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Directv in Houston, Texas - Disconnected my service after promising not to.
A Directv Customer Service Representative call me at home. I had made an agreement with the Represenative that my satellite service would not be interupted because I am on Social Security and I only get paid one time a month. 4-5 days later Directv disconnected my satellite service. When I called to complain I got the big run around. I was told by the Representative that have to pay the bill in full before my satellite service will be reinstated. I was told that my account had note notes of the call and agreement from 4-5 days ago.
Directv in Colorado Springs, Colorado - Installer walked
My installer mounted my dish twice. When I took pictures of holes he took his ladder and went home leaving mount on house, dish in yard, holes in walls and no cable run. I could never get in contact with anyone. I kept leaving messages but no one called back. Two days into the install and no contact. I have been on hold for hours. I have been assured that someone will call me, no one does. The local installer manager was supposed to call me but he did not. I waited around all day waiting for something to happen.
Directv in Los Angeles, California - Monthly Service Charge Goes Up! Up! Up!
I've had DirecTV for 6 years and it seems I'm on the phone with their complaint department every 3 months because they do not give me what they promise they will, over the phone. 'Over the phone'? This was my first mistake; making a verbal contract with DirecTV. However, I continued/continue to pay what I agreed to, while they kept rasing my bill and adding late fees. I will not cancel, but I will let them pull the plug on me, then, when they refer my account to a collection agency and taint my perfect credit, then will I sue. I have saved all the e-mail correspondence with DirecTV and we will see who wins this battle, in court. I realize I'm light-years from this ever happening, but I'm ready!
Directv in Reston, Virginia - Misleading Advertising
I connected to Direct TV in January 2007 to see World cup cricket. Was told I had to agree to a one year contract. The promotion package that I responded to was for $40/month. The service during this time was average..not better than my previous provider.But I didn't mind because I had a year. I noted my bill went up this month by $9. I called Direct TV and was told my "credits" and "adjustments" are up, and guess what.....?, my contract is not one year, but two, and if I choose to leave termination fees apply. Is this how business is done in this Country..?
Directv in Waynesburg, Pennsylvania - Dirct TV not doing their job properly
Direct tv is the worst company I had them shut mine off in september of 2001. I was sent a final bill of $85 which was paid in full. Later down the road I was sent a bill for October and November of the same year. I refused to pay it they said they took care of it. It was put to a credit company and put on my aunts because we have the same name different addresses. Still not taken care of I will never recommend this company to anyone at all. What a rip off. They should be sued.
Directv in Chicago, Illinois - Never showed up for HD dish upgrade
I wanted to up-grade my dish with a hd dish. called made an appointment, eight hours later nobody shoed up. valled direct tv, on waiting for a half hour. wound up, nobody put the work order in. called again, same stuff on the phone on hold for a half hour. was promised an instalation the next day. if not, told them when they do come past the instalation time, just take down the satalite that is on the house. direct tv. what a joke. should of went with dish network. i should of stayed with comcast, at least they handle their product better
Directv in Cabazon, California - Direct TV - Worst Costumer Service Ever
Direct TV left me a message that my HD service would be discontinued unless it was upgraded. I spent a whole day waiting for them to arrive. They finally called at 4 pm. That were at a house we lived in 3 years prior. Not sure why, they moved the service to the new house for us. Next, we spend 2 nights, a total of 3 hours on the phone to have them fix the problem on the phone. They ended up taking away all our stations. Than they came out on a Sunday to try to fix. The service man can give us a new receiver, put could not upgrade the dish, since that was a problem, it just wasted our time. Than they scheduled a Friday to install the new dish and 2 new receivers in the house. But it has to be 2 different service calls. The 1st showed up to install the new dish, but the 2nd never showed or returned my calls. Now they are scheduled once again to show up Thursday between 4 pm - 8 pm to install the new receivers. They show up at 1 pm!!! and they can't install the receivers. There work order is wrong!! This all takes place over 5 weeks. Don't ever go with Direct TV unless you want to grow old before your time.
I honestly don't think any of us would ever sign up for DirecTV if we actually read the Customer Agreement and thought about it. I just called them to see why I suddenly was no longer getting 5 HD channels I've been watching since I signed up. I was told they...
I have been with DirectTV from the first days of PrimeStar and have just cancelled my service. Two years ago I bought a DirectTv HD-DVR receiver from Best Buy for $500. I also bought a 50" Plasma system for over $5K. For the last two years of buying this system...
Directv in Stillwater, Minnesota - DIRECT TV is a worst company..
DIRECT TV is the worst company I have ever had to deal with my entire life. Customer service is terrible. They keep on passing you around to different people and they are so rude. when you talked to customer service it feels like they just doing you a favor.. And if you order the package deal that you want they will give you the different one and charge you so much money and get stuck on it. its a trap! they have hidden charges so dont ever give them your account info. they can take your money out of your account without your consent. i am a victim. They have a poor service and *** receiver. everytime you have problem with their receiver/signal which you will always have, if you complain they gonna charge you for service call everytime you complain. Never deal with direct tv if you dont want to have a worst stress of yourlife... I will NEVER recommend Direct tv ever...
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