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I've had DirecTV for 9 years. They sent me a refurbished replacement for a dead receiver. I returned the old box as instructed. Two weeks later I have a demand on my account for $250 the is "overdue". Turns out it is for the box I returned. The first guy I talked...
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2 comments
Anonymous
#539538

HUH!Something about this complaint does not seem true.I have returned equiment to DIRECTV and Never had a problem.I have been with DIRECTV since 06 AND Have spoken to several customer service rep's which were very helpful in what i was trying to do with my account with them.Or maybe you should discontinue you service with them.

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Review
#335332 Review #335332 is a subjective opinion of poster.
Service
Directv Tv Service

Directv

I called in on 7/27/12 and talked with customer service I waited 45 mins. before I get someone to talk to I explained I had 4 receivers and I wanted to send back my HD receivers and keep my 2 regular receivers and to change my programming it took her almost and hour she said she had every thing taken care of and this morning I did not have service on 1 receiver, I called in and they said that they had my permission to turn the box off I waited 10 mins to talk to a supervisor and the supervisor would not even get on the phone with me they made the mistake and I have to pay for it I think this company does not care about there customers I am a very unhappy customer as soon as I can I am changing to Cox cable they know how to treat there customer.
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Review
#335321 Review #335321 is a subjective opinion of poster.
Product
Directv Receiver

Directv in Bangkok, Krung Thep - Direct TV 9 months and counting no refund.

9 months and counting for a refund from direct TV. Didn't send the boxes to the right address we gave them as a forwarding, called from overseas for 3 months every month, and were promised the boxes to return the DVR and equipment. Now 9 months later and multiple promises to send us our refund of 300 dollars...no refund. they have our boxes now, but still no refund. We have been told by numerous customer service agents its on the way, and are told the finance dept. is having issues with the address. Not sure if this will ever happen. But, we are hopeful that someday it might. Our last encounter was tonight with a supervisor who told us they have no direct communication with their finance department. No way to get a hold of them accept through their "system". This is the issue. No way to get help when you need it. Latest we are on wait again for another 10 to 30 days for the latest of their promises to refund.... 9 months later.. its not about the money.. its about simply customer satisfaction.
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1 comment
Anonymous
#525082

Direct TV told me they do not refund. That may be your problem. Go above the first level customer service.

Review
#335320 Review #335320 is a subjective opinion of poster.
Service
Directv Tv Service
Loss
$293

Directv in Salt Lake City, Utah - They drop viacom except if your paying for hd

directtv says they are having a dispute with viacom and they are no longer broadcasting their stations that is unless you are willing to pay for their most expensive service and pay for HD. I know people that are still recieving the stations but they pay for it by paying for all the stations avaliable and all the premium channels plus all the extra fees and rentals. It's a lie that directtv is no longer paying for those 17 channels that is unless you are willing to pay and pay more so they can increase their own profit. Last year alone they hed over a $2,000,000,000. net income that is the money they maid after they paid for all their expenses. this is from their own financial statemenet. I don't really care about the lost stations it's the lie they are telling the customers. Don't reach an agreement with Viacom and save money and increase your profits by gouging your customers by not lowering their bills to reflect the loss that you are forcing on them.
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Review
#335223 Review #335223 is a subjective opinion of poster.
Service
Directv Tv Service
Why would a customer hold on to a receiver that was no longer working and continue to pay for it for several months? It's because I dreaded calling Direct TV customer service. One of my receivers went out. I took one from another room and plugged it in where we had...
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1 comment
Anonymous
#520163

Switch to Dish Network. I did quite a while ago, no further problems.

Review
#335158 Review #335158 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Hartsville, Tennessee - No service over a month with only one call back.

No service for one month and only one call back and this has happen for one year. Trouble after trouble with Direct TV. This is the worst service I have ever seen. I will encourage people to never get Direct TV. It takes weeks for a technician to show up and sometimes they can not fix the problem because they do not know what they are doing. I will be going back to cable. At least it will not go out when it rains or sprinkles. They tell you that they will give you a break on your bill do not believe it. Also, it does not matter if it is working or not they still want there money from you.
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1 comment
Anonymous
#521013

Thank you for making up my mind concerning getting the promotion pk. for Direct TV.

After reading these comments I would no longer consider using their services! I will stay with cable, regardless of the changes in service.

It doesn't seem as bad as what I read here regaring Direct Tv. Thanks again!

Review
#335070 Review #335070 is a subjective opinion of poster.
Service
Directv Tv Service

DIRECTV UNAUTHORIZED CHARGES

My bill was due on the 28 of every month, (PAID IN ADVANCE). I called in June to have service disconnected, and was told by the rep that we can cut off service on the 27th, and no additional money was owed. My husband was also present when I was on speaker phone with directv. I made it very clear that I did not want to owe them any money...Well, 3 weeks later I have an UNAUTHORIZED charge to my bank account in the amount of $60.05!!!! I called directv this morning, 7/26/12 as soon as I saw the charge in my bank account. The rep I spoke to told me that there is a billing cycle which had nothing to do with my due dates on the account. I am just livid because this is deceptive business practices!! I did everything by the book, sent all their equipment back to them in a timely manner, and they still charge me when I did not even use their service. This is a scam and I will also be contacting my Congress and State Attorney General....I went to my bank this morning also to DISPUTE THIS FRAUDULENT charge. We as consumers are at the mercy of these monopolies and they must be stopped with a class action law suit!!!
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1 comment
Anonymous
#535308

I canceled service 8/7 and was told i would receive a final statement (which I have not YET RECEIVED)...and lo and behold this morning I find an UNAUTHORIZED debit of my checking account when I do not have auto bill pay and do not authorize them to charge such. I have not even had ample time to pay the bill.

Calling them is no help either, they keep repeating that you authorize this auto debit when you sign up for service, even though the credit card # they have on file for me IS NOT VALID. They are theives and I will tell everyone I know.

Review
#335001 Review #335001 is a subjective opinion of poster.
Tags
  • action law suit

Directv in Madison, Wisconsin - Direct tv

so, i switched from at&t to direct tv, cause this is the game everyone plays every two years. i had next day service from direct tv. "great". my neighbor came over and said you must have gotten the offer of 200.00 debit card and a two year agreement and four rooms of recievers. I was not aware of the offer so i called the sameday my direct tv was in stalled. Talked to sales person and her supervisor. To get told three different stories.....!!!!! any way i asked the question it was no.....!!!!! 1) different promotion times. (ahhhh 24hrs) 2) He was already a customer of direct tv. .(no) 3) you needed to be switching from one service such as att&t to direct....(which i was)............very rude staff in south carolina..said he didn't have a supervisor over him.....really cant wait until my 2yrs are up after one afternoon...:(
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Review
#334954 Review #334954 is a subjective opinion of poster.
Tags
  • sales person

Directv in Hubbard, Texas - Give the good guys a break.

Well we pay on time every month and we dont get any breaks for being good customers.Either thats got to change or we will. We like direct tv but when you get pushed you can be pushed so far.Please do what ya say and work with us. In these tuff times we need all the help we can get.The extra little charges ya have adds up.And I hope since ya come to an agreement with viacom,that we wont get charged any more for having their channels.So please think about the people who pay on or before their due date.
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#334895 Review #334895 is a subjective opinion of poster.

Directv in Los Angeles, California - Basic Direct TV should allow all news networks.

I have basic TV I can get 24 hr. weather but no 24 hour national news. I can't get any CNN FOX. etc. This is an election year, and it horrible we can't get nothing but local new networks. I get HLN, but that's not 24 hour news. Southern CA Local New sucks. National News will cover our local breaking new sometimes before we see in on our local chanels. I feel if We get 24 hr. weather we should be able to get all the national news networks. I want to see all the information on both presidental candidates and see up to date world news. I don't feel we should have to pay extra for news. I 'm a 70 year old retired disabled senior I can't afford nothing but the basic channels. (the cheapest) I like to keep up with whats going on in the world.
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Review
#334828 Review #334828 is a subjective opinion of poster.