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Directv - Account Review from Tampa, Florida

All my movie channels have been off for 2 days... I call CS and ask what's up... they first deny it... then admit they are doing maintenance for over a week on the movie channels... I said ok... the only reason I pay for Direct TV is the movies so just credit my account for the 25% of the month that you failed to provide the services I paid for - the lady said nope... I've been with the knuckleheads over a decade... I'm done with them!
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Review
#639155 Review #639155 is a subjective opinion of poster.
Reason of review
Problem with delivery
Directv - Website Review from Miami, Florida
Re:Account #41525615 Although I have NEVER been a customer of Direct tv someone (possibly one of my neighbors) found my lost wallet with my daughter's disability debit card in it and began making monthly payments using this card without my consent. Unfortunately for me...
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2 comments
Anonymous
#1021432

Contact your state Attorney General and they will go after them!!!

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Review
#638723 Review #638723 is a subjective opinion of poster.
Reason of review
Problems with payment

Directv in San Antonio, Texas - Class action law suit - Direct TV

2.4
Details
We should file a CLASS ACTION LAW SUIT: If you sign a contract and hold up your end of it by paying your bill promptly every month, I think is it a reasonable expectation that the other party (Direct TV) provides you with the service you are paying for. The inability to provide access to on demand program is unacceptable. On demand means I watch the when I want to watch it, not needing to record it and watch it later! It NEVER works! DIRECT TV is horrible, and I think we as consumers should not tolerate it! They want you to pay to cancel a contract that they are not living up to!
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1 comment
Anonymous
#986568

Class action for a free service, if you don't like the on demand don't use it or get a better ISP, but look I'm I a good mood today I will send out a company wide email telling agents that anyone who mention this site to refund all the money paid for this free service

Review
#638594 Review #638594 is a subjective opinion of poster.
Cons
  • On demand service
Reason of review
I expect to get what I pay for, and not to be obligated to pay for a service that is not meeting what is advertised! That is just bad business, and I am serious the consumers should file a law suit.
Preferred solution
I have paid for sub-par service, but only asking to be released from my contract without penalty.

Directv in Modesto, California - False promise

1.0
Details
I was told by Direct TV that with a two year contract I will get Genie DVR, 3 months of HBO and Showtime, 12 months of NFL Sunday Ticket. Now I'm told that these were verbal promise from a sales agent to me over the phone so Direct TV do not have to honor it. I will have to keep the two-year contract and there's nothing I can do about it. This is so unfair and not right. I have contact Direct so many time about this issue that now, they just give me the run around. They will give the excuse to hold the line for a supervisor. I have waited hours and no one would pick up the line. I filed a complaint with BBB and still waiting for their answer.
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Review
#637753 Review #637753 is a subjective opinion of poster.
Reason of review
Poor customer service
Tags
  • false advertaising

Directv - Receiver Review from Helotes, Texas

I have called and complained about my box shutting off by itself and no help just keep getting asked if I did the trouble shooting and still no help I pay my bill and still no help and I have to pay to have a new box not right the customer makes the business and no one cares I have been with direct tv for more than a year this is my last year as soon as my lease is up and will never get them again
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2 comments
Anonymous
#986210

It sounds like that they are not making you pay for a new receiver just making you pay for the shipping to send you a replacement now you do have the option of getting protection plan for $7.99/a month and then you will not have to pay for shipping or service calls but if you decline to pay for the replacement then you forfeited your right to complain because you declined to solve the issue

Anonymous
#985650

Sounds like you have the same box that I have.If so you do not need a new box you need to re-program your box so it will not be in Energy Saver Mode.My box is programmed to shut down when not in use for a certain period of time.This is called Energy Saver Mode.Before your box shuts down you should get a message across your screen that your box is getting ready to shut down because of non use for an extended period of time.It will show you the Cancel or Re-Program your box to not shut message.All you have to do is either Cancel the shut down mode or Change the setting on your box from the Energy Saver Mode to the Constant View Mode.You can follow simple instructions right?

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Review
#637424 Review #637424 is a subjective opinion of poster.
Reason of review
Poor customer service

Directv - Direct TV deceptitive pricing practices

After receiving a phone call from a Direct TV rep, I agreed to a 12 month plan at a specific price. When I got my bill the price was higher than I agreed to. I called Direct TV and was told there was nothing they could do. I cancelled my service because they changed the terms of the agreement and they billed my credit card $104.00 for early cancellation. Direct TV uses deceptive pricing practices to get people to sign up for there service. I will be filing a complaint with the Federal Trade Commission and I strongly suggest others do the same.
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Review
#637368 Review #637368 is a subjective opinion of poster.
Reason of review
Pricing issue

Directv Tv Service Review

Was a customer for 7 years and they took money out of my account without permission. Never looked back and just watch regular t.v now! F u direct tv
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Review
#636890 Review #636890 is a subjective opinion of poster.
Reason of review
Problems with payment

Other Product Review

I feel that for what I pay its not worthy for the device, especially with redundant programs. I really feel that your ripping me off my money. I would like to meet the asso that owns or operates b this. I'm sure that asso doesn't like his or hers product. Assos
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Review
#636797 Review #636797 is a subjective opinion of poster.

Baseball Game Broadcasting Review

I ordered the mlb package and was told i fan watch the dogers games on the other teams broadcast and the first time i tried to watch a game it was blackedout when i called i was told that local games are blacked out beacause i could buy a ticket and go to the game thats *** and i waited 35 min on hold so they could cancel it im disappointed with direct tv
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Review
#636748 Review #636748 is a subjective opinion of poster.
Reason of review
Bad quality

Directv in Lake Worth, Florida - Direct TV is a fraud

We switched from Cable to Direct TV after being told that the service was identical. In fact, the On Demand content, which we use always, is nowhere the same. You cannot see any shows that were on live TV or Premium channels for months. We used to be able to see the Sunday HBO shows the following night. On Direct TV you'll never see them. It is a complete scam, and they want you to pay $500 to get out of an agreement that was falsely promoted. When we called Direct TV a week after it was installed, they told us that On Demand was streamed directly from the channel, and they had no control over it- just like the cable companies. So for a while we thought that Verizon had changed its On Demand offerings. We then visited a friend with cable, and they had all the On Demand selection we used to have. Beware Direct TV.
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1 comment
Anonymous
#984352

There is no fraud just a different type of service get used to it or don't make no difference to dtv it is a free service also don't need to lie about the fees it's only $440 to cancel early if and if you choose that option they will be happy to take your money and yes you did authorized then to take the money out of your account so let's not see you crying they stole my money read the agreement you signed

Review
#635889 Review #635889 is a subjective opinion of poster.
Cons
  • On demand
Reason of review
Bad quality
Loss
$500
Preferred solution
Full refund