Corona, California
Not resolved
1.6
Details
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Style and Design
Value for money
Warranty
Website
0 comments

Had AT&T wireless phone, signed up for Direct TV.

Tech installs AT&T -Direct TV-Jun 2018. (perfect all 3 TVS great picture)

ISSUES:

1) Cannot get any channels to download demand content HBO, HIST etc. Tech and support tell me it takes about 24 hrs to kick in .

2) June 2018, Im able to log into AT&T to see billing, goto Direct TV to view content , but a secondary AT&T login box pops-put in my user/pass then says not avail and an error 500 code come up in email address bar with a black screen.(duplicated on 3 pcs, tablet and iphone)

Tech Support:

Called 4 different times- same stupid script they run:

Please Log into AT&T oh does not work lets change to a new password.

lets try logging into Direct TV web site instead

Take screen shots send to this email

Demand download on tv-

Reboot the Direct TV main box twice than in 24 hours all demand ....

----

I think somewhere on the backend server AT&T does not have the correct credentials or I'm block needs to be reset. Their technical support REFUSES to get a higher level of support to assist.

Cannot cancel without paying a nice fee.

Looking for someone to step up at AT&T to get this corrected

Product or Service Mentioned: Directv Bundle.

Reason of review: Poor customer service.

Monetary Loss: $300.

Preferred solution: Deliver product or service ordered.

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment