DIRECTV
Reviews and Complaints
Directv sent emails every week for me to come back and offered several incentives including $200.00 gift card if I signed on for 2 years along with 3 other incentives.
- Lack of concern for unsatisfied customers
- Lack of concern for unhappy customers
- Customer service is rotten
Preferred solution: Let the company propose a solution
Short Review on February&nbs-05:00;22,&nbs-05:00;2017
Nightmare contract!!!!!!
Directv customer service has gone downhill
I have been a Directv customer for over 14 years. In all that time when I experienced a problem they were Johnny on the spot courteous and went the extra mile to make sure everything was satisfactory.
A week and a half before thanksgiving I got the dreaded blue screen saying my system was down and call customer support. I did the recommended repairs listed on the screen and it did not fix it. Customer service said it was an antenna problem and they needed to send a technician out to repair it but it was going to be a week and a half out. What???
No tv for a week and a half !!! I immediately said that was unsatisfactory, they said that was the best they could do. I said I will have to look into other options including going to fiber optic tv from my local phone company Whidbey Tv. Their answer was they would be happy to connect me with the disconnection department.
I asked for a supervisor and she also told me that was the best they could do. I waited the week and a half the technician came on time and took 10 minutes to change the connector at the antenna which he said had gotten water in it and had rusted. By now I am really happy with this AT&T managed company so much so that I went right down to my local phone company and signed up for their tv service and canceled Directv after 14 years. The sad part is I probably would never have switched but I feel I received very poor service and had to wait a week and a half for a 10 minute repair.
Oh the phone company came out the next day and did an excellent job of installation and cut my $150.00 dollar a month Directv bill to$60.00 a month with the same channels and I think the picture is better on fiber optic. When I did get disconnections they did the usual sorry you received bad service and they made a bunch of offers to get me to stay including matching the phone company but I said no I had already ripped out the boxes
- Finally cutting the cord
- Programming
Preferred solution: Fix their customer service
Direct TV Customer Service
Customer Service Is awful & billing is unlawful
After speaking with 5 customer service agents and a supervisor... they are telling me that 3 recovery kits were sent out for the equipment.
None can be tracked and none showed up at my house. So i am still being charged for equipment I have been trying to send back since 8/2016. $337.05 worth of equipment i am being charged for.
Not to mention all the repair problems i had.
- faulty wiring
- cancelled appts by the repair person
- one of five boxes worked unless you moved a cable then none did
- wires spliced and just covered with electrical tape
This is a disgrace to all service providers.
- Customer services
Directv - Review in Telecommunications category
Directv - Tv Package Review
Direct TV technicians worst
Preferred solution: Full refund
Directv - Tv Package Review
AT&T + Direct TV Spells More Rip Off for Consumers
Directv Tv Package Review
Poor service
- Have been their loyal customer -am very disappointed
Preferred solution: Price reduction
Worst customer service ever.
Preferred solution: Full refund
Directv - Tv Service Review
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You also show your stupidity for not reading before signing the contract
I hate DirecTv but Jesus Christ you're the biggest *** to have ever walked this planet