DIRECTV
Reviews and Complaints
I have not received my new box I ordered
Preferred solution: Deliver product or service ordered
Trying to contact their service for two days to repair their antenna dish that fell off the roof due to high wind. Am on hold for so long that I finally quit
Preferred solution: Let the company propose a solution
User's recommendation: Do not get Direct TV
Playing politics
Preferred solution: Let the company propose a solution
Reinstate OAN
User's recommendation: Terrible constant repeat programming, not worth the money they charge!
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Verified ReviewerNHL Packages -- False Promotion
DirecTV marketing and advertising would lead you to believe that they carry EVERY out of market game that is not on a major sports network ... and by this I would say that it should be available to me through no additional money.
I fully expect them to not have games that are on NHL channel or ESPN or my local TV station.
What I do not expect is that they DO NOT carry games that are exclusive to ESPN+/Hulu and these are also PAID services.
This is really false advertising.
And what is worse is that they will not even tell you what games they WILL NOT carry and constantly point you to the game schedule that they DO carry. You have no way of knowing what game is ESPN+/Hulu exclusive and they do not carry it unless you lay down the schedule provided by them and look at every day to determine what is or isn't on DirecTV.
DirecTV should redo all their marketing and advertising to say that if you purchase the NHL package, you are guaranteed nothing really but may (or may not) have the ability to watch out-of-market games.
At this time I had to PAY additional money for ESPN+ subscription just to watch select games.
Using tonight as an example:
I pay for the NHL package from DirecTV.
I had no issues watching three of the four games playing tonight.
The forth game I was most interested in.
It was not on any local station, not on NHL and not within the NHL package stations.
It was like there was no game ... yet I could see the live scoring on NHL web site.
I had to use my TV and purchase ESPN+ streaming service to watch the game ... a game that DirecTV led me to believe I could watch paying them their fee.
And now I have $5/month on top of their fee to watch all games (I think). Until I guess someone else who charges $ gets exclusive access to some games and then I pay them too?
They should at the very least include ESPN+ free with your subscription or refund that money to me for all months of NHL.
Preferred solution: Let the company propose a solution
User's recommendation: At the very least as a consumer, understand that you are signing up for something that they cannot guarantee and you have no idea what games you can watch or not.
Direct TV planning to cancel OAN
- Good reliable service
- Do not seem interested in my opinion about their service
Preferred solution: Let the company propose a solution
User's recommendation: Understand up front that Direct tv seems to be less than interested in hearing from us
Direct tv
User's recommendation: DO NOT USE THEM!!!
Trying to put DIRECTV NOW on a fire stick
User's recommendation: Better customer relations
Dropping oan , will consider switching
- Dropping oan
Preferred solution: Let the company propose a solution
User's recommendation: short contract
Called several time and was unable to speak with someone onshore. Persons I spoke with was unable to assist with issues with my bill.. unbelievable
Preferred solution: Let the company propose a solution
User's recommendation: Representatives onshore.
Proposalto drop OANN from programming.
Preferred solution: Retain OANN and other conservative platforms.
When it rains, you've no TV to watch
User's recommendation: Think twice.
Billing question
User's recommendation: Good
Will eliminate channels for political reasons without notice, like OANN
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Hartford, ConnecticutBill issue no help
Preferred solution: Resolution of this old bill
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I a lso well cancel if you drop o an news