I continued/continue to pay what I agreed to, while they kept rasing my bill and adding late fees. I will not cancel, but I will let them pull the plug on me, then, when they refer my account to a collection agency and taint my perfect credit, then will I sue. I have saved all the e-mail correspondence with DirecTV and we will see who wins this battle, in court. I realize I'm light-years from this ever happening, but I'm ready!
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1 comment
Anonymous
#12548

interesting, if we all took that approach then shouldn't we sue the gas companys for doing the same thing?

Review
#113060 Review #113060 is a subjective opinion of poster.

Directv in Reston, Virginia - Misleading Advertising

I connected to Direct TV in January 2007 to see World cup cricket. Was told I had to agree to a one year contract. The promotion package that I responded to was for $40/month. The service during this time was average..not better than my previous provider.But I didn't mind because I had a year. I noted my bill went up this month by $9. I called Direct TV and was told my "credits" and "adjustments" are up, and guess what.....?, my contract is not one year, but two, and if I choose to leave termination fees apply. Is this how business is done in this Country..?
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Review
#112851 Review #112851 is a subjective opinion of poster.

Directv in Waynesburg, Pennsylvania - Dirct TV not doing their job properly

Direct tv is the worst company I had them shut mine off in september of 2001. I was sent a final bill of $85 which was paid in full. Later down the road I was sent a bill for October and November of the same year. I refused to pay it they said they took care of it. It was put to a credit company and put on my aunts because we have the same name different addresses. Still not taken care of I will never recommend this company to anyone at all. What a rip off. They should be sued.
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6 comments
Anonymous
#144874

Direct TV promised channels it didn't deliver. I called to cancel the service and they agreed to add the promised channels free.

When I received my bill they had charged for the channel and informed me that I could not cancel since the 3 days grace period was up.

I initally called before the grace period and was up lied to so that I would not cancel. This is deceptive and should be agains the law.

Anonymous
#139332

After 10 years of service we disconnected with Direct tv. We could get the same service with newer equipment, tivo, etc. for 1/3 the price. They were not willing to give us a better rate. $9o plus a month, which is over a thousand a year, is horrendous for tv-especially when we work fulltime. We found we could pay so much less, so we called to let them know we wanted our line disconnected tonight after 5:00. They disconnected us last night. They said it was human error-and couldn't easily be reconnected. Right! It was -------- you! We'll disconnect you early.

This is another industry that has gotten so out of hand, just like telephones/cellphones. Once it's done, there is some upkeep but the service is not always reliable and the consumer pays way too much of their income.

People wonder why so many can't make it today. It's because we get nickel and dimed, or today multi-dollared every where we turn. Phones, tv, internet, BANKS, CREDIT CARDS, gas, utilities, groceries, etc. So many of our products we purchase are junk. Our grandparents bought appliances that lasted many years, some of those are still working, today we're lucky to get two to five years out of anything.

Yes the recession was due in a large part to the banking and stock industry, but overall, it's because we are getting screwed at every angle possible. ANd Direct tv is there to give it to you just like so many other companies.

Anonymous
#127434

We were thinking of getting Direct TV but they just rolled my sister in law for extra monthly fees. They increased my sister-in-law's service from $50/mo to $75/mo because she was the contact for an elderly friend, to help the elderly person out with her bills.

(The service was in the name of the elderly friend at the elderly friend's home.) And when the elderly friend was late on a couple of payments Direct TV increased my sister-in-law's own monthly service fee.

So FORGET Direct TV. I will let at least 10 people know.

Anonymous
#115874

I too was taken to the cleaners with Direct Tv, all the things they told me I never got, including 3 free premium channels, nope, 1, my local channels, wrong, they now tell me they arent available in my area.

My package was supposed to be 29.99 plus 10.00 for the receivers, wrong, I now have a 70.61 bill, oh and the rebate of 24.00 per month it takes 6-8 weeks, and I was supposed to get on the computer and do this prior to service installation, which they did not mention. I now am stuck with this service for 2 years, or face $480.00 cancellation fees, I can not believe how big of scammers they are....Tell you what, I would never recommend them to anyone, not ever.

Anonymous
#107299

I live in Cullman, AL. We were on local cable Windjammer.

Last Fall my husband, Walter, who is critically ill with severe Diabetis and COPD, 72 years old and had Dementia. He ordered Direct TV wile I was away. When the 3rd party installer came, he was high on something and keep leaving and coming back. He had cable wires everywhere and left them that way.

On the outside he left them on top of the ground. He had my husband sign the contract and he's not mentally capable of even understanding it. The service was horrible, cable wires strung everywhere, connected wrong. We immediately began to complain and didn't want the service.

They refused to listen and just put us off then said it was too late to cancel with out a fine. After a couple of very unhappy months and me informing them that my husband had not been capable to sign a contract, I didn't even know about it. We had it cut off and went back to Windjammer Cable Service. They are sending us a 400.00 early disconnect charge, even calling us at 11:00 O'clock at night.

That is Harrassment of elderly people. I consider it a bogus charge and don't intend to pay. At his age and health condition who cares if it goes to a collection agency.

They should be paying us. Any help out there??

Anonymous
#86771

you got into a *** match with versus but you charge for it in package thats bull :?

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Review
#112704 Review #112704 is a subjective opinion of poster.

Directv in Chicago, Illinois - Never showed up for HD dish upgrade

I wanted to up-grade my dish with a hd dish. called made an appointment, eight hours later nobody shoed up. valled direct tv, on waiting for a half hour. wound up, nobody put the work order in. called again, same stuff on the phone on hold for a half hour. was promised an instalation the next day. if not, told them when they do come past the instalation time, just take down the satalite that is on the house. direct tv. what a joke. should of went with dish network. i should of stayed with comcast, at least they handle their product better
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1 comment
Anonymous
#5235

Maybe you should stick with an off air antenna, that way you don't have to deal with comcast, dish, directv then you will have nothing to *** about except your very own antenna.

Review
#112664 Review #112664 is a subjective opinion of poster.

Directv in Cabazon, California - Direct TV - Worst Costumer Service Ever

Direct TV left me a message that my HD service would be discontinued unless it was upgraded. I spent a whole day waiting for them to arrive. They finally called at 4 pm. That were at a house we lived in 3 years prior. Not sure why, they moved the service to the new house for us. Next, we spend 2 nights, a total of 3 hours on the phone to have them fix the problem on the phone. They ended up taking away all our stations. Than they came out on a Sunday to try to fix. The service man can give us a new receiver, put could not upgrade the dish, since that was a problem, it just wasted our time. Than they scheduled a Friday to install the new dish and 2 new receivers in the house. But it has to be 2 different service calls. The 1st showed up to install the new dish, but the 2nd never showed or returned my calls. Now they are scheduled once again to show up Thursday between 4 pm - 8 pm to install the new receivers. They show up at 1 pm!!! and they can't install the receivers. There work order is wrong!! This all takes place over 5 weeks. Don't ever go with Direct TV unless you want to grow old before your time.
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Review
#112149 Review #112149 is a subjective opinion of poster.
Loss
$1000