DIRECTV
Reviews and Complaints
www.directv.com
Anonymous
Houston, Texas
Lies lies lies
i was a consumer of direct tv and now that i have cancelled, i was told that i would receive boxes to return my equipment and was told by agent that i would have two weeks to return it. well, just received my boxes and they have already charged me...will never do business with someone that says one thing and does another....very pissed off!!! their customer service "sucks", no resolution, not even after talking to a supervisor. was told that agent didn't know their policy....really!!!!....how about teaching them your policy before they start talking to clients!!!
Loss:
$416
1 comment
Anonymous
Saint Charles, Illinois
Direct tv
a month ago my husband and I signed up for basic tv because that is what we have - we are in our 60's. For Christmas our children bought us a flat screen HDTV - we need hd hook up - direct tv wants an additional $280 to the $178 we already payed last month, or $480 to cancel our contract! They said we should have signed up for it a month ago - WE DIDN"T HAVE HD THEN!!! OMG - money making company - DO NOT GO WITH DIRECT TV!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! My son spent an hour on the phone going from supervisor to supervisor with all saying we should have signed up for it when we ordered it. OMG - how were we suppose to know we were getting a HDTV from our children for Christmas?
3 comments
debbieammons
Estacada, Oregon
Direct TV 6 YRS LATER???
We recently returned our sim cards when we changed satelitte companies. 6 yrs later they are saying we ordered adult movies and ufc fights in 2006???! First we are NOT adult movie people. Second we are way too cheap to order a $40 ufc fight when we can go to a friends and watch for free. When we explained we didnt order these the guy argued with us and sad too bad just pay it. If we could have ordered the movies wouldn't we have continued to order movies not just in a six month period? DONT USE DIRECT TV!!!!
steve D Joh
Washington, District Of Columbia
Deceptive Information By DirectTV personnel
I had a a ending balance of 135.55 for the month of December and I was going to pay the ending balance on 12-28-2011 but a Directtv representative advised I could wait until 01-6-2012 (pay day) and pay and suspend my account on this day without penalties. But when I went to go pay my account they insisted I pay 270.00 before they would suspend my account ! Now they say OK we will suspend your account and you can pay the 135.55 but we will take you to collections for the rest !! This is garbage the representative I spoke to on 12-28 should have told my bill would at least double and it would be wiser to pay it on 12-28-11. I am going up the food chain and keep complaining. Now on hold and no return phone calls. GREAT SERVICE NOT
Anonymous
Citrus Heights, California
PO'd Direct TV Customer
Signed a 2-year contract via Costco for Directv. At first, major problems w/installation. But with Costsco's well-deserved reputation for integrity, Directv made things right. Now, coming up on second year, and there is a price increase. OK; was anticipated. Also, since needs have changed, want to change packages. Spent 1.5 hours on the phone being passed around, given conflicting information about what they would involve and what it would cost, to be ultimately handed of to an exceeedingly rude individual with a Russian accent, who was the personification of arrogance. Would not investigate the fact that am still entitled to a second-year, but smaller rebate. Guess he figures it's my job to ensure customer satisfaction. Needless to say, I am furious. Have already spoken to 6 individuals, only to end up with absolutely no satisfaction. Management has largely rendered its Customer Service department impotent, in that it has little or no power to make things right. Add to that, an arrogant respresentative and its a sure-fire recipe for one customer who is now counting the days 'til she can dump Directv and switch to another provider. These recent experiences w/Directv have only shown that they have NO interest whatsoever in customer satisfaction or retention. Shame on them. I am through fightng this battle; however, I will be making it known to Costco loud and clear. They GENUINELY care about customer satisfaction, in that they walk the walk; not just talk the talk as I've ufortunately found others to do. My advice: no matter how good the deal sounds, DO NOT, I repeat DO NOT sign a 2-year contract w/Directv. It isn't worth the aggravation--or the money!!!
Anonymous
Earlville, New York
DIRECT TV False Promises
If you don't know of their special deals you will pay higher prices - even as a customer. I called about upgrade of receiver and told the price was $99 but upon questioning them, I was told"since you asked I can drop the price to $$49. NOw as a customer they were willing to give me the shaft. On a previous occasion I calle dto change my programing and the sales person added a free sports program without my knowledge and then after the three months I saw a charge of $13. I didn't know about the program and never used it. Watch you back with DIRECT TV you will get shafted .
4 comments
MARYDIRECTTV B
Miami, Florida
NEED FOX CHANNEL BACK
you need to resolve the problem with FOX CHANNEL 7 they have a lot of programs that i like I end up at my neighbors to watch those programs ( the have comcast). I can not beleive that a big company like direct tv can not resolve this problem.. and how come no body else has a problem with channel 7 ? How long do you thing this is going to take? and what is the problem anyway? let me say it this way you are going to lose a lot of customers and money...come on BIG BOYS you make the money solve the problem.
Anonymous
Boston, Massachusetts
Channel 56 wliv
when do we get channel 56 back wliv.? it says a short time its been a week. wonder if we are going to get money off our bill for not being able to watch what we pay for.? VELMA-RUSSIN. dont know what else to say just give me the channels i pay you for missing the good showes that should be on channel 56 damm it.i dont want any phone calls about this either i just want what i pay for hope others are writing about this also ill be waiting for my channel 56 to come back on soon like to-morrow would be nice
Anonymous
Charlotte, North Carolina
Direct TV stinks!!!...
Direct TV sucks...absolutely hate it. Horrible customer service...they remove channels without notice...the guide is comfusing etc etc etc STAY AWAY FROM *** DIRECT TV...I miss my old cable line up! DIRECT TV sucks!!
1 comment
beliedto
Wellington, Nevada
Took money from my account with knowledge
directtv took a large amount of money from my account without my permission or knowledge until i checked my bank statement. this is after many complaints and questions about my account with them. they never corrected or changed anything. finally in utter frustration i stopped paying my bill. they demanded the return of their equipment, which was returned, but they took the cost of the equipment from my account.now i am thoroughly pissed off. i believe my money should be returned but here is no chance of that since service had been disconnected . no company should be allowed to directly withdraw money from your account without permission or knowledge!!!
Susan H Lpc
Las Vegas, Nevada
DirecTV doesn't deliver and won't let you quit. Help.
We have had DirecTV for 1&1/2 horrible years of losing the picture due to rain, wind, planes and ??? Tonight, after I turned off the TV, took a shower and came back, the picture was once again snow. (BTW, we had 3 DVRs changed out in the first 2 months, plus at least 6 technicians who tried to make DirecTV work, and it has been better, but it has never been great. It still skips and they can't seem to fix that so we live with it.) Tonight I tried all of the reboot routine myself (check both remotes, be sure the channels are correct, unplug the DVR, wait, replug it, hit the reset button, unplug the TV, try the input buttons. . .) I then called DTV & went through the entire reboot routine again. After nothing worked, I was told no help is available for a WEEK. It's the Saturday before Thanksgiving, so NO holiday TV movies or football! I said that was totally unacceptable, and got an apology. I have asked before, when we first had so much troule, if I could just get out of the contract, but NO. To cancel before 9/12 means a huge penalty. I am so angry I worry about my health. I feel helpless because this heartless, inept, poor excuse for a service company can't fix anything and will not let me just cancel and get back my cable, which WORKED! (I switched to save money--what a joke--they keep raising the rates every few months, so they are liars and *** artists as well as being a very bad company.) Anybody thinking of switching to DirecTV? DON'T DO IT!!! Use rabbit ears--build your own dish out of tin foil, but do NOT contract with this underhanded bunch of theives!
4 comments
SARAH Loc
Grapevine, Texas
DIrectV NOT!!
Directv is getting worse and worse,They would not allow me to change the date my bill was debited from my bank. I asked to have it changed from the 29th to the 1st. When I cancelled my automatic draft they started billing me $10 a month for HDTV. No one explained to me that if I set up a check draft I could choose the date I wanted the bill drafted, anyway, later I tried to set up a check draft to get the benefit of the $10 savings and they said I have been Permanently removed from that offer.
1 comment
Anonymous
Denver, Colorado
Direct TV Ads
I cannot stand the commercial for Direct TV! The weird boy is more than we can watch. We change channels or mute it!!! Why do companies feel they have to have ads showing children as psycho's? Where are the American values of happy homes and families? We enjoy Wheel of Fortune and Jeopardy, but unfortunately we have had to endure endless Direct TV ads during this time period. Please come up with some ad that is better and does not promote psycho behavior. We know you can do it!!! Just find a better company to do your advertising, please!
1 comment
Aanika Vjq
Greenville, Texas
Direct TV
Direct TV is the worst company I have ever worked with!!! I was forced to connect with them when I moved into my new apartment and it took me 3 days to cancel!! Their people are rude, not willing to help, and disrespectful! I have had nothing but issues. They charged me 500 dollars to cancel-- then when they didnt charge my account they turned me in to collections. Their customer service folks called me and then hung up on me, then when i called the corportate office they shrugged it off like it was my fault--what happened to the customer is always right. I will go with out any type of TV before I would ever become a customer of theirs!!!!!!!!!!!
1 comment
Karen Rup
Salem, Oregon
Direct TV Fraudulent Charges
It all began when i purchased direct TV, the receiver they gave me was defective 1 day after beginning service, so the sent me a new one and the nightmare began. We sent back the defective receiver 2 days after receiving the new one. The automatically debited my account for 160 bucks over drawing my bank account for not returning the receiver 1 month after i sent it to them. One month later after many calls they finally found the receiver, but still wouldn't return the money to my account, telling me they were set up to only take money out not put it in. The manager told me to dispute the charges which i already did anyway. I asked to be put on regular billing and off auto pay, which they did, the next billing there was a 10 dollar charge for hd. They told me when taken off of auto pay u have to pay an extra 10 dollars now for hd, they only told me this AFTER i was billed, so i asked to go back on auto pay. They re answer was once off of auto pay you cant be put back on it . So now instead of the 35 a month I signed up for i was being charged 45. They then offered me 3 premium movie channels for free for 3 months so i got those. At the end of the 3 months i called and cancelled them< they told me i could purchase them again there was a special buy one get one premium channel for free so i did. The next bill i was charged full price theyre explanation was i had to pay full price untill my billing period ended. Half way through the month they disconnected me with no warning for putting a stop payment on the 160 they should have never charged me for. I called and talked to a manager he told me i owed them an outragous amount of money that i pay it or no tv. I told him i had called direct tv every month and paid the exact amount they told me to pay. He told me that didnt matter That I pay the new amount or no tv. So i told him im cancelling my account he told me i will be billed for all the fraudulent charges and the two year agreement or they will ruin my credit.
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I purchased the NFL Sunday Ticket, which is in the hundreds of dollars. The first Sunday rolls around and my service goes down.
It finally comes back on during the fourth quarter after I call and complain im told we can't gives refunds on the Sunday ticket. All i wanted was one day of the charge refunded but even a supervisor tells me no. 2nd and third week go by fine then the fourth week is the same thing and no one can help me. Its just too bad I missed week four and no refund of any sort.
So I called and cancealed my entire service and eventhough I didn't watch the final weeks Direct TV keeps sending me collection bills nearly 2 years later. WORTHLESS COMPANY NEVER USE THEM!