Corona, California
Not resolved
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Had AT&T wireless phone, signed up for Direct TV.

Tech installs AT&T -Direct TV-Jun 2018. (perfect all 3 TVS great picture)


1) Cannot get any channels to download demand content HBO, HIST etc. Tech and support tell me it takes about 24 hrs to kick in .

2) June 2018, Im able to log into AT&T to see billing, goto Direct TV to view content , but a secondary AT&T login box pops-put in my user/pass then says not avail and an error 500 code come up in email address bar with a black screen.(duplicated on 3 pcs, tablet and iphone)

Tech Support:

Called 4 different times- same stupid script they run:

Please Log into AT&T oh does not work lets change to a new password.

lets try logging into Direct TV web site instead

Take screen shots send to this email

Demand download on tv-

Reboot the Direct TV main box twice than in 24 hours all demand ....


I think somewhere on the backend server AT&T does not have the correct credentials or I'm block needs to be reset. Their technical support REFUSES to get a higher level of support to assist.

Cannot cancel without paying a nice fee.

Looking for someone to step up at AT&T to get this corrected

Product or Service Mentioned: Directv Bundle.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

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