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Directv in Watertown, New York - Disconnect W/no notice

Woke up yesterday morn.w/no direct tv called to see what was happening.Oh they said you've been disconnected.why we said they said because your billwas due.didn't say when though.Without notice or anything..we ve called before concerning that they never send us a bill in the mail.How do we know how much to pay if they send no paper bill.They keep saying we don't know but are quick to disconnect though.So in order to reinstate the *** tv we should pAy 59.00.Howcomthey could turn the direct tv off over 59.00?All we need to know is how are we supose to know what we owe without a bill?Do those people think we can read minds ?This has happened before too.Its just crazy.Just wondring how many people this has happened to?SOME PEOPLE DON'T HAVE A COMPUTER! Thanks hope someone can make sence of this its BS!
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3 comments
Anonymous
#746393

I disagree MikeBrady..These people have the right to have an itemized bill sent to them each and every month so they know for sure how much they are paying and for what. They stated they had called DTV before concerning this problem to no avail and DTV shut off their service for the sum of $59.00.

Going by this amount they could not have been too far behind.

I would strongly recommend that if possible get rid of DTV ASAP.

Anonymous
#744397

MikeBrady is absolutely correct.

MikeBrady
#744305

I'll make sense of it for you. You order a service.

You have a pretty good idea of the monthly cost. If you don't get a bill, you call and get an amount. You mention that this has happened before so you should know about how much and who to call. I really can't beleive that they are witholding info on your bill or refusing payment.

Basically, you know how much you should be paying and if you pay it, your services won't be disconnected. Does that help?

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Review
#458526 Review #458526 is a subjective opinion of poster.
Loss
$59
I wasa told it can be remove with no promblem on the porch but i had to pay 50.00 for a pail and sement to relocate the Dish which i did paid. I also paid 130.00 to get started with direct tv. I was told i should not have any problem getting my money back because they...
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7 comments
Anonymous
#746398

If you are not familiar with DirectTV's policies you must be able to read their minds because they sure do not tell if you don't know to ask. The work-order is their contract and by signing this you are committing yourself to whatever they say and decide to charge you for the next two years!

Plus any bank or credit card information you gave them will be kept on file to use against you later if they so desire. DirectTV Does Not EVER remove their hideous Dishes from anywhere,you have to do this yourself or hire someone to remove it for you for around $50.Any reputable company would have turned off your service immediately but not DTV,they will bilk you for every cent they can.

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Review
#457921 Review #457921 is a subjective opinion of poster.
Loss
$215

DirecTV Overbilling

I signed up for service on 8/30. I was promised a bill of around 65/mo, including 3 months of premium channels at no charge. First month's bill was correct. Second month's bill shot up to 162.53 for no reason. Called in to correct it, correction was never applied. November's bill was 227.24. Called in twice to try to get the charge reversed, since they signed me up for auto bill pay initially. I have to talk to some useless representative in india who says something will be done in 7-10 days, and this is my 3rd call, while my bill remains screwed up and Directv
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5 comments
Anonymous
#766149

Seems as though you are not above personal insults either FatDaddy. /golfclap

Anonymous
#753528

There must be a reason for this; that doesn't just happen. Either you didn't make a payment and the previous bill rolled over, there were installation charges..something. Can you explain as to what you were told or what the bill said so we can have some clarification?

FattyDaddy1978
#751068

This same anonymous party responded to my complaint against DirecTV. He called me a retard as well.

I can't figure out exactly what he is trying to compensate for, but my guess is impotence. Which is more likely - that everyone who complains is wrong, or that DirecTV is crooked to the core? I bet i can guess what your opinion is. Anyway, I hope that other people see this absurd corporate behavior.

It is indicitive of a typical interaction with this pathetic, unprofessional, and miserable company. I'm quite sure that your synopsis is truthful and accurate.

Anonymous
#750018

Sounds like you didnt pay a single bill yet and it just kept building up. Theres NO WAY your bill would have skyrocketed like that unless you A: didnt pay your bill (I guarantee this is the answer) or B: ordered a bunch of ppv's.

Try paying your bill on time retard and magically your bill wont go up.

Shocking how your bill just magically doubled each month. WOW.

Anonymous
#743478

I'd stop the auto-pay immediately and change #'s on the account they have on file for you. Pay them with money orders and keep your receipts to prove you paid them.

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Review
#457281 Review #457281 is a subjective opinion of poster.
Loss
$113
Ready to be taken for a ride, rawdog style? DON'T BELIEVE ANYTHING ADVERTISED BY DIRECTV, UNLESS YOU ARE LOOKING FOR UNPROTECTED ANAL PENETRATION!!! Believe these words to be the gospel truth - you will not get what you ask for, you will be lied to, cheated, and...
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6 comments
Anonymous
#781022

No need to get nasty .. directv does not disclose things very well and sales folks DO LIE ..

but its there in the contract..

They dont disclose the fact that prices go up after a year and that stations can change and you the prices goes to the then current price. But almnost all sales people lie at all companies especially when they get paid commission on sales.

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Review
#457215 Review #457215 is a subjective opinion of poster.
Loss
$360

DirecTV-Unprofessional Corporate Behavior

Ricki Rowell, Account number 71087463 I signed up for directv service through AT&T and the sales women I spoke to signed me up for a higher priced channel package then I wanted, she also put me down as wanting ALL HD with a DVR ( that I didn't want ) ! The sale women also stated that I would receive a $50.00 gift card as part of the promotion they were running for new customers (I never received it ) that was a lie ! The only way I believe this happen is there sales people must be getting paid on commission. I ordered the basic channel package without the HD service . I had no idea that the install personnel was giving me ALL HD service equipment. I did ask the installer why was I getting a DVR and he told me it was promotional (no charge), that was a lie. Then the installer told me that he had to collect $30.00 because of the way he had to mount the satellite dish (another lie). Directv's corporate office told me that mounting a HD dish on a pole is listed as standard installation, and requires no charge, instead of refunding my money they would only give me $30.00 off my next months bill. Once I received my first months bill and started asking questions about " why is it so high" thats when I realize what they had done! Every time I talked to a directv personnel (trying to fix the problem) I was told that it would be fixed or that I have HD equipment so I must pay for HD service! After 3 months of trying to get my bill fixed I told Directv personnel that I wanted a copy of the audio recording of my sales call, they told me I couldn't have it! So I informed them that I never signed a release form on the rights of my voice so that sales call is as much mine as it is there's. Thats when they started trying to work with me and they only fixed my bill after I told them that I would get my Lawyer to supena that phone recording for court. After hearing that, they fixed the bill and I still never got a copy of that phone call! Nine months later we moved to the other side of town and took our equipment and had it reinstalled. Once again ( because we moved) all the problems with the bill started all over. I was told that it was reset by the computer system. So I (again) had to call them over and over trying to get my bill fixed. So again I had to deal with Directv personnel telling me that would fix the problem, then they don't. My wife and I talked about what we should do about Directv, so I called the cancelation dept asking questions and one thing I was told is that if you cancel a contract early there is a $10.00 charge per month still left on the contract ( a lie ) . We decided that the best way to deal with our problems regarding Directv is to cancel our contract. I called the cancelation department on October15th @ 11:45am and they tell me it will be a $20.00 fee per month that we were still under contract. During this call I told them that I wanted a itemized bill with all fees and past due amounts sent to me. We never got the bill and Directv said they sent it on Oct27th. They told me that in the letter that I didn't get it stated that if my bill wasn't paid by November 5th that they would take it using a debt card that we had used in the past. On Oct6th Directv took $377.10 from our bank account causing three over draft charges of $30.00 each, that's a total of $461.10 that we weren't ready for. We noticed this on November 11th and called Directv @ 8:29am using number 1-800-531-5000. I spoke to Directv personnel Sunia #188355, Suzie #100545525 and Marisa #100466211, I noticed that they all had the same accent and asked Marisa "what county are you located in" she responded "the Philippines" . Basically what these philiopenoes told me is, I was given enough time to pay so they took the money and they don't care if I got the letter or about the overdraft charges! Directv is one of the most unprofessional, un-American corporate entities that I have had the displeasure of dealing with! If a company can't hold up there part of a contract then it should be void! I was still waiting on my bill when they had stolen those funds from my account without my knowledge making them responsible for the over drafts! Directv needs to change the way they do business, starting with the sales people and ending with the customer service and people skills of there employees . On a final note there should be some kind of steps that can be taken when someone is canceling there account based on corporate incompetence !.....
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7 comments
Anonymous
#771678

Quit crying if you can't afford the service don't get it and read your contact and to the guy saying anti-Semitic grow up! I bet your a poor SOB who is on government assistants and doesn't even work!

Btw I'm not a jew I'm a Christian and I have more money then if all your family were to work all there life I could write a check and I wouldn't effect me one bit!

So quit judging ppl when there are probably better ppl out there then you!

Anonymous
#753540

Granted, I'm sure a lot of what the person who wrote this complaint isn't being entirely honest; the way these "random" responses are is just trashy. Obviously anyone who feels this strongly is definintely an employee of DirecTV. I'm sure if the CEO of DirecTV seen this he would be very embarrassed by how his employees treat customers.

Anonymous
#750027

Lol so the sales lady strong armed you into things you didn't want? Grow a pair of balls retard and act like an adult. I laughed though when you wrote this: "Thats when they started trying to work with me and they only fixed my bill after I told them that I would get my Lawyer to supena that phone recording for court."

Learn to spell "subpoena" before you threaten someone with legal action retard ok?

Also mounting a dish on a pole is only considered 'standard installation' if it is needed for line of sight to get a signal. Not just because you do not want *** in the roof of the outhouse you live in ***

It is CLEAR to everyone that you absolutely do not listen to anything you are told or are incapable of understanding it and yet want everyone to make new rules up just to suit your retarded ***.

Good riddance and go be Fios' problem, lol they will LOVE you!

Anonymous
#743480

Sorry this happened to you... DirectTV is well known for doing this and have been doing this for years.

They have never been able to produce a call record suggesting they do not tape any calls. You stated "Oct6th" Directv took $377.10 but you meant Nov.6th didn't you? You need to call DirectTV and have them send you boxes and return mailing label to return their equipment and hang on to your tracking# to prove they get the equipment or they may try and charge you for this as well. Talk to someone at your bank and ask what if anything you or they can do to get your money refunded.

You might want to change # on your bank account to prevent DTV from placing more charges against it in the future. Hope this helps:)

Anonymous
#742363

Oh how I wish I could of got your call, the "you took my money" calls are my favorite because I get to say you are SOL and the contract says we can take the money any time I looked the account up and put a supervisor note with instructions to NOT give any credits you want to cry in the public forum while you where working with our office of the president any chance you had is now gone I have seen to that,I am a oop supervisor good luck getting anything except so sorry but we can't help and an rep trying their best to not to laugh

Anonymous
#764113
@DTV billing rep

You are a filthy jewish ***.

Anonymous
#764719
@Anonymous

Why yes I am a Jew thank you but what does that have to do with anything I pay my obligations and manage my money well not because I'm a Jew because I grew up poor and wanted more, I work and go to school full time if more people took responsibility for their own actions instead of the blame (whoever the SOB is this week directv the federal government, whitey ) this world would be so much better so Ricki why don't you butch up quit your crying and do the right thing of BTW I see no credits where never issued hope that note on your file didn't have anything to do with it

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Review
#457152 Review #457152 is a subjective opinion of poster.
Loss
$461
I'll get right to the point - Direct TV sucks. Their people sucks. Their technicians suck and Direct is nothing but thieves. I bought a house on July 19th of 2013 and signed up with Direct because Comcast's cable rates were outrageous. When I called their 800 number...
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3 comments
Anonymous
#743652

Ok, after reading you rant I'll bet your mad about the 10 DVR fee well if you want a DVR pay the seevice, directv is not a buffet it is more like a cafeteria you see everything and decide what you want to pay for

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Review
#457004 Review #457004 is a subjective opinion of poster.
Loss
$40

Directv - Refusal to work on a Direct TV System installed by Direct TV

My Satellite system failed. We call for repairs. When the tech arrived, he told me that he could not work on the dish because it was mounted out of his reach and they did not work on anything that could not be reached from his ladder. I told him if I had to have a new dish installed it woudl have Dish Network on it. He appologized got the supervisor on the phone I was given the same pitch. I called customer service and was told that they have no control over the local regulations and that OSHA dictates that they cannot work if they are not on there ladders. Dish Network, here we come.
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2 comments
Anonymous
#762208

if oash changed the rules they why not just let them put a new dish up ? you want people to risk injury for you re tv need ? how stupied are you?

Anonymous
#740307

Who put the dish up there to begin with? Would it also not be out of their reach? lol

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Review
#456482 Review #456482 is a subjective opinion of poster.
Upon canceling service with Directv they used my payment information, I was not using auto pay, to deduct my final bill without my knowledge and certainly without permission. Just because I use a CC to pay my bills does not authorize Directv to take it upon themselves...
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17 comments
Anonymous
#749497

I am dealing with the same B*llsh*t right now. BEWARE OF THESE IDIOTS.

They are so rude on the phone and their customer service is ***. I filed a complaint with the better business bureau and am trashing them to every person I know.

You'd better believe that every person I know WILL know the *** they put their customers through. :(

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Review
#456324 Review #456324 is a subjective opinion of poster.
Loss
$750
Featured
Directv - Directtv Stole my money! update:Refunded!!
15 hrs ago i made a post in regards to direct tv making an Unaurthorized transaction on my account, i had No Contract, No ties, No links to direct tv, they only thing i did was pay a bill for my relative using my card,not authorizing direct tv to 1, store my info ,or 2...
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11 comments
Anonymous
#977116

I am SO GLAD to hear Someone beat these POS Liars at their pathetic way of their get rich quick scheme I To have got ripped by Comments on here because I have been raising *** about them taking $486 of my dads SS money out of his acct because he paid a bill for me! Good For you! I wish I had the same results unfortunately no!

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Review
#456108 Review #456108 is a subjective opinion of poster.
Loss
$749

Directv - Billing Issue never resolved, charged me again more than i should

Their record of charges do not match my credit card statement. I am signed up on automatic payment, and was accused of sending check for payment and via phone, took awhile before they figured this out, but only to find out they will charge me back these credits they gave me, which in the first place i did not do. As expected, no one got back to me after making several calls and staying on the phone with them for at least an hour everytime i called. They could not even give me their head office address even though its in their website, very poor customer service, including supervisors or managers.
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Review
#456021 Review #456021 is a subjective opinion of poster.