DIRECTV
Reviews and Complaints
www.directv.com
Anonymous
Bluff City, Tennessee
Directv Customer Care Review
This company is horrbile have you people looked at these reviews it's sad and you have the worst customer service from the front door to the back it's bad.
Reason of review:
Poor customer service
Anonymous
Cicero, Illinois
Short Review on September&nbs-04:00;17,&nbs-04:00;2016
I'm extremely dissapointed in Direct Tv. I will not recommend you to anyone. Worst customer service I have ever received. Our service was shut off today. Bill was due today who does that?! I called to make payment arrangements to directly take this out of my account next week and they refused to turn it back on. Worst cable company ever! We will be pursuing other company's what a joke!
Reason of review:
Problems with payment
Anonymous
Direct TV forcing me to cable
We have been customers of Direct TV and AT&T wireless for over twenty years. With the merger existing customers get not much loyalty rewards while new customers get all the "deals" with a 2 yr contract. Direct TV is quietly eliminating non HD channels which does 2 things. Forces customers into HD receivers for all TVs thus increasing revenues. We live in an area that loses HD signals faster when it rains than non HD channels making our viewing experience worse. With Dish introducing their "skinny bundle" they will be switching to ala carte packages....something that has merit because I pay for a lot of channels I never watch. Yep Direct TV is on the way out!
Pros:
- Service until this
Cons:
- Can not connect to corp office
Reason of review:
company not competitive
Preferred solution: Let the company propose a solution
Anonymous
Longview, Texas
Customer Service Review
Well, AT&T is now making DirecTV as bad as they are! This company is getting so big, the left hand doesn't know what the right hand is doing! Ridiculous!! If AT&T merges with Time Warner...we're all in trouble.
Anonymous
Homestead, Florida
Angry directv ex-customer
They're telling me I owe 390.00 and I must pay if I want to be a customer again. No thank you, after they made a big hole on the outside and we got in trouble from the association in our community. Plus they put up the dish to where our neighbors tree is blocking the signal and they never came back out to move it. Maybe if they would cut my bill in half. Maybe that would be a great big help for me. Especially now that I'm unemployed. My husband is the only one that's employed. Thank you, but no thank you.
Loss:
$500
Cons:
- Final bill
- Did not solve problems or offer alternative solutions
Reason of review:
Pricing issue
Anonymous
AT&T Direct TV Wireless Installation Cost Suprise
Paid $275.39 initially for direct tv installation at att store -- thought it included wireless as our new location was a rental. Moved two hours away to new location. Installer wanted an additional $99. which we refused to pay, thinking that we already paid $275.39 for wireless. Now the fee is showing up on bill. Customer service rep and supervisors have been very nasty and kept repeating that the $99. is "a valid charge." Am sure it is valid if explained initially and properly. Customer service reps and supervisors were not helpful and did not listen. They kept saying that were sorry, but would not waive the fee or compromise. Very frustrating. Will never recommend direct tv or your customer service.
Loss:
$99
Cons:
- Tone
- Wont fix your services
Reason of review:
Poor customer service
Preferred solution: Full refund
Anonymous
Charleston, West Virginia
Directv Tv Service Review
This would be great if it worked. The 1st weekend of Sunday Ticket was very unpredictable. The week after that in that remote actions were delayed or nonexistent. Tonight the picture simply freezes for long periods of time. And, Direct TV will not even answer the phone.
Reason of review:
Bad quality
Anonymous
Bluff City, Tennessee
Short Review on September&nbs-04:00;26,&nbs-04:00;2016
This is the WORST EVER. PLEASE DONT WASTE YOUR TIME and money...it's
Reason of review:
Not as described/ advertised
Anonymous
Lady Lake, Florida
Directv Tv Service Review
Just need a honest answer when get told a price thats whats you expect to come out of your bank account but know i have to look at my bank to see what direct tv took out
Reason of review:
Pricing issue
Anonymous
Monroe, Washington
Directv - Customer Care Review from Monroe, Washington
I called to verify a credit on my account and to get info re a bundle deal. The DirectTV representatives (including a supervisor) were completely lacking knowledge, spoke disrespectfully & very unprofession. The first person was so very rude and disturbingly lacking professionalism. I asked for the supervisor and he lied saying there were no supervisors, only to have the supervisor come on 5 mins later. Unfortunately, he too was rude and unprofessional. I ended up asking for the retention department to see what it would cost to cacel my account. He transferred me to the retention department, but befote it was transferred, I was immediately hung up on. This is absolutely unacceptable!
Reason of review:
Poor customer service
Anonymous
Dallas, Texas
Direct Tv Service Review
I received a bill with NFL ticket that I never ordered. I was told they (Direct TV rep) would remove it immediately. Never did! Now on hold 40 minutes, 3 different departments and nothing!
Reason of review:
Problems with payment
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Verified Reviewer | South Deerfield, MassachusettsDirectv Review
This company is the worst. Will not work with loyal customers one bit. I will never ever use them again and will be telling all of my clients to stay far away.
Reason of review:
Poor customer service
Anonymous
Lawrenceville, Georgia
Directv Bundle Review from Lawrenceville, Georgia
Don't make the switch from UVERSE to DIRECTV yet. Maybe it's OK in some markets but the switch is not ready for prime time in the metro Atlanta market. I'm a long-time ATT customer who in July switched from UVerse to DirectTV. It has been a total mess. I was promised I would save approximately $100 a month plus a Visa gift card. I am paying more plus no gift card. Installation was a huge problem. The first DIRECTV person told me he wasn't sure I could get a signal but would come back with his manager. That was the last I ever heard from him or his manager. I lost both TV service and Internet for a week. One mixup after another. I called DIRECTV customer service and got non-English speakers who struggled and twice just disconnected me. (ATT customer service is much better but they don't seem to be able to access DIRECTV records). I was promised $100 off my first bill for my loss of service. Hasn't happened. Was promised a Visa gift card. Haven't received it. Have gone to the local ATT store. They are really helpful but haven't been able to resolve all issues. It's not a people problem. It's systemic. The people are always pleasant and try to help but they aren't empowered to cut across rigid organizational boundaries and solve problems.
Reason of review:
Not as described/ advertised
Anonymous
Brisbane, Queensland
Refund
i bought a battery jump start < the ones about the size of a phone> i tried it out and it didn't work on my bike so i returned it and the shop keeper said come back the next day , she rung me up saying she took the item home to test as her husband had a flat battery< how lucky was that, maybe a pork pie i think so> any way i said it didnt work on my bike and i want a refund so she replied with its store policy that no refunds are given , i purchased this with the intention to use on my bike and it did not work so i want a refund , i spoke to fair trade and their reply is that the store policy has no bearing on consumer law and they must return refund if it didnt do as advertised How many other people are getting rip off by this company
Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
Los Angeles, California
Directv - Movies On Demand Tv Service Review from Los Angeles, California
After canceling my Directv account because I was moving, I paid my final bill. I mailed in my discs as they requested. After 2 months I was sent another bill for $5.39 finance charge. I paid it. Then after 4 months I was sent another bill for (4) movies ordered it said via remote control in 2012. Mind you it is now 2016. What bogus charges. Anyone can tell you that you have to pay your bill in full each month and that includes any movies ordered. It's my conclusion that Directv is stealing money left and right from hard working Americans.
Reason of review:
Problems with payment
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