Filter by rating
filters
State:
Show
City:
Show
Product:
Show
I had a payment arrangement maid for July 28 to pay my direct tv payment.. My husband paid 60 on it Friday and this morning you ppl cut our satellite off.. Really I think we are going back to dish today this is the second time it's happened not doing it anymore...
View full review
1 comment
Anonymous
#517900

before you caancel service you might want to change or close the account# they have on file for you.also if sending back equipment,be sure to get tracking #

Review
#333998 Review #333998 is a subjective opinion of poster.
Service
Directv Tv Package
Loss
$130
To whom this may concern: I am a Direct TV customer who has been receiving poor technical service from Mainstream Cable services. I have been a Direct Tv customer for many years and have never had worse service from a technician in those years. I , Norah Taylor-Owens,...
View full review
2 comments
Anonymous
#830167

I have a similar issue.

My community has restriction where we have to deal with mainstream communication with direct TV.

There are technical issues nonestop. They only come out fix the issue 2 times a week no weekend.

This happen on weekend and every 3 days after tech comes out.

Direct tv cannot help, it is really poor service, cannot even watch tv.

View more comments
Review
#333914 Review #333914 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Stone Mountain, Georgia - Well we didn't have tv(direct) for days at end. They ask me (CS)if it was raining? *** no it's not

We have been with comcast for 8yrs. NO PROMBLEMS!!! We move to an apt.that only has Direct Tv. First you have to buy the equipment very costly then there are all kinds of problems with the service,you call CS and they are rude and don't seem to want to help.Cant call the 1-800# cause they said that we are with multi band.What!!!! if you call one of the companies the other don't have the information because its two separated systems. We are now sitting reading the bible which is a good thing.Cause the TV is off again for the 4th day. Direct TV sucks to ***.
View full review
Review
#333888 Review #333888 is a subjective opinion of poster.
Tags
  • good thing

Directv in Mount Washington, Kentucky - Direct T.V

Worse service/company in the WORLD, worse mistake of my life getting involved with this company!.,..The customer service sucks the worse in the world you can rarely understand them and then the have the nerve to have an attitude at that. Next the service is not working more than it works. Their quick to tell you about the billing and what you owe but quick to tell you they'll get it fixed after the bill is paid. Yeah ok, a hot *** mess is what they are. So searching for a new provider can't wait to get away from this mess. I would not recommend this service to my worse enemy!... Don't let them fool ya oh no
View full review
1 comment
jewbaby
#517337

I thought that my mother and I was the only one felt this why about Direct Tv. High five to all the customer out there that KNOWS DIRECT TV SUCKS TO ***!!!!!!!

Review
#333885 Review #333885 is a subjective opinion of poster.

Directv in Cincinnati, Ohio - DIRECT TV

I thinks it's absolutely absurd to argue over pennies on the dollar and cost us customers our nightly programs when the station we watch is in contract talk with DIRECT TV! As for service! We pay a month in advance so if we really sit and think about it that means we paid for channels that have been removed from our viewing?! This is not how a professional company should react to negotiations with a contract. These corp. companies these days think of them self and their pocket book first and us last. We are your only means to a job it is us you should keep happy you *** idiots!
View full review
2 comments
Anonymous
#532122

I worked there you guys it is the worst company. Supervisors tell us to lie to the customers they say tell him he will be there 30 to 45 minutes hours days even weeks pass and no tech.

Supervisors don't care at all they make stuff lie that's why I quit because i m not a good lier and I felt really bad when this old lady about 96 years old.she told me she was that old do I can send a tech sooner anyway she was 96 started crying and she started arguing and days later her daughter called screaming that her mom was in the hospital due to our poor service all my supervisors did were laugh right after the lady hung up and said oh well and continued laughing. Kensy us a "supervisor" with experience but all he is is Ashlees boyfriend she the manager. So they really don't care. That office is not professional period.

I quit I could not deal with it anymore 3 months and that's it, I think I'm a professional lier after working there. They say that low income properties anyway. Josue is a joke he said he the main one there but when people call to speak to him he tells us to tell the customers to say he's in a meeting??? When all he does is sit on his computer and tell nasty jokes.

I know that company is low class and knew I could do waaaayyyy better. Good day everyone

Anonymous
#516718

Thank goodness it's over. So now everyone should perhaps read their DIRECTV customer agreements.

View more comments (1)
Review
#333572 Review #333572 is a subjective opinion of poster.
Service
Directv Tv Service
You know …. What a grandiose statement. If you greedy bastards gave a ***, you would compensate your customers with something other than Encore ***. Or, oh my, $5.00 a month for three months. $15.00 …REALLY? You have truly let me down, beyond what cable did. I...
View full review
Review
#333565 Review #333565 is a subjective opinion of poster.

Directv in Charlotte, North Carolina - I am be cheated

Direct takes away the programs that I watch and all that is left is junk I do not watch. If you are going to take away my channels and not reduce my bill then I am going to another company. This is stealing and I do not like a thief. I am paying for something that I am not getting. You need to get your act together or you can go out of business for all I care. I do not buy the excuses given and saying that it will be solved. I am paying for X number of channels and getting junk while you play around with this scheme.
View full review
Review
#333491 Review #333491 is a subjective opinion of poster.

Directv worst service ever in cust.serv, billing, service promises not kept

The sales person, quoted me price for internet and tv service bundle, I was given a quote, come to find out when they came to set up tv, they didn't have a order for the internet, let alone it wasn't provided by direct tv but a totally different company. Had to spend hours on the phone being transferred alll over before someone was able to offer to pull the call to have it reviewed and was told in 24 hours I would have a response. I ended up having to call them,but they were honest and said it had been sold incorrectly. I had asked for both and he only quoted me the tv, and I could call in 24 hours and cancel my service without any charges. I asked if they could just get it set up, then I was sent to bundle desk to set up internet with Frontier my local carrier. So I was given order #, contact # confirmation #, called Frontier since no one had called to find out that they didn't have me in their system and they don't bundle with anyone. He wanted to transfer me to their sales dept to set up an account. I then called Direct tv back and got every excuse in the book and assured it was all being taken care of. All along I'm paying my previous carrier until I can be sure I'm going to have service at all since I need it for work.. Then called direct tv back, I was told they should have my account it may take a bit longer to show up in their system. I can't tell you how many times and people I had to explain all this to. I finally asked just to cancel my order, and was told I was going to be penalized for breaking my contract if now was past 24 hours from when i ordered it not when they figured out what was wrong. Finally I was able to get through to Frontier and wasn't able to get internet for another 2 wks. What a joke, in mean time 1 of the many people at Direct tv put through my request to cancel my service. so now I had to start all over. finally 3 wks later I had both internet and tv service. Only to get my next bill for $100 for just the tv only.They charged me for the 3 month movie channels I was to have been getting free. of course it was my fault since I had asked to cancel my account. so she put through the credit and was charge $6 less than I was quoted, Ok finally. LOL next bill came again for $100 so I called again and was told they were having hard time putting through credit since it had been cancelled once and not set up again with the discount. Next I get a bill for 99 cents!! really?? I paid it not wanting to spend another 2 hours on hold or on the phone. to come home today to another $98 bill and spent 20 minutes trying to explain how pissed I was and being told she was truly sorry and trying to help explain what happen. I requested a sup - he again just tried to explain - by saying that their person I talked to put through the discount for month I missed and the next one because they were having troubles with their bill system and didn't know it. So all in all I asked just to let me out of my contract free of charge and he basically laughed and said he explained what had happened he was sorry and was trying to help me. So I tried to take him back through all of the above to be told he couldn't release me from my contract with out charge, My question was "When did you ever start upholding your end of the contract to begin with?" I just want the hassel every month to be over shake hands and go our separate ways please!!
View full review
Review
#333486 Review #333486 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Wichita, Kansas - Salesman lied, Dir TV doesn't care

A salesman in Sam's promised a certain channel. After not finding it, we called Dir TV and they said they didn't have it! Over next months, we realized many other problems with service, we have a list of 26 complaints. They will 'talk' about it, but don't care that we were lied to, accused us of lying saying they didn't hear the salesmen, still were going to charge for canceling--$320!! We have complaints about the service itself, processes, but also about the amazingly rude customer service. WE HATE IT! WE NEED TO TAKE TO THE STATE ATTY GEN'L and the BBB!!
View full review
4 comments
Anonymous
#517918

Many thanks, again, beentheredonethat! Are you willing to share here--or give a hint--how you received your money back? I haven't found that yet.

Anonymous
#517908

By all means DO file complaints with the Attorney General and The BBB and FTC...I was just saying they get so many complaints,that they could not possibly answer all complaints against DirectTV.The benefit of filing a complaint is in case there is another class action lawsuit,you name will be on the list...It is in DirectTV's contract that you cannot sue them individually,they put this clause in there because there were so many people filing law suits against them.I believe they offer mediation.They charged my cc over$800.I got my money back by reading the complaints and the answers people wrote and acting on advice I got from reading the posts.

Anonymous
#516554

Thanks, beentheredonethat, appreciate your input. I do have much 'proof' in terms of email communications back and forth saved.

I once won a lawsuit based on what was said over the phone with no recording. At least a complaint to BBB and Atty Gen'l puts it on an official record.

But I will also peruse complaints for tips,too. Thanks again.

Anonymous
#516534

The fact is DTV does know their salesman lie in order to sign people up for their 2 yr contract knowing there will be a big service charge for the customer to cancel service. That is extra money for DTV.

The bad thing is it's your word against theirs and you have no proof of what was said.The most important thing you can now do is change or cancel the account they have on file for you,this will save you money later if you decide to cancel service bcause DTV will help themselves to your bank or credit card.If you decide to cancel service my advice would be get on the internet and read all the complains against DTV and you will pick up info as to what to do. The Attorney General and the BBB will do nothing but take your complaint.this is one time when you will need to take matters in your own hands.

View more comments (3)
Review
#333374 Review #333374 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Rochester, New York - Gut my cable off when payment's not due

Had us send $55 for june $65 is due on 7-25 -12 shut cable off on 7-20-12 and will not turn it back on So far as I am consreaned you can get your box'es out of my house & I will go with another cable com- Tryed to talk to them and they are very rude I would like some one to come by and get there box'es so that I can make room for new cable Every one say's that Diret tv is a rip off Now I see that So thank's for nothing
View full review
1 comment
Anonymous
#516538

You need to call them and ask for address labels and boxes to return their boxes and be sure to get a tracking# to prove they get them otherwise they will charge you for them.Also, watch your bank or cc account that they have on file if possible change #'s or close the account before DTV automatically charges it.

Review
#333362 Review #333362 is a subjective opinion of poster.