Lee S Dlj
map-marker Parsons, Tennessee

I have not received my new box I ordered

I ordered a new box because mine was outdated. I could no longer use the outdated box because they cut the programs off. So I ordered a new one two to three weeks ago and have not received it
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Preferred solution: Deliver product or service ordered

abbas M Zkt
map-marker La Junta, Colorado

Trying to contact their service for two days to repair their antenna dish that fell off the roof due to high wind. Am on hold for so long that I finally quit

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The Direct TV antenna dish fell off our roof due to high winds. Call three times and was put on hold for hours while listening to stupid commercials over and over again with a response from service agents and had to give up. Am cancelling Direct TV
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Preferred solution: Let the company propose a solution

User's recommendation: Do not get Direct TV

Anonymous
map-marker Centerburg, Ohio

Playing politics

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We will be cancelling our subscription when you remove OAN news. Suspicious timing when a president ignores our constitutional rights and demands the media remove outlets who publish contrary opinions and facts not flattering to the ultra liberals.
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Preferred solution: Let the company propose a solution

1 comment
Guest

I a lso well cancel if you drop o an news

Anonymous
map-marker Gilbert, Arizona

Reinstate OAN

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Calling for boycott of DirecTV for cancelling OAN news channel. Caving under pressure to left wingers is unamerican!
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User's recommendation: Terrible constant repeat programming, not worth the money they charge!

1 comment
Guest

Potentially thousands will be canceling their direct tv if they follow thru with this assault on free speech and drop OAN this April.....I will be one of those!!!!

Kevin B Phv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

NHL Packages -- False Promotion

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DirecTV marketing and advertising would lead you to believe that they carry EVERY out of market game that is not on a major sports network ... and by this I would say that it should be available to me through no additional money.

I fully expect them to not have games that are on NHL channel or ESPN or my local TV station.

What I do not expect is that they DO NOT carry games that are exclusive to ESPN+/Hulu and these are also PAID services.

This is really false advertising.

And what is worse is that they will not even tell you what games they WILL NOT carry and constantly point you to the game schedule that they DO carry. You have no way of knowing what game is ESPN+/Hulu exclusive and they do not carry it unless you lay down the schedule provided by them and look at every day to determine what is or isn't on DirecTV.

DirecTV should redo all their marketing and advertising to say that if you purchase the NHL package, you are guaranteed nothing really but may (or may not) have the ability to watch out-of-market games.

At this time I had to PAY additional money for ESPN+ subscription just to watch select games.

Using tonight as an example:

I pay for the NHL package from DirecTV.

I had no issues watching three of the four games playing tonight.

The forth game I was most interested in.

It was not on any local station, not on NHL and not within the NHL package stations.

It was like there was no game ... yet I could see the live scoring on NHL web site.

I had to use my TV and purchase ESPN+ streaming service to watch the game ... a game that DirecTV led me to believe I could watch paying them their fee.

And now I have $5/month on top of their fee to watch all games (I think). Until I guess someone else who charges $ gets exclusive access to some games and then I pay them too?

They should at the very least include ESPN+ free with your subscription or refund that money to me for all months of NHL.

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Loss:
$81

Preferred solution: Let the company propose a solution

User's recommendation: At the very least as a consumer, understand that you are signing up for something that they cannot guarantee and you have no idea what games you can watch or not.

Mark C Zha

Direct TV planning to cancel OAN

Minding my own business tonight and find out that Direct TV is planning to drop OAN on April 1st. Called into customer service and they could not give me an email address to send in my feedback. I wanted to urge them not to drop OAN and force me to find a new TV service provider. So I left a message with customer service and they gave me a snail mail address which I could correspond with. I did not get the feeling that they were real interested in my feedback...
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Pros:
  • Good reliable service
Cons:
  • Do not seem interested in my opinion about their service

Preferred solution: Let the company propose a solution

User's recommendation: Understand up front that Direct tv seems to be less than interested in hearing from us

Anonymous
map-marker Woodcliff Lake, New Jersey

Direct tv

They say they will come 12-4. Never showed up!!!! They are the absolute worst! When you call they put you on hold for hours!
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User's recommendation: DO NOT USE THEM!!!

Anonymous
map-marker Louisville, Kentucky

Trying to put DIRECTV NOW on a fire stick

You all need to come up with a way to put DIRECTV on the fire stick I understand you cant do itI have a key them up on the lake and they have very little to no Internet I have DIRECTV satellite up there and Im tired of paying two cable bills
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User's recommendation: Better customer relations

Anonymous
map-marker Hattiesburg, Mississippi

Dropping oan , will consider switching

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dropping oan there are different packages i can get and save lots of money. Also there are dish, hulu, etc drop OAN and you will lose from lots of people, everybody out here where I live will ... I am paying for 3 dvrs and other contract so you will lose big time.
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Cons:
  • Dropping oan

Preferred solution: Let the company propose a solution

User's recommendation: short contract

Denise S Usg
map-marker Ashburn, Virginia

Called several time and was unable to speak with someone onshore. Persons I spoke with was unable to assist with issues with my bill.. unbelievable

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Representatives were polite. However, unable to help me. I do not live offshore. I should be given a choice.
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Loss:
$11

Preferred solution: Let the company propose a solution

User's recommendation: Representatives onshore.

Edwin D Psa
map-marker Mesquite, Texas

Proposalto drop OANN from programming.

I don't think I am alone on this, but if Direct TV dumps OANN, I will definitely give serious thought to discontinuing Direct TV AND AT&T.
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Preferred solution: Retain OANN and other conservative platforms.

Anonymous
map-marker Gulf Breeze, Florida

When it rains, you've no TV to watch

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Dropping OAN is a move to show how woke they are. OAN is an honest news station that delivers news unlike any other programming. Get woke, go broke.
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User's recommendation: Think twice.

Vlad Xnu
map-marker Atlanta, Georgia

Billing question

Service interrupted my issue. I am not pissed. I need to pay you one payment tomorrow and payed a $200 partial tonight. Att phone has left a large object in my front yard for 3 months and fixed it yesterday. >I have only been nice and a paying customer for 50 years and am not happy with >
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User's recommendation: Good

Anonymous
map-marker Jackson, Michigan

Will eliminate channels for political reasons without notice, like OANN

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Always check out all options before settling for directv. If you lock in to a package, you may or may not be receiving the channels you will be paying for if directv does not like their politics
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Eva P Bjo

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Verified Reviewer
| map-marker East Hartford, Connecticut

Bill issue no help

I have a bill that went to collection. EOS CCA CO had settlement agreement. Made 2 payments. Called to pay ladst payment said a t & t took acct back now no one can help me. I am not accountable for this happening. I need someone to explain why this happened and how to clear this up. Was on phone for hours. Got transfeted many times then hing up.
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Preferred solution: Resolution of this old bill

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