DIRECTV
Reviews and Complaints
www.directv.com
Anonymous
Eau Claire, Wisconsin
Not following contract with costumer
I am a direct tv subscriber I demand that sonlife broadcast be on 24 hrs a day.7 days a week. They need to be allowed to broad cast 24hrs a day 7 days a week, that's what the contract is for. Wednesday evening January 19 2011 you preempted the programing and I missed out on a Live service. This is not the first time this has happen. I am a supporter of sonlife broadcast and when you cheat them out of air time you are cheating your loyal costumers also. I trust that you will corret this problem as soon as possible. Thank You, Loyal Customer J W from Wisconsin
Anonymous
Miami, Florida
Sign you up, raise the rates
After hours on the phone going back and forth on rates and rebates we finally sign up for 2 years with DirectTV for my wife's elderly parents in another state. Less than 1 month later we receive a letter saying they are raising the rates $2.00/mo. They actually used the same tactic in my condo after the association switched over. Within 1 month of signing up, they raised the rates here too. This appears to be standard practice for DirectTV. Sign em up, then raise the rates after you locked them in. How is this even legal? Avoid them like the plague.
Anonymous
San Luis Obispo, California
Request for L.A. news in our area
I am pleased with Direct TV however I was very disappointed that we do not have a Los Angeles news available in our area of San Luis Obispo. When I had direct TV several years ago in the San Joaquin Valley we had several L.A. news stations and I got use to watching them and enjoy them very much. I was recently told by a Dish TV user that they now have Channel 5 KTLA from Los Angeles and it seems like Direct TV could also provide some sort of L.A. news???? Kathleen Keller San Luis Obispo, CA.
Anonymous
Saint Paul, Minnesota
Mutiple phone calls for credit reinbersement
my account was terminated two days earlier than discussed with a direct TV customer service rep./billing dept. representative without proper notice. that led to a withdrawal out of my bank account for a past due bill and equipment charge that threw my account negative.my direct TV account was terminated on 10/12 and my bank account was charged on 10/17. that is a five day time lapse for direct TV to receive their money. it is now 11/17 and my bank account has still not been credited for the equipment i was charged for that i returned and direct TV received on 10/20. I have made over 30 phone call to direct TV wondering what is taking so long and have gotten a different answer on how processing and procedure works every time.I have badge numbers and i.d. numbers of two out of about forty people that could actually help and explain what was happening. I am on my third 3-5 business day wait after one 7-10 day wait plus a week for good measure. many billing reps.(the only one a customer is allowed to talk to)have told me i would have to wait 6-8 weeks for a refund knowing *** well they were wrong. i would have to hang up, redial and pray i connected with someone not only in the same country,but who actually knew how to do their job. I have burnt up many cell phone minutes getting the run around and wrong answers meanwhile my bank account sits idle because of all the overdrafts that i cannot have reversed until the credit from direct TV reaches my account according to the claims dept. at wellsfargo. I am looking into legal action due to the incompetence and the lack of care to a customer once their account has been terminated(2 days early according to a verbal, recorded for quality assurance purpose, agreent). direct TV received their money in 5 days, why wasn't my account reimbursed within a week of them receiving my equipment in good condition. this letter is for someone in the corporate division of direct TV, not one of the many *** who just go through the motions over the phone. i was told that complaints go to the corporate division which i was not allowed to get ahold of either. a response is in order or at least an explanation as to why i still have not received my credit. my e-mail is chrislanerd@***.com or cell# is 763-744-****. i would like a response sooner than 5-7 business days. date:11/17/2010
1 comment
Anonymous
Wolfeboro, New Hampshire
Direct TV
They are the most dishonest hateful and none service company I have had the none pleasure to get involved with. Service is awful cancelled after 1 year and extra charges every 2 months or so and now they want another $180.00 because I cancelled because of awful service and satelitte that does not work in my treed area. We are seniors on a fixed income these people are robers they have just bought allot of advertising we will let everyone know and will stop everytime we see a truck trying to connect so someone else does not get hurt
Anonymous
Gilbert, South Carolina
Charges and channels. I can't keep on paying this bill if it goes up again.
You are very expensive and keep going up for long time users. The 150 channels are the only one with HGTV, FOOD, DIY, games, and so many more that are the only ones I watch along with my hometown channels and I have to pay extra for them. I have complained several times and you keep telling me there is nothing you can do. I am a 68 yr. old widow and have to work to pay my bills, it is getting where I am going to have to guit you because my bill is getting close to 100 dollars. Please try to help us oldies out with the expense or give us more choices Thanks
crabbyjim K
Saint Louis, Missouri
Direct Tv - Into Collection before Statement
Middle of sept. 2010 I canceled my direct service and sent the equipment back (they got it) on 9/18 statement, a final bill of $1 amount due and paid it - 9/25 statement, shows $83.09 credit no payment due - 10/18 statement, $84.09 credit no payment due - 11/18 statement, shows a Programming Adjustment on 11/15 for $244.09 less the credit leaving $160.00 amount due - I recieved this statement on 11/22 so I called, only to find out it went to a collection agency on 11/19 three days before I recieved the statement - I went as far as I could by phone only to find out that they did'nt know why the statements were incomplete, there was no one else to talk to and "the accounting office is just a Big Machine that prints out statements" - I guess the machine opens my envelopes and enters in the data too - what kind of Programming Adjustment for $244.09 could I have recieved with no service and no equipment for 2 months - I'm in collection over a bill I never recieved and all they can say is "thats unfortunate for you" - Is there no one to talk to - How can we stop this company from being a legal bully - Retired Jim with no Christmas this year - Thanks -
Loss:
$160
2 comments
Roz M Kif
Stockton, California
DirTV
DirTV furnishes you with a remote control. I could not remove the batteries from the remote. I thought the remote was defective. They said the warranty expired on the remote. I said it was defective and since batteries do not have to be replaced more than every six months or once a year, there would be no way I would know the remote was defective. The representative said in any case, I would have to pay $15 dollars for a new remote. I asked to speak to the supervisor; I waited 15 minutes and hung up because I decided to call the representative who signed me up for DirTV. He said the remotes have a problem with removing batteries. He told me I could come in and he would show me how to remove the batteries. He also said he and other representatives have told the company to fix the problem with a new design for the remote but received negative response. He also said everybody calls to complain about this problem. I had to have my oil changed today so I took the remote with me and my mechanic tried different ways to get the batteries out and found a solution. Does DirTV know that we have gone to the moon but they cannot make a remote control with simple battery removal.
Anonymous
Sacramento, California
Overcharges, lies and undisclosed increase in contract period
Duped by DirecTV. I took their NFL package which first appeared on my September 2010 bill. I was told I would pay that rate until the March 2011 bill. I wrote it down so I would know when to expect a change. Now they insist it was a 5-mo package which would at least take me through January, right? Sept-Oct-Nov-Dec-Jan is 5 mos, yes? No, they bumped my bill up for January after only 4 payments. On top of that, when I had an additional box installed in October, they started a new contract date without telling me. My 2 yr committment set to end in June now runs to October. Subscribers will one day see a class-action suit when DirecTV being ordered to pay back all these overcharges.
1 comment
Anonymous
Winston Salem, North Carolina
Direct TV bait and switch
Direct TV is hands down the worst experience I have ever had with a company! They tell you one price then they add on a bunch of fees. After you sign an agreement with your final price, your first bill will be double. They will claim they haven't processed your rebate yet because you didn't complete it 6 weeks before requesting your service. I literally called the day after installation to cancel, and was threatened with a $450 early cancellation fee! For one day of having the service! They will try to do anything they can to keep you in service even if it means hanging up on you so you have to keep calling back. Don't give up....don't let these people threaten you! I think it is a disgrace that they can talk about their "excellent customer service" on their site. Even if the people were nice (which 80% of them are not!) every policy Direct TV has seems to be aimed at seeing how much extra money they can try to trick and threaten you into paying. Not customer friendly at all!
1 comment
Michelle P Dzc
Fremont, Michigan
Smart Circle and Direct TV
I got a better TV today and came home and tried to hook my direct tv equipment up to it. I thought nothing of it because with Comcast I could do it myself with no problem. Of course when I tried to turn it on it said it was searching for the signal. I called the number (through Best Buy) thinking again, like cable, it could reset. I spoke with someone named Chris who informed me that I will now have to have a service call for which I will be charged because I "moved the equipment." I am absolutely irate about this. I do not recall ANYONE ever telling me this. Yes, I paid more for Comcast, but they didn't have these hidden service fees not to mention the aggravation of the whole thing. I DO have a service call schduled for Saturday and I feel I should NOT have to pay for this. Unfortunately I just started with direct tv but the minute the contract is up I WILL go back to cable where I won't have these issues again. Extreme inconvenience and hidden fees. Never again.
6 comments
Anonymous
Stockton, California
Added unauthorized charges to my bill
Direct TV added a $5.99 per month protection plan without my authorization. Also they did not clearly explain that I had to go on line and register rebates, resulting in $20 overcharges for my first three bills. They did agree to remove the $5.99 when I called and instructed me how to go on line , set up my account, then apply for the rebate. They advertise over 200 channels, but a large number of these are duplicate, or strictly promotionals for products I have no interest in. The list of free movies seems to be the same movies over and over again.
Anonymous
Sacramento, California
All I get is rerun on the channels i watch
I am sick and tired of watching reruns on the game show ond on the 278-280 channel I would like to see whose ever is in chared fired, if then can not do there job, and now they want me to write a less 100 words, I could go on and on about how bad they run there co. If I could not do a better job I would not have to be fire i would not take the co. money,and I would leave the co.I am thinking about canceling and going to dish network how about that.
3 comments
Andrea C Zuc
Syracuse, New York
No Service Due to Snow
My satellite dish is covered with snow and has not gotten a signal for over 24 hours. I called Direct TV and they said that they do not send service techs out in the snow. Why even offer a product like that in a snow region if you can not service the thing. My two choices are to climb on my roof and clean the snow off my dish or wait until the snow melts. They will not give me a credit for days without service because I have a DVR and can still watched my taped shows. I wish they had been upfront with me when I signed the contract instead of telling me that they have the best equipment that rarely is affected by weather. This is only the first snow of the season so I am expecting a long winter without tv.
Loss:
$60
hat v
Irvine, California
Direct TV is very bad !!!!!!!!!!
I was told by an agent of Direct TV was you can sign up w/ them if I don't like then just cancel it. It's turn out now , I cancel , Direct TV charged me w/ $450 fee. Any one out there we can talk and complaint about this. This is a rip off. What should I do ? Pay or don't pay ???? Where I should address this issue to ? any one out there get the same ?? Why such a big company like this betray the consumers trust ??? Please help !!!. We don't have to trust your company any more ??? HELP HELP HELP
2 comments
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I paid a directtv bill online for a relative using my debit card. (just helping them out).
Well this person cancelled their directtv account soon after and didnt get their equipment back in the aloted time. So directtv debited my account for 394.52!!! and I wasnt even the account holder.
So after hours on the phone talking to countless people and re explaining the story over and over I still havent received my money back. To me thats the same as stealing, I'm not even the account holder and I certainly didnt authorize them to debit my account for one of their customers.