I referred my Daughter and first she was told she only would get $50 credit. I called and did online chat and was told once her account was activated we would both receive the $100, $10 each for 10 months. To follow is my conversation with the of Directv representative. One on Dec. 7 and one on Dec. 19. There is no reason this should need to be escalated. It should simply be credited to my and my daughters account. Lailani V. (ID 10052****) DIRECTV: Hi, my name is Lailani V. (ID 10052****). How are you today? CINDY ANDERSON: Fine. And you? Lailani V. (ID 10052****) DIRECTV: I'm glad that you're doing fine! I'm not so bad myself. Thank you for asking! :) Lailani V. (ID 10052****) DIRECTV: I understand that you are asking about getting a referral discount. Is that correct? CINDY ANDERSON: Yes. I was told to contact you once my daughters service was connected. It was connected on Dec. 14. Lailani V. (ID 10052****) DIRECTV: Oh. Lailani V. (ID 10052****) DIRECTV: Thanks for letting me know about this. Lailani V. (ID 10052****) DIRECTV: I do see here that you have contacted us regarding this same issue on 12/7. Lailani V. (ID 10052****) DIRECTV: Don't worry, Cindy. I will have this checked and resolved for you today. :) Lailani V. (ID 10052****) DIRECTV: Can I have 2-3 minutes to pull up your account and check further, please? CINDY ANDERSON: Yes. I was told to get in touch after her service was set up. There was an initial issue of the amount of the credit. She was told she would only be given $50 instead of $100. When I call on the 7th they told me that was incorrect and she and I would each receive $100. $10 each for 10 months. CINDY ANDERSON: Yes Lailani V. (ID 10052****) DIRECTV: I see Lailani V. (ID 10052****) DIRECTV: Thanks for waiting, Cindy. Lailani V. (ID 10052****) DIRECTV: I see here that XXXX ordered through AT&T, one of our partners. Is that correct? CINDY ANDERSON: Not positive. I know they have 2 accounts. 1 for Directv and 1 for internet Lailani V. (ID 10052****) DIRECTV: They have bundled service. Lailani V. (ID 10052****) DIRECTV: Cindy, were you informed that referral credit cannot be applied to bundled services, as they are receiving a different type of discount (bundled discount). Lailani V. (ID 10052****) DIRECTV: ? CINDY ANDERSON: Sol Theresa B. (ID 10072****) DIRECTV: Hi, my name is Sol Theresa B. (ID 10072****). How are you today? CINDY ANDERSON: OK Sol Theresa B. (ID 10072****) DIRECTV: Sounds wonderful! I am glad to know that you are doing okay! CINDY ANDERSON: Why isnt my referral showing up yet. Sol Theresa B. (ID 10072****) DIRECTV: I understand that you are inquiring for your referral discount, let me check it for you. Sol Theresa B. (ID 10072****) DIRECTV: For me to verify information, I need to pull up the account, can I ask a minute of your time to access the information? CINDY ANDERSON: My dtr. signed up after I referred her. She was also given bogus info. about only being given $50 instead of $100 for the referral. Why don't I see her name as a referral. Sol Theresa B. (ID 10072****) DIRECTV: Let me check it for you. May I ask 1-2 minutes to review the account? CINDY ANDERSON: OK Sol Theresa B. (ID 10072****) DIRECTV: Thank you! Sol Theresa B. (ID 10072****) DIRECTV: Cindy, thanks for waiting. I did see here that the referral discount was not activated yet as your friends account is not yet installed. Sol Theresa B. (ID 10072****) DIRECTV: Are you aware that the referral discount for $10 per month for 10 months (a total of $100) can be activated once the service of your friend is installed? CINDY ANDERSON: yes they install on the 14th of Dec. I just wated to know why her name isnt showing as a referral. Sol Theresa B. (ID 10072****) DIRECTV: It will be showing once her account is activated. CINDY ANDERSON: Also why she was told she would only get a $50 referral. $10 for 5 months Sol Theresa B. (ID 10072****) DIRECTV: Oh, please disregard that Cindy. Kindly inform here that referral discount cost $10 for 10 months. CINDY ANDERSON: Is that $10 for 10months for each of us? Sol Theresa B. (ID 10072****) DIRECTV: Yes, both of you will get the referral discount Cindy and once her service is installed she or you need to contact us to activate the credit. CINDY ANDERSON: Can that be done online or do you need to call? Sol Theresa B. (ID 10072****) DIRECTV: Yes, please feel free to contact us via chat or phone. CINDY ANDERSON: ok will do. Thank You CINDY ANDERSON: Please review my prior correspondance. Lailani V. (ID 10052****) DIRECTV: Certainly. Lailani V. (ID 10052****) DIRECTV: Can I have a minute to read your conversation with Sol? CINDY ANDERSON: Yes. Lailani V. (ID 10052****) DIRECTV: Thanks! :) Lailani V. (ID 10052****) DIRECTV: Thanks for waiting, Cindy. Lailani V. (ID 10052****) DIRECTV: Normally, the referral discount does not apply for accounts ordered through any of our partners, Although I also understand that you have received a different information. CINDY ANDERSON: Yes. Can you please activate the credit for both of us. Lailani V. (ID 10052****) DIRECTV: As such, I will have this escalated for special handling. CINDY ANDERSON: Yes. Please do. Lailani V. (ID 10052****) DIRECTV: Absolutely. CINDY ANDERSON: I will also be forwarding this correspondence to the Federal Cable commission. You need to stand behind your advertised and spoken offers. Lailani V. (ID 10052****) DIRECTV: Can I have a minute to submit my escalation? CINDY ANDERSON: Yes. I have spent alot of time on something you advertise, to much. Lailani V. (ID 10052****) DIRECTV: Oh. I truly am sorry Cincy! Lailani V. (ID 10052****) DIRECTV: *Cindy! Lailani V. (ID 10052****) DIRECTV: Don't worry. I will try to have this expedited. Lailani V. (ID 10052****) DIRECTV: You will be hearing from our account specialists within the next 5-7 business days. Lailani V. (ID 10052****) DIRECTV: We would appreciate your patience. Lailani V. (ID 10052****) DIRECTV: In the meantime, I want to make sure that you are satisfied with the service I have provided, how else I can help you with regards to your account? CINDY ANDERSON: I was told this would be activated when her account was active. It has been active since Monday Dec. 14. Please activate today as your company indicated it would. Lailani V. (ID 10052****) DIRECTV: I wish I can Cindy. Lailani V. (ID 10052****) DIRECTV: I would have done so If I could. Lailani V. (ID 10052****) DIRECTV: The most that I can do on my end is to have this escalated. Lailani V. (ID 10052****) DIRECTV: I can guarantee that our account specialists on the Activations offer can have this matter resolved for you. CINDY ANDERSON: False advertising is a criminal offense. Lailani V. (ID 10052****) DIRECTV: Cindy, we are not denying you anything CINDY ANDERSON: Did Directv lie? Lailani V. (ID 10052****) DIRECTV: We just need to proper channel your concern. CINDY ANDERSON: OK. Then please activate the credits as you said you would. Lailani V. (ID 10052****) DIRECTV: Our activations team will be getting back to you on this. CINDY ANDERSON: Thank you for your assistance. And I will be forwarding this information through the appropriate channels on my end.
dircttv never showed up for 3 appointmets, got messeging that the tech would be at my house at a time, but never got a call and no one ever showed up. Direct tv/ att is bad company that can't keep an appointmet!
I agree with you totally. I had the same thing happen to me about
a simple service call.They are unbelievably bad.