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I noticed when I received Direct TV bill in September that there was a charge for NFL sunday ticket for 32.99 and I immediateley called them up to cancel as I did not order it. They told me that they automatically signed me up for this service for 6 months at $32.99...
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6 comments
Anonymous
#559912

On your bill in june or july it warns you that you are sudscribed and will have to pay soon

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#352090 Review #352090 is a subjective opinion of poster.
Loss
$198

Directv in Caldwell, Idaho - Century link/Direct TV

I set up service through Centurylink for the internet and tv. The tv service being Direct TV. I will never do this again. I had to put up $170.00 to get the service started which was bad enough, but by my second billing...I received a bill for $197.00. I about *** my pants, I was told that my monthly bill would be $68.00, I had to call and get all the xtra stuff off that they were charging me for, like the 3 months of free movie channels-which I supposedly still had a month free, the service plans, for the internet and tv, and whatever else they were trying to charge me for. It was ridiculous, I had to call Century Link, Century Link would have me call Direct TV, and then-Direct TV would tell me I would have to call Century Link! I have spent three hours this morning calling both companies and still not getting what I wanted done. It's a hassel, I will never sign up for anything like this again-It was a Century Link Representative that signed me up for all of this initially, but did not tell me that I would have to run around in circles between companies trying to take care of things--Don't get caught in their web-I warn you!!!!
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#352071 Review #352071 is a subjective opinion of poster.

Directv in Norfolk, Virginia - Direct sat TV bad business !!!!

I ordered direct TV through Direct SAT. (Actually I called DirectV number directly but during the process my line was hung up, then sometimes later some how the Direct Sat TV have my phone number and called me back.) Anyway, I agreed on deal they given me with $69.99 upfront charge for processing/handling. (Actually they asked for 129.99 but I balked then they lowered it). When it times for installation, first they scheduled for Saturday 9-12pm, the tech did not show up until 3pm. Now he asked for $215 for custom installation because disks cannot be mounted on the roof (I ordered 2 disks because of international channels). I disagreed so he left. The next day I called Direct SAT I they said 2 poles mount should cost $150 so they take half $75. Next appointment schedule for Friday 1-5pm but at 4pm the tech (same one) called me said it's too late so he will come back on Sunday right after 12pm. I asked him to verify on the charges first, he said he will. Then on Sunday he showed up at 2pm and still asked for $215. I told him I only paid for $75. He called Direct SAT and they now said they would paid for $75 and I have to pay the rest ($140). I disagreed so I want to cancel the whole thing. They said I still have to paid for processing fee which is $49.99!!! and right away, I was expecting from profession tech with equipment/tools (ladders, etc.), this guy drove a new SUV with no signs of direcTV except the t shirt he worn. He wanted me to help him to dig the holes for the pole mount, to dig the trench (about 25 ft) for the cables and he WANTED ME TO GET IN THE SCRAWL SPACE TO RUN THE CABLES. He said he would charge more if he do it everything by himself. Anyway in the end my direcTV dream is over and still have to pay $50 for nothing!!!!! I sworn never get back directTV again. If you want to order direcTV DO NOT GO THROUGH DIRECT SAT, DO NOT AGREE ON ANY UPFRONT CHARGES UNTIL TO INSTALLATION IS DONE!!!!
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#352005 Review #352005 is a subjective opinion of poster.
Loss
$50
These idiots at Directv will not email or fax me my final bill. I have to wait for snail mail. THEY ARE ***. Why do I have to write a 100 *** words to complain on this web site.These idiots at Directv will not email or fax me my final bill. I have to wait for snail...
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2 comments
Anonymous
#1420194

All I want is the final bill also

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#351969 Review #351969 is a subjective opinion of poster.
Tags
  • Snail mail
Beware. Direct TV is running a scam on their billing for NFL Ticket. When I signed up for Direct TV they said I was getting NFL Ticket free for one year. I told them I wasn't interested and didn't want it, but they said it was part of the "free" package. Then, I...
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9 comments
Anonymous
#563719

I hate directv. The only reason I kept it so long is to watch Linktv.

When I cancelled my service they told me there was an almost 200 dollar charge for cancelling ("breaking contract.") The problem is, I signed up for a 2 year contract and that was 3 and a half years ago! Go figure. They are calling me now to ask for the money and the guy on the phone told me to look for their email on the Contact US part of their website. Trouble is now, I still can't find it.

I refuse to pay.

You should to. FYI - Same thing happened to a friend!

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#351865 Review #351865 is a subjective opinion of poster.
Loss
$198

Directv in Livingston, New Jersey - Completely unprofessional and the worse customer service!!!!

I ordered Direct TV bundle package and in which they go with Verizon for internet. I was told that with TV and internet my total bill would range about $80 to $100 depending on my offered rebate. I gladly accepted the service. However, when I ordered my service on September 28th it is now October 15th my internet is still not connected. I received my first bill and it totaled out to be $140 and I still haven't even had the chance to use it. I tried numerous of times to contact Verizon set up customer service and was successful twice but they still could not resolve my problems. I than asked to speak with a supervisor / personnel in charge and they would not transfer me. The guy began asking me if there is anything he could do to resolve my issues. I replied with "Yes, since you could not help in the start, will not transfer me to a higher authority and continuing to avoid my request, i'd like to cancel my services!" The guy HUNG UP on me.... I dialed the number he called me from but only to get a busy tone than contacted Customer Service again to get no answer after listening to a recording for 25 mins. Furthermore, I'm still out of service and yet to receive any help in resolving my issues and it's really stressful and frustrating. If Verizon HR reads this, I'd greatly appreciate an opportunity to talk with you in regards to my efforts in trying to complete my unfinished very unsatisfied experience with this COMPANY!!!!
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1 comment
Anonymous
#556764

So where is your complaint about directv. This sounds like a complaint about verizon

Review
#351775 Review #351775 is a subjective opinion of poster.

Directv in Marcq, Abu Dhabi - DirectTV falsely advertises and does not honor them.

I signed up with DirectTV over the phone with there $20 dollers off the first year and $10 dollars off the second year deal. I also was referred which gave me an extra $10 off and the representative alsogave me an extra $5 off each year which brought my bill to $41.99 the first year and $51.99 the second year(including everything), he also said he would upgrade the DVR to the delux one that would record five movies at once at no extra charge for life. So my first bill is $63.91 even though it was recorded
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#351753 Review #351753 is a subjective opinion of poster.

Directv in Douglasville, Georgia - Direct TV Deposits Request is Ridiculous & Outrageous

I called to get cable/direct tv service turned on @ a new location and. I NEVER had their Services before. They try. To charge me a $250 DEPOSIT & my son a $369 deposit because of our credit. In this day & time who has GOOD CREDIT to pay $0. Plus my coworker has DIRECT TV & always complains about their customer service and unprofessionalism. I see why people bootleg cable.. If. I. Had a MILLION. $$$$$ I. Wouldn't use Direct TV. Thats a. Ridiculous method to try & get new customer's. I cant. Wait to. See. DIRECT. TV go BELLY UP! GOOD RIDENCE RIP OFFFS..
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2 comments
Anonymous
#555743

DirectTV does say that they do not charge the customer that has good credit but that is not true,they demand a credit card or bank acc# to which they often help themselves and wipe out peoples bank accounts or max out their credit card and when the customer complains,they tell them it is all in the contract and most do not get their money back which is often in the thousands of dollars. so it they denied you serice be glad because you would not get the deposit back.

Anonymous
#555203

They want paying customers and not Deadbeats so they wont MISS YOU!!!!!!!!! :grin :grin :grin :grin :grin

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#351654 Review #351654 is a subjective opinion of poster.

Directv sales rep/cust service...horrible

I recently called directv inquiring abt new serviceackages for our new home. Unfortunately the last cable co we had does not service our home, ugh. Our ONLY 2 options if we want cable are directv or dish. Well after a half an hour of speaking w/ the rep (abt 15 min of explaining I needed to go (yes I should have just been rude and hung up) and the rep continuing to speak over my insistence that I was simply calling abt options and pricing and still needed to speak w/ my husband and look into dish insisted I leave some information so that I would have a reference # in the event I did decide to go w/ directv. Well since I made it abundantly clear I had NOT yet decided to go w/ them and certainly did not want to waste that much time talking w/ a sales rep again if we decided to go with them I provided my basic info. Well, I was LIVID to find a BILL in my mailbox for services within a few days!!!!!!! When I called customer service after explaining everything to the numbnut who took my call I was told I wld need to contact the new sales dept! I told him that as a cust service rep he shld be assisting me and it was not my job to spend my day clearing up the mess that DIRECTV CREATED. I am soooooo sick of companies providing *** service and it is then left to the consumer to spend so much of their own time fixing problems that shld never have happened in the first place. Needless to say NOONE I spoke w/ at directv claimed to be able to help me so I've since ignored the bill and now my only option is to look into dish. (I wld rather go w/o cable, but my husband needs his sports :( ..., as I do not like the idea of their contacts and everchanging prices and I do not have the time to examine every minute detail of bills). The crooked sales rep was likely trying to gain commission on a sale and shld be fired!
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1 comment
Anonymous
#555746

If you got a bill from DirectTV,they have you signed up for service.If you gave them your credit card or bank acc# and you cancel service there is an early cancellation fee of $20 for every month left on the 2 yr contract they signed you up for.They will automatically deduct this amount from whatever account you have on file.The only thing you can do at this point is close the bank acc or credit card account they have on file for you before you cancel service with them. I hope I am wrong but I don't believe I am,don't trust a word they say to you..They Lie! Good Luck

Review
#351614 Review #351614 is a subjective opinion of poster.
Loss
$88

Directv in Miamisburg, Ohio - Poor service!

Ok so its raining and we would like to order a movie for our children. We owe 25 dollars, that was due two days ago and my check is in the mail. Let i say , we are not behind on our bill however we cannot order a movie. Really direct tv! Thanks for ruinin our family night.I could see you guys saying no to someone who is behind on thier bill! Also btw, my service was *** the first two months of service for your installers not connecting dish right. We have had our service for four months, really did we see a credit for two months of complete *** service yet. No!!! Where is that at? My rating for them or you is very very poor. I will never recommend your servive and will tell everyone i know how bad you are. I cannot wait for our contract to be up cause you guys are horrible!!!! I may just pay the extra to get rid of you guys now, what a company you are.
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2 comments
Anonymous
#555747

One would think as many people DirectTV has taken advantage of over the years that everyone would know by now not to do service with them.Do yourself a favor and go to Redbox for a movie and don't feel bad DTV does this to everyone

Anonymous
#555429

If it was due 2 days ago your behind on it!!!! You ruined your own sad night so dont blame others D E A D B E A T !!!!!!! :eek :eek :eek

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#351493 Review #351493 is a subjective opinion of poster.