DIRECTV
Reviews and Complaints
www.directv.com
Anonymous
Miami, Florida
Direct tv strikes again
I am all for getting together and complaining about direct tv. They took 600.00 from y credit card for receivers I had returned when I cancelled my service and its been a month and they keep making excuses and have not returned my money. They basically are keeping my money and I have not been able to do anything. Van anyone suggest where I can complain. They are horrible.They keep hanging up on me, they also keep switching me to different people and every time I talk to someone they say they will return the money in 8 days. I am all for suing them.
Loss:
$604
Anonymous
Los Angeles, California
Direct tv tech support very bad
rude customer service inept, uniformed and un-educated techincal support and they hung up on me when I told them that they didnt understand. I was asking question about service aboard our yacht and trying to determine how far south into mexico we would be able to recieve service with a 24" dish and what the sattelite footprint was like on the west coast of mexico and how far in to the pacific ocean we could expect to recieve service and how far south we c ould expect to recieve service if we subcribed to direct tv obviously we wont ever!
valrojas
Chicago, Illinois
Is it even legal?
I seems to me that DirectTv trains their people to initially tell the customer what they want to hear to get their service than they change it afterwards to benefit themselves. Is that kind of a bait and switch? I have been a customer for almost one year and it has been the worst company I have ever dealt with. I have been told conflicting stories numerous times and I have never been apologized to more in my life with the end result always being the same, (I'm sorry but there is nothing we can do.) Something needs to be done.
Anonymous
Cincinnati, Ohio
I called 5 times about a Remote Control Problem
My remote control is acting up, I called 5 times got 5 different answers, install new batteries, need a new remote control, go to our website find out how to on your own,go to a channel with no picture & fix the remote, go to menu. I still have the problem, I did all the things they recomended. half the remote works, can't turn Tv off on & on with it, can't mute, can't adjust volume, very disgusted with Direct TV.You bet when my contract is up I will get rid of this mess. I will also tell anyone that is interested in Direct to please don't .
2 comments
ReneH
Locust Dale, Virginia
Direct TV Upgrade Victim!!!!!
So much for being a long time valued customer of Direct TV. I upgraded our system to accomodate our new HD TV. I called "customer service" back in February and paid well over 400 dollars for two new boxes. There was NO mention of LEASING at all. I would like to add that for well over 5 years we have continuously complained that we do not recieve a paper bill. They continually say they mail it. We finally recieved one this month and what do I find? I find a lease charge on my two new boxes. I say this must be a mistake and I call them. They tell me no one can purchase this equipment since they changed it back in 2006. Needless to say I was furious. I went through a few people and finally ended up in the "resolution dept" The woman was rude. I said I would have NEVER EVER paid you this much money to BORROW your equipment. I told her I wanted a refund and she said it was NON REFUNDABLE. This is FRAUD! No one informed me of ANY of this!!!!!! I want to be added to the lawsuit
1 comment
Anonymous
Livingston, New Jersey
Direct tv cannot provide service, who's fault
i recently moved to another town 25 miles away. i called to have my direct tv service transferred along with the hd equiptment. i was pleased that it only took 24 hours to get the whole transaction complete.....so i thought. the installer informed me that there was no line-of-sight due to several large oak trees blocking the south-western sky. i then called direct tv to cancel my service as they could not provide it. however i was talked into having a technician reinspect the property for a second opinion on a line-of-sight. "the technician will be by within 48-72 hours. 4 days later... no sign of any technician. i could go on and on but to shorten the story i have been without service since 5/30/08 because direct tv cannot provide service where i live and they want 500 some odd dollars to "let me out of my contract" of which i never signed. how on earth can i stop this and free myself from this prison, without a lawyer, and with out giving direct tv the money i have worked for that they have not? ps also keep in mind that i have already had every imaginable thing said blown up my behind from direct tv.
Loss:
$500
Anonymous
Stone Mountain, Georgia
I HAD TO WAIT 60 DAYS FOR SERVICE!
My area trees have grown to interfeer with my signal. I called DTV to come out, was charged $49.95 and then had to wait 2 weeks for a service person to come to my home. He found a new location but needed a pole to mount the satelite and his supervisor told him they would have a supervisor come out. I was told they would contact me the next day. After 7 days I called and they said it would be 2 more weeks. Today, 2 days before the second scheduled appointment, they called and told me they had rescheduled my appointment to 1 day early. I was unable to be home and when I asked for their original appointment time, they said the next appointment would be in 4 weeks.... After insisting several times that I be transfeered to a supervisor, I was put on hold for 20+ minutes and then when the person I was talking with came back on the phone, I was told they would make the initial appointment. Stay tuned....
JustCounting G
Knoxville, Tennessee
DTV - A Total Fraud/Scam
I was told my monthly bill would be 49.99, that I had 2 mos to cancel, that I'd only be charged 4.99 for 2 receivers since I "bought" the HD DVR, that my first mos bill would be $82, but each bill after that for 12 mos would be 49.99 +~ $10 for 2 receivers. My first mos bill, which I discovered less than 24 hrs after installation, was $98.50. When I called, I was told my next 12 bills would be ~ $76 - and that they had "no record" of my being told what I was told and no idea who "sold" me the "package", which they had "no record of." When I told them to cancel my service and get their equipment out of my house, they said "too late, you have to cancel within 24 hours". I said "what about the two mos.. what about everything I was PROMISED.." They said they were "sorry, you were misinformed". They are unscrupulous and this has to be illegal. Class Action needs to be brought for fraud. They have my debit card number.. I feel I have no way to protect myself from them.
1 comment
Anonymous
Rock Hill, South Carolina
DTV - constant signal loss - useless!
I can't wait until my contract with DTV is up! If they think I'm going to renew, they had better think again! The satellite signal is constantly being lost and, of course, it always happens while you are watching something you really want to see. Weather is not a factor - it can be a bright, sunny day without a cloud in the sky and the screen will go out. And they want me to PAY to have someone look at the problem!!! I will never recommend this company to anyone and plan on steering as many people away from them as I can.
2 comments
Pete S Xfw
Philadelphia, Pennsylvania
DIRECT TV ***! WATCH OUT
Direct TV will lie to you about the contractual commitment for providing direct TV service and basically you will never be able to get out of the contract because they will always charge you a cancellation fee of $300 plsu dollars. Get cable and pay by the month, trust me I learned the hard way and if you think you can run from there $300 cancellation fee they will take it from your credit card and the credit card company will not dispute the charge…it is against their policy to dispute cancellation charges. Run as far as you can from direct TV…..check the interent,….everyone and their mother hates direct TV!
Anonymous
Harrisburg, Pennsylvania
Direct TV
Its 1230 and its been raining since 0700. Thats also the amount of time my Direct TV has been fading in and out. If a channel does appear it's not long before that channel becomes an unwatchable screen of frozen blocks and annoying static. It'll stay like that until the screen eventually goes blank and the "searching for signal" bar shows up. I'm glad the Fios people called to see if I would like to try a different provider. I jumped at the chance to dump this crazy system I have now. Too bad Fios isn't available everywhere yet. Direct TV would probably provide you with many hours of quality uninterupted service. If you lived in an area with no trees, no rain, no snow and no clouds.
jeffrn
Locust Grove, Georgia
Very hurt by Direct TV consumer deception.
When I signed up with Direct TV, I had the Dish Network for over 3 years and looking for a change. I was made to feel like Direct TV was a better fit because they advertised a better package of over 500 channels and the salesperson made you feel like you had so many channels at your fingertips. They DID NOT tell you of all the additional fees you would incur to access te additional channels. My first bill was over 90 dollars, my dish bills never exceeded 80. I was told that my monthly bills would average roughly 68 per month. I called Direct TV and was very upset because not only was my bill much higher than Dish, I also was dissaisfied with the quality of service. There were so many channels I could not view because I did not order extra packages and he quality of the HD was not great. I decided to cancel my service and at that time was verbally told that, if I decided to cancel, I would have to pay an erly termination fee of 420 dollars, I was shocked! They gave me two 6 month free additional package to pacify me. The next month, I recieved a bill for over 100 dollars and it was at this time I decided to cut my losses and accept the early termination fee and cancel my service. It was at this time that they informed me that they wound be drafting the money from my account but they did not say when. When I checked my account this AM, I was in the negative because Direct TV drafted over 540 dollars from my account. No courtesy call, no working with you to find out if it would be okay for them to go ahead with the drafting of the funds from your account. That was so wrong of them to be so uncaring. I am not upset because of the above events which unfolded and am sure that all of this was in writing in the agreement. I am hurt more because of the level of deception by this company. Just like they could tell me at th time the events were to occur, they could have also explained these to me when I placed the order or when they showed up to install service. I hope all consumers can be reached about the practices of this company, I plan to work had in getting the word out to people in my family, my neighborhood, and my jobs. NO ONE SHOULD PATRONIZE DIRECT TV, NO ONE!
Loss:
$540
3 comments
Anonymous
Mount Laurel, New Jersey
Rained out
I've had direct TV for 5 years, and every time it rains or snows i lose my satellite, i think its time to go back to cable, directv, have 120 channels as they advertise but 80 of them are blacked out, What a ripe off,i cant watch tv when it rains, what the *** is that all about. hey directv who about a few months of free service, better yet you can keep it. is there any people or companys left,that dont try to scam people with there fine print come on you big companys give us all a break. dont get me going on the oil companys.
2 comments
Anonymous
Saint Paul, Minnesota
Direct tv
I am also joining the all of other pissed offf customers of Direct TV.There was no contract, no signaturesor even informations given to myself on the programs, $99.00 charge for the receiver. They also told me there would be a $400.00 charge for cancelation of there B.S. company. very unfair to the customers that are truth in life. I had joined the bundle and let the phone company also what crooks these people are. You get some address for the home office to write your compaint and their customer service are nasty with customers. There is no way there is a phone number to call the president, i'm sure he doesn't want that to get out, he might have to clear and clean up his ways. (the devil him self.) I have written a letter and called Direct TV a numerous times and received no help for this problem. I was threat with cost $400.00 and they would send to collections. We'll they can, I have my solutions to this problem. Better Business Bureau Everyone , Call them Like I did. The Problems need to be Addressed everywhere and put them out of business. Send Out all these Compaints in everyones mailboxs and e-mail everyone you know. Go Luck B.S. Direct TV, Eventaully you will lose your business.
1 comment
Anonymous
Cicero, Illinois
Directv cancellation fees
for consumers thinking about getting directv service, don't. they'll get you into a two year contract, then add eighteen months every time you add or cancel a service. especially if you add new equipment they say is free...if you do go with them...never, never never, ever give them your credit or debit card number...pay everything by check or cash.....when you give them your credit card number, they will duduct any fees they call (under there policy) because you have givem them authorization to use your credit card... if AT&T U-verse is available in your are get it....they an HD quality picture and are way cheaper than directv or comcast.
1 comment
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problem w/ direct tv remote control
I wish I had come here a year ago. The DTV remotes are kind of touchy.
I have three different kinds. I can tell you how to program your remote if I know which one you have.