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A payment somehow was made on the wrong account, and its 2 months later. they still have not posted this on the correct account. Its my money, how is this not resolved!??? Then after I moved, they had the nerve to offer me free upgrades and CHARGE it to my account. I...
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5 comments
Anonymous
#778879

When I had DirectTV they did this to me as well and tried to make me pay for 2 months service. I sent them proof of my payment of my money order front and back where they had signed the money order and deposited it to their account.They still insisted I pay the 2 months or they would disconnect service.

I cancelled service after 5 months of pure ***. They charged my credit card $980 after I had requested my credit card not accept charges from DTV. I disputed the charges the money was returned,I closed my credit card and filed complaints against DTV and my cc with the BBB,& Attorney General and the FTC.

The BBB responded to my letter regarding my cc issue and worked as mediator between me and the cc..DTV did not respond to charges and did not try to recharge my cc. I said Good Riddance and I breathed a whole lot easier and will never have anything to do with DTV ever again!

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Review
#462469 Review #462469 is a subjective opinion of poster.
Loss
$300
DirecTV is claiming that I signed up for another two year contract after my DVR broke they said it was a verbal contract so now they can still take money out of my account for an early termination fee and they told me they don't have a phone but they could give me an...
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9 comments
Anonymous
#759304

My advice is to call DirecTV with this information at hand. 1.) Ask to speak to the Retention Department.

(This is the highest level department on the call center floor.) 2.) Approach the Rep with a challenge. Explain you had a faulty receiver (whenever that happened) replaced and now are being told you are in another agreement and you would like to know how the order was processed. 3.) Find out if it was a warranty replacement (ERP SWAP) or processed as an upgrade. If the receiver was processed as a Warranty Replacement it can and sometimes does generate a false contract on the account.

When activating any recievers on an acct, the computer doesn't always decipher the differences between an upgrade or swap. 4.) Once you have found out how the receiver was processed, this is where you can ask the representative to help do a little defective work for you. Ask them to check your comments on your acct the first time you called needing a replacement. If your receiver was processed as an ERP SWAP, the contract is invalid.

Ask the rep to have their supervisor waive the ECF (early cancelation fee). Then ask for a refund to be submitted back to you. IF the receiver order was placed as an UPGRADE ORDER, then you need to ask the Representative if you were transferred to a Third Party Verifier. IF you were transferred to the Third Party Verifier, then the reciever was an actual upgrade, not a swap.

IF you were NOT transferred to the third party, then the order was placed in correctly in the system. Ask them to waive the ECF. ( now we do send emails regarding upgrades and contract terms.) But if you were not upgrading just swapping why would you check the email right?

All in all, stay calm. Keep your voice and tone void of emotion as much as possible.

I do sincerely hope this helps you.

As a DirecTV Retention Specialist it is my job to HELP customers understand policies and procedures. Good Luck and Merry Christmas.

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Review
#461059 Review #461059 is a subjective opinion of poster.
I am extremely disappointed in Directv customer service! I ordered their ultimate package with the free upgrade to Genie etc. and had to pay $121.32 for the installation after their advert said, "No equipment to buy! No start-up costs" 1. The technician was supposed to...
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9 comments
Anonymous
#781019

First some areas the tech do miss and go to the wrong house and lie ive seen it .

The money that was paid was probbly for the 1st month of service

as service is due in advance.

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Review
#460945 Review #460945 is a subjective opinion of poster.
First I cannot believe that a company that delivers excellent service chooses to be so sleazy in their billing department. Best you read every statement before filing away. I added as a gift to my husband and son a NBA pass last year, but they fail to tell you that you...
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15 comments
Anonymous
#763778

First of all dummy, you are told CLEARLY by the agent when you add any specialty sports package that it will autorenew. Sorry you are so oblivious that you dont pay attention to important things told to you.

Also autorenew charges happen MONTHS BEFORE THE SEASON STARTS, giving you PLENTY of time to cancel the service and get a full refund. Sorry you only look at your bills once a year.

Everything you complained about is 100% completely YOUR fault.

Well done.

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Review
#460805 Review #460805 is a subjective opinion of poster.
Loss
$30

Directv in Salisbury, North Carolina - The fall of a company

Hello this is the person that only kept your service for 4 hours due to the lies just to get my business. After looking through this web site concerns is the other complaints that I've read. How do you expect to grow and continue to seceded in a very competitive market. In my opinion you must waist a lot of investors dollars, the way you have a successful business is to RETAIN, GROW, GAIN without these three things how can you become a leader. If you wish to contact me please write or call me. My Direct TV account# 47581884
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4 comments
Anonymous
#760228

i was a customer for 6 years paid on time every month. they said I could upgrade to genie for free and it was 50.00 more a month when I got my bill!i am a senior citizen on a fixed income this wound be imperative to know!

they said I wasn't getting charged for the genie itself but only for what it does! I was mad and called for them to take stuff back and they said I had a contract and it was over 4 years ago. so they told me after the fact that I had a auto renu contract with the new genie and never told me about that. so I wanted to go back to my original none contract boxes they said it would now be 200.00 a month would not work with me and charged for breaking the contract and took 500,00 dollars out of my Citibank card without my permission!

I know a lot of people going to dish because of there false advertising! not they keep sending me 200.00 off if I go back!

first off don't burn the bridge and then try and win me back! :( :(

Anonymous
#763864
@manta

And all of this information was given to you and you agteed to all the terms and conditions 3 times...once with the first rep that offered the upgrade where they are required to give disclosures...the second time ehen you went to third party verification where they again discussed the price and contract....and a third time when you signed electronically for the tech who is required to get a signature after the installation and any questions

Anonymous
#753393

The truth is DTV has been doing this for years and years and they don't seem to lack for customers that fall for the same old scams time after time. Never ceases to amaze me..

Anonymous
#752881

You were smart .. you can only cancel directv without penalties if you do it within the first 24 hours of activation of your account......

most people. " THINK" you have more time ...but you do not!!!!!!!

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Review
#460231 Review #460231 is a subjective opinion of poster.

Directv in Old Forge, Pennsylvania - Ripped off! Ripped off by Direct TV Ripped Off!

We tried to cancel our direct TV, we were moving, and offered to take our account with us where we were moving to, they suggested suspending our account, an even bigger catastrophe! We knew we had to pay a cancellation fee but they added fee upon fee upon fee, a total of over $500.00! For months I’ve been trying to correct this with them to no avail. No matter who I spoke with, no matter which supervisor, which department, they do NOTHING! Even when they promise to review it and call again within 72 hours. They do nothing but charge a credit card they have had on file. We would not have known that until we were paying our bill, they never called, but under handedly go behind our backs and charge us, never making an attempt to correct the matter. STAY AWAY FROM DIRECT TV THEY ARE NOTHING BUT CHEATS LIARS and THEIVES!
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1 comment
Anonymous
#748920

I had a similar experience with Direct TV. They would charge my debit card automatically and it was ok for a while.

I signed up for the $54 plan and my monthly bill was never below $100. I called for months to get someone to adjust my bill but no one ever changed my bill and I had to pay their price for 2 years! I soon found out that it would be useful to cancel the automatic withdrawals so I closed that card and opened another one. I had to make some changes with other vendors I was doing business with but my decision to stop automatic payments with direct tv would prove to be a life-saver.

To make a long story short, I endured 2 years of over-paying them but as soon as my 2 years was up I got away from them. I made sure I stopped the service before they would start a new billing cycle but they insist that I owed them $78!

If I would have automatic billing they would have just taken it even if I really didn't owe them. I figure they got more than they were entitled to from me.

Review
#460033 Review #460033 is a subjective opinion of poster.
Directv - Incorrect Final Bill and Lying to Customers
After months of shotty service and incorrect bills, we finally cancelled our DirecTV account after almost 10 years of being a customer. They couldn't have cared less and the months of back and forth on the phone trying to resolve issues clearly showed that. The...
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7 comments
noteneff
#1061804

Wow, amazingly, this is the EXACT same treatment I have received recently, after being with them for almost 25 years!! I'm DONE with DirectTV....Dish Network, hope you have room for one more LOYAL and FAITHFUL customer!!!

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Review
#459878 Review #459878 is a subjective opinion of poster.
Loss
$15

Directv in Omaha, Nebraska - Unauthorized use of account

Direct tv those BASTARDS!!!! Just stole $445 dollars out of my account they did this without my permission, and I don't even have an account with them.. Never use your credit card with direct tv because they keep it on file and use it when they want. They did this last year without my permission and had to give me my money back. Now this year they did it again without permission and said it's a different situation. what's different? it's still unauthorized. I would love to join or start a class action lawsuit against these thieves to put an end to this fraudulent tactics.
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2 comments
Anonymous
#772596

They have representatives for a reason...

CALL THEM.

Anonymous
#746387

By filing a complaint with your Attorney General I believe you will be included in any class action law suit but don't expect to get your money back that way because it most likely will not happen. The best way is by filing with the Better Business Bureau or the same way you got your money back last year.

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Review
#459101 Review #459101 is a subjective opinion of poster.
Loss
$446
Wanted to change my dead son's account to my own name, When I called customer service I was passed from agent to agent. Then I was told they would have to call me back. They never did. That was friday. I had service Friday and Saturday but when I went to watch it...
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5 comments
Anonymous
#763784

Im sorry for your loss, truly. But accounts cannot be changed to even a spouse really anymore due to legalisms that have become increasingly prevalent.

Accounts are tied to a persons social security #.

Start your own account. Its simple.

I know Directv will cancel your son's acct with no penalty if he did have an agreement left. You just have to supply the death certificate and the CRG department waives that no problem.

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Review
#459045 Review #459045 is a subjective opinion of poster.

Directv in Dalton, Georgia - Bill went from $72 to $102 without notice

I also pay with credit card and did not notice the increase. They cheated me out of $300+. I called and offered to stay if they refunded what they took without my permission. They said they would lower the bill back to $72 but would not refund what they stole. Next day, I had DISH installed and cancelled Direct TV. I view them as being totally dishonest. Packed the receiver up tonight and will ship it back to them tomorrow. I am pleasantly surprised how superior the technology DISH has and their customer service and their installer was supremely kind and courteous.
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1 comment
Anonymous
#746389

I do hope your are not under contract with DTV. Do keep the tracking # to prove they get the equipment.

Review
#458855 Review #458855 is a subjective opinion of poster.
Loss
$300