Anonymous
map-marker Miami, Florida

Direct tv strikes again

I am all for getting together and complaining about direct tv. They took 600.00 from y credit card for receivers I had returned when I cancelled my service and its been a month and they keep making excuses and have not returned my money. They basically are keeping my money and I have not been able to do anything. Van anyone suggest where I can complain. They are horrible.They keep hanging up on me, they also keep switching me to different people and every time I talk to someone they say they will return the money in 8 days. I am all for suing them.
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Loss:
$604
Anonymous
map-marker Los Angeles, California

Direct tv tech support very bad

rude customer service inept, uniformed and un-educated techincal support and they hung up on me when I told them that they didnt understand. I was asking question about service aboard our yacht and trying to determine how far south into mexico we would be able to recieve service with a 24" dish and what the sattelite footprint was like on the west coast of mexico and how far in to the pacific ocean we could expect to recieve service and how far south we c ould expect to recieve service if we subcribed to direct tv obviously we wont ever!
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valrojas
map-marker Chicago, Illinois

Is it even legal?

I seems to me that DirectTv trains their people to initially tell the customer what they want to hear to get their service than they change it afterwards to benefit themselves. Is that kind of a bait and switch? I have been a customer for almost one year and it has been the worst company I have ever dealt with. I have been told conflicting stories numerous times and I have never been apologized to more in my life with the end result always being the same, (I'm sorry but there is nothing we can do.) Something needs to be done.
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Anonymous
map-marker Cincinnati, Ohio

I called 5 times about a Remote Control Problem

My remote control is acting up, I called 5 times got 5 different answers, install new batteries, need a new remote control, go to our website find out how to on your own,go to a channel with no picture & fix the remote, go to menu. I still have the problem, I did all the things they recomended. half the remote works, can't turn Tv off on & on with it, can't mute, can't adjust volume, very disgusted with Direct TV.You bet when my contract is up I will get rid of this mess. I will also tell anyone that is interested in Direct to please don't .
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2 comments
Guest

problem w/ direct tv remote control

rick p Xnv

I wish I had come here a year ago. The DTV remotes are kind of touchy.

I have three different kinds. I can tell you how to program your remote if I know which one you have.

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ReneH
map-marker Locust Dale, Virginia

Direct TV Upgrade Victim!!!!!

So much for being a long time valued customer of Direct TV. I upgraded our system to accomodate our new HD TV. I called "customer service" back in February and paid well over 400 dollars for two new boxes. There was NO mention of LEASING at all. I would like to add that for well over 5 years we have continuously complained that we do not recieve a paper bill. They continually say they mail it. We finally recieved one this month and what do I find? I find a lease charge on my two new boxes. I say this must be a mistake and I call them. They tell me no one can purchase this equipment since they changed it back in 2006. Needless to say I was furious. I went through a few people and finally ended up in the "resolution dept" The woman was rude. I said I would have NEVER EVER paid you this much money to BORROW your equipment. I told her I wanted a refund and she said it was NON REFUNDABLE. This is FRAUD! No one informed me of ANY of this!!!!!! I want to be added to the lawsuit
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1 comment
Guest

Im sure youve received bills. So convenient that the one bill you get is the one your griping about.

Im sure you "never receive" your credit card bills either. Typical consumer in debt.

Anonymous
map-marker Livingston, New Jersey

Direct tv cannot provide service, who's fault

i recently moved to another town 25 miles away. i called to have my direct tv service transferred along with the hd equiptment. i was pleased that it only took 24 hours to get the whole transaction complete.....so i thought. the installer informed me that there was no line-of-sight due to several large oak trees blocking the south-western sky. i then called direct tv to cancel my service as they could not provide it. however i was talked into having a technician reinspect the property for a second opinion on a line-of-sight. "the technician will be by within 48-72 hours. 4 days later... no sign of any technician. i could go on and on but to shorten the story i have been without service since 5/30/08 because direct tv cannot provide service where i live and they want 500 some odd dollars to "let me out of my contract" of which i never signed. how on earth can i stop this and free myself from this prison, without a lawyer, and with out giving direct tv the money i have worked for that they have not? ps also keep in mind that i have already had every imaginable thing said blown up my behind from direct tv.
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Loss:
$500
Anonymous
map-marker Stone Mountain, Georgia

I HAD TO WAIT 60 DAYS FOR SERVICE!

My area trees have grown to interfeer with my signal. I called DTV to come out, was charged $49.95 and then had to wait 2 weeks for a service person to come to my home. He found a new location but needed a pole to mount the satelite and his supervisor told him they would have a supervisor come out. I was told they would contact me the next day. After 7 days I called and they said it would be 2 more weeks. Today, 2 days before the second scheduled appointment, they called and told me they had rescheduled my appointment to 1 day early. I was unable to be home and when I asked for their original appointment time, they said the next appointment would be in 4 weeks.... After insisting several times that I be transfeered to a supervisor, I was put on hold for 20+ minutes and then when the person I was talking with came back on the phone, I was told they would make the initial appointment. Stay tuned....
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JustCounting G
map-marker Knoxville, Tennessee

DTV - A Total Fraud/Scam

I was told my monthly bill would be 49.99, that I had 2 mos to cancel, that I'd only be charged 4.99 for 2 receivers since I "bought" the HD DVR, that my first mos bill would be $82, but each bill after that for 12 mos would be 49.99 +~ $10 for 2 receivers. My first mos bill, which I discovered less than 24 hrs after installation, was $98.50. When I called, I was told my next 12 bills would be ~ $76 - and that they had "no record" of my being told what I was told and no idea who "sold" me the "package", which they had "no record of." When I told them to cancel my service and get their equipment out of my house, they said "too late, you have to cancel within 24 hours". I said "what about the two mos.. what about everything I was PROMISED.." They said they were "sorry, you were misinformed". They are unscrupulous and this has to be illegal. Class Action needs to be brought for fraud. They have my debit card number.. I feel I have no way to protect myself from them.
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1 comment
Guest

You can call your bank and have any charge reversed as an "unauthorized charge". That's what I did after DTV secretly re-activated my account 10 months after I cancelled my service.

They are the worst company I have ever dealt with. But your bank will reverse the charge if you ask them to. That's the beauty of credit cards. Just explain that DTV scammed you. My bank told me DTV does this to people all the time.

A word to the wise, DTV will send you to the CBE group. which is a collection agency right after your reverse the charges. Which opens up a new batch of problems that can be dealt with.

Under the federal fair credit reporting act, you can dispute anything on your credit report, the 3 credit bureaus which are TransUnion, Experian, and Equifax they must PROVE what they are reporting about you is correct or delete the entry.

Anonymous
map-marker Rock Hill, South Carolina

DTV - constant signal loss - useless!

I can't wait until my contract with DTV is up! If they think I'm going to renew, they had better think again! The satellite signal is constantly being lost and, of course, it always happens while you are watching something you really want to see. Weather is not a factor - it can be a bright, sunny day without a cloud in the sky and the screen will go out. And they want me to PAY to have someone look at the problem!!! I will never recommend this company to anyone and plan on steering as many people away from them as I can.
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2 comments
Guest

we've had the same problem with a lot of our HD channels. Not a cloud in the sky and we get a message about searching for signal.

we too were told by the CS department that a service call was required which was 49.95 or we could get a service package for 12 months and 5.99 a month. why should i pay for service for a box i'm leasing????

Guest

Must be your area - I never lose a signal even in bad weather - Was a TIME WARNER CABLEcustemer for last 10 yrs now that sucks a whole lot more then DTV - Cable you pay an ungodly rate for ***!!

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Pete S Xfw
map-marker Philadelphia, Pennsylvania

DIRECT TV ***! WATCH OUT

Direct TV will lie to you about the contractual commitment for providing direct TV service and basically you will never be able to get out of the contract because they will always charge you a cancellation fee of $300 plsu dollars. Get cable and pay by the month, trust me I learned the hard way and if you think you can run from there $300 cancellation fee they will take it from your credit card and the credit card company will not dispute the charge…it is against their policy to dispute cancellation charges. Run as far as you can from direct TV…..check the interent,….everyone and their mother hates direct TV!
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Anonymous
map-marker Harrisburg, Pennsylvania

Direct TV

Its 1230 and its been raining since 0700. Thats also the amount of time my Direct TV has been fading in and out. If a channel does appear it's not long before that channel becomes an unwatchable screen of frozen blocks and annoying static. It'll stay like that until the screen eventually goes blank and the "searching for signal" bar shows up. I'm glad the Fios people called to see if I would like to try a different provider. I jumped at the chance to dump this crazy system I have now. Too bad Fios isn't available everywhere yet. Direct TV would probably provide you with many hours of quality uninterupted service. If you lived in an area with no trees, no rain, no snow and no clouds.
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jeffrn
map-marker Locust Grove, Georgia

Very hurt by Direct TV consumer deception.

When I signed up with Direct TV, I had the Dish Network for over 3 years and looking for a change. I was made to feel like Direct TV was a better fit because they advertised a better package of over 500 channels and the salesperson made you feel like you had so many channels at your fingertips. They DID NOT tell you of all the additional fees you would incur to access te additional channels. My first bill was over 90 dollars, my dish bills never exceeded 80. I was told that my monthly bills would average roughly 68 per month. I called Direct TV and was very upset because not only was my bill much higher than Dish, I also was dissaisfied with the quality of service. There were so many channels I could not view because I did not order extra packages and he quality of the HD was not great. I decided to cancel my service and at that time was verbally told that, if I decided to cancel, I would have to pay an erly termination fee of 420 dollars, I was shocked! They gave me two 6 month free additional package to pacify me. The next month, I recieved a bill for over 100 dollars and it was at this time I decided to cut my losses and accept the early termination fee and cancel my service. It was at this time that they informed me that they wound be drafting the money from my account but they did not say when. When I checked my account this AM, I was in the negative because Direct TV drafted over 540 dollars from my account. No courtesy call, no working with you to find out if it would be okay for them to go ahead with the drafting of the funds from your account. That was so wrong of them to be so uncaring. I am not upset because of the above events which unfolded and am sure that all of this was in writing in the agreement. I am hurt more because of the level of deception by this company. Just like they could tell me at th time the events were to occur, they could have also explained these to me when I placed the order or when they showed up to install service. I hope all consumers can be reached about the practices of this company, I plan to work had in getting the word out to people in my family, my neighborhood, and my jobs. NO ONE SHOULD PATRONIZE DIRECT TV, NO ONE!
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Loss:
$540
3 comments
Guest

Maybe all of you Directv customers should have read the customer agreement. You cant say DTV lied because they send you the customer agreement in the first bill.

Guest

I signed up for $29.99 and taxes for 150 channels, I insisted that the representative makes sure of his offer because I did not want any surprises in my bills. My bills started coming at $34.99 and taxes.

When I tried to explain it to them, they thought I was trying to be smart and get a lower price. I had the confirmation number and the name of the agent, but they didn't care.

Now the reception on most of the channels I watch is really bad, I called customer service, and they said a technician has to come out and there will be a one time fee of $79.99 or I can choose to pay $29 at first and 5.99 for 6 months. So I guess I'm gonna have to be paying a higher amount than I was offered, and not able to enjoy my shows for 18 months...

Guest

I had DTV once and finally got them out of my life. I have NO TV service now and would rather look at rented movies than all the bleeped, censored, commercial interrupted shows I was watching when I had Direct TV.

I am a night owl and after 2am there is nothing on anyway except infomercialls. I do not miss it one bit.

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Anonymous
map-marker Mount Laurel, New Jersey

Rained out

I've had direct TV for 5 years, and every time it rains or snows i lose my satellite, i think its time to go back to cable, directv, have 120 channels as they advertise but 80 of them are blacked out, What a ripe off,i cant watch tv when it rains, what the *** is that all about. hey directv who about a few months of free service, better yet you can keep it. is there any people or companys left,that dont try to scam people with there fine print come on you big companys give us all a break. dont get me going on the oil companys.
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2 comments
Guest

Have you reported your problems to Directv? I've had this service for three years and have not had a single problem.

We get rain... we don't get snow, that's true... and I have yet to have my service :go down." Give Directv service a call and calmly explain the problem. They WILL work with you...

will even replace what may be a faulty dish... for free!

Best of luck.

Guest

I had the same problem last night! We eventually gave up and put in a movie.

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Anonymous
map-marker Saint Paul, Minnesota

Direct tv

I am also joining the all of other pissed offf customers of Direct TV.There was no contract, no signaturesor even informations given to myself on the programs, $99.00 charge for the receiver. They also told me there would be a $400.00 charge for cancelation of there B.S. company. very unfair to the customers that are truth in life. I had joined the bundle and let the phone company also what crooks these people are. You get some address for the home office to write your compaint and their customer service are nasty with customers. There is no way there is a phone number to call the president, i'm sure he doesn't want that to get out, he might have to clear and clean up his ways. (the devil him self.) I have written a letter and called Direct TV a numerous times and received no help for this problem. I was threat with cost $400.00 and they would send to collections. We'll they can, I have my solutions to this problem. Better Business Bureau Everyone , Call them Like I did. The Problems need to be Addressed everywhere and put them out of business. Send Out all these Compaints in everyones mailboxs and e-mail everyone you know. Go Luck B.S. Direct TV, Eventaully you will lose your business.
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1 comment
Guest

They called me with the $99 box plus $9.99/mo deal several times and I declined. Then they called and said it would be $0 and $0/mo.

I said yes and on the second month I get $9.99 on my bill! They waived it for 1 year after complaining but that is bait and switch in my book

Anonymous
map-marker Cicero, Illinois

Directv cancellation fees

for consumers thinking about getting directv service, don't. they'll get you into a two year contract, then add eighteen months every time you add or cancel a service. especially if you add new equipment they say is free...if you do go with them...never, never never, ever give them your credit or debit card number...pay everything by check or cash.....when you give them your credit card number, they will duduct any fees they call (under there policy) because you have givem them authorization to use your credit card... if AT&T U-verse is available in your are get it....they an HD quality picture and are way cheaper than directv or comcast.
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1 comment
Guest

You people are pathetic, paranoid and are probably liberal Democrats that think everyone should get everything for nothing as well. For anyone that thinks that all businesses are out to get you I would encourage you to get professional help immediately before you kill again. While occasionally one of you may have been victim of an error or perhaps even an intentional act of deception for the most part most of you are simply clueless or qualify as perpetrators of fraud yourselves.

A company the size of DIRECTV has a legal department the size of a small Midwestern town that advises them on every policy and practice that they employ. Now I'm not saying that there are no instances of an individual that works for DIRECTV misleading a customer, intentionally or unintentionally. But as a corporate entity DIRECTV has everything to lose by setting policy and engaging in practices that are detrimental to its bottom line. The only way to avoid attrition is keep the customers you have happy so they will tell others.

DIRECTV has about 18 million customers and they continue to grow. Apparently most of those 18 million are pretty well satisfied because DIRECTV has been ranked #1 in customer satisfaction for 9 years running. If they were p-i-s-s-i-n-g (Funny isn't it, that a website that is called Pissed Consumer won't let the word *** be used in posts. Pretty hypocritical.) off even 1% of their customers there would be about 180,000 people or so that should be posting on this site yet there is only a handful. Now of the 18 million or so people who are DIRECTV customers they are either 18 million of the stupidest people on the face of the Earth or the less than 1% who claim to have been duped are. Which is it? My money is on the 180,000 or less.

DIRECTV agents are trained for 2 weeks before they take a single call. Then they go through another 2 weeks of On-The-Job training under the watchful eye of trainers. And once they are allowed to take calls without extremely close supervision they are subject to frequent monitoring to ensure that they deliver a quality consumer experience. Every call an agent takes is recorded and archived. They are required to quote accurate pricing based on what they are told by the prospective customer. If the customer attempts or does provide inaccurate information in an attempt to get service or discounts they are not entitled to how does the DIRECTV or one of its agents have responsibility for inaccurate pricing or information that could result. Agents are required to inform all customers that they are leasing, not buying equipment and upon termination of services the equipment must be returned to DIRECTV or the credit or debit card that they provided when they became a DIRECTV customer would be charged for the cost of the equipment. Customers are told to review their 1st bill and the Customer Agreement that is included carefully and to keep both for their records. New customers are told the length of their agreement and if they break that agreement due to early cancellation then they are subject to early cancellation fees. Currently this is $20 per month left in the agreement term. It will be charged to the credit or debit card they provided when they set up service.

You see, when someone calls to sign up for DIRECTV some do not listen closely to what they are being told. It is my assessment that those who claim to have wronged are probably among those who wanted to rush through the sign-up process, argued with the agent about the length of the agreement, felt the cancellation fees were unfair or just ignored any information that the agent provided that didn't line up with their own personal perception of what they did or didn't have to do to hold up their end of the bargain. They think that to provide TV service as content rich as what DIRECTV provides is free, that DIRECTV gets 100% profit from every dollar they take in. Get a clue. Every business that exists today makes an investment and has an expense before any profit is made. DIRECTV is no different. Typically it takes DIRECTV at least 18 months to break even on a new customer. Let me repeat that for the really thick-headed among you. It typically takes 18 months for DIRECTV to break even on the installation and set-up of a new customer. No business exists to just break even and no business continues to exist if they don't make a profit. Since its establishment DIRECTV has continually improved its service, content and technology. No business in the television service provider industry has a record as good as DIRECTV.

Some people complain that satellite TV use to be free. Really? If I recall a satellite system with a dish the size of Rhode Island ran about $8000 or more. That is about 6 years of DIRECTV service with the Premier package that contains over 285 channels of the most popular programming content available. No other TV service provider has anything even close. Of course, one does not have to have a TV service provider. For those of you who think TV should be free as your God given right, you can put up an antenna and get reception of local channels if you can get a strong enough signal. But shut your pie hole and don't complain when there is nothing to watch on TV or there is 30 minutes of program content and 30 minutes of advertising to pay for “free” TV. Or maybe you can watch programming content provided on the Internet that is free. But my friends, that is not free either. You either at least have to have Internet service which is not free, you are a mooch who only gets WI-fi from places like Starbucks or McDonald's (God love ya) or you are stealing service from someone. Who is the unethical one now?

Are you familiar with the Pareto Principle? I doubt it. Simply put 80% of effects are derived by 20% of causes. It is also referred to as the 80-20 Rule. How does it have relevance to this monologue? 80% of the problems/complaints are generated by 20% of the customers a company has. These disgruntled people also increase the expense of doing business and guess who gets to cover the bill? The 80 percent who are relatively satisfied. Do me/us a favor, go kill yourselves now, before you cost me/us another penny. I/we will be eternally grateful.

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