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Directv in Manchester, New Hampshire - Direct TV Strikes again! DROP THEM your next!!

I recently dropped Direct Tv because we had moved so I cancelled my service which I was going to do anyway because the service was absolutely terrible!!! THe next month I was going over my bank statement and noticed they hit my account for 474.25 without me knowing anything about it. I called in and asked the rep why? SHe stated there were 14 pay per view movies ordered via the boxes. First off this is impossible because there never was phone lines hooked to the boxes!! I also told her that when I called in to cancel service the rep told me the 150 early termination charge would be waived for the poor experience. All the rep said was too bad you are charged this and I cannot tell you who authorised the withdrawl . Little strange she couldn't tell me who authorised a withdrawl on MY account! They are terrible and will rip you off. If you are thinking about using them DON'T and if you have already made the mistake of using them DROP them like a bad habit!!!
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2 comments
Anonymous
#323807

ONLY if they can provide date/time and additional identifying information about the claimed charges you owe.

No one can just say "You owe me $XX" and take the money from you without proof that you actually do owe them money.

This post-canellation billing after receiving the cards when a person hasn't connected a phone line is a recurring theme in these complaints. Know your rights!

Anonymous
#5053

Your wrong its not impossible. The phone line is used to report the movies you buy.

Did they pick up your EQ? If so they checked it and you had ordered movies that had not yet been reported.

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Review
#114369 Review #114369 is a subjective opinion of poster.
Service
Directv Tv Service
Loss
$474

Why can't Directv do things properly?

Directv is nothing but liars. We are sick and tired of getting people who have no clue how to hook things up in our house. We are having to constantly call to get things fixed. When we call all they do is yes you to death and nothing ever gets done to fix the problem. They always have an excuse as to why they never show up to get things fixed, and that is only after we call them to find out why they never showed up. We get hung up on and lied too. Now if we want to cancel we have to pay a $300 disconnect fee. Why should I pay for their incompetences? Stay away they are real good liars!!! They act all nicy nicy but all thel do is what they want. They sit back and collect the money meanwhile we the customer get screwed!
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Review
#114353 Review #114353 is a subjective opinion of poster.
DirecTV debited $212.93 dollars from my Charge Card for DTV* DIRECTV HARDWARE. They told me they needed a credit card to open the account. The serviceman came to my home and said there were too many trees in my yard and I did not have a place for the sattelite. (hence...
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4 comments
Anonymous
#913070

I got debited for 34.58 dollars for the same thing, DTV* DIRECT TV HARDWARE, I ordered DirectTV through CenturyLink, called both CenturyLink and DirectTV but they all said it was not showed up in their systems, and non of them took responsibility for this. I am calling my credit card company right now to see if they can do anything.

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Review
#114313 Review #114313 is a subjective opinion of poster.
Product
Directv Account
When we called Direct TV initially, we were quoted a price of $69.95, and were told that for the first year we would automatically get $20.00 off - making our monthly payment $49.95. Then, we would pay $69.95 for the second year. I asked for the quote in writting, like...
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48 comments
Anonymous
#1129142

Hi my name is juan & im currently on the phone with direct tv and they're currently trying to make me pay for the early termination fee 430$ ive only had it for 17 days , they never mention a 2 year contract to me and they just hanged up on me

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Review
#114280 Review #114280 is a subjective opinion of poster.

Directv in Apopka, Florida - DIRECT TV HELPED SCREW MY CREDIT

In the fall of 2007; I discontinued my Direct Tv service because they wanted to charge me $75.00 just to run a new line ablut ten feet ... Anyway; they sent me a bill and it included early termination fees/charges and all total came to $272.19. I am a disabled veteran of the Viet Nam war and on a fixed income .. so I called and ask IF I could pay the account at $25.00 per month ? "Yes" I could was my reply ... So; I ask that as long as I paid on the account, if it would refrain from going to the Credit Bureaus and lowering my credit score .. "NO Problem as long as you pay Monthly , as agreed .. $25.00" Fine, or so I thought ... I paid them $25.00 on October 3rd,2007 .. Paid them $25.00 on November 3rd 2007 .. Paid $100 on december 3rd 2007 ... and $25.00 on January and february 3rd , respectively ..leaving a blance of only $97.19 . Today; I applied for a home loan and was told that Direct TV had reported my account as delinquent !! I am outraged !! I will now have to pay 1% MORE on my home loan because of Direct Tv and their LIES ..... IF I ever get satellite again; I'll try DISH Network .
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Review
#113980 Review #113980 is a subjective opinion of poster.
Loss
$272
I asked 2 Direct TV reps before purchasing about their replacement policy, I was re-assured EVERYTHING would be BRAND NEW. I signed up, one receiver worked, one didn't. They sent a replacement...3 Years old and obvious signs of useage. When I called a rep I was...
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1 comment
tmaster
#5044

Yep back when before they branded all eq DIRECTV and you were getting RCA and samsung you did get new eq from RCA or Samsung. Now thats its all a lease you have to put up with this.

Review
#113916 Review #113916 is a subjective opinion of poster.
Service
Directv Replacement

Directv in Dudley, North Carolina - Order Cancellation with No Notification resulting in loss of days pay

Below is the complaint I submitted to Direct TV Attn: Someone who cares! I can only explain my issue by summarizing the turn of events. Tuesday, February 12th: I called Direct TV to order Direct TV at my new home located on : (address), Morrisville, NC 27560. I had already had ATT phone and online service and wanted to add Direct TV for the 3 package deals. The order went very smooth. I had some past credit issues which put me in the category of being requested to leave a sizable deposit of $300 plus the added install or equipment fees which at the end totaled $400. I paid that with no problem and Direct TV was very eager to accept it. I scheduled my install appointment. I was hoping for that Saturday install (February 9th) but I was told my earliest available appointment would have to be Friday, February 22nd. I was not happy about the almost 2 week wait but due to my previous great experience with having Direct TV in 2005 or 2006, it was worth the wait. I tried to get the appointment moved up but was denied very coldly with the option to cancel my order if I was not satisfied. (This should have been my first red flag of the customer service I was to endure in the future). There was no need for the threat and is not a great customer satisfaction tactic. A simple "No I am so sorry but this is the best we can do due to the technicians already packed schedule" would have definitely went down a little smoother. But I was locked in for the 22nd and couldn't wait for the date. I decided to take the Friday off so that I could be there for the installation appointment. (Normal and very common action taken by customers awaiting utility services). Thursday, February 21st: Trying to be proactive as to not allow room for any reason my installation would not go through, I called Direct TV Thursday night to make sure the technician would bring the special HDTV wires needed to install my service. I spoke with a representative (I do not have her name but I am sure my account was noted) and she pulled up my account by my name and phone #. I expressed to her that I wanted to make sure the technician "coming out tomorrow" supplied the wires or I would run out and get them. She informed me that the tech would have all the necessary wiring to complete the job. I felt assured and wished her a goodnight. Friday, February 22nd @ around 10:30am: I phoned Direct TV just to make sure we were still on schedule and I hadn't missed the doorbell or something because that can happen. When the representative pulled up my account I was informed that my installation appointment had been canceled. I was flabbergasted. I inquired as to why and was told that it was canceled because I had an unsettled balance at my previous address back in NJ from 2005 or 2006. Well my first question was, I spoke to the representative last night and she said nothing about my appointment being canceled, what did she miss??? My next question was, well why didn't anyone call me? She informed me that she didn't know but it was Direct TV's policy to cancel and order if there was a balance pending. I can understand that, but again, Why was I not informed of the cancellation. Needless to say I was livid and still am. I took off of work for this install. There are a lot of Direct TV customers that *** for their Direct TV install. It is a common trade off for work being done. But today I am out of work for nothing. Today I lost money because I am a contractor and get paid for hours worked and I stayed home for nothing. Why? Because Direct TV did not contact me to let me know that my appointment was canceled. The representative could tell that I was fuming and what she informed me was, "Well if you pay the balance owed I can still get a technician out to you today." (1st lie on behalf of Direct TV) I paid the $100 balance owed and she put me on hold to process the payment. She then gets back on the phone to tell me that she couldn't get my order processed for installation today and that the best she could do was for tomorrow, Saturday, February 23rd. Well lets take my current situation into account, Direct TV now has over $500 dollars of my money and I have been out of cable waiting for Direct TV almost 2 weeks. And still in the back of my mind I am remembering the fantastic service I had with Direct TV back in NJ so of course I take the appointment but I have to speak with someone about what I just experienced, in hopes that Direct TV would make good on their oops because I am still out of work, No Pay, for this day and now I have to be home all day Saturday waiting for service and because my husband has to work and I have to be at the house all day, my daughter has to miss a Birthday party that she has been looking forward to for the last three weeks. All of this because I couldn't get a courtesy call or letter from Direct TV instructing me or advising me to call in and settle the matter or else cancellation will ensue. Friday, February 22nd @ around noon: After simmering down I decided to call into Direct TV so I could get some sort of resolve for this oops. Here is when things go from irritable to darn right disgusting as far as Direct TV's business practices are concerned and your approach toward customer relations and overall customer satisfaction. I have to start by letting you know that I am a seven year veteran of AT&T/Avaya/Lucent customer service department and know all to well about satisfying customers and the approaches we as corporations should take when we ( the corporations) make mistakes. We all make mistakes but when a mistake is made, and apology is warranted, and admittance of error is acknowledged and some form of compensation is initiated or offered. Well Direct TVs approach begins and ends at "Sorry". I first spoke with Tiffany and very calmly and politely recanted the events that I had experienced and I informed her that I wanted to speak with someone who could help me with my situation. She politely responded "OK well I am sorry for that, please hold and I will find someone for you". Well I got Tiffany back on the phone and she responded "I am sorry but there is no one that can help you with that". Of course that was not good enough for me. Lets remember, I took off a day of work, no pay, to find out the day of my installation that I had been canceled. I asked to speak with her manager and she replied, "That will not be necessary because they will tell you the same thing." I replied, "OK, well let me her it from him or her." She put me on hold for about three minutes and I get another cold emotionless representative on the phone by the name of Ken. I ask him "Do I need to recap or did Tiffany fill you in?" He says, "Yeah she explained it and I can't do anything for you, there is no compensation available for you". Now I know that Direct TV can do better than that. He went on to state Direct TVs policy on order cancellation. I asked him why was I not informed? At first he said, he didn't know. Very non-chalant attitude. I repeated to him that I understood the cancellation, my problem is Why wasn't I given a call? He said "Well I don't know if you were or not." So I asked him to check and he snapped, "I am doing that now". I waited and he said, "We have on record that you were contacted but there was no answer." Again, I took off of work for this appointment. Most people do. WHY WAS I NOT CONTACTED? WHY DIDN'T SOMEONE LEAVE A MESSAGE? My appointment was scheduled almost 2 weeks out, I could have received a letter in the mail as to such. Nothing. Have some consideration. I expressed all of this to Ken, and he went on to patronize me about having a balance. I repeated that the balance wasn't my problem, obviously, I paid it with no problem. He then started in about it was my choice to take the day off. I am an adult, not a peon. I know it was my choice, where is the courtesy is all I am asking. Where is the "Best Business Practice"? Where is the consideration for others? Is it Direct TV's policy to not consider those that owe a balance, there business is not appreciated or worth consideration? I wanted to speak with someone higher. He said there was no one. I asked did he have a manager. He said there was tons of managers but that they would tell me the same thing. So I asked to speak with one and he said specifically, "No I am not going to do that." I said , you have a customer on the phone that is disgruntled and unsatisfied and you deny me to speak with someone who has more authority that you? He said, "Yes, that is what I am saying." So just to be clear I asked him, "So what you are saying here is that you scheduled an appointment with me so I took the day off and you later cancel my appointment without contacting me so I miss a days pay for nothing and that is good business practice, specifically Direct TV's business practice?" He would not answer my question. He just continued to repeat that I had a balance and that is why it was canceled and it was their right and their policy and he was not going to continue the conversation with me. So again I asked to speak with his manager and he denied me again. So I asked him who I contact or write in my complete. He said specifically, "I am the person". I said so there is no hotline or address that addresses complaints, who polices you? He said, "No". So I said to him, "OK I just want to be clear on your position, which is Direct TVs final position on this since complaints don't go pass you......" Then he cut me off and snapped, "Mam I am going to get a manager on the phone to tell you the same thing" and put me on hold. Next up is the ever so cold and condescending Jeremiah. The same conversation ensues. No admittance of wrong doing. He even goes so far as to say, "It's not my problem that you took a day off. You could waited until you had a day off or you could have taken a vacation day. First of all, you don't know my employment situation. Even if I had used a vacation day. It was a day less vacation that I would have used for nothing. Ya know, you Ms. Betiw, Ms. Filipiak, may think all of this is petty but its the principle and the denial of wrong doing and the reverting of responsibility that eats me up more than missing the money. Instead of Tiffany, Ken or Jeremiah saying to me, "Mam, I hear what you are saying and we were wrong. This is not the way Direct TV does business, this was an uncommon occurrence, but unfortunately we do not have the power here to make anything happen but I sympathize with what you experienced. Let me get you this number or this address so that you can write in a formal complaint, chronicle what happened to you, and hopefully then something can be done because this was an unfortunate miss on our part." I would have eaten that and followed thru with the appropriate next steps. But it was the cold, "I can't do anything for you, it was your fault this happened, well you should have chosen another day or waited till you had off, well technically you should have been denied the order to begin with (which was stated by Jeremiah to slam me not realizing that he had just exposed another flaw in your process)" that took this complaint to another level. JUST NASTY! AnD truly uncalled for. Then to be lied to by the woman who took my money for the balance owed and still didn't get my appoint. To be lied to by Ken that there was no one over him or no complaints department. Then to be lied to by Jeremiah stating there was no legal department, misleading me giving me the address to customer service but later admitting that the legal department was in California and refusing to give me that address. Then treating me like I was a child saying he would put me on hold until all he told me sank in. ARE YOU KIDDING ME? After you have over $500 of my money, with me missing a days pay just because you couldn't leave me a message and I still don't have my cable installed. This is unacceptable and I am not going to stop with this complaint or letting as many consumers aware of Direct TVs poor customer support in regard to the department that handles North Carolina. I never had this issue back in New Jersey. What a shame. And all it took was me to put in "Direct TV customer complaints" in the Google.com's search field and was barraged by noted complaints regarding your customer service practices. So I'll add mine to all of the lists and go further until someone stops and addresses this issue. What a small complaint to go so wrong just to deny a mistake and supply resolution. Ken snapped with the question, "Well what do you want from us?" Coupons to the piggly wiggly would have sufficed in exchange for the *** I was given to kiss. Utterly unsatisfied, Mrs. Randle Lastly, did I mention that I asked Jeremiah and Ken for all of the policies they were throwing at me in writing and they said they didn't have to give it to me and that it was not my right to receive it. They said they didn't have to give me anything in writing. What company does not have their policies in writing? And to add insult to injury, you need to actually contact Avaya/Lucent to get their Merlin Legend or Definity phones that block out background sounds so that the customers calling in with complaints can't hear the audience of people laughing at the heated exchange in the background. I'll be sure to let that be known on the public complaint web sites as well.
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Review
#113690 Review #113690 is a subjective opinion of poster.
Loss
$500

Directv in Cape Coral, Florida - Did not follow through with agreement and then debited 445 dol when I disconnected

I decided to switch from Dish Network because a phone salesman at Direct TV promised me HD/DVR service for a good price and free hookup. The installer hooked up HD to one set and DVR to another set. I told the installer that I wanted HD and DVR on the one unit and regular on the other. He said," Oh, it's probably miscommunication." He didn't have the correct receiver with him and told me to just call and he was sure that "they would make it right." I called 4 different times. I was told that HD and DVR, in the same unit, was very expensive and not available. Plus I discovered that I had no local channels available plus I had to pay additional money for a lease,that they never mentioned, for the receivers they installed which nearly doubled the bill that they told me I'd have, and I did not get all the HD channels that they claimed in their advertising. They claimed over 70 HD channels but that's only if you get the most expensive plan with all the pay channels. Plus they even took away 5 HD channels that they originally included. I ordered like the best plan without all the pay channels plus the HD package and I wound up with only about 30 HD channels.I had to call and pay additional money for the 5 channels they took away after I complained that I really enjoyed them and they had included them in the original agreement. We were told that our bill would be about 57. dols and they sent a bill for over 100. dols. After calling and talking to five different people and being hung up on by the first three I finally got one guy to tell me that they would not make any changes. They were all very apologetic but all refused to make any adjustments. In other words, what I had was what I was stuck with. I actually watched the Super Bowl this year through snow and bad sound trying to get a station that was the closest Fox station about 75 miles away with an old outdoor antennae. It was the final straw. When I told the guy that I would cancel and get Dish Network back he apologized again but said that there would be a 300 dol early termination fee but that I could dispute it with all the issues that I had. Anyway, they promptly deducted 441. dols from my bank account through my debit card without my permission. I called my bank and they say that they have had the problem before and that they would try to help through Visa but Visa said that there is an agreement in the installation contract that allows them to do it. There's nothing anyone can do. I never cussed them and really never raised my voice to them but I did say that I thought that they were gangsters and that they have stolen from me. I live from week to week. I am partially disabled and have not been working for about 7 months. I don't watch that much tv to begin with. We have foster children living in our home and I got the service for them as much as for my wife and I and now this unauthorized withdrawal from our account has put us in a very difficult place financially. Just to let you know, Dish Network came back in and gave us everything including the things Direct tv would not for much less money with entirely no cost to hook up. I canceled my debit card at the bank and we'll survive this but everyone needs to beware of Direct TV! These people do not care. They'll say anything to get you to sign up and then once they have you, and your debit card info, they'll ***. They'll apologize to you but hang up the phone and take money from your bank account without you even knowing about it until it's too late.
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2 comments
Anonymous
#7715

I am now in the process of discontinuing service and have the same issues. After being a customer for more than 5 years, I called and asked if they would upgrade one of my receivers to a DVR.

They gladly agreed and never said anything about a new contract. I am switching due to the lack of local channels. I was told that I was under contract and that I would be charged early termination fees. I asked to hear the tape where I was told I would be under a new contract with the DVR.

They told me they could not furnish that. I asked them to show me on my account online where it indicates that I am under contract until xxxx date. It doesn't exist. In addition, they added the Protection Plan without my notice.

I have talked to 2 supervisors.

They are totally ***. Buyer beware!

Anonymous
#3870

Not surprised....The most horrible company I have ever deal with and share your feelings...I wanted to upgrade to the new HD programming and was told I needed to buy a new HD receiver..I had an older one, an HD also but was limited to a small amount of HD channels..I asked them if that was all I needed to upgrade and they said I needed a new dish....the dish is free of course but the receiver cost $300...so I bought it, set up an appt for dish install and waited...the installers came, told me that the new dish was twice the size of the old one and that I needed a full 360' line of sight....so they wouldn't install it.....I canceled the service and immediately was locked out of my on line account....I was responsible for additional fees of course, for early termination, balance of current bill...but instead of sending me an e-mail advising that I had a bill due, they just took it, auto withdraw from my account without telling me they were doing it...I know it says they have the right to be paid for any obligations, but at least advise me your taking money from me....I had check bounce against my account because I didn't know about it...Today I go into my bank acct and notice another huge withdraw for DTV....this is now a month since i left them...i called and they said i never returned the receiver which is leased...and that I should have received a return kit in the mail...never did..so they went into my bank acct and took the money again without notice putting me in a position where checks may bounce again.....If your thinking about direct TV....STOP and think twice....they are *** by the way, info given to me by the installers was not accurate and all this occurred because they were too lazy to do the install...its cost me about $900 to be free and clear from them...NEVER AGAIN.........................

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Review
#113600 Review #113600 is a subjective opinion of poster.

Directv in Los Angeles, California - Direct TV made unauthorized charges on my credit card.

When I connected Direct TV to disconnect my service after 9 years I was told I would be charged $250.00. I was told that I had agreed to a two year commitment when I upgraded a box to HD. I paid $99.00 for the box and still had to pay monthly lease charges. New customers receive the equipment for free, thus the two year commitment. I asked for a copy of my signed contract. They couldn't provide one. They charged my card and demanded the HD box back or pay another $450.00 for a $199.00 box at retail. Beware of Direct TV and their business practices.
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2 comments
chercarm
#7258

Brett, how did your situation resolve? I just disputed the cancellation charges on my credit card and am not sure what will happen.

Anonymous
#5110

:grin

They did the same to me. I contacted my bank, had the charges reversed, and turned that card off.

now their trying to get the funds. Never ever give a company your info if your not sure you going to continue to do business with them

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Review
#113552 Review #113552 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Sycamore, Illinois - Direct TV will not credit my account, as I was told they would, after they messed up my move date

Hi, My Direct TV account number is XXXXXXXX name is Lori. I have made four phone calls trying to get help. No help and 4 calls later, nothing. I have had your service for almost 2 years. Never missed a payment. I called and gave my new address, asked to move service to this new location. I told the girl on the phone I was moving on Feb 2nd. She said the move can be made on Jan 28th. Just need someone home. Well, she didn't tell me I had to bring all 4 boxes to the new house, along with a tv to set up and activate my service. She does this for a living, first clue would be the move date I gave her! The installer called me the night b4. Said I needed boxes and a tv. I told him the girl did not tell me this. I can't unplug all boxes and bring over a tv that day. I had to call back and get a new appt. The only available appt would be 2/15! I had NO SERVICE for 13 days. What a way to make money! Make you pay and no service! After all it wasn't their fault. I called again to confirm the 15th, make sure they would be bringing another dish, and that I want a credit for the time I did not have service he (did not write down name) said "just call after service is turned on and I will get a credit. I called today, spoke to Ryan, he said there is no proof of the 28th ever being set up, nor that it was their error. So he could not credit my account. Sorry I did not realize about the box issue, but then I don't work for Direct TV. I asked Ryan for a manager, he said there are NO managers available. I repeated that I wanted a manager, again "I'm sorry we don't have any". What kind of company is this? I would like a credit for the time I was without service. And no managers? Who runs the office???? Oh, I'm making this all up because "it was not put in my notes on my account"? I also emailed ellen.filipiak and Chase Carey at directv.com today. They are both "executives". I'm not happy. Lori
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Review
#113533 Review #113533 is a subjective opinion of poster.
Service
Directv Tv Service