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Direct TV took money off of my debit card without my knowledge or permission...when I called them they said it's basically not their problem and they refused to remove MY credit card information from their records. She said well,,,if you read this clause and this...
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4 comments
Anonymous
#1536550

Same thing happened to me.

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Review
#356211 Review #356211 is a subjective opinion of poster.
Loss
$142

Directv in Plainfield, Illinois - Contract got extended without my notice - DirectTV

I am pissed of customer with DIRECT TV. Issues with Direct TV. Direct TV cheated me by prolonging my contract without my notice. The customer server are real pretty ignorant bureaucratic, no sensitivity towards the customers. I have wasted my hours and hours of time explaining the same story again and again again, several times to several people (so called managers, and their managers etc.,). And I also felt that their escalations are lateral, not to upper levels. At this point, just like other several thousands of unsatisfied/pissed off customers, I am just hanging in there and trying to adjust to their brutality.
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2 comments
Anonymous
#1271178

I totally understand where your coming from! Same thing happened to me

Anonymous
#564256

If you had any equipment upgrade or replaced for any reason during your contract,this automatically extends your contract

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Review
#356167 Review #356167 is a subjective opinion of poster.
Loss
$1000

Directv in Mountain City, Tennessee - Charged for service I did not recieve

DIRECTV is a ripp-off. They call it interuppting your service but they are still charging for something you do not have or cannot watch. When calling to disconnect service and to get boxes with return labels to return their outdated equipment to keep from being charged $400 or more they conviently lost any notes or confirmation of cancellation so they can continued to charge for late fees and monthly services I did not have. They also charged me a disconnect fee. I could never get a straight answer about these charges from Customer Care either. They charged me for 2 months of TV I did not have plus. They took 152.97 out of my account. DIRECTV does not care about their customers and they take full advantage of everyone they can.
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Review
#356159 Review #356159 is a subjective opinion of poster.
Loss
$100

Directv in Tulsa, Oklahoma - Offer to lower rates,and then bill you more than what was talked about..

customer service offered lower rates,taking off add-ons,then agree on services.when bill arrived it was more than what was discissed, for less services.all lies direct tv is useless when trying to get service the way you like it..dish is no better. ALL BLAcustomer service offered lower rates,taking off add-ons,then agree on services.when bill arrived it was more than what was discissed, for less services.all lies direct tv is useless when trying to get service the way you like it..dish is no better. ALL BLAcustomer service offered lower rates,taking off add-ons,then agree on services.when bill arrived it was more than what was discissed, for less services.all lies direct tv is useless when trying to get service the way you like it..dish is no better. ALL BLA
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2 comments
Anonymous
#563441

I have to fight with them every couple months because they just randomly raise my bill I want out!!!!

Anonymous
#563328

I was promised a set rate for 1 year. After three months the bill went up.

I have had to call the past three months to get the bill corrected.

Now the tell me I have to pay the higher rate or pay a disconnect fee over $300.00. I have been with them for over 10 years but I am fed up and I'm leaving.

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Review
#355816 Review #355816 is a subjective opinion of poster.

Directv in Mobile, Alabama - DIRECT TV COMMITS FRAUD EVERDAY!

Please share this post so that everyone will know what type a thief Direct TV is. DIRECT TV IS A THIEF.....READ THIS STORY. This individual has NEVER been a Direct TV customer. This individual made the mistake of paying a bill for a customer of Direct TV with his debit card. A few months later the bill was past due again and without permission they charged his debir card. He eventually received his funds back. He cancelled the debit card and received another one that Direct T...V should not have had access to. Unfortunaely the card numbers did cross over and Direct TV chareged his new debit card AGAIN WITHOUT HIS PERMISSION! Now remember this individual has NEVER been a customer of Direct TV. When Direct TV was contacted about the charges he was told by Direct TV that he needed to read THEIR policy about disputed charges from "CUSTOMERS"...again this individual is NOT a customer of Direct TV. This individual lives on limited income and is now in financial stress because Direct TV will not refund his money with out a 10 DAY investigation. Direct Tv has the transaction number and it only took 30 seconds to charge the debit card. They hve been provided all the documents necssary to proved the fraudulent transaction and they still refuse to do what is right! PLEASE BE AWARE ALL....If you use a debit card to pay a bill for someone other than yourself Direct TV contends that you now have a contract with them. THIEVES!!!!!!!!!!!!!!!!!!!
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3 comments
Anonymous
#571683

This exact same thing happened to me. DirecTv is a horrible company and they stole $181.62 out of my back account for another person's *** charges.

They refuse to give me back my money and my bank can not get them to refund it either since I let someone use my debit card number 1 time to pay a bill. I will never do that again ever!

Anonymous
#564265

This is a common practice for DirectTV. If you have not done so you can file dispute charges through your bank and perhaps get your money refunded.

Anonymous
#562715

Interesting post

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Review
#355805 Review #355805 is a subjective opinion of poster.
Loss
$340

Unauthorized credit card debit (DirecTV)

Personally, I have only a $160 balance one month after turning off the DirecTV service, I was planning on paying this bill this week, however, DirecTV automatically debited my credit card with no authorization (I have never approved an automatic debit on my account). They have illegally tried to remove money twice now. I called and they said it is their policy to debit the last credit card on record. SO IF ANY OF YOU HAVE USED A CREDIT CARD TO PAY YOUR BILL, DIRECTV THINKS THEY OWN THAT CARD AND CAN USE IT ANY TIME THEY WISH. Because of this I will be credited and will never pay this bill off for any reason, I don't care what happens to my credit record!
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3 comments
Anonymous
#669320

Why don't you go read the agreement where it says we keep the card on file, then here is an idea why don't you pay your bill, you signed up you can go online directv. com /agreement and you can see if you don't like it leave after you fulfill your AGREEMENT

Anonymous
#669585
@DTV Billing dept

I fulfilled the agreement 10 years prior! This is the typical attitude for a DTV CS agent. And for your information it is illegal to keep the card on file if used periodically, only when you are given the card for a recurring payment agreement may you keep it on file!

Anonymous
#569861

I had the exact same problem last week and my bank let the charge go through even though I caught it before it was posted to the account and I had overdraft turned off! They attempted to charge me 4 times before $135 went through (starting with $600)! I was fortunate enough I had already paid my rent and had another bank account I could change my direct deposit to so they couldn't take more!

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Review
#355730 Review #355730 is a subjective opinion of poster.
Loss
$50

Directv in Washington, District Of Columbia - Where the *** are my Lakers this year!!!

I have been watching the Lakers for the last 25 years and if I can only watch the 25 of 82 nationally televised games, I am leaving Directv along with thousands of other people. How in the *** are all you people so greedy that you have created an issue where people in southern California can't watch it's winningest team and most storied franchise? If this happened in New York and people there couldn't watch Yankee games, they would burn down the responsible cable headquarters!!! This is a travesty, and I hope their is a lot of business and money lost, though I'm sure it won't even put a dent in the brass' pockets...
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Review
#355716 Review #355716 is a subjective opinion of poster.

Directv in Auburn Hills, Michigan - HATE IT

I SWITCHED FROM COMCAST TO DIRECT TV. WORST MISTAKE OF MY LIFE. IF THE WIND BLOWS UR TV GETS DISTORTED. AND THEY MAKE U SIGN UP FOR 2 YRS. NWO I KNOW WHY. ITS A PIECE OF ***. I HAVE A 50 INCH TV THAT I HATE WATCHING BECAUSE ITS ALL MESSED UP. I WANT TO CANCEL BUT I DONT NO MY OPTIONS. I WAS TOLD TO CLEAN OFF THE DISH TO GET A BETTER PICTURE. DID THAT IT DIDNT WORK. EVERYTHING I RECORED WAS CANCELLED BECAUSE THE SIGNAL KEPT FADING IN AND OUT. THEY SHOULD BE ASHAMED FOR AS MUCH AS IT COST JUST TO WATCH TV.
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Review
#355584 Review #355584 is a subjective opinion of poster.

Directv in Denver, Colorado - Stealing

I have not been a customer since June2012. They turned off my services with no fees because they could not get it to work in my new place. Now October2012 they took $140 out of my account without permission! That is stealing and I will not stand for it! Please no one give these people money! I would never open an account with these idiots. They made my life *** the whole time I had services. Then, they steal money randomly from my bank account. Yes, I have called a manager and I am fighting the charges through my bank!
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Review
#355496 Review #355496 is a subjective opinion of poster.
Loss
$140
Tags
  • new place

Directv in Herndon, Virginia - Direct TV Worst experience ever

I just wanted to add one more receiver, but it was not that easy. For the additional regular HD receiver you have to pay $148 to get installed . And your contract will restart from the day you add a receiver . It doesn't matter how long you had the service before. They want us to get stuck with two years contract as long as possible. Yeah it is not going to be two years.And the worst part is you don't hear anything about your contract until they verify your order. They are offering so much to get new customer ,but they offer absolutely nothing for existing customer.
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Review
#355382 Review #355382 is a subjective opinion of poster.
Loss
$148
Tags
  • new customer