Bolivia, North Carolina
Not resolved
Advertised vs Delivered
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Exchange, Refund and Cancellation Policy
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In January switched to DTV bought bundle in COSTCO - Salesman stated equipment was 4k ready. Bought a 4k tv at the same time. When the DTV installer arrived he stated all equipment was 4k ready.

Went to watch the olympics on 4k switched over to channel 106 - service states no channel available. Called DTV they stated "at the time your equipment was 4k ready but - a week after you had your equipment installed we switched over to a new Genie box to support 4k tv better, so in order to receive 4k tv now you have to purchase a 4k genie at the cost of $299"...

Lied about equipment, lied about service, trying to steal $299 from me now.

I will call Costco concierge today and try and figure it all out ...

Product or Service Mentioned: Directv Bundle.

Reason of review: Not as described/ advertised.

Monetary Loss: $299.

Preferred solution: Deliver product or service ordered.

Directv Cons: Bait and switch, Now want to charge to complete.

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