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Directv in Crivitz, Wisconsin - Pissed off/Sick of Direct TV and their customer reps

Customer service is terrible, sales people lie and charges for services are more than they should be. It's a joke, I get charged tax for a free item at 5.5% on top of that my service pgk is charged at only 5% they charge me for a full month of service at full price and then add on 1.33 for a partial charge when service was disrupted for a couple hours on 1 day of that same month. Ok so charge me for a partial for that day but don't charge me for the full month of regular service and then charge me for a couple channels as well for the couple hours. The tax on my bill is always different and I'm charged taxes on a box that I don't have to pay for. How does that work if something is free you don't charge tax on a free item. I moved and am told I have to pay for a move charge if I want service at my new address I was told last year I would not be charged for this move. If I don't do the service I have to pay for the monthly bill though I'm not using the service, what a ripoff, you guys screw a customer over any which way you can. I have rude customer reps on a few occasions that don't listen and don't know what the *** they are talking about because they don't listen, they just keep talking and won't let you tell them anything. The one today actually kept talking instead of listening, changed her story about 3 times as to what the 1.33 charges on my bill was for and was rude in her attitude when she was telling me about past bills and what was owed. She then hung up when I told her if she would shut up and listen maybe she would understand what I was asking. She should be fired according to your policy. Her #CCAIKENSJ3 , the next representative gave me that number and I asked her again about the charges, she didn't interrupt and wasn't rude and tried to explain although I don't think she really knew either what the charges were for. I'm taxed 5.5 on two charges and 5 on another so the taxes are not even done right. So sick of direct TV and the ridiculous way business is conducted. Anything to screw over the customer they will do it. I have had problems with this company since I started with them and can't wait until the contract is done, I will be sending them a letter to say stick it. All consumers should be posting a sign in their yards and vehicles saying don't use direct tv service. They should be sued.
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Review
#406792 Review #406792 is a subjective opinion of poster.
Loss
$1400

Directv in Tampa, Florida - DIRECT TV BULLIES

I had Direct TV service for years and they didn't keep their word of my service cost never changing so long as I kept it. I cancelled the service and the girl said She suspend the service for 6 months so in case I changed my mind. I guess8 months later I got a bill for 2 months. I called and explained that I had not called to turn it back on and they could tell from their Satellite I wasn't even hooked up. They took one month off and kept billing, then calling until it went to collection. I kept telling them I would never be intimidated into paying for something I didn't get but they didn't care.
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1 comment
Anonymous
#648432

This will be posted on your credit report but you have the right to state your side

Review
#406371 Review #406371 is a subjective opinion of poster.
Tags
  • Portmanteau
  • Direct TV rip off

Directv in Kingstree, South Carolina - *** in New Jersey

I had a rep. from New Jersey and after about 30 min. he could not get my tv to working he finally said that he would E-Mail me the instructions.. then hung up the phone, could not beleve that he did that, I help pay his salery. I call back in few min. and got VINA in Fla. boy was she on the ball, in just a few min. she had my remote working just fine( I had to change to a new box) thanks to VINA in Fla. my t.v. is working great---no thanks to that *** in New Jersy.jimtallon2@hotmail.com--- thanks VINA, someone needs to give her a raise. thanks direct t.v. for VINA is Fla.
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Review
#406343 Review #406343 is a subjective opinion of poster.
Loss
$10

Directv in Iron Mountain, Michigan - Ms

Tried to subscribe to Direct TV. Wow what an experience. Before discussing the pricing, the rep wanted a lot of personal information. I explained I needed to know whether I would want the product before submitting to a bunch of questions. I gave him my zipcode and told him I knew the service was available. But ultimately because I would not give them my ss # or submit to a $300 fee they refused to give me service and hung up on me. Why do they need my ss # to do a credit check if they have my credit card assuring payment? HUMMMM? Ironically, my credit is excellent.
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Review
#406156 Review #406156 is a subjective opinion of poster.
Tags
  • Economics terminology

Update by user May 09, 2013

I thought about that. My bank denied payment after I filed a claim.

I got my money back in one day.

I called DirecTV to cancel and the guy in the cancellation dept said they can do more than your regular CSR so call them if you have issues. Apparently they tried to...

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3 comments
Anonymous
#1612904

They are CROOKS! They renewed our contract without notifying us!

We only discovered their sneaky tactic upon discontinuing service because we were moving out of state. One year later a snotty person from a collection company called to collect these fees. When I was trying to explain to her what happened she not only constantly talked over me and wouldn’t listen to me ( or even pretend to) but also was badgering me by asking why did I continue accepting service if I didn’t want another 2 year service! They don’t listen, they are deceptive and rude!

Do not use DirectTV, unless you don’t mind frustration, aggravations and deception along with their sub par service! Dish service is great and no sneaky tactics and very helpful in every way!

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Review
#406136 Review #406136 is a subjective opinion of poster.
Tags
  • Electric charge
  • Economics terminology
I've had DirectTV service for 9 months and one of my three DirectTV boxes does recently stopped working. The television works fine, but I have no television feed. I called customer service and went through the entire troubleshooting process over the phone for about...
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7 comments
Anonymous
#685006

Actually, the 90 day warranty is on the install, not the boxes. The tech doesn't have to go out there to check the boxes, he has to go out there to check the install to decide if the failure is due to wiring being damaged.

And here's an idea: get the Protection Plan, which is basically insurance on your receivers/install. Anything goes wrong, its covered.

DirecTV has a lot of confidence in their receivers, however, they also are electronic devices that are bound to fail eventually, some sooner than others.

If your cell phone stopped working after 9 months and you didn't pay for an additional warranty or phone insurance, would you expect your cell phone carrier to send you a new one without some sort of charge? I didn't think so.

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Review
#405740 Review #405740 is a subjective opinion of poster.
I had a scheduled service call on 3/18/13 which is when the verified that the Dish could not be installed because of the location of my apartment. I made so many calls on that date because the appointment was missed. Not my problem yours. There were two calls that I...
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Review
#405684 Review #405684 is a subjective opinion of poster.
Loss
$81
We were offered DIRECTV GENIE system as "the best in the market" ...sadly to find out this is the WORST ever. We had Genie installed on November 2012 and after numerous calls to the customer service, case management departments and several tech visits, the client's...
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66 comments
Anonymous
#1247459

My family has the same problem and after calling, they will not help us. They actually told us that it was an upgrade they installed to the system that basically broke all the boxes.

But the fact that they haven't fixed this issue yet shows that they don't care about their customers. Very dissatisfied.

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Review
#405220 Review #405220 is a subjective opinion of poster.
Loss
$500
Tags
  • Pleading

Directv in Detroit, Michigan - Mr.Steven C. Johnson

On March the 4 of 2013,my girlfriend sent in a payment of 142.00.On March 10th or the 11th Direct TV electronically cashthe check the check # was 5092.We called because it stated that I had an outstanding balance of 139.00.In speaking to your customer service dept (which is NO help) ask for some information,we fax over the account # of Denise Mack with the tracking # we also sent over the electronically # that was give by Direct TV showing the time and date that the tranaction was taken.As a customer I have never be late paying my bill,Ihavebeen with Direct TV since it was Prime Star.You are willing too lose a value customer over 139.00and I'm still paying my bills on time.This issue or matter should have been take care on my first called.I pray that I don't have to get some legal help too solve this BIG Problem.Thanks Steven Johnson (313-355-8497) I hope this help.
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2 comments
Anonymous
#820860

send us more money we like more money

Anonymous
#645032

The same thing happened to me when I was a DTV customer.Isent ehem money orders and they decided they did not get one..I sent them copies front and back showing it was deposited into their account they denied getting the 2 copies I sent or the and the 2 faxes I sent to them still tried to make me pay the payment in question.I refused, they had my credit card#,I called my credit card (American Express) and was assured they would not accept charges from DTV.I cancelled service and one week later there was a $867 charge on my credit card plus they tried to make me pay for the receivers I returned to them,I had gotten a tracking # and called FedEx and Fedex called DTV telling them the receivers had been signed for by their employee.I filed with the BBB,FTC and Attorney General asking for help..The BBB answered my case against my credit card but not DirectTV.They wrote American express and American Express answered and BBB sent me a copy of the letter.They basically said I filed a dispute with cc but the charges would most likely be returned to my card after the dispute. I found my own credit card was sending out flyers for DTV and therefore was taking kick-backs from them. When the money was returned to my cc I closed the account and did not hear from DTV only to send me letters wanting me back as a customer...I wish you well be careful dealing with DTV.They will empty your bank account if they have your acc#

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Review
#405135 Review #405135 is a subjective opinion of poster.
Loss
$142

Directv - Technical Support Manager Complaint

I am very dissapointed with the way I was treated yesterday by one of your employees. After decinding to get my service cut back on I spent almost$300 dollars in bringing back my account current and reconnecting service. When I got home I noticed that my TVDish did not have signal so I called your technical support for help and was on the line with them for almost 2hrs messing with my receivers. She had me holding for long periods of time then, I asked to speak to a manager to see if maybe they could just send someone because the issue was with the dish not being alligned correctly. The manager said ther was going to be a $49 dollar charge and by that time I was already upset because of my long time on the phone, as well as the $356.87 being debited out my account. I told her how I just got my service reconnected that same day and that I did not have anymore money to spend, if there was anything she could do cause I did not want to pay for service if I could not see the channels. I would have to disconnect until I had some more money to be able to get my dish re-alligned. She said "well its a $49 dollar charge and thats that!" I then tried to explain that I had just spent$356.87 dollars with them to bring my account current as well as getting my service back on. Would she rather loose a coustermor that has been loyal to your company for almost 9yrs or loose me to one of your competetors? Then she said the charge is $45 dollars and theres no way around that, and hung up the phone in my face. At that point I was really upset because I waisted so much time in trying to get help and she just blank out brushed it off by disconnecting. I was so upset I had to call back just to make a complaint and I was so mad I just wanted at that point to disconnect and move else where. She is a manager in your Technical support Dept by the name of (Jenn ID#LKC1949).The guy that took my call was very nice and apologetic and very nice and understanding that he decided to waive the fee to have the guy come out and did anything he could to retain me. If it would have not been for him, you would have lost a loyal costumer. Im dessapointed that you also have people like Jenn ID#LKC1949 representing your company.I wonder how many other costumers your company has lost do to people like her. My name is Leo Rey phone# (713)894-8282
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2 comments
Anonymous
#645042

If they have access to your account via online bill pay, they will and do auto pay from your debit account, beware.

Anonymous
#645036

Look for the $49 charge on your nex bill

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Review
#404867 Review #404867 is a subjective opinion of poster.
Tags
  • Currency