DIRECTV
Reviews and Complaints
www.directv.com
Anonymous
Wautoma, Wisconsin
I downloaded the program with payment, most channels dont come in, and when they do, its bad viewing
i paid 30 dollars for a direct tv program on the internet. hardly any shows come in, plus when they do, they stop and reload. i dont understand. i have a great operating system, windows 7. i want my money back and fast. i will stop payment of sort, if i can. it is called satelite direct. i realize now what a mistake it was to purchase the program last night. i purchased the program on the evening of august 9, 2010. the program itself does not have helpful hints on how to get the program to run better. i dont know what to do.
Loss:
$30
marynron
Lake Worth, Florida
Directv lied about total price
After going back and forth, dtv offered us our same package but with new receiver at the same price. they lied. our first bill was a lot higher. then they refused to cancel our subscription. they are liars. horrible liars. when we made the deal, it was for a simple package that we had for years. however, we needed a new receiver as ours was very old and worn out. we are on a fixed budget. if they couldnt comply with our terms, we were going to call Dish or cable. they promised us the same deal with no increase in payment, THEY LIED. said we could cancel for 200.00.
ahmed Hwk
Reston, Virginia
Wow direct is the #1 thief
they advertise falls info and they are thief's. they send me all the contract after they installed the cable. and their customer service will talk sweet at first than after u r in . the catch begins. you cant cancel you r service for 24 months . and there is a fee of 400 and up for your cancellation . i called customer service 10 time and all of them give different info. and also they hit u with some rebet stuff you have fill out to get the discounted price. and that wont take in affect for 2 months . so you would end up paying the regular price for the first 2 months and and it would change after 12 months to regular again. plz rethink before u go direct tv.
Loss:
$700
TheLeeBabs B
Grande Prairie, Alberta
Satelite DIrect TV is A scam !
Satellite direct tv is a complete scam, read the disclaimer, they wont reimburse you when you find out the product doesn't work on a mac or in Canada :( all they do is email you and say too bad. I tried working with the tech named Kathy Gibbons and she attempted to fix it a few times but nothing worked and it just took me back to the same screen over and over. DO not purchase this it is a waste of money and very frustrating.legally they don't have to give you your money back and they wont. sad!
Loss:
$50
1 comment
Anonymous
Seminole, Oklahoma
Bait & Switch
Offered a 2 discounts - the second discount need to come from a different group. After I signed up for a 2 year commitment to receive 1/2 the discount the 2nd group told me the 1st individual did not have the authority to offer the 2nd discount. I suspect that this is a corproate strategy and suggest others be ware. Thus is my view this is a dishonest organization and I look forward to ending my relationship with them I would caution all considering doing business with Direct TV to be aware that, in my view, the company has a strategy to be dishonest. I tried to change my package with them on 4 occasions and was disconnected an the 1st three attemps.
luvyrpet m
Reston, Virginia
Hung up on me when i inquired about a bill
I had to cancel my direct tv account and received my final bill already charged to my account - I called and spoke to customer service. they agreed that I was erroneously charged for early cancellation and credited my charge account for the 100 dollar fee. When I inquired about other billed items on my final bill the service agent could not communicate what these billed items were and she told me that she had credited my account for the early cancellation fee and that was all she would credit me for and hung up on me.She acted like I should be grateful for her credit for the bogus charge and she could not be bothered to explain the additional charges to my account.I was not rude abusive or in any way unreasonable and she hung up on me!!! I WILL PURSUE THE CHARGES TO MY CREDIT CARD AS AS FAR AS I HAVE TO AND I WILL MAKE SURE EVERYONE IS AWARE OF HOW SHODDY THE " CUSTOMER SERVICE " department treats people inquiring about their charges.
Anonymous
Miami, Florida
DIRECT TV A RIP OFF
Direct TV is a RIP OFF. I've had the service for over 3 years paid on time. But due to the price and service (always cutting off), I decided to cancel. WHAT A MISTAKE. almost two months after cancelling the service, without my knowlwdge debited my account $300.00. When I called, they said that they had every right to do so. I disputed the charge with my bank.. but now they are saying that i owed them for various services and converter boxes. I am definately informing the BBB of the less than medicore service... they really suck!!!
3 comments
angryarnie C
Los Angeles, California
Direct TV Scam - No mention of 2-yr contract
Direct TV's advertising has in the FINE print on the BACK side of their flyers that the equipment lease term is for 2 years. However, they do not mention this to you on the phone AT ALL. I have a 1-year lease at my new house. I would never, never sign up for a 2-year TV contract. In fact, I wouldn't sign up for a 1-year contract either. But they slipped in this contract, which the installers brought to my house with them to have me sign, without any explanation. The contract reads "Lease Agreement", not "2-Year Lease Agreement", conveniently... and DECEPTIVELY. It was pouring down rain, windy and cold on the day of my installation. The installers were dripping in my doorway, so I didn't want to keep them any longer. I assumed the business of pricing negotiations and terms was already handled when I paid for my service subscription on the phone in advance of the install. The installers did not bother to explain the paperwork they asked me to sign. And I didn't bother to take the 30 minutes it would have required me to read it. I had already spent that 30 minutes and more on the phone doing precisely that when I paid for service. Furthermore, I did believe I was leasing the equipment. But not for two years. Most cable/satellite TV companies make you "lease" their equipment month-to-month, without penalty of cancellation, as long as you return the equipment when you're finished with your service. So, when I read the title of the paperwork I signed, I assumed that's what it meant. I just wanted to get these dripping wet guys out of the cold rain and out of my doorway. When I couldn't view my picture on my entire TV screen, I called DTV customer service for help. I called at least 3 times a week for the first two weeks of my service, without any knowledge of a contract. When they, and I, finally figured out that they couldn't make their service work with my TV, I informed them I wanted to cancel my service. That's when they informed me I had a 2-year contract! I was shocked! But even more shocked at their cancellation fee of $480! "For what?", I thought. Here DTV's service had cost ME money for two weeks with all my time and energy in phone calls to their service department... all the while I didn't even get to use their service in the way I had paid to do because I couldn't get a full picture on my TV!! I explained to them that MOST cable/satellite tv providers offer a 30-day satisfaction guarantee and that I had only had service (OR LACK THEREOF) for 2 weeks. They told me they don't have a guarantee for their service! It is now obvious to me that Direct TV prefers to keep you in a 2-year contract even if you are an UNHAPPY CUSTOMER WHO CAN'T VIEW THEIR SERVICE in the first place!!! Preposterous! Of course, this was all planned in advance by Direct TV. If they had wanted consumers to know about the 2-year contract, they would put it on the front of their advertisements to make it obvious and CLEAR to consumers... and to PREVENT these nasty situations in the first place. Does Direct TV really profit more from getting our cancellation fees than our potential "good customer service" reviews and thus longer-term profits in the end??? Direct TV, don't you know that customers are loyal, if you're up-front and honest with them! It's when you try to fraud them into 2-year contracts that they leave anyway and tell the world exactly how you pissed the off! Customer Service 101 taught us all that. Yes, I sent them a 3-page letter, which, of course, they never responded to... but that's just "par-for-the-course" customer service from Direct TV. Instead, they did as they've done to so many other NOW FORMER CUSTOMERS and charged the credit card I had on file... WITHOUT FIRST SENDING ME AN INVOICE FOR THE $480 CANCELLATION FEE. Isn't that illegal? Aren't any lawyers interested in doing a class-action lawsuit on these swines??? Good thing American Express is a GREAT COMPANY and credited me that cancellation fee right back immediately with NO questions asked! Perhaps they've been through this before with Direct TV.... Hmmmm.... Makes you wonder! Now I have to find out what's going to happen to my credit when I ignore their collection agency letters. I would attempt to communicate with Direct TV again, but I've tried that. I get no response. How surprising. I guess the only thing left to do is to go to the media with all of our stories. I'm game.
3 comments
Anonymous
Kansas City, Missouri
Direct TV Dropping Channels
I had Dish Network and all was well. We live in a heavily treed area and in the spring a large tree about three blocks away caused our dish to not be able to be sighted to satellite. Tech tried with no luck. We switched to Direct TV and were happy with picture and service. Several months after we got the service, and a 24 month contract, Direct TV dropped VERSUS Network. They said they were getting ripped off and would not pay the high prices demanded by VERSUS. ALL Of their competitors still offer VERSUS as part of their packages. Direct TV forced me to take a higher package just to get VERSUS and then dropped it. When I called the first times, they said negotiations were in progress and they should offer VERSUS soon. No such luck. When I called about dropping the Direct TV service, they want a $260 penalty for dropping them. I told them I was very happy overall with the service, but the lack of VERSUS which I watched the most, was not acceptable. The Rep was very obnoxious and very surly. He told me that they had lost 1.5 million customers over the VERSUS deal,and would not offer any relief for early termination. If they change your package, you should be able to change or drop your service without penalty. I would gladly pay for VERSUS if I didn't have to pay for all of the *** channels that go into a package that no one watches. I have filed a complaint with the AG's office and we'll see what happens.
13 comments
AudreyNeuman
San Diego, California
DirecTV Fraud and Theft from Military Families.
My husband ordered the service and they never informed him that we were signing up for an 18-24 month commitment and told him we could cancel anytime. We stopped using them because the basic channels we were getting were rubbish and the movie channels played the same movies all month long. We left with a final bill of $89.97 and that was in August. It's now six months later and the bill is now up to $656.31 including $420.00 for not fulfilling our contract and it continued to rise until the contract is complete. I just spoke with DirecTV and they claim that even though my husband was not informed of this contract, once the installer brought the equipment and signed off on the work, that was our contract. They were rude and are falsely luring people into multi-annually binding contracts without telling them. This is theft at it's lowest level and I would like to be included to testify if criminal charges can be brought against them because they're doing this to all families and especially marketing to military families who often do not stay in one place for the length of the contract! I'm surprised the Marine Corps allows these criminals to operate on our bases, I'm referring to the insurance scams that ultimately led to soliciting being banned on bases.
Loss:
$656
7 comments
lgc
Summerfield, Florida
Hidden cancellation fee
I am totally dissatisfied with DIRECT TV service. Satellite constantly goes out. Have to pay extra to get ON DEMAND which is included in cable prices . They misrepresented there services and contract obligations. They stated they bundle services similar to cable providing phone,cable and TV . That was incorrect.They do not bundle a separate company was sent with an additional bill. And to top it off they have you locked in for 24months or you pay a cancellation fee of 480.00. I do not recommend this service and iwish I could return to cox cable .Cox prices equaled thier quality of service
Loss:
$480
1 comment
sabsg
Toronto, Ontario
Truth about SatelliteDirect.tv service –A Real Fake Service
I find that Satellite Direct.tv services fake, all the programs are lifestream or they tell you to buy new update and pay more money. I want my money back. I was interested in watching the German TV , none of the main programs are there so are the programs from USA and Canada. Its all fake. So beware. I just bought it and after There were no soccer programs on it. old films lots of junk. I am totally disappointed. I have paid over PayPal and I hope that they will get my money back.So beware of this fake satellite TV
Loss:
$49
AMWC
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Verified Reviewer | Albuquerque, New MexicoDirectTV calls
I continually get calls from Direct TV to sign up. I have asked repeatedly to be take us off the call list. Today I have already received 2 calls and it not even noon. The second girl was very rude when I talked to her. I, again, asked her how I can get off their call list. All I got was that I was asking in the wrong way. She never asked my name or my phone no. and just hand up on me so I know I wasn't taken off their list again. How can I stop this harassment calls? Is their any agency I can report them too?
Anonymous
Millbrae, California
Direct TV won't admit to mistake and refund money
In February I called to complain about Pay Per View/Adult movie charges on my bill. I requested a complete block, wich means no one in the household can order these services. DTV did not follow through with placing the block. Four months later the ordering and charges continue. I know who in my household is ordering and why.. I dont need DTV to tell me why it's happening. I needed DTV to place the retrictive block like they said. Now they dont want to reimburse me for the charges almost $600. This is DTV oversight not mine.Not right at all
2 comments
Paco Wcm
Baytown, Texas
DirecTV Free Infomercials
Dear DirecTV: Although I don't have TV myself, I enjoy watching several of the programs that are exclusives of yours while sitting at my local watering hole. But the owner neglected to pay the bill this month, so you promptly cut off her service. Well, not exactly. I was surprised to find that you cut off only the worthwhile channels, but not the hundreds upon hundreds of infomercial-only channels. Television programming being what it is these days, it didn't take a lot for me to adjust to the free infomercials that you still deliver to the bar. That brings me to this. Since the infomercials are obviously free, can you hook me up so I can get them at home too? Now my buddy next door has a question for you too. Unlike me, he abhors commercials and avoids them like the plague. He's even installed an auto-mute device on his set that kills the sound when they come on (which is pretty often on broadcast TV). So when I told him that yours are free, he thought for a moment and came up with an idea. He wants to know if you have some kind of "sub-basic" plan that delivers just the actually worthwhile channels but NOT the free infomercials, for less money than your basic and other overpriced plans. He's ready to sign-up. Thanks. Paco Morratto
2 comments
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ok thanks for the info