DIRECTV
Reviews and Complaints
Your font size is absurdly small.
Hate upgrade
It Used To Be So Great...
The worst
Glen did a great job! Very Satisfied!
Horrible service
- Promptness
- Being charged for their mistake
Preferred solution: Price reduction
Ditec TV change programing and letters are to small.
Why did direct change their program guideh. The lettetsc ate to.
Small and cannot read them the channel list is not readable. Hsve to sit up close to tv to read the small print. When tecooefong shows, that too has change. Black and white small print is like the tvs in 1960.
Plus the plaulist is on top og the recording list which is too small to read. I love Direct TV. Put please put the programing the eay it was. This strain my eues and not enjoyable to read on my large tvs.
Please put it back the way it was.
Inerd to see the programing and be able to read it. Please respond to let me lnow if direct tv will make the change s..
Deceptive information
March 21,2018 I was called by a salesman and was told about a special he wanted to offer me. A $300.00 gift card and a 2 year contract for cable tv. I told him I would only take the service if I could get Destination America in the lineup. He told me I would have to get MOVIES EXTRA PACK for an extra fee of $4.99. So I agreed to it. He also told me I would get a $300.00 gift card. It was a special Directv was running for that day. So I agreed to it. I was not able to watch Destination America that evening so call customer service and was able to fix it. Everything was going fine until my daughter tried to claim $300.00 reward card and would only pay $200.00. Before I was able to call about the problem I received a bill for $158.27 which was $102.57 over the agreed price of $57.00. I called yesterday about both problems and Amy could not help me. I asked to speak with someone else. Mike got on the line and was very rude, told me with the Select package I would not have DA in the lineup. I explained about the MOVIE EXTRA PACK. Mike informed me that DA was not included. Mike would not hear me out and never let me speak, very rude person. When I looked at my order confirmation I saw were it read 1 instant rebate &300.00. With that said I agreed to a two year agreement with the offer that was made on March 21, 2018. I don’t know what’s going on with customer service but I know what was offered to me or I would have never agreed to the service. Thanks
Linda POOLE acct#4656****
200 Crawford St., Lafayette, LA 70506
Ph# 337-658-****
I hope to hear from someone soon.
- Being deceived
- Deceptive sales practices
Preferred solution: Let the company propose a solution
Poor Service and failure to send Rewards Card for signing up for service
- Service - reliability - attitude of customer service
Preferred solution: Admit problem and inform customer service reps of the issue instead of having the customer running all around knowing that the problem has not been resov
NEED TO DUMP
Preferred solution: GET RID OF THIRD PARTY
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They lied
New Guide/Update.....WHAT THE HELL????
SERIOUSLY??? I go away for a few days and come back to a firmware "upgrade".
What kind of company forces an upgrade on you that makes the guide look like something from back in the 80s??? The font is ridiculously small, and all of the menus (guide, recordings, etc.) are useless because of the small fonts and incredibly long lag times....the DVR list of shows is terrible now...doesn't show what day the show was recorded on, and no more folders for multiples of a series????.....what the *** DIRECTV????
CHANGE IT BACK OR MAKE IT BETTER!!!! AAAH AAH AAHH AAAHH AAHH AAAHH AAHHH THANKS FOR MAKING ME HATE DIRECTV
- Were good before att bought them
- Poor service rude agents
- Poor loyalty programs
Preferred solution: Let the company propose a solution
Small Font
- Lack of customer concerns
Searched upcoming showings not complete
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Font is size is unacceptable.Fix it.
Omg. Who in the heck at DirecTV thought it was a good idea to make the font on the guide tiny with lighter colors???