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We lost our local NBC channel because neither side will agree on the terms. I have been told I can get the NBC channel for free with an antenna. Well that would be great if I had an antenna and unfortunately we live in a very rural area so antenna reception is not...
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1 comment
Anonymous
#864747

I agree 100%. I'm super pissed that we don't have NBC right now!

Super annoying, but the worst part is that they are not doing anything for their customers.

Raycom is mostly to blame here, but directv promised us the channel in our lineup. I'm also super annoyed because we don't have espn sec and have to upgrade our package to get one *** channel that should be free anyway....ridiculous!!!

Review
#528748 Review #528748 is a subjective opinion of poster.
Reason of review
Poor customer service

Directv Verses FOX 54 Augusta Ga.

1.0
Details
Directv & the local FOX channel for Augusta Ga. are using their viewers as hostages for their local viewing. This is conveniently being done at the time of the upcoming football season. This makes us the viewers, suffer for who gets more money. Directv hires contractors to handle all of their customer calls, to keep their complaints to a minimum. We the customers also get to troubleshoot the Directv equipment, to save them money also! We have purchase a warranty contract for our equipment every month, just to keep our equipment working. If enough people threaten to cancel their Directv service, we will get our channel restored. I would rather watch a different FOX network, because our local station sucks!!!!!!!!!!!!!!!!!!!!!!!!!!! It is time for us the customers to be correct for once! FOX 54 Augusta Ga. & Directv need to stop making their customers suffer, because without us, they are nothing!
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3 comments
Anonymous
#865128

I am very disapointed, I watch the 10 pm news and other shows, what we are paying for this is crazy. There are some channels that are in the line up 2 to 3 times,same channels. Very unhappy!

Anonymous
#864342

DirectTV has already stated we will get the scheduled games regardless of Raycom's actions... So you are partially wrong, DirectTV is trying to help a bit, Raycom are just being greedy ***...

Anonymous
#864330

Yea, give us Fox from Atlanta. This local station really does suck.

They say they want the value paid to them....maybe they never thought their value isnt worth it.

It's like a High School operation.. Graphics are cheap, local personalities are flaky.

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Review
#528560 Review #528560 is a subjective opinion of poster.

Directv Tv Channel Review

Direct tv cancelled cbs when they were in negotiations with cbs. How can you do that to customers and then charge them extra for channels.It is football season you screwed the customer they were supposed to have til November 1st. I guess its time to look for another cable provider.
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Review
#528537 Review #528537 is a subjective opinion of poster.

Directv Tv Package Review

I was lied to by Direct TV when I was offered a package. I am beyond very dissatisfied with this company and people lie and aren't willing to work with me. They have proof on a computer in notes where I am offered one thing then told a few days later I had a Audit really?
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Review
#528533 Review #528533 is a subjective opinion of poster.

Directv in Germantown, Maryland - Direct TV Customer Service Manager called me a liar and then hung up.

1.8
Details
This is not the first time that we have lost our local stations because Direct TV doesn't want to pay the amount that Raycom ask for. They wait until the last minute to negotiate and then while they are negotiating we lose our local channels. I live in the South Mississippi and this has happened before and in the past when this has happened they have allowed me to pay an extra 2 or 3 dollars and get a ABC and NBC station on the east or west coast that is not owned by Raycom. In fact, they have done this two or three times. This time when I called I spoke to a CSR who didn't know what he was doing and just kept repeating himself in the monotone voice that he had been trained to use and actually sounded like he hated his job. He finally passed me off to his manager. Her name was Keira. She cut me off short and told me that what I was requesting could not be done. She said that Raycom owned all of the NBC and ABC stations in the United States which I know is not true. When I said that this had been done for me in the past she basically called me a liar in so many words and said it had never been done. When I called her hand at calling me a liar she cut me off rudely and said, "Is there anything else you need?" I said I would like to speak to her manager she said there was nobody that was above her. Ha!. Then she asked again if I was interested in something else. When I said that I wanted to talk about the specifics that Raycom did not own all of NBC stations and I wanted to know why I could not get another station she hung up on me. I will be out of here as soon as my contract is up and I want everyone to know just how incompetent Direct TV and their CSR's are. Beep beep. That's all folks.
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2 comments
Anonymous
#864877

You are right, Raycom does not own all of the stations. However Directv can not give you a network channel from somewhere else in the country if Raycom has the rights to your area.

Since Raycom owns the broadcasting rights to your area, if Directv broadcast that network from another area, Raycom could sue ( and win ).

Raycom is trying to jack up prices and Directv is trying to hold costs down. If Raycom wins, who do you think is going to pay the Higher price??

It will be passed to YOU!

Anonymous
#864256

After reading your review it is obvious you are a sexist and seem to have an issue with women in power. So glad she told you off.

I bet you were shocked a woman was in charge of a big company and there was no one above her, that obviously hurt your male ego. That sir is the real issue.

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Review
#528530 Review #528530 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$200
Preferred solution
Deliver product or service ordered

Directv in Ellisville, Mississippi - Local channels

Direct tv cut out local channel of wdam tv chanel 7 Hattiesburg Mississippi. the company cut out local channel ouut. and took it off the air.. we have no way of receiving the local news without hooking up an antenna. Why are we not receiving this channel. I believe if we do not get this service reinstated we will be changing our service to Dish network. What other information so you need.The station is wdam tv located in Eastabutchie Mississippi. Why does this complaint have to be atleast a hundred words.. This could be addressed in less words.
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Review
#528527 Review #528527 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Price reduction

Local News Channel Review

I need my WAVE-3 tv back in louisville, Ky!! It is our favorite local news and program channel. This is not acceptable. Please fix it!
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Review
#528493 Review #528493 is a subjective opinion of poster.
Today I was upset that my favorite shows were not on Texas Walker and Bonanza. I don't like to watch 8 episodes of Candid Camera. Please make a change as I am not happy and we just signed up with DirectTV. Who makes the decision to constantly change the shows I enjoy....
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2 comments
Anonymous
#1227900

My husband has been wanting these shows all day

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Review
#528481 Review #528481 is a subjective opinion of poster.
2.0
Details
My wife called and asked why we were being charged for NFLticket. The first customer service person handed her off to the cancellation desk without my wife having any idea whom she was talking to. The lady was immediately belligerent and more than rude. My wife ask...
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1 comment
Anonymous
#878220

Direct TV resolved all of our issues and took care of it in less than an hour. All it took was getting a hold of the right people and it was fixed.

Review
#528460 Review #528460 is a subjective opinion of poster.
Reason of review
Poor customer service
Loss
$1000

Directv - Tv Channel Review from New Orleans, Louisiana

Direct tv will be out of business soon. No business will ever survive that messes with its customers so much (unreasonable contracts that do not keep promised services, poor costumer service, deleting channels). I didn't think direct tv could be anymore screwed up as a business until they took off FOX!! A free *** channel on regular tv they deleted from my service after I paid a lot of money and entered into a contract for certain channels (FOX). Now because I'm out of town on business next Sunday I can't record the first football game of the season after I paid for the services to watch and record, now I get screwed but I have to keep paying you?? You pieces of *** deserve to go out of business.
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Review
#528422 Review #528422 is a subjective opinion of poster.