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Directv in Monroe, Louisiana - 3 days of runaround with 7 different phone numbers and disscrimination

my wife is power of attorney for a senior citizen,she used our money to get this lady direct tv in her assisted living apartment. Direct tv took our money,set up a connection date and time then without any notice cancelled and when we called they claimed because this woman lived with her now deceased son and his wife temporaly and they owe a bill,she can not get service from them until the others pay their bill. In the process of finding out why they took our money then refused,and asking for our money back. We were given seven different numbers to call,got hung up on three times and this is the third day of HOURS on the phone trying to get our money back FINALY we get it back but,that will take 24 to 72 hours to be put back on our card yet, it only took seconds for them to take it without doing the back ground check that revealed that she lived with someone who didn't pay their bill. Direct tv let the bill run to almost 900. dollars without disconnecting the nonpayers but,but someone whom rented a room from them and owes nothing can't even get hooked up. Now folks is that how you should run a company?? give tv to the young non bill paying people,and tease the old by taking their money leading them to believe they can have a tv and then hold someone elses bill agianst them. that is realy messed up.
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1 comment
Anonymous
#545969

I agree but the thing is DirectTV has been doing this for years and getting away with it.I would file complaints with the BBB,FTC and Attorney General. I'd also get in touch with a local TV Troubleshooter and ask if they can help you,also if this was a credit card used,you can dispute the charges and when the money is returned pending cc's investigation,you may have to close the account to keep DTV from reapplying charges..

Review
#346947 Review #346947 is a subjective opinion of poster.

DirecTV will not remove from mailing list

After we dropped them, they send two or more "limited time" offers per week for moths and months! If they tried half as hard to keep us as they appear to spend getting us back, we might still be with them. They promised service we did not receive and then wanted to charge us for what we paid for when we signed up. This led us to drop them. They never sent the promised "box" to return their equipment. This firm has no customer service, poor responses, a worse attitude, and now seemingly endless "last chance" offers! Beware of their offers!
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Review
#346837 Review #346837 is a subjective opinion of poster.

Directv in Atlanta, Georgia - DIRECT TV IS A TOTAL RIP-OFF

I was told my bundle package would cost me $96 a month. My bill is now up to $158 a month. They claim FREE access in 4 rooms. I really don't get the free part when they charge you $6 for each room. I'm being changed $19.99 for a protection plan I never signed up for. Spoke to 3 different reps for over 2.5 hours 2 weeks ago. One was sending me a copy of my bill from Direct TV because their bill looks different then the bill I recvieve from Verizon. I was being charged $12.99 a month for Showtime when it was supposed to be free for 3 months. Was also told I'd get a box for shipping one of my remotes/boxes because I don't use it and am paying for it. 2 weeks and still have not received either one. I am going to contact Verizon and try to get out of this hosed up contract. I should have listened to my local cable company when they told me NOT to switch that I would be sorry. Am I ever sorry.
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2 comments
Anonymous
#545973

Common sense does not work with DTV.They don't tell you about all the extras they add on. If and when they do send you the box for returning their equipment,be sure to get a tracking# to prove they get it,otherwise they are well known for saying they did not get the equipment and making you pay for it.It is next to impossible to get out of their contract.an important thing you should do right now is change the bank or card # they have on file for you,otherwise if there is a problem or you decide to cancel service,DTV will automatically charge your account

Anonymous
#545096

NUMBER one sound's like you are dealing with two different companies.ONE VERIZON and SECOND DIRECTV.I have DIRECTV and THEIR most expensive package is $119.00 a month.This is far all the movie channel's and DOES not include a bundle service.While it is true you pay $6.00 for each room that you have a box in.DIRECTV does not charge you for the main box.I have (3)BOXES and I pay a total of $92.87 a month,This include taxe's.Maybe you did not understand your contract.You should have spoken to DIRECTV instead of VERIZON.You have to pay for everything you order.AND this price does not include taxe's.WAKE up and LEARN TO READ BEFORE YOU SIGN ANYTHING.WTF.COMMON since should have kicked in and LET you know that VERIZON is only looking out for VERIZON.YOU can get out of the contract but you will have to pay out the butt.

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Review
#346825 Review #346825 is a subjective opinion of poster.

Directv in Bronxville, New York - Direct TV customer service is the worst!

After about 12 years as a Direct TV customer I cancelled my service. Direct TV first told me they would send a box to mail back the receiver. After three weeks, no box. I called again. Direct TV said that I had never cancelled my account. Then they checked the records. It turns out my receiver is obsolete and does not need to be mailed back. They still owe me 13.24 and have told me for the past 3 weeks that I would get the check in a few days. DO NOT EVER SIGN UP FOR DIRECT TC. EVER
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2 comments
hollins1
#549402

YOU are crying about $13.24.Sound's like you cannot afford DIRECTV or Any other NETWORK.Get you an CONVERTER BOX CASE CLOSED.

Anonymous
#548609

I signed up 10-29-11. I am still hoping they can get just one bill right

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Review
#346713 Review #346713 is a subjective opinion of poster.

Directv in Chantilly, Virginia - I can't believe no PAC12 college games!!!!!

I CAN'T BELIEVE THERE IS NO PAC12 COLLEGE GAMES WAKE UP!!!!!!!!!!!!!!. PLEASE LOOK INTO THIS PROBLEM. YOU NEED TO ASK YOUR CUSTOMERS BEFORE YOU DECLINE. PLUS THIS 100 WORD MINIMUM IS A JOKE. YOU WANT EVERYBODY TO THINK ITS THE OTHER CABLE COMPANIES FAULT YOU HAD A CHANCE TO MAKE A DEAL BUT YOU DIDN'T. NOW DISH TV IS OFFERING IT AND ALSO COMCAST. DIRECT TV IS THE ONLY ONE THAT DECIDED NOT TO PICK IT UP. WHY. ALSO YOU NEED A BETTER ON DEMAND. OTHER THAN THAT YOU GUYS ARE PRETTY GOOD. EXPECT WHEN WE LOSE THE SATELLITE DISH IN THE WINTER EVEN IF WE SPRAY IT WITH PAM.
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2 comments
Anonymous
#545140

LISTEN up most people do not care about PAC12.SO get a life and MOVE on.If COMCAST and DISH is picking up PAC12.Then maybe you should switch to COMCAST or DISH.BECAUSE when DIRECTV bill you for PAC12 you will have a hesses fit when they ask you to pay for it.Some people are so off the wall.ALL it take's is one phone call to switch companies.YOU ***.

Anonymous
#544758

OMG . It is the ned of the world NO PAc12 games.

get a life. :cry

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Review
#346694 Review #346694 is a subjective opinion of poster.

Directv in Dallas, Texas - No CW

Dear DirectTV, You should really consider offering "The CW" along with your other channels. It has some of my favorite shows on it and is really the only reason I updated my TV. I don't know why you don't have it already. I'm sure that a lot of people would be happier if you provided it. I could easily get fifty signatures of people who want "The CW" available to them. To be perfectly honest, the only reason my family chose DirectTV over Dish was because it was more trouble to get through to Dish. To conclude this complaint that no one will ever read or respond to anyway, PLEASE get "The CW!" Please please please? I will be so angry/sad if I can't watch my favorite TV shows. I mean, what the ***? Freaking Dish offers it, but not you? Come on, that's just sad. Sincerely, Margaret.
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1 comment
Anonymous
#544931

Perhaps you would get better results if you actually complained to Directv. This ain't it!

Review
#346651 Review #346651 is a subjective opinion of poster.
Loss
$1

DIRECTV billed me for somebody elses account

My credit card was used to pay for my brother's DIRECTV service. When he decided to start paying via paper bill Directv refused to allow me to delete my card from his account, and just charged over $218 of his bill to my credit card. He tried calling and talking to them and they have refused to delete the card or reverse the charges. Credit card company says its a valid charge because the bill was paid with my credit card in the past and the account isn't in my name. It turns out my brother moved because he lost his job and had medical problems, and couldn't transfer service to his new place so they charged my card for his cancellation fees.
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Review
#346632 Review #346632 is a subjective opinion of poster.
Loss
$219

Directv is the worst company

I was paying $175 with Comcast so I called directv. They gave me a great deal of paying $51 a month for the 1st 3 months then it would go up to $71 for the remainder of the 2 year contract. Got my 4th months bill.....$308!!!!! I called and spoke with 6 different "supervisors" getting the run around who all basically told me, sorry you have to pay that. My directv has now been shut off and they can suck a fat one cuz I'm not paying..even for early cancellation fees. This is the worst snake company out there..do not get directv!
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Review
#346584 Review #346584 is a subjective opinion of poster.
Loss
$308
Tags
  • great deal

Do not trust Directv.

DirectV over billing me every month, I have to call every month to make the corrections, they promised 67 monthly fee and the bill is over 130 per month without any premium chanels, last tim I called the customer service person was exceptionally rude, some times they hung up befor taking the call after 10 or 15 mts on hold, I canceld the service and they cahrged fine for doing so, avoid them or you will be really sorry within 30 days. With such horrible customer service, I'd recommend everybody to avoid them. If they don't care about the people wanting to become new customers, how could they possibly care about their existing cusomers?
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3 comments
hollins1
#546334

I have had DIRECTV FOR 11 YEAR'S NOW.HAVE not had one problem with them except,THEY do not post payment's on time.If your package is $67.00 then i am sure you are aware that their is taxes to be added also to your monthly billing.IF you are so unhappy with DIRECTV,SWITCH.IT is as easy as that.ALL OF THE CABLE NETWORK'S ARE MONEY HUNGRY.SO who ever you decide to switch to,BE prepared to complain because they will charge you also.Nothing is free how many time's do i have to stress this.

knowsmore60
#546319

I agree 100% with your comment, Directv has become a total RIP OFF. 25 yrs ago, when we signed up, they were the best, customer service was really for the customer!

They are horrible now, they charge what they want to charge and if you don't like it, too *** bad, they will just turn you OFF! Don't waste your time with customer service if you have a complaint, they actually told me TAKE IT OR LEAVE IT!

What I would like to say is that they have gotten too big for their britches! BUT we know that when you loose your customers, and the $$$ dry up, the "biggies" fall just like the littles!

Anonymous
#544469

This company is a hoax they have professionally trained liars n every month Wen they readjust ur bill BC its too high they promise u it won't be like that the next month n the next month ur bill messed up again uuuggghhh

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Review
#346448 Review #346448 is a subjective opinion of poster.
Loss
$60

Directv in Gig Harbor, Washington - Direct tv is a scam and rips people off!poor service

Trying to get information regarding how to hook up a second tv has been crazy, they have made it so complicated I can't do it any more and I used to hook everything up myself. HD is a flipping nightmare as far as a second tv. No one seems to know anything and tech are dropped from the sky as we are told there are no humans we can talk to in our area. If I could get just plain cable here I would never deal with Direct Tv. I made the mistake of wanting the Hallmark movie channel and now I can't get another tv hooked up and have all these boxs and wires to deal with. I feel the programing is mostly for a population I am not a part of and having programs that actually have talented writers have become non existant. We ahve been customers for 9 years and get no consideration for that ! God please take me back to simple cable!!!! with customer service people who were nice and speak so you can understand them.
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Review
#346429 Review #346429 is a subjective opinion of poster.