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Directv in Las Cruces, New Mexico - Had service 7 days

In checking prices, direct TV came up with the best price. They said the package had CBS sport and heart land. They did not tell the truth. When I called 3 days later (Monday), all they wanted to do was upgrade me and charge more money. I said no I want out. They refused to let me out of my contract. I hated their whole system. I called in 4 more days, I was told I could get out of my contract under buyer remorse since it had not been 21 days yet. I said find that is what I want. I asked what my bill would be? She said it would be prorated since I had service for a week. Then I get a bill for $496. They are charging me 20 dollars for 24 months.
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Review
#422784 Review #422784 is a subjective opinion of poster.
Loss
$480

Directv in Denver, Colorado - Breach of Good Faith and Fair Dealing

After moving from a single family home into an apartment, I asked that my service be transferred to a relative looking for cable service. Six months after the transfer, I was notified that my account had not been transferred, that instead it was temporarily suspended. A new account had been created for my relative. I sought to merge the accounts, but was told that the only way two accounts could be merged was if two account holders married. Obviously, I could not marry my relative therefore the accounts could not be merged. I requested early cancellation of the account and waiver of the fees. I was told the fees could only be waived if the account was merged with another account. Again the accounts could not be merged because I could not marry a relative. Therefore I am forced pay the cancellation fees. Furthermore, I provided an updated address on two separate occasions in order to return the equipment. The only item that has made it to correct address is a bill for services I never received. I have made several phone calls to customer service, billing, customer retention and written a letter to the legal department. My relative has done so as well. Words cannot describe my frustration and disappointment with DirecTV and strongly advise any consumer to avoid DirecTV. Failure to transfer the account and creating an unauthorized account is a breach of good faith and fair dealing. DirecTV knowingly created an account rather than transfer the account. DirecTV has breached its duty of good faith and fair dealing. Unfortunately, individual consumers have little power against large corporate entities such as DirecTV. I also have great concern with DirecTV is the marriage only policy for merging accounts. Although many states are moving to legalize same sex marriages, if you are in a state that does not, your rights as a DirecTV customer are limited. In a state where you cannot marry the person that you love, you also cannot merge your DirecTV accounts.
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Review
#422711 Review #422711 is a subjective opinion of poster.
Loss
$150

Update by user Jul 24, 2013

One more email received by Presidents Office saying they take the threats/responses I received from potential Direct TV responders seriously and they were investigating. Since those ignorant, callous, responses have stopped, I assume they have silenced at least that...

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18 comments
Anonymous
#687583

Yea we had a meeting about the rudness of people, at that meeting of about 300 people they said we should not go online and tell dum**ss that we work for the company and not respond to the st*p*d people like you and your drooling spouse should realize that you are nothing and if you want to come on here and cry have at it just don't expect any sympathy from me

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Review
#422554 Review #422554 is a subjective opinion of poster.
Loss
$1000
Tags
  • Directv receivers
  • Directv treatment of customers
  • Directv viewing

Directv in Johnstown, Pennsylvania - No service for 4 days

I am 70 years old. I just had an operation, and I'm not allowed to do anything for 1 week. My Direct TV signal went out this morning, and I called. I need a service call, and they can't come out for 4 days. I wanted to spend my recuperation time watching TV for my entertainment. I'm very upset about not getting a service call sooner. I don't have anything to do but just sit here. Boring!!! This is terrible service. I also have a relative visiting me to help care for me after my surgery, and they would have liked to watch TV, also.
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1 comment
Anonymous
#670361

So because your OLD and DISABLED we should put your service call ahead of everyone else who also had to wait for a tech, maybe you should start to cry elder abuse and taking advantage of someone who does not have all their mental faculties

Review
#422477 Review #422477 is a subjective opinion of poster.

Directv in Lafayette, Georgia - LACK OF CUSTOMER SERVICE

DIRECTV is not only a colossal rip off it's the most EXPENSIVE service available. A technician comes to your house , slams a dish on your NEW ROOF so you are going to have some serious leaks when you get rid of the dish. You're given absolutely no help as to how to do anything with this system. You aren't told you need special equipment to order movies and you aren't told exactly where to text the request or you get a message telling you to call for help that adds an extra $5 to the cost of the movie. I can go to REDBOX a lot cheaper and keep the movie for 3 days and still get off cheaper. No deal there. In order to get rid of *** channels that you not only will NEVER watch the process is amazingly difficult at best so you have to surf through hundreds of BS channels to find something decent to watch or just give up and watch a DVD or the FN weather channel which by the way plays way too many *** reality programs and not enough weather. The number of shop channels is STAGGERING and they are the first nuisance you have to deal with before you get to the meat. The DIRECTV people must make a killing on useless cheap *** that gets sold on these channels otherwise they wouldn't be shoved down your throat. No profit no show. Infomercial channels are also shoved down your throat to the point of making you sick and wishing they would all just shut the *** up and get off of your TV. Sports channels are in abundance but who can watch all of that. You pay through the nose for the channels that DIRECT claims otherwise but anyone that watches that much sports is either total nuts or at 300lbs with way too much time on their hands and they just need to get off the couch that has likely broken down and is laying on the floor with the lard *** ready for the morgue. Get up and take a walk and get you nose out of the *** box. Spend time with your family and stop being so selfish. GET A *** LIFE. DIRECTV is absolutely the bane of existence and a better choice is Comcast. More value for your money and a lot of great programing that you don't have to order and pay extra for hence paying double or triple the initial price of the service.
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6 comments
Anonymous
#763381

Why try and explain, this person is either too *** (I suspect they are black) or too lazy(still suspect black) to setup a favorite like list I'll bet if we looked up there account there was would be request for free "gibs" (yes still thinking they are black) and request to send a tech to change input on their new stolen(yep black) 65 inch tv they got cashing a welfare check at Walmart so maybe you should call and try and fix your problem instead of crying or find yourself a "magic" negro that can read maybe you can get Obama to pass a law that all instructions be printed in thug so you can read it I.E. "yoz wanna see DAT video you need to get yo s@#t connected to the interwebz and press the buy buttonzbbut warning is you prezz buyz they gonna tax yoz *** for it and YT don't give no refundz"

Anonymous
#763456
@Anonymous

LAMO chimper

Anonymous
#762582

You only have to make a Favorites list one time, eliminating all the channels you don't want. You don't have to constantly surf all the channels to find the content you want. Anyone who can't figure that out should just put up an antenna.

Anonymous
#684989

Well, contrary to popular belief, DirecTV doesn't make a killing on infomercials or sales channels...they actually carry those channels to keep costs down for the consumers. Almost EVERY channel that carries that type of programming is tied to another batch of channels that actually get watched.

223322

Anonymous
#676133

You never see the infomercial chanels on there online chanel guide.

and dont forget those pop up movie ads in the listings

Anonymous
#669131

First off Where did you think they would put the dish if not on the roof and if requested they would of put it on the SIDE of your roof, maybe you should quit your crying becuase your in a contract and MAN UP

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Review
#422460 Review #422460 is a subjective opinion of poster.
Loss
$2000

Directv in Columbia, South Carolina - Scamed by direct tv

I recently moved and when they finally came out to reinstall my services @ the new address they took one of my boxes when I asked why he stated they were upgrading the box. As of May I could no longer afford the services, so I did not pay the bill they sent for 190.00. When I called and asked them to pick up the boxes I was informed that I would be charged an early termination fee of 400.00 and also told I agreed to this when I moved and upgraded my equipment. I never asked for this upgrade nor did I know when I signed the agreement for the guy to install the service @ the new address I was signing a new contract which I would be obligated for another 24 month agreement. They scammed me and something has to be done about their practices.
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1 comment
Anonymous
#670450

Hey try this READ what your signing, there is no scam here just YOUR S T U P I D I T Y for just signing something IMO you deserve what you get

Review
#422441 Review #422441 is a subjective opinion of poster.

Directv in Livingston, New Jersey - Charged for installation that was supposed to be free

After we moved to a new address we were charged a $200 installation fee... we weretold when we initially got our service that when we moved they would move our service & install it for free at our new address.. we have called direct tv 7 times trying to speak to a supervisor about this issue & we are always told they will call us back within 24 hours but never do...everytime we speak with their customer service dept they tell us a different story about why we were charged this fee ... all i was asked when i called in the moving order was the address we were moving to & they gave me an installation date... they say that i approved the installation charge during this call but when i ask to hear this call they said i have to write a letter to the direct tv main office cause they dont have access to these calls that are recorded & all calls are recorded ....i dont understand how they can say that i definately agreed to these charges but have no access to these calls ......they cant let me hear this call where i accepted these charges because it doesnt exist...it is just ridiculous...i should have listened when all my friends & family said they are no good & incompatent...
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Review
#422395 Review #422395 is a subjective opinion of poster.
I live in Houston and want to see the rockets and astros! It isn't fair that Direct Tv will not buy into it. I have been a customer for about 10 yrs. and now I can't watch my local teams! I don't want to go to Comcast but I will soon if it doesn't change! And now that...
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1 comment
Anonymous
#670463

First of all DTV started in 1994 so we have already established that your a liar, but if you want to watch a local game try your local channels or get the MLB package.

Review
#422214 Review #422214 is a subjective opinion of poster.
Tags
  • Houston Astros

Directv in Ruckersville, Virginia - Direct TV lies and does not stand by what they promise

3 weekends in a row we have been dealing with DirecTV and finally today was the last draw. 1st weekend the tech came out in the rain and told us he could not get a signal we needed to cut down trees. The tenants here for the prior 6 years had directv with a signal. Following weekend we take down 16 trees and a different tech comes out at 7:50 a.m., no call. He says we got a good signal. He locked his keys in the van, we slim jimmed it and got him back in. He then proceeds to tell us we will have to pay him 45$ to mirror our other T.V's. I said no. At 10:30 a.m. he says he will be back in a minute he is going to the store to get a Red Bull drink. Never saw or heard from him again. 3hours later we called Directv and explained everything to at least 5 different people. They all said that he was showing he was still on our job site! Wrong. Another entire day wasted. After talking to many directv employees they guaranteed us that we would be upgraded and all kind of stuff the tech will do for us the following weekend. Today, different tech suppose to arrive between 8-12, he arrived at 12:30. Can not mount dish where we were told it would go, no upgrades at all ---- they downgraded us took away HD satellite and a HD receiver, that means with 4 HD T.V's I would not be able to watch anything in HD. Does this make sense??? The entertainment package $29.99 is for 1 TV. If you mirror your other tv's, you can not change the channels on the ones that are mirrored. $45 to mirror each additional tv that you can not even change the channel on. Then he proceeds to tell me for an extra 5 or 6 dollars a month I could get a receiver for each tv, and still not in HD. Thanks Directv for ruining 3 weekends and still nothing. I'll go back to rabbit ears, no charge for that. BE CAREFUL OF PROMOTIONS - FREE HBO ETC. IF YOU DO NOT CANCEL BEFORE THE 3 MONTHS YOU ARE LOCKED IN FOR THE REMAINDER OF 2 YEAR CONTRACT.
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3 comments
Anonymous
#670465

Ok you want to talk about lies, lets start by a "mirror" charge there is no charge except the 6/month per receiver if your talking about installing a receiver in each room then yes there is a 49 install charge why should DTV send a tech to run cables in each of your room for free this is not a charity it is a business if I went to my car dealership and said I want you to install 22 inch rims and a cold air intake system but not charge me for it they would laugh at you too just as I laugh at you and your lies,anyway lets go on to YOUR next lie, there is no way for anyone at DTV to check the realtime status of a tech from the install dept there can only be a request for information sent to the provider for the area, and YOUR final LIE you can cancel HBO/Stars/Showtime/Cinemax any time you are NOT locked into any channel package at ANY time so now that it is established that your nothing but a cry baby liar maybe you should give DTV an apology for your LIES and SLANDER

Anonymous
#668296

I was quoted $39.99 for a 1 year contract but it ended up $52.00 and they just raised it again. I am unable to figure out why ALL THE TV COMPANIES pull this. The FCC needs to investigate the cheating going on.

Anonymous
#668059

You might want to double check on that 3 months to cancel deal because it used to be 24 hours or even less.

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Review
#422212 Review #422212 is a subjective opinion of poster.

Directv in Wichita Falls, Texas - Direct tv ripping off the disable

When I moved from tenn back to Texas I had called to have the service dissconnected they put me in suspension then called me back wanting me to pay for a service that wasn't being used I told them that I didn't need their services so they put it in suspension again then they said that the service was being used at the old address and was looking for their money once again I told them I didn't need their services so they said they wanted the mo ey or they would just take it so the first of this mo th they too 233.00 out of my account. I'm disabled living on a very fixed income in which I rely on my money for my meds and my way back and forth to my dr visits I'm on oxigen and about 17 different blood persure pills and heart pills if these ppl wants money this bad why don't they just go after the ones who wants the service in the first place I will never tell anyone to get direct an dim going to start with the family member I have since I do have friends who does get y'all's service but won't for long so buyers be where direct tv will go after anyone with no remorse they have no respect for the elderly or the disabled
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1 comment
Anonymous
#668060

Get in touch with your bank and ask them if you can dispute the charges if so the money will be refunded to your account and if this happens you will need to change bank account #'s. I'm sure the bank will help you if you ask. Good Luck

Review
#422211 Review #422211 is a subjective opinion of poster.
Loss
$233