DIRECTV
Reviews and Complaints
Direct TV, Deceptive Practices and Deplorable Service
- Customer service and hated is the word
Preferred solution: I want to be contacted by a person with discretion and authority and only want to speak to someone who actually has an email address and/or direct phone number where they can actually be reached.
Billing more than original agreement.
- Customer service is horrible
- Charges
- Did not honor their original service agreement
Preferred solution: Full refund
DirecTV was supposed to fix the receiver box did not.
Directv thiefs
Customer for over 20 years. Enter in ATT.
Property Damaged by Direct TV installer
I am a landlord with a lease that strictly prohibits alterations by the Tenant. When the last tenant move out I discovered an installer from Direct TV mounted their antenna through the roof shingles and since it was near the bottom of the roof, through the ice shield.
This voided my roof warranty and requires several hundred dollars in repairs. Attempts to call Direct TV service result in being disconnected every time I advise the rep the installation was without my permission and my roof was damaged.
Direct TV has no business mounting antenna to roof tops and especially not to tenant occupied properties. DO NOT LET THEM DO THIS TO YOUR PROPERTY!
- Getting disconnected by customer support
Preferred solution: Full refund
Unhappy customer
Loss of channels
I got scammed
Direct t,v.
- Poor sales tactics all lies
- Problems with reception of certain channels
- Price quoted by cs rep versus price system showed
Hate directv
- Remote
- Just about every thing
BAD CUSTOMER SERVICE
Directv - Bundle Review
Directv Service has gotten horrible (from a 20 year plus customer)
- Customer service
Preferred solution: Deliver product or service ordered
Free $100. gift card was never sent .
- Sorry customer service
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This is typical behavior with Direct TV, they agreed on a special package with me to give me movies and agreed on a price, she told me there would be an early termination fee if I removed the movie package. I told her that as long as the price stays at the amount she stated then I have no problem staying with them until my agreement ends in 8 months.
She told me that this price was locked in for 12 months, I said no problem then. I got that price for one month and then they bumped it up by just over $20. Nobody was prepared to honor the price they gave me and told me that if I remove the movie package they would bill me for early termination, at which point I told them to collect their equipment, I am done being lied to and cheated.
I returned the equipment and was then billed $430 for early termination and for none return of their equipment. I got no response from my letter to their corporate HQ, they are a terrible company to deal with, they lie to customers to get them on higher paying packages and then bump the prices up and charge the customer if they terminate the contract, a verbal contract is just as law abiding as a written one when there is a meeting of the minds, we both understood what the offer was and what the price was and it was locked in for 12 months, not one month, do not sign up with Direct TV, you will be sorry if you do.