DIRECTV
Reviews and Complaints
Sit & Spin DTV
Direct TV DeFrauded Me
Cost of customer service
Installer stole laptop- - and did not complete installation
baseball
Direct TV & Verizon
No service after the sale
Direct TV Discrimination in
Customer Service is beyond terrible
Direct TV SCAM
Direct TV, liars and theives!!!
My advise to anyone and everyone , do not go with direct tv. I was with dish network, had been for three years and was happy with service.
My main DVR was failing, so I called the number on the back of my remote for service. Apperently the person who answered the phone (his name was Mike), worked for a dealer that sells both Dish and Direct TV. He brow beat me into switching to Direct TV, stating I would be saving over 20.00 per month. So I made the switch.
After having it installed, ( and that is a totally seperate nightmare) I notice I did not have Encore and Starz as I did with my other service. I called direct tv and was advised that I had not signed up for that service and it would be an additional 15.00 per month, so much for my savings. I stated this was not what I was sold and I wanted to go back to Dish. At that time I was told I would be charged for disconnect services of 450.00.
So I sucked it up and went on for a couple of months , but my equipment kept failing. After being told it would cost me 85.00 to have someone come out and look at equipment that wasn't even six months old, I got fed up and went back to Time warner. I am saving alot of money because all of my services were switched, meaning phone, cable and dsl. I cancelled my contract with Direct tv and they took 380.00 out of my checking account.
O.k. I let that go as I understand I would be hit with a early termination fee. But the absolut kicker is that I then go hit for another 388.74 because they are stating I didn't return my equipment. I did return the equipment.
After five phone calls ( and we all know how painful that can be) The first person told me I would be refunded my money in 5 business days. I called back after the 5 business days , and was told there was still a credit on my account and that she would reissue and it would take 3 businss days for the money to be credited back..after the 3 days I called again and was told yes it take three days for their accounting department to get the credit and 6 to 8 weeks for them to actually put the money back in may account. Can you believe that! 6 to 8 weeks, in the meantime I have had two payments bounce, costing me another 50.00.
I would love to talk to anyone that has had this same experience and possibly speak with an attorney about a class action suite to make sure they can not do this to other unsuspecting consumers.
Direct TV doesn't advise consumers about contract
Directtv 's incompatine staff
Direct TV illegally used my debit card
Over billing
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My mother had a problem identical to yours.
DirectTV won't respond to a complaint unless it falls within their phone agents script, and forget reaching anyone of importance who can REALLY rectify the situation.