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Directv in Oklahoma City, Oklahoma - DirectTVBAD

Direct TV is crooked. Don't switch. Lied four times. Charging more than promised. They promised us $79.99 for the entire 24 months. I repeated it twice to make sure it was that amount and now it turns out it will be $42 higher the 2nd yr. They say they can't help that their employee told us wrong and promised 4 times to look into it but still no help a month later. Each time they promise to check the recording but then say it hasn't been done. I've had to spend a huge amount of time which has been totally wasted to try to get them to honor what they promised when they signed me up. They lie, cheat, and steal!!! Don't trust them!!!
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2 comments
Anonymous
#760407

We agreed to upgrade to the genie service in September, not agree to extending our service. We are now moving and getting a charge for $400.00.

Also the genie tiles during certain programming.

I would not go back to this service ever. We where a customer for 7 years and they will lie about a customer third party agreement?

gunasep
#658873

They called said there is a promotion have an upgrade to one of my receivers from basic to HD receiver and extended the contract another 2 years without letting me know that it is the norm. When I came to know they have done this I asked them to take it back and I don't need it and they said it is already done. I think this is a fraud.

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Review
#413268 Review #413268 is a subjective opinion of poster.

Directv in Wellsville, New York - CSR rude..... I failed to write her name down

During the past month I acquired your protection plan. To this day I have not been able to list the equipment I have in my house. I did not write down her name but if you search records you should be able to see who she is. I called for help one day and the CSR was very rude. She either doesnt like her job or she doesnt realize some people are not able to function well on the computer. This is the first time I was able to find this screen which was by mistakeor I would have sent message sooner.
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2 comments
Anonymous
#658104

If you want service calls they are 49.95 without taxes to fix a dish or cable...iit is free with the protection plan. If you need a replacement remote it is 15 plus yaxes without the protection plan, free with it.

If you need more than 1 replacement receiver in a year the first is 19.95 for shipping the rest are at full price ranging fron 69 to 299 all are free with the protection plan....also you are now gauranteed an upgrade to the latest equipment for free every 2 years with the protection pla. Without it well you better have a good payment history and never ever be late and hope you can get a discount on equipment. As for the rude csr...shame on her.

You should have asked for her supervisor. Repeated rudeness is not tolerated and if people complain shevwill be written up and eventually fired

nikalseyn
#657950

I hate to break it to you, but you are being scammed if you bought their "protection" plan. Save your money.

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Review
#413250 Review #413250 is a subjective opinion of poster.
Tags
  • Rude CSR

Directv in Carthage, Illinois - Direct TV are stealing!

I have not been under contract for 3 months now. I called to cancel a month ago. Not only did they bill me for the next month, but I have gotten nailed 2 $300 fines in 2 days. The first one was because I didn't return equipment. I understand that, and later yesterday, I returned them. Today I got hit with another $300 fine. When I called to find out what was going on, I got hung up on. I called back, and as soon as the lady got my account information, she hung up on me. This has happened 5 times today, and each time I didn't say anything but my phone number. Just filed a complaint with BBB, State Attorney is next, and I will start writing letters to everyone and anyone that will take them along with telling the story on every forum and Facebook account I can get ahold of. $600 is more than a week's pay for me, I have a baby on the way, medical bills and normal monthly bills piling up. I can not be dealing with them stealing money from me!
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Review
#413179 Review #413179 is a subjective opinion of poster.
Loss
$600

DirecTV

Hope this is the right place to complain about companies. I have had nothing but trouble from DirecTV. They were trying to charge me more than $700 for early cancellation and some other trumped up charges. I got it down to $ 360. I was with them 2 years from April 2010 to April 2012. My bill doubled. Now I get TV and internet for less than they charged for just TV. I am fighting them tooth and nail. I owe them nothing. Anybody else have problems with them? Does anyone have any suggestions ? I would like to contact their shareholders.
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1 comment
Anonymous
#672706

you OWE deadbeat pay your F * C KING bills

Review
#413077 Review #413077 is a subjective opinion of poster.

Directv in Hornbeck, Louisiana - Direct TV. Cannot get installed

My wife and I were Direct TV customers in the past. We wanted to once again to be customers, however it seems impossible for us to get an installer to come to our house. We were told that a service person would be here on Tuesday, between 8 & 12. We were called early that morning to confirm we would be there at 8am...I took off work and waited until noon. A DTV representative called and said they would be here between 12 & 2 . No one showed up. I called DTV and the said they would have a service person here between 12 & 4 Wed. I took off a1/2 day....and waited, no one showed up. DTV called after 4 and asked if the time could be extended to 6pm...I agreed....no one showed up. I called back and cancelled the request for DTV....I have missed too much work and I cannot continue to waste my time and drop my paycheck waiting on DTV not to appear. We really wanted to have DTV, but now I cannot afford to miss anymore work. We tried. Dean Lambert
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Review
#413068 Review #413068 is a subjective opinion of poster.

Directv in Milwaukee, Wisconsin - Direct TV keeps raising my bill cuts service

The ads start out at $29.99, 34.99, 39.99 What a joke try to get that! We started with 29.99 which costs $55.06. Many of the programs we wanted have been cut, however our contracted bill went from $55.06, to over $94.00. and we lost stations.(but get more infomercials???) My wife and I are retired & cannot afford $94.00 per Mo. Also; Direct TV calls infomercials, programs. I do not watch infomercials. In short think twice before you go with Direct & then go with anyone other than them. Very dissatisfied, Greg Z.
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Review
#413028 Review #413028 is a subjective opinion of poster.

Directv - Billing

I have called direct tv and talked to 3 different customer service representatives who gave me 3 different explanations why my bill was 197 dollars. I tried calling multiple times in hopes to find someone who I could understand when they spoke also. I'm getting very pissed trying to find out my billing information.is there anyway I can find some kind of resolution for this problem? This is ridiculous trying to deal with people who don't even understand the billing and process. My bill also is very hard to read and understand the charges and exactly what they are. They are also trying to charge me for 4 movies from 2011
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Review
#412508 Review #412508 is a subjective opinion of poster.

Directv in Dumas, Texas - Hidden charges

They neglected to inform me about 2 year that my bill would go up 20 dollars a mo .and to add one more tv would be 164.00 dollars .What a cloak and dagger game anything to screw your customer over right were of no value right .facebook and my356 friends are going to read about this ..he who laughs first laughts last. When your customer base falls off you might get a clue. Big business keeps forgeting this is the information age. You would have to be brain dead to sign up again with direct tv . That's why they have contracts because they know you would cancel your service after a few mo when you found out all that's on is info commerical s.hope they get investaged by. Irs for tax fraud I know people who work for direct tv and hide certain facts.your co is so bottom line blinded they can't see what's right in front of there face .it like the blind leading the blind lol.
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Review
#412379 Review #412379 is a subjective opinion of poster.
Loss
$200

Directv

70963894 account I'm being charged for MLB extra innings,when I canceled it last year,please take this this off my account I spoked to a six different people from direct tv they can't help me,never approved for this to be added ,I don't watch this MLB direct tv directtv directv directv directv may email is victorcynthiag @yahoo.com my phone number is 909-215-9302,i had four different email address to you guys no one is able to help me,this is not right we as custermers should give the approval before something is added to our account regardless if we don't respond to notices,
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Review
#412317 Review #412317 is a subjective opinion of poster.
Loss
$33

Salesman sold use DirecTv service under false pretence

Salesman Kyle came to our door promiseing to save us on our tv service, Kyle told my husband and I we would receive Directv service and as long as we kept our phone and internet serves with Time Warner Cable we would same $40.00 a month. he said that TWC set rate for phone and internet was $68.32 a month and under no surcumstance could they increase they're rates, We were guaranted this by Kyle.... So they head ache began After DirecTv installed the service they ripped out all of TWC equment and took it with them. but as so as they left our home my husband called TWC and in fact our phone and internet service was not going to be $68.32 a month in fact it was going to be $104 an change a month,, that would raise our over all services by $40.00 a month more than we were paying TWC,, We called DirecTv within 30 minutes and ask them to come back out and disconnect their service and refund our $50.00 deposit we were told they could and would not do that we spend over 3 hours on the phone with DirecTv to learn that in just one short hour we had lost our money and now have to pat TWC to reconnect our cable.... DirecTv needs to be stopped they lie and sale products under false pretence take your money and laugh about it. This is just the beginning of my issuses with DirecTv and I promise I will see this thing out untill something is done!!!! Wanda Rowell
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2 comments
Anonymous
#657185

Wanda Rowell ...I am very sorry this has happened to you DirectTV is a big Scam. It is good that you got rid of them if in fact you did. If DirectTv has your bank or credit card # be on the lookout for some big charges,not saying they will but there is a good possibility they will try and charge you for early cancellation fees which is $20 for every month left on your contract.

wgrowell61
#656448

DirecTv Scam :sigh

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Review
#412220 Review #412220 is a subjective opinion of poster.
Loss
$255