Anonymous
map-marker Yucaipa, California

Poor customer service

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1. Had DTV for over 6 months in multi-use shared complex. 2. Allocated Rep for our complex was unable to fix the tiling issues that we and our neighbors had and he was out here many times. Tiling issues were coming at about a week at a time at least 1x a month during the 6 month period. 3. 08.01 to 08.9.16, we had constant tiling interrupts and were unable to watch programming we were paying for. 4. Attemped to be released from contract so we could procure working service and were told no. Tech would not let us speak to a Supervisor and no credit was given for the time we had no service at all. 5. After 6 months of constant interrupted service, Rep appears to of found a problem with a circuit in the outside community box. This should of been found and fixed many months ago. At this writing, we have service however, I do not know for how long this time. BEWARE of Direct TV! I will be switching asap and have contacted the FCC, FTC and DoCF.
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Pros:
  • Dtv interface and program choices
  • When it works its good
Reason of review:
Bad quality AND poor customer service.

Preferred solution: Full refund

Richard M Nky

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Michie, Tennessee

Directv Technical Support Review from Michie, Tennessee

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Complaint with direct? Heck yes. You people at Direct TV should be ashamed of yourselves. You sell a service contract and have no intentions of keeping up your end of the deal. I had the second tv in my shop that is not on a hdmi connection just suddenly quit working. I called and was put on hold for what seemed for ever and was finally told to do all these self checks that I had already done before I called. I was then told they were going to send out a new hdmi cable. I don't use one. What part of that don't they get? I told them I needed someone to come out and fix this thing and that I have a service contract with them that I pay for and guess what? End of the week or about 4 or 5 days. The cable quits if it even gets a little cloudy and they jumped me about the dish being on the roof. *** I didn't put it there. Then they claimed a tree may be the problem which I had removed 2 years ago. Once the man showed up with his 10 year old brat kid who ran around the house and shop like he owned the place. I don't need this *** and this is one of the worst company's I've ever felt with. Can't get away from them until September and can't wait. I will hit every blog I can find to warn everyone about there bad service and lousy picture. Shame on y'all. This is not the American way. R. Moore TN.
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Reason of review:
Bad quality
Anonymous
map-marker Houston, Texas

Directv Customer Care Review

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Worst service ever.i hate direct tv. 3 times in one evening it decided to 'reboot' itself. The last time was in the middle of my college football teams game, and then it decided to not come back on. Direct tv is a joke. Nothing but issues with their below par service.
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Reason of review:
Poor customer service
Anonymous
map-marker Villa Rica, Georgia

Directv Customer Care Review from Villa Rica, Georgia

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Worst customer service from before installation...the installer came 30 minutes outside the time fram just to say he couldnt do it and left 5 minutes later..they sent a supervisor tech out who installed everything with in an hour which was an additional day i had to *** of work to wait for...they were only supposed to have a 1 time charge on one cared and have auto pay on another but they never switched it and have been charging my grandmother the whole time...i cancelled two months ago and they have still been charging her. I called and mysteriously all call logs are missing...along with denying me refunds for the two months the services have not been used they are also charging me 500 in cancelation fees and refuse to remove my grandmothers card info. Then had the nerve to ask me if im sure i want to cancel. I will use up the rest of my sunday to reach the office of president on this one
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Reason of review:
Poor customer service
Jaxtyn Dfl
map-marker Sacramento, California

Directv Referral Program Is A Scam

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I referred my Daughter and first she was told she only would get $50 credit. I called and did online chat and was told once her account was activated we would both receive the $100, $10 each for 10 months. To follow is my conversation with the of Directv representative. One on Dec. 7 and one on Dec. 19. There is no reason this should need to be escalated. It should simply be credited to my and my daughters account. Lailani V. (ID 10052****) DIRECTV: Hi, my name is Lailani V. (ID 10052****). How are you today? CINDY ANDERSON: Fine. And you? Lailani V. (ID 10052****) DIRECTV: I'm glad that you're doing fine! I'm not so bad myself. Thank you for asking! :) Lailani V. (ID 10052****) DIRECTV: I understand that you are asking about getting a referral discount. Is that correct? CINDY ANDERSON: Yes. I was told to contact you once my daughters service was connected. It was connected on Dec. 14. Lailani V. (ID 10052****) DIRECTV: Oh. Lailani V. (ID 10052****) DIRECTV: Thanks for letting me know about this. Lailani V. (ID 10052****) DIRECTV: I do see here that you have contacted us regarding this same issue on 12/7. Lailani V. (ID 10052****) DIRECTV: Don't worry, Cindy. I will have this checked and resolved for you today. :) Lailani V. (ID 10052****) DIRECTV: Can I have 2-3 minutes to pull up your account and check further, please? CINDY ANDERSON: Yes. I was told to get in touch after her service was set up. There was an initial issue of the amount of the credit. She was told she would only be given $50 instead of $100. When I call on the 7th they told me that was incorrect and she and I would each receive $100. $10 each for 10 months. CINDY ANDERSON: Yes Lailani V. (ID 10052****) DIRECTV: I see Lailani V. (ID 10052****) DIRECTV: Thanks for waiting, Cindy. Lailani V. (ID 10052****) DIRECTV: I see here that XXXX ordered through AT&T, one of our partners. Is that correct? CINDY ANDERSON: Not positive. I know they have 2 accounts. 1 for Directv and 1 for internet Lailani V. (ID 10052****) DIRECTV: They have bundled service. Lailani V. (ID 10052****) DIRECTV: Cindy, were you informed that referral credit cannot be applied to bundled services, as they are receiving a different type of discount (bundled discount). Lailani V. (ID 10052****) DIRECTV: ? CINDY ANDERSON: Sol Theresa B. (ID 10072****) DIRECTV: Hi, my name is Sol Theresa B. (ID 10072****). How are you today? CINDY ANDERSON: OK Sol Theresa B. (ID 10072****) DIRECTV: Sounds wonderful! I am glad to know that you are doing okay! CINDY ANDERSON: Why isnt my referral showing up yet. Sol Theresa B. (ID 10072****) DIRECTV: I understand that you are inquiring for your referral discount, let me check it for you. Sol Theresa B. (ID 10072****) DIRECTV: For me to verify information, I need to pull up the account, can I ask a minute of your time to access the information? CINDY ANDERSON: My dtr. signed up after I referred her. She was also given bogus info. about only being given $50 instead of $100 for the referral. Why don't I see her name as a referral. Sol Theresa B. (ID 10072****) DIRECTV: Let me check it for you. May I ask 1-2 minutes to review the account? CINDY ANDERSON: OK Sol Theresa B. (ID 10072****) DIRECTV: Thank you! Sol Theresa B. (ID 10072****) DIRECTV: Cindy, thanks for waiting. I did see here that the referral discount was not activated yet as your friends account is not yet installed. Sol Theresa B. (ID 10072****) DIRECTV: Are you aware that the referral discount for $10 per month for 10 months (a total of $100) can be activated once the service of your friend is installed? CINDY ANDERSON: yes they install on the 14th of Dec. I just wated to know why her name isnt showing as a referral. Sol Theresa B. (ID 10072****) DIRECTV: It will be showing once her account is activated. CINDY ANDERSON: Also why she was told she would only get a $50 referral. $10 for 5 months Sol Theresa B. (ID 10072****) DIRECTV: Oh, please disregard that Cindy. Kindly inform here that referral discount cost $10 for 10 months. CINDY ANDERSON: Is that $10 for 10months for each of us? Sol Theresa B. (ID 10072****) DIRECTV: Yes, both of you will get the referral discount Cindy and once her service is installed she or you need to contact us to activate the credit. CINDY ANDERSON: Can that be done online or do you need to call? Sol Theresa B. (ID 10072****) DIRECTV: Yes, please feel free to contact us via chat or phone. CINDY ANDERSON: ok will do. Thank You CINDY ANDERSON: Please review my prior correspondance. Lailani V. (ID 10052****) DIRECTV: Certainly. Lailani V. (ID 10052****) DIRECTV: Can I have a minute to read your conversation with Sol? CINDY ANDERSON: Yes. Lailani V. (ID 10052****) DIRECTV: Thanks! :) Lailani V. (ID 10052****) DIRECTV: Thanks for waiting, Cindy. Lailani V. (ID 10052****) DIRECTV: Normally, the referral discount does not apply for accounts ordered through any of our partners, Although I also understand that you have received a different information. CINDY ANDERSON: Yes. Can you please activate the credit for both of us. Lailani V. (ID 10052****) DIRECTV: As such, I will have this escalated for special handling. CINDY ANDERSON: Yes. Please do. Lailani V. (ID 10052****) DIRECTV: Absolutely. CINDY ANDERSON: I will also be forwarding this correspondence to the Federal Cable commission. You need to stand behind your advertised and spoken offers. Lailani V. (ID 10052****) DIRECTV: Can I have a minute to submit my escalation? CINDY ANDERSON: Yes. I have spent alot of time on something you advertise, to much. Lailani V. (ID 10052****) DIRECTV: Oh. I truly am sorry Cincy! Lailani V. (ID 10052****) DIRECTV: *Cindy! Lailani V. (ID 10052****) DIRECTV: Don't worry. I will try to have this expedited. Lailani V. (ID 10052****) DIRECTV: You will be hearing from our account specialists within the next 5-7 business days. Lailani V. (ID 10052****) DIRECTV: We would appreciate your patience. Lailani V. (ID 10052****) DIRECTV: In the meantime, I want to make sure that you are satisfied with the service I have provided, how else I can help you with regards to your account? CINDY ANDERSON: I was told this would be activated when her account was active. It has been active since Monday Dec. 14. Please activate today as your company indicated it would. Lailani V. (ID 10052****) DIRECTV: I wish I can Cindy. Lailani V. (ID 10052****) DIRECTV: I would have done so If I could. Lailani V. (ID 10052****) DIRECTV: The most that I can do on my end is to have this escalated. Lailani V. (ID 10052****) DIRECTV: I can guarantee that our account specialists on the Activations offer can have this matter resolved for you. CINDY ANDERSON: False advertising is a criminal offense. Lailani V. (ID 10052****) DIRECTV: Cindy, we are not denying you anything CINDY ANDERSON: Did Directv lie? Lailani V. (ID 10052****) DIRECTV: We just need to proper channel your concern. CINDY ANDERSON: OK. Then please activate the credits as you said you would. Lailani V. (ID 10052****) DIRECTV: Our activations team will be getting back to you on this. CINDY ANDERSON: Thank you for your assistance. And I will be forwarding this information through the appropriate channels on my end.
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Loss:
$200
Cons:
  • Not standing behind offer refer friends
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

Anonymous
map-marker Detroit, Michigan

Directv Customer Care Review

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They took money off a card that wasn't suppose to be left on file just because I made a payment off of it. The card wasn't being used by me anymore it was my daughters. And now they say they're going to refund it, but this my fourth time calling about it and they keep saying it's just being processed give it 5-7 business days. But it's been a month now !
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Reason of review:
Return, Exchange or Cancellation Policy
Anonymous
map-marker Charlotte, North Carolina

Directv - Review in Telecommunications category from Charlotte, North Carolina

Had a worthless experience of my life my service was turned off after I pay my bill went back-and-forth for a week and still my service went off after they signed me up for two-year contract and beg me to stay Not one of the representative that I spoke with spoke English worth a *** they turn my service off on a Tuesday Sunday night service was still not turn back on after they were paid a month and a half in advance I would not refer att or DirecTV for any use
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Reason of review:
Poor customer service
Anonymous
map-marker Richardson, Texas

Appointment scheduling

Called on a Friday morning because satellite was no longer receiving a signal. Was told my appointment would be on Saturday from noon to 4pm.

On Saturday at 4pm , I called and inquired about where was the technician. I was informed that my appointment was for next Saturday, eight days from the time I reported the outage. At no time during my initial call was I lead to believe that it would take eight days to fix my satellite. I was told there was no way that I could get any earlier appointment.

I promptly canceled my service and say good riddance to Direct TV and their deplorable service.

Did I fail to mention the incredible wait time on hold for each call into customer service.

Good luck trying to get a billing error resolved. The combination of Direct TV and A T & T brings together the two worst customer service departments of all time

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Loss:
$500
Cons:
  • Misrepresentatio
Reason of review:
Poor customer service

Preferred solution: Deliver product or service ordered

2 comments
Guest

dircttv never showed up for 3 appointmets, got messeging that the tech would be at my house at a time, but never got a call and no one ever showed up. Direct tv/ att is bad company that can't keep an appointmet!

Guest

I agree with you totally. I had the same thing happen to me about

a simple service call.They are unbelievably bad.

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Anonymous
map-marker Los Angeles, California

Directv Review

Almost no customer service. The whole website experience is designed to get rid of you, not help you. What a disaster.
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Reason of review:
Poor customer service
Anonymous
map-marker Los Angeles, California

Service Misrepresentation Offer,Erroneous Billing.

I requested the Direct T.V. company to connect service. In a very short time I found this service to be less than desirable and not equatable to the standard expressed by the sales person after the equipment was installed. It was necessary to contact the Direct company and ATT Uverse concerning programming, billing (which was incorrectly handled) wrongful deductions from my credit card and a number of more than inexcusable "mistakes"on this account, due to the representative's not being able to locate information "AT THE TIME". I am currently locating another cable company to service my entertainment needs and I encourage other consumers to do the same for a better cable experience.
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Reason of review:
Problems with payment
Anonymous
map-marker Houston, Texas

Directv Installation Review

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So upset!!! Do not EVER get Direct TV!!!! They let me pay my money *** work for them to come install and never came. I called and they needed more info then proceeded to say i couldnt get the service due to an old bill. No one ever called and said a thing. I do not suggest anyone deal with them
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Anonymous
map-marker Boston, Massachusetts

DirecTV

NCB and Local channel 56...I keep calling and get people that can barely speak English. They told me to watch the Olympic Opening ceremonies on my laptop or cell phone. REALLY? I have a 55" TV in my living room. Florida is back but Massachusetts isn't? Yesterday, I received and offer in the mail for Xfinity/Comcast. I left them 11 months ago for DirecTV...They will give new customers a $200 debit card. l had them for decades...Going back to them. Maybe I'll get to see the Olympics Closing ceremonies as well as the new fall viewing season. Comcast and other TV providers care enough to customers to give them what they are paying for...You made us wait too long. .Bye, DirecTV.
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Loss:
$300
Cons:
  • Dropped nbc and boston channel 56
Reason of review:
Poor customer service
Anonymous
map-marker West Palm Beach, Florida

BEWARE OF DIRECT TV!!!

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BEWARE OF DIRECT TV!!! This company lies to their customers and then will do nothing to correct it period. Even spoke to the office of the President of the company and they just have the same lairs call you back and nothing gets accomplished. They offer promos that do't exist and hope you don't notice until it is too late. Stay away at all cost. Don't be fooled bye there promos because they will not honor them was promised my rates by the sales man that offered me the service, by account manager in the retention department and still nothing and according to them even if they verify that that is what I was told they still would not honor!!! If Mario Davis form the west palm sales office comes to your home just send him away and beware of speaking to Angel Gonzalez of the retention department ‪#‎AG5312‬ hang up because you call for one issue and then claim to help but will just attempt to add addition services and claim you had them the whole time. No service would be better then their deceptive practices. Then they claim this never happens but there are 297 BBB complaints that are identical to mine and they still do nothing. Don't say you haven't been warned!! needless to say their complaint total will be at 0298 before the end of the day. Thanks for nothing Directv!!!
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Loss:
$1500
Reason of review:
Pricing issue

Preferred solution: Let the company propose a solution

Anonymous
map-marker Ely, Nevada

Horrible doesnt cover it

Price went up over the course of 4 years, they did not inform me that when their equipment broke, having it replaced meant a new 2 year contract, additionally, you pay for ondemand as part of your package, but then you have to pay for old movies ondemand seperately!!! when i called to cancel recently, because i switched to dish which is waaayyy better, they wouldnt cancel till i paid a 400 dollar bill (bogus early termination fee included) and then, yesterday 8/16/2016 they dipped into my bank account and illegally stole over 400$!!!!! They left me with nothing!!!!!! This company is 100% shady, and overpriced. I hate them with a passion.
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Reason of review:
Return, Exchange or Cancellation Policy
Amberlee Dfi
map-marker Atlanta, Georgia

Wait time for onsite residential repair service

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I need a repair technician to repair my satellite connection on my satellite disc because of a fallen tree branch. I have to wait a week for a technician to come out to my home which leaves my household without TV services for a week. This is absolutely outrageous. I was told that the repair schedule is booked up and that is the earliest time that I can get services. WHAT IS HAPPENING??? There is never a time issue with support in ordering services or paying your bill. What is extremely disturbing is that the consumer has no power to change or fix the problem. Direct TV needs to hire and train more technicians if this is to continue to be a problem, meanwhile, we are left helpless.
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Pros:
  • Customer service representative was courteous and accomodating
Cons:
  • Lack of available repair personnel
  • Wait time for onsite repair service
Reason of review:
Wait time for home repair service

Preferred solution: No excuses. More technicians need to be hired.

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