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Directv in Fallon, Nevada - Deceptive Practices

My husband spoke to someone at a call center to set up installation of television and Internet service for 1 year after we had moved to a rural area. When the installer arrived, we found out that there never was Internet service available and that we were now trapped in a 2 year contract for television at a higher price than was quoted on the phone. Called them less than 24 hours later to question a better deal advertised, but was told we were no longer new customers. Also told we were unable to cancel service and were trapped for two years. Had an older television quit working at some point and needed a different box. Was told we would have to purchase a new box from them for hundreds of dollars. Finally, we were at the end of the two years. We called one month before the official end date to cancel, but never received a final bill or packaging to return equipment. Today, received an email that they were going to put an unauthorized charge on our debit card for hundreds of dollars because they never canceled the service. The supervisor said that calling 30 days in advance to notify them was not sufficient because technically it was the calendar month before, not the calendar month of, and because we didn't speak to the correct person when we called. We called the phone number the company offers to customers and spoke to a representative that the company employs and allows to speak to customers? Here is my advice to all potential customers: BEWARE OF DIRECTV. If they allow sales people to lie to force people into contracts, if they have an attitude that they don't have to provide service to current customers because you are now trapped by the contract, and if they don't want to allow you to be free of the contract at the end by trying more dubious tactics, they are NOT a reputable company and cannot be trusted. If you are in an area where you do not have a choice about television provider, consider Netflix, Hulu Plus, or even Red Box instead of Directv. I wish I had.
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Review
#510633 Review #510633 is a subjective opinion of poster.
Loss
$2168

Directv in Athens, Georgia - Incorrect bill

I want to start out by saying I have been a Direct tv subscriber since 1993. I really did like the service, the picture and the features until recently. Within the last year I have had to replace my receiver box three times. Also, the last two weeks I have had tom call customer service because incorrect information was placed on my bill. The last call I was on with customer service for over a hour. Yes it was resolved but since I had to call the last two weeks for the same problem, I really wonder if it was taken care of. Yes I was given the Sunday ticket for free and some discounts for 12 months. Also, every time you need service its $35. And once again my receiver is not working correctly. Sometime I get shows I record other times I don't, or I get every time slot for a show even though I selected first run. This I can live with its annoying but the incorrect bill every week is not worth the service. I am currently looking at other options.
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1 comment
Anonymous
#1289426

DirecTV (stylized as DIRECTV) is an American direct broadcast satellite service provider and broadcaster based in El Segundo, California. As of July 2015, it is a subsidiary of AT&T. Its satellite service, launched on June 17, 1994!

Review
#510590 Review #510590 is a subjective opinion of poster.
I have been a customer of Directv since its beginning and have really enjoyed the variety of music and selection titles. Recently I attended a "Hot Rod Classic Car Show" and while visiting with a few of my "Hot Rod" buddies the subject of old rock n roll music came up...
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4 comments
Anonymous
#1689246

i am 74 and dj back then now aim faking taking 803 of my tv

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#510350 Review #510350 is a subjective opinion of poster.

Directv in Charlotte, North Carolina - Can't stand watching your commercials

This isn't about your service. It has to do with your commercials I was so happy when the two men , moving day , finally left. Now they have been replaced by a guy , married to a puppet. Her ( the puppet ) father shows up now , with a tatto on his arm , as well as the strings I don't know what agency does these commercials for your , but you are being robbed. I'm not crazy about the soccer mom either , I think that she's now a grandmother ( the commercial is old, very old ). Please get a new agency , these commercial are insulting. Thanks for listening Sincerely, Patricia Vitale
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Review
#510329 Review #510329 is a subjective opinion of poster.

Directv - Tv Service Review from Lampasas, Texas

This company needs to look into their sales training. The man that sold us the direct tv contract told us many things that were incorrect including the referral policy. The company has been contacted several times by phone only to be told there is no record of TWO referral or a list of items and promises by the salesman. The way my account has been handled has been very unsatisfactory. I doubt the new owners will tolerate this type of customer service. Sure hope so.
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#510188 Review #510188 is a subjective opinion of poster.

Directv in Portland, Oregon - I was charged for service that I have yet to receive full service for. My card was charged twice for 19.95 with two separate account.

I then was given to the MDU (Multi Dwelling Unit) which is to set up service for cable in an apt building. I was told that my service would be turned given quick attention and was given incentives and charge 1.00 to set up a third account and the other two accounts would be cancelled. I started this process on July 2, 2014 and have yet to be contacted for and installation date. I am so frustrated because I was trying to set my service up before my surgery date. I have gotten nothing but the run around from calling various numbers within the dept. of Direct TV. Please help!
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Review
#510180 Review #510180 is a subjective opinion of poster.
Loss
$40

Directv in Placerville, California - Killer kids whats the point

On the Lifetime network why all of these killer shows (killer kids) is there not some movies or family shows that could be put on instead of these time of shows. Does Comcast have service in my area. Also what is the point to Haunted houses its not even a movie. The price that is charged to watch Direct TV and the Life time network which is basically all that I watch they have all of these shows like killer kids, cold case, haunted house etc are there not movies that could be placed in these spots lifetime network is not for the family not with these types of shows are people really into this kinds of stuff. really.
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1 comment
Anonymous
#903590

you are completely retarded. no provider has any control on what a channel puts on its line up.

it wouldn't matter if you had time warner or directv the channel is going to show the same ***.

if you are going to have tv service at least get educated on it. ***

Review
#509846 Review #509846 is a subjective opinion of poster.

Satellite Tv Review

Directv - Simple Review #1405298502
My tv like wont quit it with this obvi nobody has been experiencing this but me. I tried the good old american turning it off and back on I tried reseting the box. And it still wont work. It says to watch tv turnn off one if the fillowing locations or turn off this location and try agin later.
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Review
#509826 Review #509826 is a subjective opinion of poster.

Directv in Corona, California - Bad customer service

They put me under a two year contract with out my authorization. I had call in cause they changed my channels with out my authorization I think there doing what ever they want on account that fair not allowing me to review the recording and don't ask for sectary question to even know it you calling this is not far. I been with them for 5 year and never received so much bad customer service for management and reps. this is just bad business. i just not happy that there not going over the accout or talk to thought there just not helpful and rud....
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Review
#509572 Review #509572 is a subjective opinion of poster.

Directv in Little Rock, Arkansas - 775 and 771 error message

I arrived home Friday evening after a very long day at work, expecting to relax and watch a little tv; however I had a message that there was a probleming connecting to the dish..after 3 hours of waiting, I decided I would call my friendly cable company (Direct TV)....what a joke...I followed all of the instructions to self check, to no avail...customer service could not assist, no more than...."well I can place a call to Tech Support, and they will call you back within 30 minutes to an hour....we'll 3 hours passed, and I called again....this time I was told that that department was closed for the day...now it is 10 PM and no assistance other than...."would you like to add some additional features to your service".....REALLY! Now the smart a.. .CSR says you will have to wait until tomorrow....the last time this happened, the technician came 2 days later, unplugged the swim, and left..this took all of 3 whole minutes.
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Review
#509296 Review #509296 is a subjective opinion of poster.