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After being a DirecTV customer for over 8 years, I decided to switch to a competitor when DirecTV and Viacom were negotiating a new contract. During the negotiations, I lost over 50 channels (as we all did). DirecTV communicated the uncertainty of reaching an...
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5 comments
Anonymous
#582850

You must have gotten a new receiver if they charged you an early cancellation fee. All contract are only for 24 months, and that is for your receivers only.

You must have gotten a new receiver recently because they charge you 20 dollars for ever month left on your contract. DirecTv is not any worst then in other company it is that we as people never read the small print and the entire contract until are accounts get debited.

And also before you cancel they tell you about the fees you are going to incur by cancelling.... I get it you were pissed as we all were when we lost the stations you changed your service

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Review
#362432 Review #362432 is a subjective opinion of poster.
Loss
$400

Directv in Brick Township, New Jersey - Direct Tv added NFL package without getting permission and won't remove or credit.

My 84 year old mother has Direct TV and they added NFL Sunday ticket without her permission. Since she has a bundled deal with Verizon, which is the phone carrier, Direct TV , doesn't send separate billing. They have billed her for months at $32.99 for 5 months.I have tried 3 supervisors and they will not credit her. They are taking advantage of the elderly. My mom would have never ordered this and I personally cancelled her promotional package at the end of the 3 month promotion. They play on this promotion to make extra money from consumers. I personally cancelled all promotions offered and they failed to say next fall you will be billed for NFL.
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2 comments
Anonymous
#694320

Same here, but I got it credited. I am angry that they sneak this in without warning!

Anonymous
#574690

It is truly sad that DTV takes advantage of the elderly. One alternative would be to switch to basic service and purchase a streaming video player for aprox$60 such as apple tv,roku,or an rca player for movies.

There are some free channels and For $7.99 per month you can get netflix that has tons of movies and the same for Amazon and Hulu. That is what I did only I cancelled my cable alltogether except for internet,I need that for the roku player..I got an indoor antenna for local stations and it works great.

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Review
#362336 Review #362336 is a subjective opinion of poster.

Directv unfair to new customers

My fiance and I switched to direct two months ago. We are about to move tomorrow and called to have our service moved. I see the commercials all the time about free set up when you move. (that geeky guy that saves is friend over $500 by saying direct moves your dish for free.) Well aparently it doesnt apply to all customers. They said because we moved so soon after we got service, we have to pay 200 for them to move the dish. We are very unhappy about this! Directv needs to treat all their customers the same. Needless to say, we will be installing the dish ourselves. people and companies earn loyalty, and directv certainly hasnt earned it from us.
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2 comments
Anonymous
#597239

If cable & satellite companies spent half as much effort retaining customers as they do recruiting new ones they would fare much better. Cable sucks, and so does Direct TV.

We also got suckered into a contract, but we did so knowing we were moving. We disclosed this before we made the agreement, and were reassured they allowed us one free move in a 12 month period. We called to schedule our move, and were told it would cost $500!!! They said they only waived it fter 12 months of service.

After sharing their miscommunication, they "generously" offered to reduce the fee to $200. When we refused to pay that due to the fact that it was their miscommunication, the CS agent said, "It's only $200. What's the big deal?" Uh, then maybe SHE should pay it!!!

I'll be bailing on Direct TV as soon as my agreement ends. Bunch of *** artists and liars.

Anonymous
#574344

You said people and companies earn loyalty...well as a 2 month customer you have not earned a loyal status with the company. Also everyone complains about being treated the same...long time customers complain because they cannot get the free deals new customers get and new customers complain they cannot get the deals long time customers get.

Imagine if everyone paid to get equipment when they first started...your hddvr would be 199.00 a piece the genie 299.00 clients 99.00 and hd receivers 99.00 ...imagine the cost you would pay just to get your equipment. So a long time customer without upgrade offers pays full price for equipment you got for free.

The only advantage they have is a free move and once a year at that. So ask yourself this...do you want to pay full price for all your stuff just so you can have the priviledge to move equipment for free

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Review
#362324 Review #362324 is a subjective opinion of poster.

Directv in Orlando, Florida - Direct tv are thieves...

Direct tv reaped my daugter of for 900.00 plus the fee's that she has incured from her bank. They took 900.00 out of her account with out her permission. and cause all of her bills to bounce and putting her father in to deibt... Then tells her that the only way they will give her any money back. That she has to have them reconnect to her home. then they would give her 650.00.. Of course in there good time .. This is black mail and rape.. They don't know what they have done to her And they don't care.. she is not the only person they have done this too.. Just want to know how the feel abot being rapist and thiefs. And taking food out of peoples mouth and having there light turned off....
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3 comments
Anonymous
#574703

Your daughter may ask her bank to reverse the charges by filing a dispute with the bank.If the bank does accept the dispute and replaces the money back into her account,she must close the account to prevent recharging. from DTV.

I know first hand what Liars and Thieves DTV is..been there,done that. Good Luck

Todd64
#573819

I totally agree. DirecTV is the devil incarnate.

They royally ripped me off, and started taking money out of my bank account without permission. SO, I had the account number(s) changed. They then proceeded to call me for about 2 months, to where I finally told them I woul dfile a harassment lawsuit if they kept calling. They finally got the message and gave up.

BE WARNED - IF YOU CHOOSE DIRECTV THEY WILL TAKE YOU TO THE CLEANERS - and have you thank them for doing so! :(

sessa
#573675

Seriously? Look up the definition of rape!!

This ain't it!! FYI, she DID give them permission when she agreed to the contract and gave them her banking info.

So apparently she either stopped paying her bill or cancelled the service and incurred the fees. Now after reading all the DirecTV complaints, I know I'd never sign up, however, some of these issues are the fault of the customer, NOT DirecTV.

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Review
#362289 Review #362289 is a subjective opinion of poster.
Loss
$1000

Directv in Pleasant Grove, Utah - Horrible first time experience

My cable installation was scheduled for Saturday November 24 2012. They never showed up. The first problem was the cable technition sat in front of our apt and drove around back and just left. He failed to contact us. Not only did direct tv get my address wrong but also my phone number. And that's just the beginning. After being on the phone all day with numerous people, no one showed up. I was promised that they would be out that day. No one notated the account correctly. The customer service was friendly but they failed to keep their word. Also I never received a phone call back letting me know that they would not be out that day. I finally called and I was told that they would be out today on Sunday. No one has showed up still. For being first time users of direct tv I have to say I'm very very unhappy and disappointed. If it was not for direct tv being the only company that can come on post, I would definitely cancel. This is by the worst experience ever. Now I'm hoping they come out today because if not, we can't get services until Tuesday. We just moved in and we have no cable, if you can understand the frustration.
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Review
#362272 Review #362272 is a subjective opinion of poster.

Directv in Winter Park, Florida - Used my credit card without my ok

In Oct. my daughter and her husband were at my house here in Stephenville TX. Their son was at home in Roswell n.m. and they were setting up their direct TV on the phone, they were in the process of changing banks and needed a card for the $1.00 start up fee so I let them use mine and I very clearly heard my son in law Micheal Hot tell them this card was to be taken off their account and never used again. Well Nov. 11 the I was checking my bank on line and I had a debit for $97.28 from you, so I called my daughter and she said they had given you all their current info and they had already paid their bill so she and I both called you and you said that my card would be credited back that amount well it did not happen so we both have called over and over and was told that it would take 5 or 10 business days and at the last est it woulbe by 11/23 well it is still not there and I keep getting the run around we are not. wealthy people and I desperately need my money back, what you did was unlawful and there can be legal action taken. My name is shelia Reagan my phone is 2545951188. If it is not there by Monday I will see a lawyer. This is just wrong.
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1 comment
Anonymous
#574710

Contact your credit card co and tell them you want to dispute the charges from DirectTV. Your credit card is under obligation to accept your dispute and replace your money pending their investigation. You may have to replace your credit card # to prevent DTV from charging in the future...Good Luck

Review
#362114 Review #362114 is a subjective opinion of poster.

Directv in Kennewick, Washington - No civil war game today. That totally blows.

No Oregon State vs UO Civil War football game because Direct TV and the Pac 12 network can't agree. Millions of alumni for both team will be switching enmasse to a real provider that provides actual coverage of two top 15 college football team. Direct TV should be ashamed and taken to the wood shed and beaten by every beaver and duck fan!!! It is great they charge me for the NFL Sunday package, but I can't get the college football game of the year. We will be changing providers soon and telling Direct TV to go **** themselves.
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Review
#362104 Review #362104 is a subjective opinion of poster.

Directv in Arcadia, California - DIRECT TV THIEVES

DIRECT TV THIEVES! What kind of a way is this to do business. Direct TV doesn't know what the other hand is doing. After spending approx. 6 hours on the phone trying to get my account correct They charged a credit card by mistake for $154.00. After admitting the error they said it would take 2 weeks to get it back! My account was completely wrong with satellite receivers I never had, a bill that was $40.00 a month to high for 6 months and a channel package that I never ordered. But the best thing was the total lack of communication and agents that have no clue of what they are doing! After trying to cancel my service I found out that the special antenna connected to my motor home will ONLY work with Direct TV and it would cost $1000.00 to change it! Am I stuck or what! Don't ever get Direct TV unless you like pain!!!
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Review
#362014 Review #362014 is a subjective opinion of poster.
Loss
$1000

Directv in Murrieta, California - Pac12 network

You suck and Im going to Dish Network and so ate alot of other customers. Just because you feel that time Warner is better FOR who??? I live in Oregon. Why do we have to loose watching our teams play because Direct TV feels they are more important really its the Lakers. Who ever is the person is in change of putting together the programing needs to be replaced with someone that listens to the customers.I'm upset I'm mad I will never recommend direct TV.! I have to go to a bar to watch. Our civil war game Saturday November 24 with the flue
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1 comment
Anonymous
#573163

Oh my. The world is coming to the end!No Pac 12> :cry :cry :cry :cry :cry :cry :cry

Review
#361891 Review #361891 is a subjective opinion of poster.

Directv in Ocala, Florida - I HATE DIRECT TV

FOR 5 DAYS I HAVE TRIED TO SCHEDULE DIRECT TV INSTALLATION, TO DAY WAS THE ICING ON THE CAKE, ON WED. THE TECHNICIAN WAS HERE AND WAS NOT PREPARED, AND LEFT, STATING THAT WE CANCELLED THE ORDER, THEN WHEN WE CALLED TO COMPLAIN, THEY SAID THEY COULD NOT REACH HIM AND IT COULD NOT BE SCHEDULED UNTIL FRIDAY (AFTER THANKSGIVING) MY ENTIRE FAMILY FROM OUT OF TOWN ENJOYED THE BLACK FRIDAY WHILE I STAYED HOME. THEN THE TECHNICIAN LIED AGAIN AND SAID NO ONE WAS HOME. WHEN I HAVE BEEN SITTING AT THIS HOUSE THE ENTIRE DAY. THEN I WASTED 3 HOURS ON THE PHONE FIGHTING WITH THE WORTHLESS MORANS YOU HAVE 17 CALLS... AND STILL NO DIRECT TV.. WHAT IS YOUR COMPANIES PROBLEM>
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3 comments
Anonymous
#574692

I would not feel sorry for DirectTV no matter what one does. More power to you if this works:)

broncodave1982
#573122

Get a receiver from ebay or where ever then have a family member with directv get another card for that receiver and that family member pays 5 dollars more a month for another box and u get directv for 5 bucks. Just dont hook up your box to phone line. Directv stole money from me now its my job to pay them back!

Anonymous
#574668
@broncodave1982

Yeah, because we all know that two wrongs make a right. If you can look at yourself in the mirror knowing you're a thief, more power to you.

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Review
#361878 Review #361878 is a subjective opinion of poster.