Alim Nwb
map-marker Tucson, Arizona

Direct Tv

I do not have an account with direct tv, and they illegally withdrew 1300 dollars from my bank account.. how can they do this... all my money is gone and Bank of America is taking their sweet time doing nothing on my behalf ......... To my understanding stealing money was against the law, but i guess if you are a big company these rules do not apply.. what is a person to do? However i will spend every moment making sure action is taken to resolve this problem.. I am seriously pissed off... Consumer warning : If Direct Tv and steal from me, it can happen to anyone
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Loss:
$1350
2 comments
Guest

The just hit me for 716.90 and now I am overdrawm almost a 1000.00. We used our debit card to pay my mothers bill 1 time amd the had the number on file.

So when she passed away her bill keep going up and the decided to take it out of our account. And yes according to our bank that is theft

Guest

My guess is they sued you over an old past due account and won. So they probably have a judgement against you and that is how they were able to levy your bank account. I would call them and find out what this account was.

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jaymweatherford W
map-marker Broken Bow, Oklahoma

Changed Billing Procedure to increase billing

Direct TV randomly increased my fees when I upgraded to DVR. The fees that were part of my package for more than 2 years all of the sudden became an extra charge for Leased Equipment. The called in a manditory mirroring fee. Although I have not be charged this "manditory mirroring fee" for the last 2 plus years all the sudden they feel like they can make this additional charge to my account each month. I called got transfered to multiple departments on 1-19-09 and 2-16-09. They are unwilling to acknowlege their problems but negociated a 2 year agreement that is non-refundable. I am feeling trapped for two years. Had I know about the additional fees I would have gone with their competitor when I upgraded. I think they are miss treating consumers and should be punished.
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Loss:
$120
Anonymous
map-marker Atlanta, Georgia

Direct TV UNSCRUPULOUS

Had a 1 yr commitment Jan 08 to Jan 09 4 months in 1 of the 5 receivers went bad (of course only 90 warranty $$) service was terrible and delayed but we did finally get the replacement (at our cost) Was disappointed with cost of service (double what they singed us up for), the deliberately confusing billing practice and the constant charging of our credit card for movies. We cancelled after the year. This is where the fun starts we returned our receivers and then received 2 billings (525.00) for movies we allegedly watched 8-13 months ago. They claim every box was to be hooked to a phone line and that if it wasn't you could still order movies and they had no way of charging SOOOOO beware you will be hit when you turn the boxes in...We have no way to dispute "the direct TV claims" we certainly don't recall if we watched a movie on a date last year... And the real kicker is they also hit us with a early termination fee of ($340) remember the out of warranty box...well the replacement allowed them to extend the commitment 2 yrs.. if that is not ***...of course they have nothing signed by us to allow this, they say its all on their website and we are bound by it...this must be illegal to so blatantly take advantage of people. I for see this company being involved in a class action lawsuit whereby they will be making settlements to all past customers (I will be one!!!) for their business practices....(WE can only hope they survive in business to make these paybacks!!!)
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Loss:
$900
Sherell Uad
map-marker Traverse City, Michigan

Disconnected service! RIP OFF!

My services were disconnected on Feb. 11 prior to the disconnection date of Feb. 16, though I paid my accurate charges on the account. I was charged 74.99 for the NFL package which included the premier package,per 4 months.In additional, to the full payment, they charged me 42.00 for prorated use of movie channels. The rep claimed I agreed to such charges based on the plan I purchased. Direct TV's customer service to its customers is simply dissatisfing.This is definitely a RIP OFF! The customer service rep refused to assist me any further, until I paid the account!
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1 comment
Guest

That NFL Sunday ticket is the biggest scam. They "had signed me up for the 2007/2008 and they messed up my pricing/billing...then this this past season the automatically enrolled me and screwed it up again.

The "one billing" with Verizon makes it infinitely worse.

I had my directv shut off - because it's not regulated by the FCC like the phone co ...they shut it off first. Bull kaka.

Anonymous
map-marker Winter Park, Florida

Direct TV stealth policy

I recently contacted Direct TV after some four years as my remote had worn out. I was told that they would be happy to upgrade my equipment as the old equipment was old and obsolete. What wasn't told to me was that if I accepted the new equipment, I would be renewing my contract with them for an additional two years. Again I must reiterate that I was never told that during my conversation with the agent. I was to have known that from the agreement on their web site. I am very disappointed by this stealth action to regain my business.
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Anonymous
map-marker Pittsburgh, Pennsylvania

Direct TV (well trained rip off artists)

Direct TV is the worst. Customer service is like dealing with a used car salesman. You know you're going to get ripped off, you just don't know how they're going to do it ------- until you get your bill. They'll offer you free trials for items such as NFL sport packages and then when you cancel your NFL package they tell you it was't cancelled, and you need to pay your bill or they'll shut you off. This company plays a game with you. They trap you in to a package deal with a lot of free-bees for a few months, then BAM they charge you an astronomical bill and tell you that no package was cancelled with them.
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Anonymous
map-marker Palatka, Florida

Beware of Directv!!!

Directv will empty your account. I canceled because of lousy service. I had made two payments by debit card. They got the card number and wiped my account out. They say they have a letter signed by me to do so. However, they will not send me a coopy of it. I did not give them permission to make these withdrawals and it is being investigated my my bank and the Attorney General's Office in Wash., D.C. I e-mailed the Presidents office and I reveived a call from someone named R-----, who just laughed at me when I talked to him. After this investigation, we will see who laughs last. CONSUMER - BEWARE!!!
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1 comment
Guest

You probably signed something when they came by and installed it. You have to read the fine print, I noticed the 13 month lease agreement that says if you cancel, you can be charged up to $360.

That's probably what they took out of your account. Nonetheless, they suck, and you either deal with for your lease period, or pay to get rid of the headache.

Verleen Afz
map-marker Chantilly, Virginia

Direct TV stood me up 3 times for new install

Direct TV is NOT customer friendly. Signed up and never got equipment or phone calls three times over a19 day time frame. Lost 2 work days, 1 day off, all wasted waiting for some one to show up. Customer service sups. e-mailed Corporate, I e-mailed corp. and still no response. Just canceled my order. I suggest you do some homework and ask around in your area, if there are any problems. After not even getting any reply from the corporate customer support team, I quit!! VERY BAD CUSTOMER SERVICE AVOID AT ALL COST I am looking into DISH Network now.
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2 comments
Guest

It's funny because my parents had the same problem. They wanted the 3 room service plan but instead someone told the guy that they only got the 2 room service plan....

Which is what they had all along before they even wanted the 3 room plan. So, they basically paid for what they already had. They had to reschedule the set up more than twice because the guy didn't show up.

The first time it happened they did not have the equipment but scheduled it anyways and the second time I don't know what happened but they didn't show the *** up. The third time they didn't even set the new room up and my parents still paid for it.

Guest

well same *** going on with dish network. They did the exact same thing to me. If you ask me they are all rip off artists.

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Anonymous
map-marker Baltimore, Maryland

Direct tv lousey service

I have only had Dtv since 2/2/09. I have had to have a technician to my home 3 times for the same problem. Each time it has taken them 4 days to schedule the appointment leaving us with no tv for 4 days. Customer service people could care less and are not helpful at all. I totally regret cancelling my cable service for Dtv and will tell everyone not to order Direct Tv no matter how cheap their rates are. It is obvious that their service is as cheap as their rates. I guess you get what you pay for.
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1 comment
Guest

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

I urge all DTV customers to bombard Ms. Filipiak's office with their complaints

Anonymous
map-marker Live Oak, Florida

Ripped-off by DIRECTV

I subscribed to DIRECTV on a special $29.99 per month for 12-months, and 6 months at the regular rate. My bills do not reflect the agreed on price and DIRECTV says, "Sorry, you didn't apply for your rebate in time so you lose." This is fraudulent advertising and really a despicable business practice. The so-called "Customer Service" representatives were condescending, aloof and overall smart-alacks. DIRECTV is a BAD NEWS company unless you want to deal with crooked, uncaring and unscrupulous people. Although I told them over and over that it was THEIR offer, they refuse to budge and insist on charging me $70.65 instead of $29.99 as was agreed.
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1 comment
Beth Leq

They ripped me off too. With the billing. IT was so messed up there is no way of straightening it out.

I would like to see my acct there wiped clean.

I told them last time I talked to them they would not get a penny from me til I see them in court.

CA B Mzk
map-marker Live Oak, Florida

Direct TV Will Not Return My OverPayment

My husband sent in a payment by mistake since we had dumped Direct TV and I have a balance of $90 that they have reduced to $60 because everytime I call they charge me and then tell me that it adds 6 weeks to the return. I have been waiting since last August for my refund and still not a dime. I dumped them because of awful service and now I cannot get my money back. I have only the 1-800 number that is listed because they tell me there is not other phone numbers to call. They will not give me names but a code number. I ask to speak to a manager and they tell me I cannot speak to anyone else because that is all that can be done.Liars, Liars, Liars. Pissed in GA.
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1 comment
Guest

i overpayed them by two payments by mistake and asked it to be refund first person did nothing second person acting like they put in the request and said it takes up to 10 days,third person says oh no we dont refund money on accounts asked for supervisor and after waiting about 30 minutes before they ever got me one.I need my 212.60 overpayment back into my account this is a very nasty way of doing business

Anonymous
map-marker Little Rock, Arkansas

Rude Customer Service

I actually called to help a help member order new service today and I asked about the $50.00 referral bonus. The clerk tells me that I will have to call a differnt number to get that. When I call the customer service person says" sorry , it has to be done before you order the service". I say "well if your reps don't know the rules how can you expect your customer to?" She puts me on hold and then the call gets sent back through the system of buttons recordings etc... The next rep I get "Penny" says the same thing and I respond the same way then she says" We are only human, we make mistakes, I am sure that you have made a few mistakes in your lifetime" WTF!!!! So we cancelled the new service and I am cancelling my existing service. Sad that customer service has gotten so bad!
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2 comments
Guest

It's as if these customer service reps are robots! They are so rude and at times...really ***! How can they get away with this?

Guest

Yep, I've experienced this first hand as well. Don't be surprised when they charge you a huge fee to disconnect early.

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peacoelectric P
map-marker Las Vegas, Nevada

Direct TV service

Direct TV sales people and customer service people tell you what you want to hear. I signed up in august of 2008 and cancelled service Dec. 29th due to move but I was told I would receive a 50.00 credit because I was referred by a friend and if I sighned up with Embarq here in Las Vegas I would also receive a 10.00 credit each month, well none of that happened. So when I cancelled I brought this to there attention and they told me that they will credit my account with these items and send me a detailed bill in the mail showing if and what the early cancellation fee would be, well 7 days later without my authorization I was withdrawn 279.00 from my account. As you may be I am very pissed off and called them and talked to them politely tried to resolve this and of course they cannot do anything I have to write a letter to a department. ***, Don't ever get direct TV, the service sucks and customer service is even worse.
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Loss:
$410
2 comments
Guest

i still have 1 year left of a 2 year contract with directv. If they cancell CBS, can I get out of my contract without the $20/month cancellation fee. Does anyone know the answer.

Guest

This is worse service that I have ever received. Someone from directv was suppose to call me on 4 separate occasions, but I have yet ot receive a call.

Ive been told that Im on a high priority list, but noone has called.

I really don't understand what's going on. We even talked to a field supervisor that said that he would help us and like everyone else he never return our calls, can someone please let us know what theyre going to do about this issue(s).

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Dyasia Ddg
map-marker Seattle, Washington

Direct tv robbery

from the beginning i had problems with the connection an after a month they make an appointment to fix my antenna so i waas with no cable for a month so they said i was gonna bee free because i did'n have the service so direc tv took money from my checking account with out my authorization and no one could help me the bank charge me overdraws $70 i was 4 days on the phone try to find somebody who can help me to resolve this problem but nothing happened so i had to pay everything i don't recommend this cable i had to cancel my service dish is 1000 times better
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Loss:
$120
Anonymous
map-marker Philadelphia, Pennsylvania

DirectTV Misrepresented HD sevice package deal

Ordered HDTV 4 weeks ago, and was told they can't install til 6 weeks forward...HMMMM. Was told I am a valued customer and get free install and free upgrade for box! This week got bill for $524 and haven't even got hooked up yet. When I called, (not able to get live person for long time) the gal told me I still have to pay $100 for box upgrade but would be credited for the rest. I don't think so! Canceled my order and seriously considering other options for TV service. How did TV get so damned expensive anyway? Just curious.
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3 comments
Benjamin Brg

Have you people even called directv and asked how you can get free HD? They will give it to you for 2yrs if you sign up for Auto-Bill pay.

I have been a customer and a installer and now a authorized dealer and have never heard of someone that has not been installed being billed, let alone a bill for 524 dollars. Probably had a past due bill on a previous account.......

Guest

They now offer free HD for life to new customers, but won't give same deal to existing customers. They don't give a *** since they got them current customers by the balls with the early termination penalty.

Guest

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

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