Melvin S Jta

Cancel service

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Too expensive for content! Dont like what I see on most programs. Decided to go with streaming in order to view what I choose.
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Pros:
  • Dependable service
Cons:
  • Terrible content for none woke customers

Preferred solution: Price reduction

User's recommendation: No longer do so!

Elizabeth W Owo

Questions about the bill

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I got a email saying my bill for April was 301.24 when that was wrong and they fixed everything for me and explain everything to me they were awesome
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Preferred solution: Apology

User's recommendation: Read everything carefully and always watch your Bill

Alan B Vvw

Order remote control

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Tried to get in touch with direct tv to order new remote control ,I was on phone with them for about 32 minutes!! Gave theM my all my information more than once !!

They could not verify that I had a account!, but some how IM Able to receive monthly Billings from att with DIRECT TV BILL

How can that be!!! ( and they had a very hard time pulling up my information??)

I FINALLY GAVE UP AND CALLED UP ATT,some how att had a bad contact phone number ???

We have had the same phone numbers for years!, It took me 28 mins on the phone with them to get a remote controller order !!

Had to give them my address / mailing address / phone numbers/ at least 3 times for verification!?!?!?

CUSTOMER SERVICE WAS EXHAUSTING !!!

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Loss:
$5000
Pros:
  • It turns on
Cons:
  • U want more and more
  • Just like this trying to giving u info

Preferred solution: Improve your customer service

1 comment
stuart D Hlq

good hopefully thjings get better day by day

Karen B Ppo

Can’t get help!!

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we have been trying for 4 months to get someone out here to fix the error code we keep getting.. 4 months!! we set up appointments and no one shows, we sit and wait and wait snd still no one shows!! right now, they s add us they will be her between 8-12.. its now 2:15 and still no one is here.. we are livid at this point.. we pay as lot of money each month for this service e.. but their service sucks ***
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Preferred solution: credits apologies free channels… anything at this point

User's recommendation: never will i recommend

Sam Y Iiv

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Verified Reviewer

Not happy with service

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Will be canceling due to removal of Newsmax. First, you removed 0AN and now, Newsmax. I will not support a company that turns political and attacks conservative stations. I have been a customer for many years but unfortunately will have to be canceling my subscription. I pay over $200 a month for your service and I cant even get one station that I would enjoy watching.
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Loss:
$200
Cons:
  • Only shows liberal news stations

Preferred solution: Newsmax put back on

User's recommendation: Don’t use Direct tv

1 comment
Guest

I am with this guy, you can cancel mine too if newsbreak is not brought back to my channel line up. Dave72

Danish d Bad

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Verified Buyer
|

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Verified Reviewer
| map-marker Bandar Seri Begawan, Brunei-Muara District

(800) 531-****

DIRECTV - (800) 531-****
DIRECTV - (800) 531-**** - Image 2
Because you can get a change in the middle of a new video for the next day delivery of video for the
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Abid Cvg

I bought tv insurance from direct tv. I need to...

I bought tv insurance from direct tv. I need to have my tv checked. I’m also interested in your WiFi or internet offer. I need more information.
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Anonymous
map-marker Norwich, Connecticut

Upgrade equipment

Jim was awesome. But the first guy I had seemed to want to charge me 300 dollars plus installation cost just to upgrade. Jim, no cost at all. Wonderful guy to talk with.
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Steve S Xuk

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Verified Reviewer

DIRECTV

I've been a long time DIRECTV customer for about 15 years, they used to be great. Lately they have been the worst company ever, DIRECTV has lied, cheated , damaged, and stole from me on several occasions.

A few weeks ago I received my monthly invioce showing I owed a new huge increase. I called and asked for a promo reduction which was denied, then was given a family package for less money that was suppose to have all my favorite channels, they lied, it only has one favorite channel. I called to complain only to be told "too bad", I would have to change tv packages to get my favorite channels back, I only watch nine favorite channels, NO Showtime, HBO, Cinemax, Starz, etc. This week I have a major pixelated tv screen.

I have a 96% signal strength and had DIRECTV do a system check everything looks good from their point of view. I was then told there were going to send out a repair technician to resolve my problem, costing me $100.00. I said never mind I'll just find another tv service.

The last time DIRECTV came to my house to do a repair the technician broke a valuable statue. I don't need the 150+ channels just to watch less then ten channels, I don't need to be lied, cheated, damaged, and stole from as DIRECTV has done to me.

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Loss:
$200
Cons:
  • Everything about direct tv

Preferred solution: Full refund

User's recommendation: RUN don't walk away from this deteriorating company

robert j Tjj

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Verified Reviewer

Dropping of the only 2 conservative news stations

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Direct tv several years ago dropped OAN a truly conservative network. then recently they dropped Newsmax. Who is the 4 highest rated cable news network. Much higher than garbage networks like cnn. they say they won't pay the service fees to Newsmax. But happily pay them to networks with vastly inferior viewership. I was a Direct tv and AT&T customer for years. I switched to a local cable provider for both tv and pone. This obvious move to censor conservative voices will blow up in your face. It's blatant and will bite you on your ***
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Cons:
  • Work to censor conservative voices and lie about it

Preferred solution: Direct tv to stop dropping conservative programming

User's recommendation: drop both direct tv and AT&T. they are left wing communist run organizations

Mazelle Dky
map-marker Roanoke, Virginia

I would like you to know that I am 'glad' you removed NewsMax. The conservative media mostly isn't credible.

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I would like you to know that I am 'glad' you removed NewsMax. The conservative media mostly isn't credible. The liberal media tells the truth. Please continue to avoid stations that are right-leaning and lack credibility. Thank you.
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User's recommendation: Yes. This media company declines to show news that is not credible, therefore right-wing.

2 comments
Guest

Right wing "so-called news" is totally propaganda. The only news I watch is balanced, thus center or left-leaning.

Guest

Wrong You need to take your head & screw it on the right way

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Anonymous
map-marker Phoenix, Arizona

Billing questions

I can't connect with anyone to help me with my account. 25 calls later over a week and all I get are people that can't understand English enough to help with my account.
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User's recommendation: Ask for a call back from someone from the US

Nakai Zmn

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Verified Reviewer
| map-marker Mexia, Texas

Repair man is late

He was supposed to be here between 8:00a and 12:00 p.. I think he got here at about 4:30p! Honestly I wouldn't have minded so much if somebody would have had the decency to call me and let me know that he ran into difficulties and would be late. I really don't have an interest in giving DirecTV stars. I think their prices are too high and they just go higher. I'm a senior on a fixed income. I see it happening in the future that I'll have to give up all of it. It should not be that way.
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Frank S Jrp

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Verified Reviewer

Balance

Let be get this right per phone conversation, DirecTV want me to pay a one time $149 dollar +- fee. In turn a discount of +- 70 dollar. I believe would be a bill for service would be about $200 per month, about $185 with the discount.
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Carmen H Ufg

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Verified Reviewer
| map-marker Corpus Christi, Texas

Directv worst service

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Directv worst service
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Directv worst service - Image 3

I been with DirecTV for 21 years I know they don't care of me I'm just another number to them I call on 9/19/22 to have a tech come out I'm needing a cable wire replaced and had a appointment for 9/26/22 that's was the closes appointment ok I'll be patient I understand will yesterday I got a message saying I had appointment set for 12p-4p then I got a message saying they will be arriving soon then I got a voicemail that they are running late then I got another message stating that NOW! I have an appointment for 10/4/22 I didn't authorize a change of appointment I called and yes my appointment has been changed I asked who did it because I didn't they said they couldn't do anything about they will have a manager contact me couple of hours later no call I called them back they said that they are full booked no one can come out I got upset because I was one of the appointments already set they made it look like I never had an appointment and my appointment is 10/4/22 that I can be on a waiting list and that a manager will call me no one didn't called me and no came out looks like I'll be switching to Dish network maybe they will treat their customers better!

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