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Directv in Junction City, Kansas - DirectTV is misleading

When I signed up for the two-year contract with DirectTV I was told, "You will be excited about our extras in the package like, access to over 10,000 movies." I didn't catch the phrase "access to." It is very easy to assume they mean "free" as in, "just like NetFlix where movies are the service being paid for, therefore "free" for the cost of the service. NOT SO. With DirectTV you DO have "access to 10,000 (plus) movies, but most are pay per view of $2.99 to $3.99 or more. The ones that are actually free are (subjective opinion) "***." An example is, "The Mupets (do whatever somewhere/someplace)." Yay! If you want to watch "Independence Day" it will cost you $2.99 (currently). I've seen "Independence Day" on Basic Cable for free FFS! Now I am expected to pay a "per view" to watch it on DirectTV?! My DirectTV service (a two year contract) is $110. per month, plus taxes and fees (about $135. total). How many FREE movies comes in the "ACCESS to 10,000 movies"? Oh... roughly about one dozen (12). Yay! What a deal! I must say, though, DirectTV cable service IS about the same service (HBO, Cinemax, Encore, ShowTime) as with Cox Cable for $80.00 per less per month. If I take the $80.00 per month and save it in my bank for 24 months I WILL have $1,920. in savings. That is a fact. ADVICE: Take the $2.99/$3.99 and go to a dollar store or WalMart and buy the DVD movie for about $1.00 more and build your own collection that no one can ever scam you on. Or, save the money and go on a nice vacation after the two year contract is over. However, DirectTV is very misleading when they tell customers that "they will be excited" about having ACCESS to 10,000 movies. --- Ummmm... excuse me, but I have ACCESS to 100,000 plus movies at WalMart, too (for a price)! DirectTV isn't really offering much in that arena. So, there you have it! The "value amount" lost in disappointment (expectation loss) of 10,000 movies minus 12 or so that you don't have to pay for, X $3.99 each for the ones you have to pay for, totals $39,852. if you paid for the ones they charge for.
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Review
#420395 Review #420395 is a subjective opinion of poster.
Tags
  • misleading

Directv in Universal City, Texas - Complaint about customer service

on several occasions when we have called to inquire or notify of move we were dealt with very poor customer service and told stories or outright lies. my second to last call was about the genie which we are loyal customers but are not allowed to have which is *** and new customers are and we moved from one state to another and still was not allowed the genie, but a customer service representative told me she was going to check on it and would call in two days to my wife and nothing then when i called was told that they dont make outbound calls and that the individual never made any remarks to call me and then i talked to a supervisor and was not given any information and was not helped. He sounded like a robot and i dealt with this kind of treatment from dish which were very loyal customers for 1998 to 2011 and left them for that reason i feel this company is not in the business to keep your loyal customers and to make them happy. Thats very clear and if this continues to when my contract is up i will be moving to a new system, it is very sad that a company is like this and i pay good money for good service and customer service but did not get it and was made promises from your people which did not happen and treated like a nobody. I guess your company has tons of customers and money to allow this to happen to loyal customers. the last person i talked to was ernest his id is 100425720, i feel something needs to be done to correct these issues and if i dont hear back will take that as the company does not care about my money and loyalty. Duane Brayman
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Review
#420361 Review #420361 is a subjective opinion of poster.

Directv in Columbia, South Carolina - False Advertising/Bullying by Direct TV

I contacted AT&T about an interest in their U-Verse package that included home phone/internet/television. I explained to them that I didn't want to deal with a contract as I just had a horrible experience with Dish Network. I wasn't satisfied with the unreliable service provided by TWC and wanted to try AT&T U-Verse. I have a friend that lives about 20 minutes away and they were pleased with U-Verse and referred me to AT&T. I contacted AT&T and spoke at length with a representative about my previous experiences and wanted to ensure that the package to include fees was within my budget. The entire conversation to initiate services lasted well over an hour because I wanted to ensure that my price was accurate, my package was stable and all fees were accounted for because I didn't want a surprise. The day of installation for my AT&T services were all done by the same technician. I later learned after receiving my bill that the television was provided by Direct TV. Now as a consumer, how would I know that or expect that two companies were responsible for my services since only one technician installed my AT&T home phone, AT&T internet and television? My bills were issued on AT&T letterhead and I initiated services with AT&T!!! I was disgusted because my bills were higher than my services with Time Warner or Dish Network but I quoted at a much lower rate (including taxes & fees). AT&T claimed that they couldn't locate my original phone call and didn't have the capability to pull the call to verify my statements. I can't understand how a phone company doesn't have access to call logs or records, which is highly suspect in itself. I am even more frustrated with the fact that I was forced into another contract when I hated my experience with Dish Network and detests contracts, a fact I shared with AT&T during my original call. To make a long story short, my bank account was debited $373.00 by Direct TV when my original agreement was made with AT&T. AT&T promised to work to waive the early termination agreement because I was lied to repeatedly by AT&T about my services, the provider, and the price. I filed numerous complaints with AT&T and Direct TV but they have fallen upon deaf ears. I want my money back for the early termination fees because AT&T doesn't utilize contracts with its services. They is a great deal of ambiguity with regards to the packages because U-Verse is always U-Verse but it can sometimes morph into a partner provider like Direct TV. It is false advertising and the AT&T representatives intentionally mislead and omit information, especially about contracts because they are more interested in meeting a sales quota.
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1 comment
Anonymous
#690154

Direct tv is not like they advertise on tv. Their reception is not that clear, when it rains the service is interrupted, there are lots and lots of channels that is only focused on selling something to you the customer.

Their price is not that great as they advertise to be. My experience is that I got a surprise bill of 19.99 for a premium protection plan which was not convey to me. I spoke with one of the customer service before it was installed that my monthly bill of 45.00 will not go up until the following year. What a surprise!!!!!!!!!!!!!!!

I am paying more just for tv now than before I move to direct tv I am very disappointed. Would not recommend them at all. Very dissatisfied customer. I am only staying with them now because they want to charge me for over $400.00 if I cancel now.

I would not give them that kind of money for a service that never happened. They are using the contract " whatever they are legally can collect from you" you signed. Which to me is taking away money from poor people like me. I can't wait for this contract to end, after that no more direct tv.

That would be the day to look forward to, then I will have a big celebration. :(

Review
#419962 Review #419962 is a subjective opinion of poster.
Loss
$373

Directv in Los Angeles, California - Upset with direct tv

about 3 months ago I called DIRECT TV, ASKING FOR PRICES. i make sure no contract needed to be sign, they told me NO. SO cuban installer came to the house and did the job. they keep on raising the price now is $88.97 @ month. I called and complained and guess what? they told me they charge me forhbo starz showtime & cinemax. that is was free for 3 months and i canceled. I told Jerome that i wanted to cancel the service and to my surprise they lie to me, now I have a contract and it will cost me $400 to cancel. I never signed for oneso guess what? they told me it was verbal,unreal and totally not true. i will never sign a contract, because i have a heart problem and i can die tomorrow, I can believe the way they lie to customers. there is anything i can do to be able to cancel?
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3 comments
Anonymous
#665416

What does having a heart condition have to do with a contract...if you die you do not have a contract anymore

Anonymous
#665435
@ok

ok ladtscot but you can die

Anonymous
#665373

DirectTv sadly has it all in their favor and there is not a lot you can do. One bit of advice though is if you are considering cancelling and they have your credit card or bank account change the number or close this account before cancelling or they will automatically charge whichever account of yours they have.

Also when returning their equipment make sure you get a tracking # from FEDEX so you can prove they get the equipment or they may try to charge for this also. They will turn you over to collections and will call non stop but you can always change your number.it will also be on your credit report.

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#419942 Review #419942 is a subjective opinion of poster.

Directv in Sacramento, California - Trying to reurn equipment

Before move called Direct TV for process of returning boxes, by told me they would send recovery kit so I could return boxes. However, timeframe for boxes would be after move. So, told person roommate would be there for a few weeks so would make arrangements to have roommate keep a boxes until kits arrived and roommate would return. Checked with roommate 1 week later, no recovery kit. 2 weeks later no recovery kit. 3 weeks later, still nothing. Called Direct TV.. Was told never mailed out, that they needed the numbers from boxes before could send out kit. Questioned why they didn't call and inform of this need 3 weeks age. No response. after much debate, was assured they would overnight when they got the numbers. Got the numbers and called in, now told can't overnight. Asked supervisor to check notes and verify I was told could overnight, she did and then said she would overnight. Verified that would be there next day (sat.) Supervisor assured me would arrive on Saturday on Monday. Check with roommate on Saturday evening. Recovery kit never arrived. Roommate has to move, doesn't want to be responsible for equipment, company won't send necessary kit to return the darn boxes. Fustrating!!!! Why can't people just do a good.
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1 comment
Anonymous
#665375

I'd get the boxes and send the equipment back to them by FEDEX (that is who they use) be sure to get a tracking # to prove DTV gets the equipment or they will lie and say they never got it.If they say they did not get the equipment just call FEDEX and they will verify that it was received by DTV.

Review
#419874 Review #419874 is a subjective opinion of poster.

Directv in Forney, Texas - Billing

It was a saturday 06//15/13 all Banks closed I called direct tv for a extentionbecause I did not get paid till the 20th now mind you I am not under contract and have had direct tv for over 4 years and I was told I needed to call 48 hours in advance and there was nothing they could do and as far as a extentionyou get one every 6months Really well I paid my bill but come monday I will sign with dish netwrk I asked the lady do I need to give thim 48hours to cancell.No cust service at all
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3 comments
Anonymous
#665418

You always know when your bill is due just budget for it. Plus it takes 60 days of being past due before services are interupted. So your story does not add up

Anonymous
#665431
@bill

neither does yours ladyscot using the name bill

Anonymous
#667754
@Anonymous

No i am not lady scot. Whoever that is...i am a directv consumer...i am a person that budgets my bills. Who in heck are you?

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Review
#419872 Review #419872 is a subjective opinion of poster.
Tags
  • Robert ford

Directv in Rochester, Minnesota - Direct TV constantly loses signal

Snow, rain even on just a cloudy day, I lose signal because it is searching for a satellite. Poorest service ever. I was told this dish would give signal even when it snowed but even the slightest partial covering causes all signal to stop. You're wasting your money for a product they can't deliver if you go with Direct TV. Would not recommend to a friend no matter how much the discount they give. They tell you that you have 30 days to decide whether to keep it and then when you call, they say it was only 24 hours. You're locked in for 2 years.
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3 comments
Anonymous
#665376

I had DTV and lost signal at least 2-3 times a week. We had a tornado on the ground and of course no DTV it was out.My bill was never correct always overcharged I'd have to call every month and stay online with them for an hour to get it fixed only to have the same problem next month.

I grew to HATE DirecTV and their nasty customer service. DirectTV is a Scam and a big ripoff.I was so very happy when I finally got rid of them Having them was nothing short of a nightmare.

Anonymous
#665001

that's odd, i have direct tv for 2 years with very few brief weather related outages when a storm past over us. and only 1 problem with the gear due to water entering a dish part.

when super storm sandy hit we had service and others on cable were out for 2 weeks till the lines were replaced, I would put direct tv over cable any day.

take some time and get used to the service after you are you to will love it.

Anonymous
#665438
@capt

I agree with you capt. Have had DTV for atleast 5 years, hardly ever lose signal.

Convinced my mom to get it after being with Comcast for over 20 years. She is very happy with DTV.

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Review
#419560 Review #419560 is a subjective opinion of poster.
Loss
$1200
Apparently, customers of DirecTV who lost their homes, are being CHARGED for DirecTV Equipment lost in the horrific fire in Black Forest this past week in Colorado Springs, CO. How the *** can they do that to people who have lost EVERYTHING??? They have lost their...
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8 comments
Anonymous
#1176636

While on this web site, I saw your comment.

Right ON!

I despise DirectTV. DirectTV is a despicable company. (Most cable companies are.) They started inserting little fees in my bill. I had to call regularly and complain.

They have little "intro" rates which sound great in the beginning, then practically double the rates. And when I moved, no longer under contract, they tried to charge me disconnect fees.

Infuriating! I told them I would NEVER pay the disconnect fee and they could go pound sand.

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#419463 Review #419463 is a subjective opinion of poster.

Directv in Tuscaloosa, Alabama - Very aggervated at Direct TV to long time customers

Been with DTV for 15-years now I call them because they raised my fees from $75 mo to over $105. Asked for equipment upgrade to Genie No problem, asked for credit to get bill back down to where it use to be and in line with new customers and was told sorry that doesn't apply to you. Also we will have to charge you $3 more for Genie but we can give you a $10 credit for 12-months as a long time customer. Really DTV you offer new clients a deal for $70 that goes to $88 12-24 months which is still over $20 cheaper than what I am paying. Have gone through a total of 7 people at customer service. Guess what Direct I am going to Comcast and you just lost a 15-year customer. I hope like *** management will see this at some level and realize we have a issue here. Do you honestly thing we are that *** we won't move. O yeah forgot when you tell them other are beating your door down for service they tell you we connect you to disconnect dept. Nice going you insult me as well.
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1 comment
Anonymous
#664761

Because the disconnect department has all the deals...they are customer retention...their actual job is to keep you....oh by the way new customers cannot upgrade to the genie for free....it is 299 dollars for the genie 99 dollars for each client and a 50 dollar upgrade free....so i think you got the better deal.

Review
#418927 Review #418927 is a subjective opinion of poster.
Loss
$100
Tags
  • long time customer

Directv in Doylestown, Pennsylvania - Rising Monthly Charges!

I have been a customer since nov. 2012. During this time I have one bill, and only one bill with the amount I was quoted (50.03) every bill since has gone up! I called, and called, and talked and talked. The last person I talked with, I explained that soon, and I did mean soon. If we can't resolve this issue, they can pick-up their equipment by the roadside! She said, Sir we don't pick-up equipment. I told her, this is not an option situation. Direct TV will never be in my or anyone's home if I have anything to say about it. And I do. I am a repair/remodeler. I am in many homes. People ask my opinions on where to shop, who gives good customer service, quality of products and such. NO WAY will Direct TV ever get an endorsement from me.
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#418473 Review #418473 is a subjective opinion of poster.