DIRECTV
Reviews and Complaints
Direct TV
DirecTV stole money from me.
Direct tv move from h......
Ripping me off
Direct TV- Lying about special offers, costs and procedures.
Direct tv
Direct TV - Lied about defective receivers
The Direct TV story
When the problems started
I had a TV go out and did not replace the unit for several months and direct TV cut the service to the unit. I had the service restarted and just ignored the fact that the unit was not operating even though I had paid for the service. A few months pass and my receiver failed though I think the card was the problem. Direct TV sent a replacement receiver thought this was a great service. However Direct TV failed to disclose my contract was extended or that the new unit was now considered leased. (I was looking into a job overseas and was trying to figure out what kind of commitments I had) Direct TV informed I was under a new contract since one of my four receivers was replaced. I'm sort of suspicious now and wonder if Direct corrupted the receiver to extend my contract? I would hope this is not the case. Anyhow I was not stopping service yet my account Direct TV cut a few days later. Called direct TV they said they waived the lease commitment -- though I'm still not sure why an inquiry would cause a service to be cancelled? Since DTV cancelled/reestablished my service DTV is still billing for the replacement receiver -- I called Direct TV they said they fixed the problem -- of course it showed up on the next month's bill.
I addressed the fact that I owned the receiver that was replaced and this receiver should show-up as an additional receiver (I owned) not leased. We never came to an agreement on this point. DTV main point is that I received the information in the mail after the receiver was replaced. I told them that the leased receiver and extension of the contract should have happen-up front. They also told me that I was told up front -- Which they did not happen Since DTV records call -- I asked them to produce the recording -- I knew what the answer was going to be. I asked for my old receiver back since I did not own this one I wanted my original equipment back -- Of course they were not willing to send one back -- I knew that answer just wanted to here the excuse. .
1. Direct TV stopped my account because I made a simple inquiry
2. Cancellation caused additional billing on my account.
3. A receiver failed circumstances are suspect
4. Receivers was shut down even though I was still paying the bill
5. I was entered into an additional year contract with out this being disclosed up front.
6. The receiver I owned is now leased -- But I cannot get my equipment b
DirecTV
Wrongful Collection
Direct tv tries to bill 450.00 when cancelled
DirectV, No!
Direct tv applied unauthorized charges to my debit card
iv had dvt and loved it untill i moved i did everything i was suposed to called the movers conection and the instaler came out to my new place and could not get a signal from the satalite so he said he would tell customer service ther was no line of sight and that should override my early termanation of contract fee $150.00 since they could not provide me with service cuz thats not my fault. then customer service tells me the instaler reported to them that he was told by my apt mng that he could not put the satalite up and that because of thay they would not wave the fee.
i said im not paying that its your job to uphold your part ofyour contract and they took my debit card info that was on file from me paying online and charged 219.00 to my back acount without my knowing and without the funds being there. when i called and complaind they said due to the loss of my acount they have to charge something to make up for it and it was not ther falt that i chose to move to an area that they could not get a signal at. so even if they cant get a signal for you they will just use the you chose to move excuse to make you pay. luckily i had money set aside and i caught it the day of and was able to put the money in my acount but now i cant pay for my other bills so make sure to always read the fine print....
witch by the way iv not been able to finde to double check ther ignorant policy.
DirectTV unauthorized credit card charges
I feel ripped off
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I live in Irvine Ca, Had my Direct TV installed very poorly... they were adv they cannot set the Anena receiver higher than the roof of the apt...
Since we do not get good reception where we live due to other apt's blocking the siganl they placed it up on the roof and they adv that management would never know if they hide it behind the chimmeney... well, we got cought and now have to pay a huge fine of $500 and they will not respond to come down to my apt and remove the antena or pay the fine... they told us if anything woul dhappen they would be responsble for anythig, now... they don't know what I'm talking about.......
point of the story is,,,, *** *** service.
Now my husband has to climb up the roof and take it down himself (hopefully he doesn't fall. :(