Latest review first
DirecTV don't care about their customers
Called DirecTV and spent 3 hours speaking with a representative and they are not willing to send another box for free when the box is not working properly. They offer HORRIBLE SERVICE do not get DTV for TV service. Want to sell you everything but will not help you when you have a problem. The worst company in customer service business. I sent a letter to the presidents office 1 month ago and still not heard from them. I am definitely canceling my service with this non customer driven company! The box are so outdated that even a surge will damage them the quality of product they provide you with is so cheap that breaks easy so they can sell you protection plan. and they are typing on the computer while they are attempting to listen. but in reality they are not listening to what you are saying, instead typing to their supervisor. ......................HORRIBLE
Directv in Los Angeles, California - Charge for movies
I canceled one of their boxes and sent it back to them, now i received my bill and they billed me for 6 movies that i never order and their excuse was that after receiving their box, they scanned and found out that they didn't charge me for these movies (the bill for this movies was June 1, 2, 3, 4, 4, 4 and the bill i received was for this September) this is not right and fair because in order to order movies, don't you have to have a code? They are of no help at all, they wouldn't even waived any money at all.
Directv in Troy, Michigan - Tell you what you want to hear to get business
I want to thank "Skurno" for posting the address to the VP of Direct TV. I sent a letter of complaint to the VP and received a phone call from someone representing the President. I agree with Skurno. There's power in numbers. If you have a horrible experience, as I did, then you should write a letter of complailnt to: Ms'. Ellen Filipiak SR VP, Customer Care 2230 E Imperial Highway El Segundo, CA 90245 Email: Ellen|.Filipiak@directv".com I was fortunate that I cancelled the service within 24 hours of it being turned on and no longer have to deal them.
Directv in Brookfield, Illinois - Light rain shuts my service down every time
Update by user Aug 26, 2012
I was wrong, folks! It will cost me 420 dollars to cancel! DO NOT GET DIFECTV!!!
Original review posted by user Aug 26, 2012I've been a loyal difectv customer for almost 10 years. Always defended them when my freinds and family told me to dump them. Well, tonight was the last straw. There's been a LIGHT rain here in chicago all day, and my service has suffered because of it. My wife and i recently agreed to a 2 year contract so we could get a dvr recciver in my daughters bedroom, as she is in college now and likes to record her shows. Ever since then it seems like the service has gotten worse, i will say it sucks now. When i complain, i'm told " well if you cancel, you'll have to pay a 200 dollar cancellation fee" well, *** difectv, i consider that 200 bucks a slight bump, less than 2 months of your lousy service. Now you're losing a 10 year customer and the approximately 1500 dollars a year i've been wasting. But i'm sure you're not really that upset about it. HELLO COMCAST!!!
Directv in Richmond, Kentucky - Direct TV
My DVR receiver went out today and it will be a week before DirectTV can send a technician. Even though the majority of my viewing habits are disrupted, this generous company is crediting my account a whole $6 and acting like they are doing me a favor in the process. Their representatives were smug, non-responsive and did NOTHING to make me feel like they valued me as a customer. Definitely not the experience I had with DISH Network!!!! BEWARE!!! DirecTv does not advertise the frustrating limitations of their Whole Home DVR. Only one TV at a time can access recordings. This is infuriating when two people wan to watch different recordings. Do yourself a favor and pay a little more for service. The representatives at DirecTv will make it worth it!
Rude directv rep
We have been directtv customers for 18 years. Although our bill is not due until sept. our service was cut off today. When my 82 year old mother called about it today the rep was rude to the point of making her cry. Is this how to do business? Our bill has also been steadily climbing for the last 5 years with no explanation as to why. This used to be a good company when they cared about their customers. But now it's all about the dollar. Our bill averages 175.00 a month. We live in a rural area and directv is the only game in town. Too bad for us.
Directv in Orlando, Florida - Overcharged and took 7 days to come out and fix my dish
i have had direct for 8 months and 7 out of the 8 i have had billing or tecnical problems. i am constantly being over charged. the boxes never work always go out and never want to record.now i call them ot to fix my box because all of my tvs r out and they want 70 bucks for a service call and then schedualed me for 4 days later and then the guy never shows so i call and they tell me it will be anthor 4 days that they r backed up and r not willing to help in anyway. so now lets see if he comes on this 7th day without tv. in a house with 4 kids and no tv for 7 days is CRAZY.....DO NOT USE DIRECT!!!!!!
Directv in Mission Viejo, California - Direct TV charged for football channel I did'nt want.
Direct Tv was was paid automatically each month from my bank account. I was given the football channel free for signing up. No problem so far. Year 2 and they felt they should charge me for the football channel which I didnt' want. Football hasn't even started yet. MY bank account got screwed up because they charged me for something I did't want. Now I have no TV and they give you no number to call to discuss the issue with. Just many options too pay. What a racket... They can stick thier dish where the sun don't shine.
Directv in Greensboro, North Carolina - Abandoned equipment
WE have rental property and a past renter used DirectV. We removed the satelite and now find out the company takes no responsibility for picking up this monstrosity! Customer Service suggested we get rid of it. My question is "where?" It is too large to fit in trash can. We were then told to hang on too it until we have our yearly large pic up. That will be 10 months from now. The rep suggested we store it in the garage. This residence has NO garage. I guess we are stuck with the monstrosity. Very poor customer service. I would never consider DTV !!!!!
Directv in Raleigh, North Carolina - Direct TV
I urge you NOT to ever get Direct TV service. I had direct tv service for two year. The first two boxes I received did not record shows properly. The first box I called customer service and they told me they would send me a new box and a box that I could return the DVR back to them. I received the new box but did not receive the return box. The second box did not record programs correctly either so I called Direct TV back. The lady told me that they would send out a new box and a return box. I told her I did not receive the first return box. She told me that I did not need to return the first box. I received the new box but still no return box. Two weeks later my checking account has bounced. I notice that Direct Tv has chosen to charge me for the two boxes I have "tried" to return but now have received no boxes to return the equipment. By now I am livid. It takes me two months to have my account refunded. When I move, I am forced to make an appointment for them to come to my new apartment to see if they can establish a line of site. I explain that there is no outdoor access. But I am still forced to wait four days for them to come to tell me they cannot establish a line of site. They tell me I am due $41 in a refund -- 60 days later from my move. No refund. I call and then they say it is not $41 it is now $19 and since they made a mistake, it will now take another 30 days to receive my refund of $19. They did not notify me of their mistake. All that to say, STAY AWAY FROM DIRECT TV. THEY WILL RIP YOU OFF!!!!!
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