Anonymous
map-marker Rockford, Illinois

Ripped off eldery woman

My elderly mother signed up for a two year contract, you know the one, $19.95 per month for two years. Now a few months later her bill has jumped near a hundred a month. She has no idea why and is too intimidated to act on her own. I just saw that the FCC has filed charges against Direct TV for among other things failing to tell their customers that they must call and have the free premium channels canceled after the intro period. That doesn't mean they will refund the money they have already charged her for. I guess there is nothing more important in this country than corporate profits.
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Reason of review:
Pricing issue
1 comment
Guest

Did she by chance call and remove the free premiums that are normally given for 3 months when signing up?

Anonymous
map-marker Walnut Creek, California

Directv - Review in Telecommunications category from Walnut Creek, California

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Have had nothing but problems since I signed up. I was promised one thing and when services were installed was given another. Have spent hours on the phone and been lied to by several different people. Awful company. Absolutely awful
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Reason of review:
Not as described/ advertised
1 comment
Guest

I had one package at what I thought was a reasonable rate. Then I got a phone call from Direct TV offering a fre package of many more channels and some movie specials at no cost for three months.

After a couple of weeks I didn't notice anything different so I called and cancelled the special so I wouldn't be charged for it. They then were supposed to change me back to my previous but when they did I noticed when I clicked on Custom 1 there were seven channel missing that I had before. I called three times but was told I could have those channels for an increased fee.

I think was just a scam kto get more money. Watch Direct TV for cons.

Anonymous
map-marker Casper, Wyoming

Directv Customer Care Review from Casper, Wyoming

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Just got off the phone with your customer service team, they were terrible!! You guys are not about customer satisfaction, your customer service is terrible. Direct tv lies about their contracts and when you call they don't document your conversation accurately. They document in their favor so that when you call back to dispute anything, customers don't have a leg to stand on. Read your Facebook posts, over half of your customers are not satisfied! Does that not say something?
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Joseph, Michigan

Screwed by DirecTV, the lieing, crooked greedy b-------.

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Ive been a customer for 20 mo's., starting july of 2015. After 12 mo's they doubled my rate from 67.90 to 142.78 per mo.. I called and talked to Elexiea and we agreed to a monthly bill of 64.62 for the rest of the year. Feb,2016 I cancelled autopay. I did not want them to get their greedy hands on my money. The first paper invoice was 30 days late and they charged me the late fee and upped my monthly payment 20.00, a 31% increase. The liGrfeedeing B-------. the Customer have no choice to drop the service, but they can do anything they want. Onthe back of their invoice,they say"Committed to the principles of honesty and integrity.. we promise to do our best to resolve any issues that arise. They will also *** on your leg and tell you its raining..I am getting quotes for a TV antenna. No more Direct after 7-24-16
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Reason of review:
Pricing issue

Preferred solution: Price reduction

Anonymous
map-marker Ville Platte, Louisiana

Directv Billing Department Review from Ville Platte, Louisiana

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Direct tv charged my credit card an unauthorized amount 4 times of $136.10 and after fighting with them, being accused of lying to them, and after holding countless hours on the phone and me having to prove that they made a mistake by making copies of my credit card statements and sending it to them, they finally credited my credit card for 3 of the 4 charges. Now after another 3 or 4 hours on the phone they want me to make copies again and send it to them again after I did it already. I told them I was tired doing the work for their mistake so I guess I won't get credit for the last $136.10 they owe me but they will lose a good customer since 2001. Never missed or was late for a payment or questioned their rising costs. I've had it with direct tv.
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Reason of review:
Problems with payment
1 comment
Guest

most recently, my husband was waiting for an oil change in Wal Mart and sold a "bill of goods" that he would get all kinds of perks to change again to Direct T V. He paid 99.00 on Master Card and came home to tell me.

Nothing he was promised was on the contract. I called the seller and explained my husband was suffering from beginning alzheimers and asked to terminate their plan. His name was Nazareth. He assured me it could be done.

next day, a call came to make an appointment to install Direct TV.

I declined and gave the reason. Customer Service from D T V called me to verify my story. She assured me it woud be taken care of. The mastercall bill came out with not only the 99.00 fur a months bill for Direct T V.

I spent three hours on the phone being shuffled from one department to another. Customer Service to Billing to multiple times where the answerer put me on hold and said they would transfer but then the phone went dead. Cusstomer Service said it was billing's problem. Billing said they only bill what is turned in to them.

and they had no idea whether orders were correct or not. DISCUSTING. THis month Master Card had no charges from them but we lost the down payment and the months charge.

Three years ago, we had Direct T V. Don, my husband called to inquire about what would happen if we dropped one part of our bundle.

From their answer, he determined not to change anything Then we got a notice that since we had dropped the bundle, it would take getting 120 more channels to get back in.

They blamed Verizon. Verizon blamed Direct T V. We got on a three way call and both said we'd have to take the channels to be in a bundle again.

That was when we changed to DISH T V.

My husband had forgotten all that transaction when he was llured into the Direct T V promotion. I would give ZERO to all dealings with Direct T V.

Anonymous
map-marker Washington, District Of Columbia

Directv Entertainment Tv Package Review from Washington, District Of Columbia

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I paid for a year of service (the Entertainment package) at 36.99 a month. I received my bill and saw I was being billed 51.99. I was told it would even go up more ( to 56.99) . It seems that the Direct TV agents will tell you anything to get your money. I can't deal with a company that will tell you one price and then charge you more and then makes it appear you are the bad guy because you called them on their dishonesty. I cancelled their service and am going to switch to Dish.
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Reason of review:
Pricing issue
Anonymous
map-marker West Chester Township, Ohio

Technical (lack of) support

I scheduled with Direct TV to add a TV. I was sold the "Genie" system on the promise that all my equipment would be updated. The technician arrived at my home without calling ahead and did part of the work. In the process I lost all the shows I had recorded. In talking to Direct TV after the fact they said there was nothing additional they could do as the technician followed the order he had. They stated they could not help me further. I have found Direct TV difficult to work with and this simply adds to the frustration. I look forward to two years from now when I can switch.
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Reason of review:
Poor customer service

Preferred solution: Let the company propose a solution

1 comment
Guest

So let me get this straight, you upgraded your equipment and our are mad that your recordings saved in the hard drive of your old equipment is lost? That is kinda what happens when you upgrade.

Anonymous
map-marker Humble, Texas

Very difficult time with DIRECTV

Please, file your complaint with BBB.org and FCC.org you will get results. It was a very difficult time with the customer service but I documented it and file with BBB and FCC and got results. I have not finish yet because I have to wait until the next billing cycle but the solution is working very well. The files for the documentation of the problem are better if they are written as PDF files. Write them in word or pages, put the screen or snapshot in the page and convert the file to PDF because it is easier to send it to BBB and FCC. They will contact you.
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1 comment
Guest

Let's whine to the BBB and the FCC so that you can get a discount on your bill lol. That is exactly what it sounds like you done.

Anonymous
map-marker Lennon, Michigan

Directv Customer Care Review

Moved back home after caring for an elderly parent for an extended period. Called direct tv due to not receiving NBC and CBS . All other stations work fine. Spent hours getting nowhere with reps. Been a customer for over 20 years. Ready to cancel service. Done hearing their canned nonesence!! Told I have to have a tec. Come out. Could take a month. Are they serious???? They continue to charge me!
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Reason of review:
Poor customer service
Arvilla Czx
map-marker Mobile, Alabama

Upset and mad about the service nobody seems to give a ***

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on the 22/02/2016 I moved into a new home @669 winston square,mobile,AL. 36695. The technician arrived and told him that I wanted the lowest cost tv programs and hook up one tv in the livingroon only. He did not correct the two other tv's that were hooked up @ 9705 galeton court west, they are still set on direct tv and I am inable to correct them. Phoned the direct tv technical department, and found out I was being charged for 3 tv hook up. When I only have one. The technicians kept giving me the run around I have spent at least 2 hours talking to the tehs on diffirent occasions. All I want is to have the who installed this mess to come and correct the situation. I have been with direct tv since 1985 11 years and if this situation is not corrected i will seek a different provider and refuse to pay any outstanding contract. I would like the matter to be rsolved ASAP
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Cons:
  • Sevice
Reason of review:
Pricing issue
Anonymous
map-marker Lynwood, California

Directv Technical Support Review

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When my remote control stopped controlling my dtv cable box, thank God Sierra McKnight was manning the phones to take my call. She walked me thru al the steps neede to reboot the system & bring everything back in sync. You a tree priveledged to have such a gifted & patient employee. I salute your vision of character Thank you. Gerry Comanche Ontario, California
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Reason of review:
Good customer service
Anonymous

Directv complaint

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I have had Directv for 6 years. I live very rural. On the water (but that's north). They did the installation on roof 6 years ago......not me. Now I have a Directv ready 4K TV. I want to upgrade, at additional cost. First technician came out, did not have part and can not go on roof. Second technician says can not go on roof. After I called 3 times to make sure they were sending the right person and right stuff. Their customer service says I must hire someone to go on roof and add reverse band LMB. And I have to figure out someone. They installed it, wether a contractor or not. They should pay!!!!!!
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Loss:
$1500
Pros:
  • Installers were nice
Cons:
  • Can not connect to corp office
Reason of review:
Asking me to pay what they did, poor customer service!!

Preferred solution: Let the company propose a solution

Anonymous
map-marker Pittsburgh, Pennsylvania

Being sued by directv for $10.000

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Received a letter from an attorney in ny representing directv stating that we have been slapped with a fine for $10.000 for using residential service instead of commercial service ,at our small restaurant , which we had no idea was against the law . Obviously someone connected the cable ,they could have clearly seen it was a business . Some research has shown its another legal scam that directv uses to rob small business owners ... Come on $10.000 that's out f***ragious , a drug dealers bail isn't even that much smh ... Pathetic p.o.s
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Cons:
  • Scamming people trying to get by
Reason of review:
Poor customer service
Roosvelt Laj
map-marker Portales, New Mexico

H2 to Viceland on Directv

Changing H2 to viceland, really? "VICELAND" how can that be good??

It is not. I am in the process of getting my programming another way to avoid more weird/unwanted channels off my directv.

The price I pay is exorbitant but it is one of our only forms of entertainment where I live, however this change has given me the reason I need to put myself in high gear to leave directv. I have been a customer for for over 15 years.

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Reason of review:
just poor decisions being made
5 comments
Guest

Why in the world would they put Viceland on, I watched my H2 all the time. This really has me upset, who in the heck is in charge....what were they thinking, now it's just trash !!!

I expect more for the price I'm paying...something needs to be done. I don't pay to watch trash !!!!

Guest

I don't think Directv and ATT cares what we think about programming we receive. Removing History II for Viceland is the last straw for me.

Time to ditch the high fees and get my programs somewhere else that cares about customer support. Very disgusted!!!!!

Guest

I totally agree! Viceland is AWFUL!

Bring back History International!

I hate Viceland!! Maybe it's time to switch to Dish Network!

Guest

Yeah the Viceland thing has pushed me over as well. H2 was a great channel, with out that, I don't need direct tv

Guest

Dropping H2 could be very bad for your business. Not to mention the trash you replaced it with.

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Anonymous
map-marker Boca Raton, Florida

Directv Customer Care Review from Boca Raton, Florida

Completely poor service then when you call they like to transfer you to different departments so you can start off the whole conversation again charge you for things you don't have or receive and their mistakes but they want to charge you so they could come and fix that issue to me it sounds they're good *** artist they know how to collect people's money quick but to fix their problem takes forever just so you could give up on the call but you're being billed then you want to leave the company you're under contract so they help people destroy their credit instead of building this company sucks completely
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Reason of review:
Poor customer service
1 comment
Guest

Same thing happened to me transfer all the time and still Don t get problem resolved

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