jguidry G
map-marker Washington, District Of Columbia

Installation Nightmare

ordered direct TV on wednesday and was told installation would occur on saturday. Surprised by such a quick installation I asked them not to tell that they would be here and waste my day make it easy on yourself I told them but do not tell me anything they could not do. They did not show up!!! They did not call!!!!!!!!! for a 12-4 installation they called at 1930 and said there weren't coming due to an emergency. They begged for a new installation date the next day SUNDAY. I finally agreed after warning them several times that I wasted one day on them and was not going to waste another. You guessed it they did not show Sunday either. They did call and lied to me about a technical problem with my equipment. after waiting to speak to a supervisor for 13.45 minutes they hung up on me. I called back and they said all supers were in the field. I said tell me what the technical problem was: Her response was "WE ARE LOCKED OUT OF OUR WAREHOUSE AND CANNOT GET THE SUPPLIES". I said a problem with the door or the installer does not have a key. She said the installers do not have keys. So they don't trust him in their warehouse but want to send him to my house. Called DISH NETWORK....
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good g Moa
map-marker Fairview, Oregon

Cant pay without a bill

I am in total awe with Direct tv service. Or lack of. I had my tv turned off after a little over a month. My first month that is. I still have not got a bill yet they turned me off and when I atempt to contact them at several numbers, all I get is when you pay your bill we will be happy to assist you. So how can I pay when I receive no bill? I don't have the ability to pay other than through mail. So now I am sure they will charge me a late fee.
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1 comment
good g Moa

:x

Anonymous
map-marker Dallas, Texas

Direct TV Customer Service is the worst!

Was an ike victim and they don't have the technology to let me pay ONLY my past due amount.I felt like i was talking to a collection agency and they would not let me talk to a supervisor. It is now 11 hours and i still have not recieved a call from a supervisor. They know they have the customers they need to stay in buisness but i assure you that when i get done with their contract i will go to one of their competiors. I paid and 2 hours later, still no service. I wish i could speak to the person in charge of Direct TV.
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paulam
map-marker Reston, Virginia

HD Channels

My HD channels have gone out twice. First my local channels 4,5,7,9 HD channels went out, now all my other ones have gone. I called and they have you try this and that and nothing worked. They informed me that they needed to come out and there would be a $20 charge. I authorized last month for the additional fee for the service charge fees, but they don't kick in until the 7th of August. So if I place a service call today there will be a charge of $20, but if I wait until after the 7th there's no fee. I also asked, since I'm not able to receive HD channels, if I would be getting a discount and was told as long as I call back after the 7th then I should, (not would) be getting a discount. I asked if they had my account up and I asked how much it would cost to discontinue the service all together. I was told that I'm locked in until 2010 and there would be a charge of $20 per month, which would be $320. I've tried Comcast and now DirectTV and I'm ready to do away with cable all together.
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Anonymous
map-marker Philadelphia, Pennsylvania

DirectTV Sneaky cancellation fees

I wanted to cancel my DirectTV account. They told me I had to pay $300 cancelation fee. I told them I am done with my 2 yr commitment and there must be a mistake. The guy told me I had a box replaced (they changed the box because the old one was defective!!) and this added another 24 mo to my contract!!! This is ***, I did not sign any extension to my contract, there was no discussion on this, ad they just automatically added a new contract to my account. I cannot get out of their service even though it sucks! Never get DirectTV, never. It is a scam!!!!
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Loss:
$300
3 comments
Guest

Be careful anyone who pays Directtv with credit card thru web site. Also cancel because of poor service.

Surpised to find 2yrs added because of upgraded box. Not only did I get charged early cancelation $360.00, also got charged $550.00 for two empty boxes delivered to return boxes until they received them back, one box I just paid $200 for they say I only leased it and still belongs to them. Three days after I received returned boxes I was checking my bank balanced and discover $1196.17 was withdrawn from my account. As probably most of us we live from paycheck to paycheck.

Called Cust Serv and was told I would get $550.00 back when boxes were returned. Although not to happy to say the least returned boxes next day. Called to verify they were received asked when I would get my refund was told between 6 to 8 WEEKS!

By the way all this is on your FIRST months bill after you have contract for their service. So if your thinking about their service my warning Don't give them your C/C information they will withdraw monies on outstanding balances and send you a notices after the fact.

Guest

wow, I can't believe this story. I just got off the phone with the rudest people ever to work in customer service!

I spoke to three people, two of which stated they were managers. The third started out so nice and then she got so ugly in the end. I used to work in a field of this nature as a manager and never talked to anyone like this before even if I knew they were full of it. I always made them feel like they were so important.

I had the same thing happen. I got service in 2007 and only had a one year contract...(goes to show you they are doing different contracts all over the place) and I asked for 4 rooms to be set up during that time. I really just wanted the fourth room to be a jump off of another room, b/c I didn't need the 4th box. I thought this could be done.

When they came out, they worked on trying to figure that out for some time and could not, so they said they would send someone out that Friday and they never did even though we waited and took time off work. Then it happened again. we scheduled the techs, and they never showed up. I think we must have been calling a tech number and not direct tv.

We also had issues of them not hooking us up to phone lines, so we could never order movies or anything and we tried to order stuff over the internet and it was a big issue. That never got resolved but we called several times. Then we finally called Direct tv directly in December of 2007 after waiting for 8 months for the techs to show up and calling and then they stated htey would just send us a box. Hey, whatever works.....right?

Well heck, that apparently added another 2 years to my contract of which I did not know, so after more *** service, I decided to cancel my service this summer and then get a cheaper rate with Dish b/c their programming channels are better for our tastes. I tried to get Direct to match it and they could not, so I cancelled. They then told me it would be a $199 cancellation fee and I was like whaaaaa??? then They said if you just write a dispute letter to the dispute dpt they will probably waive it.

Well after waiting 4 weeks on a reply I finally got it. They said, we cannot credit you, b/c you terminated early...oh good gravy.....did they not even read the letter? They didnt' bother to call to understand my side or my point. I called the number on that letter today and talked to three rude people who call themselves managers and they just kept saying hte same thing.

They said they had no acitivty of me calling for 8 mos and didn't have anything that I requested 4 rooms to be hooked up to begin with. Hey, I dont' control what they type. I didn't get responses so it would make sense that their systems wouldnt' show it. They said they didn't have any caller id info showing a call on this account...whaaa is that?

Maybe I called from a different number, or maybe I was calling the tech guys who usually tell you, call us, not direct tv....right? so then she said, well you should have called us. I told her that they didnt' even fulfill their end of the contract by not being able to offer PPV to us b/c it never worked! But they don't seem to think that voids anything, so now I guess I will go over to credit.

I have never been turned over for anything. I always pay every bill timely and never had a credit issue and now direct tv is going to ruin me in one instance.....craaaazy.....

Guest

Thanks for the heads up. I just cancelled direct tv after four years. I'll take a hard look at my final bill.

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pissed o Fnb
map-marker Boulder, Colorado

W9...Cannot provide our company a W9 form to save their lives!!!!

I have asked this company for almost a month now to provide our company with a W9 form so that I can set up an account for them in our system. They attempted to fax me a copy (3) times but failed.

Then they tried to mail me a copy but failed. I asked them if they could verify that it was ever mailed and I still have not had a response. I am currently using my personal credit card to pay the invoices and then apply for re-imbursement from my employer to get my money back.

I'll never ever use DiectTV again!!!!

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3 comments
Guest

Good to know. Now we know all pros and cons of the form.

I mostly use >W9 2015 pdf to edit my PDFs. I think it also allows you to to create fillable pdfs and esign them.

Guest

www.directv.com/w9

Guest

Direct TV

Corporate Office

Ms. Ellen Filipiak

Sr. VP, Customer Care

2230 East Imperial Highway

El Segundo, CA 90245

Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected.

If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights.

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Anonymous
map-marker Reston, Virginia

Directv turned off my service to get more money

Directv turned off my service and said I had to buy insurance from them to get it turned back on. I had paid for the service that they turned off. They told me I had to either pay $79 extra or have it put on my next bill to have it turned back on. They turned it off durning the Olympics. They also tried to charge me for three units when I had only two. Now one of their employees got a hold of my card information and took $1,228 out of my bank with out authorization! Their rude.
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lenjiso
map-marker Richardson, Texas

Directtv added services not requested and overcharged me

DirectTV added services without my request and without my knowledge. Before I knew that I have the services, they sent me big bills. I called them and argued about the bill and the services. They admitted that they were wrong. They said they waived the fees. However, on the next bill, they came with, even, bigger charge than the previous. My service agreement was to get a service for $34.99 per month, but they keep sending me bills for $52.99. They made me regret my decision to leave my previous provider, a cable company. I would not recommend anyone to switch to direct tv. They are horrible.
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ditpar
map-marker Richmond, Virginia

Bad Service and communication methods

We started our Directtv service in Jan., 2008. They advertised several HD channels and many channels not HD. The HD channels we would view are extra cost or not available since our local network affiliate only provides the HD to the cable companies therefore FOX from Denver or LA in HD is blocked. It seems most of the 'hundreds' of channels are shopping channels or in many cases duplicates. When the dish was to mounted, I suggested to the installer that our windy environment might prevent a good mounting solution on our roof. He assured me he would brace it well and we would not have problems. One month later, we lost our HD channels (they must use a different satellite), so another techie was dispatched (after 30 minutes on hold or punching numbers after dialing the 800 number). The guy they sent said the dish should NEVER have been mounted on the roof and that most technicians would not venture onto our roof to make adjustments. Now the wind has torn the mounting screws/bolts our of our roof. I called again (three disconnects during conversations with staff after much punching of numbers or on hold) and they want $80 to secure it to my roof. I was told I was out of the three month warranty period for service calls. I got nasty enough that they said they would fix it this one time for free but I should pay their $5.95 service contract monthly fee for future service calls. We frequently have brief interuptions with picture and/or sound, do not care to see the same program on several channels, don't care about infomercials or shopping channels and would like to see the number of HD channels they say we get. I have been without TV for five days, since the service company can't fix the dish until tomorrow. I have no doubt that for the remainder of my contract period I will be dissatisfield with Directv. They are overpriced and it is nearly impossible to contact them. If anyone finds a way to terminate early without paying exorbitant fees, please post it. Thanks.
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Anonymous
map-marker Miami, Florida

Billing me since 6/4/08, have Dish Network

I would like for you to look into my account, and verify that I no longer have "DIRECTTV" anymore as of 06/04/2008; I have spoken with someone, and so did my wife, about this; it was understood that it was a mistake on your part (DIRECT TV), for keeping billing me for $64.41. I now have "DISH NETWORK", and your "anthena" is sitting in my garage. Since we requested to disconnect, we made sure we cleared the accont, and the balance was $ 0.00. Thank you for looking into this matter, and making the necessary adjustments. A/C# 3796****
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Rena S Big
map-marker Cleveland, Georgia

Direct tv doesn't care about it's customers

I have had direct tv for almost 4 years and I have reached my boiling point with them.If it even thinks about raining I loose service.Anytime you ever have to call for anything service related they really screw the customers over royally.For example I had an appointment scheduled for July30th and I had to wait about 3 weeks to get that appointment and I was supposed to be upgraded and still haven't seen hide nor hair of a service tech yet.This is not a one time incident...this is an everytime occurence. My name is Rena Stanfill and I live in Cleveland,Ga.
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Anonymous
map-marker Chicago, Illinois

Direct TV has inadequate customer service rep

I just spent 35 min on the line with a direct tv customer service rep name Don. I had a simple question about a channel that has been added to most of the other Dish, and cable network. This person name Don (if that was his name) knew nothing about the new channel (ME TOO), and refused to transfer me to anyone else. I then ask to be transferred to a Supervisor or Manager on staff. He then indicated there was no one available. I don't get that, how could a company with idots like this be left unsupervised ?
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3 comments
Guest

Do you think you're talking to anyone in the US now for any type of customer service call? Please, Don was the closest American name for his real name, stationed somewhere outside our borders.

Insist on American!!!!

I heard on the news today that a local company is moving 300+ jobs from an already depressed nearby town to China. Don't buy anything from Kaz going forward.

Guest

We had Direct TV for at least 8 years. We then started having problems with our equipment and watched "searching for satellite" for 2 weeks all the while calling for help.

Apparently our only recourse was to pay $79.00 for a service call. That is until I called to cancel after switching to Time Warner. I asked the rep where he had been for the past two weeks when he could have a made a difference.

I think the Websters Dictionary has dropped the word "service". It doesn't exist anymore.

Guest

I had the same thing happen. The first person hung up on me when I questioned a charge on my account. The second guy wouldn't let me talk to a supervisor until I told him I wanted to cancel and go to Dish Network.

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FarkelDarkel
map-marker Los Angeles, California

DirectTV SUCKS

I am not happy with DirectTV. After I closed my Direct TV account, Direct TV took 216.50$ out of my debit/checking account with out notice. After I called and demanded the money be returned to me I was told it would come in a few weeks in the form of a check. Today I received a statement in the mail that showed my -216.50$ balance. I called and asked if my check would be coming soon. The first woman told me it was already refunded into my account. I looked at my online banking site and no refund to be found. I called back again. I told the new person I was unhappy and needed answers. She told me my check would come in 6-8 weeks. When I do get my money back I will have waited over 2 months for money they never needed to take from me! I hate Direct TV! I will never recommend to anyone business with them.
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Shellby F
map-marker Silver Spring, Maryland

DirectTV Customer Service Is An *** Joke

There are not enough curse words in the English language to describe how I feel about DirecTV at this point. I have been a customer with these people for three years now after dumping Comcast for high cable bills. I have not had one problem from them until I had the "audacity" to want to upgrade our basement TV to an HD DVR box. The problems started when the young technician came to install our box and satellite dish. He informed us that his work order called for him to take one of our two regular DVR boxes and replace it with an HD DVR. Of course this was not correct, he was only supposed to be ADDING the HD DVR to the basement tv not taking our existing boxes in the other rooms. I paid well over $400 for those boxes so WHY would I want them taken away? He called DirecTV to have his work order changed after this was done he proceeded to do his job. Only problem with this is the boy obviously didn't know how to do his job. He kept the original line we had for our old DirecTV box and didn't install a second line to the box to support the second tuner that is in all DVR boxes. The dish also wasn't aligned correctly because we weren't receiving all of our HD channels. However, we didn't find out about the channels or the tuner until after he left. He only gave us the major HD channels probably thinking we would not notice the others or the tuner missing. When we did we immediately contacted DirecTV about the problem. The customer service rep apologized and set us up for another tech call. Now this is when I start getting pissed. The tech came out and promptly told us that he was only here to check the dish not to add another line LIKE WE REQUESTED SEVERAL TIMES TO DIRECTV. Of course we became angry and called Directv AGAIN. The Tech left without so much as looking at the dish, then proceeded to tell his supervisor that we were hostile to him and he couldn't work in a hostile environment. The only thing we asked him was why he wouldn't install the second line to our DVR box. Nothing more. (Directly to him if I catch you on the streets I'll show you what TRUE hostility really means you little ***.) By now Directv is apologizing again and telling us since this was a contractor who came to do our service we have to wait till tomorrow to get a phone call from them about the issue. I waited and I received a terrible telephone message from some out of country line asking me if my previous day service call met my expectations. I called them back and was given to someone who couldn't talk or understand English very well as I had to repeat myself several times before anything was done. She then told me that she did not have a work order number for me and needed that to complete our phone call. You people CALLED me I did not CALL YOU I was returning your phone call. What the *** do you mean you need a work order number. Needless to say I called DirecTV BACK again about this problem. I was transfered to a tech customer service person who tells me that during the time I ordered my HD box I was supposed to request another line be drilled for my second tuner. I let him know that this was the most crazy piece of BS I've ever heard. If I didn't already have TWO DVRs how was I possibly supposed to KNOW to even ASK for the line to be installed or that it needs a second tuner to work right? He tells me that the person is supposed to tell me this over the phone. Well guess what nothing of this sort was even brought up, and I don't believe thats even true. After telling him to just set my appointment for my line to be installed he proceeded to tell me that this was going to cost me $99. WHAT?! I have to pay $99 on top of the $230 you sucked out of me for this box just for DirecTV to drill a second hole into MY HOUSE and put some *** coaxial cable through that hole. I can pay the *** five blocks down $10 bucks for that. By this time I was livid and hung up on that *** hole. I then contacted the supervisor and was told that none of what was quoted to me by the above *** was true. He set up a trouble call for me and the tech supervisor came out two days later and fixed all the problems that started two weeks ago. All I can say is if you don't have DirecTV don't even bother. Make sure you ASK up front even call for a supervisor if you have to cause these people are training their customer service department to lie and steal from customers. Trust me if it wasn't for the fact that I would be charged a $300 early termination fee I would not be with them today.
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Loss:
$232
3 comments
Guest

well.. the customer service sucks in the english dep .. but if u have a litle of patience and call to the spanish dep , they fix all the issues in the first call

Guest

Joe, consider yourself lucky that your experiences with DIRECTV has been great. I just has a battle with them with regards to an Unethical and Unjust Early Termination Fee that they were trying to stick me with. After doing a little research on the internet, I saw that I was no where near the only person that this has happened to.

Guest

I think the customer service with dtv is great..I haven never had any issues with their equipment or customer service. I have always been treated nicely

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teresaq
map-marker Santa Fe, New Mexico

Direct TV charges

I recently payed a direct tv bill for a friend. I do not have an account with them. I got a charge to my debt for another bill because my debt card number was the last one used on the account and they will not refund me my money. How can they take my money when I am not even there customer. I think this company is defrauding the public Beware. My bank did everything they could to get my funds back but, the transaction had already processed. Direct TV was rude and hateful. I am out 156.00 and that is hard to come by.
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Loss:
$156
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