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Direct TV PO Box 6550 Greenwood Village, Colorado 80155-6550 Attention: Billing Dispute RE: Direct TV claim that I violated the contract. According to international and universal (uniform) Contract Law, such as the UCC, a contract can only be valid if it follows all...
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4 comments
Shamus742
#533227

I changed the acct # on my credit card and then called DTV to cancel service the day I learned what they were doing. :grin :grin

The post I made is the letter I sent to DTV's Billing Dispute Dept.

over a month ago and I have not heard a peep from them by mail or phone call.

sessa, call it whinning, I don't care.

I am an adult, I know my rights and I know the law and I won't be bullied by scammers like DTV. :grin

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Review
#333352 Review #333352 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Richmond Hill, Georgia - Charges for movies from 3 yrs ago

I recently decided to change dish providers because I could get a better deal with someone else. My contract with Direct TV was over. I promptly returned their equipment and paid the bill they sent me for 12.00. I received another bill the following month for 0. Then the day after I received that statement, I get an email stating I owe them 99.00. When I called the customer service person they stated that I owed them for movies from 2009 that they never charged me for. What the heck? First of all I couldn't even remember if I ordered those movies or not. What is up with this ***? I want to dispute the bill, but I can't even find a resource to do that.
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3 comments
Anonymous
#531524

I have read many complaints about DTV billing for movies from years past after the customer no longer has service with them.They know once they get the equipment back,it is their word against yours and they can turn you over to collections if you don't pay.

xrcat
#531449

After explaining to the customer service rep.that i did not see how they could charge me for movies that I dont even remember renting. They turned me over to collections.

So I guess they can do anything they darn well please. I suppose I will pay the bill and bad mouth them to everyone I meet. Lesson learned.

To bad I liked them up to that point. Except their prices.

Anonymous
#518423

they are horrible!! Charged me $406 for equipment that they had already recieved and said they would refund it within 10 days.

15 days later I am being told it was never handled and still waiting on a return and am now being billed $5 for a movie that was supposedly ordered over a year ago! I have sat on hod for an hour to speak to a Supervisor to see why I was lied to the first time I called and find out why I should wait another 7 days for a refund to post. Gave phone to my husband to handle now because I am too upset.

We are a military family getting on a flight in the morning for overseas with our 3 children and could really use having that $ back in our account during this move. never again will I deal with this company!

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Review
#333345 Review #333345 is a subjective opinion of poster.
Service
Directv Tv Service
Loss
$99

Directv in Lake Mills, Iowa - Charged my account

You are correct about the LACK of customer service. I recently quite DIRECT TV for various reasons. I sent the equipment back as soon as I received the boxes, almost 1 month ago. Yesterday they deducted $503 from my account for not receiving their receivers. I called immediately and OH YES they did get them but it was just a "human error" that it was not recorded. So I get charged because they did not bother to "double check" before charging me and it will take days to get my money back. REALLY!!!!!!!!!!!!!! Quote: "We have over 20 million customer and we do make mistakes". Fine!! But don't take days to give me my money back. I told them I wanted it within 24 hours. And compensation. Guess what they offered me???? Rebates on coming back as a customer.....takes balls huh? NEVER in a million years..........Oh and then they stated that I switched providers when I canceled them. NO I did not. We went to antenna!!! We get 17 local channels now and NOT the 5 we got from them! Also payed extra for that from them. They are getting FREE advertizing from me..starting here!!
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2 comments
Anonymous
#520248

Direct tv took 641 dollars from me and I had two representatives tell me 72 hours after they receive their equipment. A week later I called and they said it will take 30 days to refund back to my credit card.

I too told them they had one day not 30 and they also tried to tell me they will waive the early cancellation fee of $280 if I come back as a customer...really? They are the worst by far and I will never go back to them.

Anonymous
#516551

Good for you! Keep up the good work...

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Review
#333343 Review #333343 is a subjective opinion of poster.
Service
Directv Tv Service

Directv in Phoenix, Arizona - NO MORE DANIEL TOSH!!

wow the one thing that makes me laugh after a hard days work to pay my way to HIGH D-TV BILL and they take away some of my fav channels but don't reduce my BILL!! WTF... sound goes out on my channels all the time sometiimes for 30 mins... takes almost 2 mins to see the pic while surfing all the *** shows for WEIGHT LOSS, HOME SHOPPING, AND THE SAME FRICKEN MOVIES OVER AND OVER!! I'M DONE WITH MY CONTRACT AT THIS POINT I WILL PAY WHAT IS NEEDED RETURN BOXES AND GET CABLE!!! U SUCK DIRECT TV!!
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3 comments
Anonymous
#516764

Wait until your introductory rates are over and you bill goes up..oh also know all providers go through contract negotiations. So good luck

Anonymous
#516684

RESTORE THIS!! I CANCELLED AND SO HAPPY I DID SAVED $50.00 A MONTH TOO!! :eek

Anonymous
#516579

your channels were restored. And everyone stopped caring.

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Review
#333307 Review #333307 is a subjective opinion of poster.

Directv Scam

No FX NO Comedy Central CEO for Directv states Viacom is issue. Directv is the issue. Discount customers for lost channels or allow customers out of contract. That simple. I will no longer pay bill or tolerate their BS...........................................................................................................................................................................................................................................................................................................................................................................................................................Worst service ever liars and thiefs that could care less about customers or services. I never never experienced more isswues with simple TV service from any provider in 50 years. I would never reccomend your service to anyone and refuse to pay any bills from your *** ripoff company from this date forward. You suck and lie for a living and hold customers hostage
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4 comments
Anonymous
#538508

I've paid for the 4.99 replacement cost. I had a DVR go down.

They went through all the show of getting my information then told they couldn't do it because the system is down for upgrading. This is the same story they've been telling me for a week! I'm beginning to think that spending the extra money on equipment insurance is all a scam.

One department even said they'd send me a unit right away but they'd have to charge me $50. This is a company I'm spending $180 a month on!

Anonymous
#516580

your customer agreement. Simple as that, something you probably did not do in the first place.

Anonymous
#516314

:( This company SUCKS! I had agreed to a BUNDLE with DTV and Fairpoint.

DTV came and set up the tv. The same day Fairpoint was supposed to show up for phone and internet. No show. ON SUNDAY morning at 9AM they show.

I told them to *** off and canceled with DTV. This was LESS than a week after DTV set up. Now they are after me for $400. Screw them.

They didn't keep their end of the bargain.

They can go to ***. I told them to take me to court, PLEASE.

Anonymous
#516246

You are correct about the LACK of customer service. I recently quite DIRECT TV for various reasons.

I sent the equipment back as soon as I received the boxes, almost 1 month ago. Yesterday they deducted $503 from my account for not receiving their receivers. I called immediately and OH YES they did get them but it was just a "human error" that it was not recorded. So I get charged because they did not bother to "double check" before charging me and it will take days to get my money back.

REALLY!!!!!!!!!!!!!!

Quote: "We have over 20 million customer and we do make mistakes". Fine!! But don't take days to give me my money back.

I told them I wanted it within 24 hours. And compensation. Guess what they offered me???? Rebates on coming back as a customer.....takes balls huh?

NEVER in a million years..........Oh and then they stated that I switched providers when I canceled them. NO I did not. We went to antenna!!! We get 17 local channels now and NOT the 5 we got from them!

Also payed extra for that from them. They are getting FREE advertizing from me..starting here!!

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Review
#333306 Review #333306 is a subjective opinion of poster.
Service
Directv Tv Service
Loss
$69

Directv in Paducah, Kentucky - Mtv and vh1. got hooked on shows that i can no longer watch.

I'm paying a pretty good penny for shows that i now can't watch. Get it worked out or i will go back to comcast. Have loved direct until it started with fx and american horror story that i thought was going to be over with direct. They came to a deal and they need to make one with viacom or i'm walking away.done done done done done done done done done done done done done done done done done done done done done done done done. K k k k k k k k k. I
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Review
#333296 Review #333296 is a subjective opinion of poster.
Loss
$50

DIRECTV

I have been a loyal DIRECTV costomer for 6 years. I have been seeing commercials about new customers receiving free HD for life when signing up. So, I called customer service to see if I could get HD. I was told that I qualified for 1/2 off the receiver. I told the rep that I will pay the monthly HD charge without a problem, I just want the receiver for free. Rediculous. Now, my bill is just as high and I've lost 26 channels. If this doesn't get resolved soon, I have a feeling that Dish Network will be getting some new customers.
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Review
#333200 Review #333200 is a subjective opinion of poster.

Directv in Detroit, Michigan - Taken away our favorite channels

I have no sympathy for your problems with Viacom. It is not our problem. We want our missing channels back and a discount for the time we have been without them. If this doesn't happen by the end of July, we are switching to Dish. You are supposed to provide us with a service. In order to do that, you *** the bullet and work it out with Viacom. I think you had a lot of nerve suggesting that you are doing this for the sake of the consumer. Under no circumstance should we have to suck up extra costs, if that is what this turns into.
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1 comment
Anonymous
#516261

Do like I did go to the B>B>B> It worked!

Review
#333186 Review #333186 is a subjective opinion of poster.
Loss
$30

Directv in Plano, Texas - Cancelled channels

It is my hope that Directv will offers the affected customers a generous credit as well as free movies on pay per view. I hope this dispute between directv and victamo is over soon I think that eventally the other companies will be in channel dispute too; so I'm trying to hold off cancelling my service with directv but am missing programs I like to watch. Most of these complaints seem to indicate that directv doesn't give a s--- about its current customers. I hope a resolution is reached soon. The new disney channel is no competition for SpongeBob.
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Review
#333139 Review #333139 is a subjective opinion of poster.

Directv in Chantilly, Virginia - Can not get HD at all

We can not get HD channels at all have to bring someone in. Every time there is a little rain the tv goes off. We don't get any reimbursement or credit for that. They have taken channels away and I see a lot more non english channels on it. I am not against that but do not take my channels away. The only reason we have it is my husband wanted the NFL or some sports channel that is not free. I told him to find something else. If we are not getting tv channels because of weather I feel we should at least get a credit.
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1 comment
jewbaby
#517345

:cry :cry :cry :cry :cry hate hate hate Direct TV you SUCK BIG TIME!!!!!!

Review
#333121 Review #333121 is a subjective opinion of poster.