DIRECTV
Reviews and Complaints
www.directv.com
Anonymous
Virginia Beach, Virginia
Needed a payment extension
I am a 100% disabled Vietnam Veteran and I rely on TV for my well being. I called for an extension which I got.but they would not give me an extension till the 1st when my VA and Social Security checks Get deposited into my bank. I explained it to them and they didn't care. all they wanted was their money which they will get on the 1st and I will, get another company with a little more compassion and understanding. I did not want to rip them off, tomorrow they get their more and I get someone new. Thank you and if you wish to discuss this, Direct TV, I can be reached at 757 692-**** Mr. Avila
Loss:
$62
1 comment
Anonymous
Duluth, Minnesota
Service charge
My roof was redone and the dish was removed and reinstalled by the roofer. The signal was "not found". I called Direct TV and they told me there would be a $50 service charge to have a person come out and realign the dish. I have been a costumer for years. They are willing to give new customers a break on monthly fees but are going to lose a customer because they are unwilling to service their existing customer. Now they are boing to lose nearly $80 a month because of a $50 service charge. Netflix is looking good to me.
Anonymous
Tempe, Arizona
Ready to buy - rep was condescending
First thing this dumb rep wants is my social security to run my credit! I wanted to ask some questions but before even answering any questions or presenting their offers. I told him i don't want to run my credit and he keeps insisting and being condescending and telling me how i'm dumb for not wanting to run my credit. I will not try to buy anything form a company that does not respect you as a customer even before you become one. It is incredible to me that these people are not taught to respect the customer. Imagine once you start paying!!!
1 comment
Anonymous
Lost all my years of recording box failed,
My box stopped major malfunction. Lost years of recording (pay for view fights events, related to family news recording. You need to be able to download movies and event's to a safe chip. I think it need to be done already.A new box is all I received, Fedx three days later a down loading port is all and it would make your product more superior to the competition. And what is this. 100 word minimum. Is this a college report or a pissed off customer. I don't. Know the reason for the 100word game. Got 6 to go so by.
3 comments
Anonymous
Monterey, California
This has been more trouble then it's worth!!!
My service was off for 3 months.. When I had the service turned back on that is where the trouble began!!! (1) I was told that I would need to have a direct payment made with my debit card (and with this I would be able to choose the date it would like payment to come out if my account I choose the 23rd of the month.. Not true they tapped my account on the 15th) can you say overdraft fees!!! (2) Then I was told the the total per month would be 87.00 per month taken on the 23rd of the month. (Also again NOT TRUE total charges 98.00 a month this with a discount) Then unknown to me (and never was I told this) that I had now signed up for a GET THIS A NEW 2 YEAR CONTRAT!!!! I have not been lied to so often in a business transaction in quite a long time!!! Angry does not begin to cover it!!! Then the manager tried to play on my intelligance when she said to me, " Let me check to see if there are any discounts I can get for you". Please did she really think that I believed that was going to be any discounts??? And I let her know as much!!! I had to dicontinue the auto pay and down grade my service... I am SO PISSED that I can not just walk away from this company with out paying an arm and a leg... I feel so shafted!!! If I had know that this was the case I would have boxed up there equipment and been done with it!!!!
Loss:
$450
Anonymous
Macomb, Michigan
Being charged for movies they say I ordered 6 yrs ago, only after I cancelled service
I've had Dtv for the last 9 yrs.. And have never had a problem.. When had my service shut off I paid my bill in full and sent back the receivers ... I received a new bill stating I owed $35.99 for movies that were on my receiver ... The only time I ever ordered they were ordered from my cell phone because I didn't have a land line.i was told u couldn't order from the remotes unless u had a land land. So I've always paid the extra fee and used my cell... The movies were supposedly ordered 6 years ago. If I don't pays the bill in 15 days they will take it automatically from the account I used in the past.... I was told I had to write a letter to someone to dispute this... By that time they will already takin my money and turned this in to collections... I do believe I was just screwed over... After 45 mins on hold being hung up on 3 times and being told a supervisor will call me back in 2 to 3 hours is ABSOLUTLY UNEXCEPTABLE!!!!!!!!!!!!!!!!
2 comments
Anonymous
Newbury Park, California
Why did i switch from cable
I just dont like everytime it rain i cant watch TV , im sure theres a way to fix this problem because it been going on every since you started this bull sat tv . i will lobbyby for cable i will tell all my fam & friends not to switch even on facebook. With all this new technology out here it can be done. But i feel you dont want to fix it because you dont want to spend money.the crazy thing is when it comes on the picture is pretty i need to have my tv if im writing this complaint for nothing then kiss my *** direct tv
Anonymous
Boston, Massachusetts
Rude customer servic
Tech don't even get out of the car to tell me I can't have another reciever supervisor without pointing his light in sky tyler milersupervisor is in incompent and don't think about speaking to m@g jim mahoy. And his bolss terry sullivan very rude to me their attitude is switch to cable....I think its a good one. 150.oo a month they don't care won't even try to be accomodating.......with people lik that direct tv neds more competiton so they can go out of buiness direct. Needs find more custoner service peep in management....make them do their job since you r paying them do so..........
1 comment
Ernst Aih
El Dorado Hills, California
Directv in EDH is great. I love this company
I am writing this positive review because I am a very happy customer of Directv. I have been with them for20+ years and every time I have ever called I have had someone answer who is polite and helpful. I have think that the programming is much better than Comcast and Dish Networks and the other local cable providers I have tried through the years. I have had several dvr hard drives wear out and every time I have called for support they replaced my dvr without question. They have shipped replacements which I prefer or sent out a tech when I requested. I would never leave Directv unless they keep raising their prices. That is the only negative but they call cost a ton.
1 comment
Annelisa Zwv
Duluth, Minnesota
The local satellite for Island Lake, Duluth MN keeps cutting out
Since June the local stations that we pay for as part of our package keep cutting out. The other stations are much better. It is very frustrating to try and watch a show or tivo a show and have it constantly searching for the satellite. It seems to get better after six p.m. but still cuts out while watching shows. We should have this fixed asap (as soon as possible). I think That the above description explains the situation and don't see why I have to waste my time and yours complying with the hundred count minimum word explanation of this problem.
Zvi Wqz
Cascadia, Oregon
Keeping loosing signal
Over the past week we have lost signal on several channels, both upper and lower channels but not at the same time. In checking the signal strength, anywhere from 5 - 10 transponders are showing a strength of 0 while the rest are in the 90. It is very hard watching a program when every five minutes the signal drops. Sometimes it will go about a whole hour before dropping off. I have been watching Longmire for the past hour and the signal has been going off about every five or 10 minutes for anywhere from 5 minutes to 30 minutes
2 comments
Coni Ntd
Morgan Hill, California
Bullying Tactics by one of your phone representatives
I called at 5:15am this morning (7/10/13) I spoke with Sabrina. I told Sabrina that I made a payment of $101.71 on 7/8/13. I told her that after making the payment the automated system told me they were having problems with their automated system taking the payments. To be sure my payment went through, they suggested I call back in two hours. I actually waited until that afternoon. At that time they gave me the remainder of what my bill would be. Meaning they received my payment!!!! I even put that payment amount in my checkbook. This morning I went to turn on my T.V. and the only thing that came up was the DirecTV logo. This woman Sabrina drilled me like I was a common criminal! Why do I make partial payments on a monthly basis? Why this and why that....seriously? How about it being none of DirecTV's business!!!!! I've survived two strokes. YES, I have doctor's letters if you need proof. She was nothing short of a bully and I am beyond angry about this whole situation! If I don't hear from DirecTV within a certain amount of time I'm going to have my attorney contact your company directly!!!! These are the kind of customer service representatives you want? Unfortunately we live in an area where if we don't get DirecTV then we don't get another option. Trust me when I say, I'm going to complain HEAVILY to the City in which I live. They have a lot of seniors moving into this area & they need to be warned about you & your treatment of customers!!!!!
3 comments
Anonymous
Tampa, Florida
Direct TV Wants Money For A Natural Disaster
A tree due to a tornado, fell in our yard. It did not kill the dish but it did hit it. We called and got Alyssa, and she verified our info, transferred me to Charles, who by the way lives in Montana....so he really doesn't care what happened. He did not express any shock, surprise or ask if we or house were okay! He just kept looking for something he said.....what he was looking for was the contract clause to see who pays for the service call!!! Can you beleive that? He went on and on about a service plan for 8$ a month, but never said it would cover this type of freak accident, and then said it would be 50$ for a tech to come and do whatever. I told they should be ashamed of themselves, for asking so much money for such a freak thing. He did agree he didn't ever get much of anything like this.....but still pay up or.....so he cut the amount in half, and still being a bit rude and short with me, ask what day I would like them. I said well today would be nice, or tomorrow. So we will see what happens tomorrow, and they also do not care if you have to work.....it's all about them. When he ask me about the dish, I told him it didn't look damaged to me, and it was still straight up and standing firmly in place. He said well then it's probably just out of alignment....I said well I can go out there if that's the case and shake it back into alignment, but I know the tech will find something so he can get is 25$ for showing up.....they are a sorry company that will kick people when freak things happen and they are down and still turn right around and try to sell them something.....shame on you and you r poor customer NO service.....
Anonymous
Cedar Rapids, Iowa
Survey response
I wrote the following letter yesterday(7/2) in response to the survey which your email asked me to complete: I received another email which stated that I could not reply on that address. Thus, I am contacting you. I will expect a reply within 48 hrs. as stated. I could not complete this survey. When I came to the question re: features/reasons that I cannot recommend you to others, I could not place checks in the boxes. They simply would not register, so I closed it. The primary reason we would hesitate to recommend you to others is the fact that we lose service with weather conditions, even when they are not severe. Of course, it always happens when the program we are watching has reached a crucial point. This is extremely frustrating! We never had this problem with cable. In addition, we feel that your repair service time is poor. We had a new roof installed yesterday 7/1, and called immediately after the job was finished, We were told that we cannot get it replaced until July 4th. We will expect an adjustment on our statement. This will involve over 3 days with NO service. Our cable company almost always provided same-day service. The rep who answered the call was very polite and professional. She apologized for the time it took to process the information. The computer was extremely slow, and much of the information she requested needed to be repeated 2-3 times. I would estimate that the call took at least 30 minutes. One positive asset is that we are very satisfied with the clarity of the picture when the system is operating...... ~Caroline Tharp 221 North Hackett Rd. Waterloo, Iowa 50701 telephone: 319-234-****
Anonymous
Highlands Ranch, Colorado
Refer a friend is a rip off!!!
For the second time I have referred a friend and have received absolutely nothing. It's a RIFF OFF! The first time I chalked it up to mistakes on my friends part but here we are a second time with new friend a guess what - it happened again! Direct TV has all these little tricks & hoops that they say needed to be jumped through BEFORE the install which makes no sense of course - and there's no way to know about these little tricks! A tricky way to get new customers who are then signed up for two years. It may be DIRTY but smart on their end huh.
Loss:
$200
2 comments
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