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I lost my DirectTV after Hurricane Irma and I totally get that they are busy. I lost service on 9/10/17 and scheduled a service call for the soonest date I could get which was 9/27. At that time I was told to go online because there may be cancellations earlier. I went...
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3.1
I liked
  • All of it when it works
I didn't like
  • Long wait time for service call and being lied to
#1104465
Reply to reviews
We were talked into changing from Dish to Direct TV with a locked in price for two years. The first statement we get with our service says the price guarantee is for one year. When I call them I was first told that it's no problem getting it fixed to two years but I...
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1.8
I liked
  • I did like directv at one time when it was affordable
#1066532
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I have been with directv for almost 2 decades, Started out paying $39.99, Now after being a Great PAYING Customer for almost 20 years, My bill has become almost unaffordable at wait for it, $150.00 a month, I have changed nothing same package I have had since 01. Now...
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2.2
Red Creek, New York
#1042981
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My account was charged for a receiver we mailed back, but directv did not receive. We have tracked the package and it has legitimately been lost in transit, in Memphis to be exact. After an online chat with at&t on 2/9/17 around 4:30pm I was told the charge would be...
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Anonymous
Anonymous

This is exactly what happened to me!! The technician came and installed a new receiver and took the defective receiver with him but now Direct Tv is saying he didn't take a ...

#1021547
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I received a free 3-month premium channel preview during the first of 2016. Every bill since has included a $107.00 charge for premium channels Just last week the channels were finally removed after my calling nearly every month. However, Direct TV will not issue me a...
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1.9
#1010865
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I knew a guy who worked for DirecTV/AT&T, although did he? In conversation it came out that whilst he spent his working days going from door to door wearing a DirecTV T Shirt, he was in fact employed by a company called New Image. He boasted to me that he could pretty...
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#969387
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Resolved

This is a copy of an email I just sent to 3 executives at DirecTV/AT&T - including the email address given above. Dear DirecTV/AT&T Executives: I have been a customer of DirecTV for many years (on and off) and have never been so disappointed or upset with the lack of...
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user54372566
user54372566

I posted the above comment and want everyone to know this issue was resolved within 3 hours of emailing to the parties on my email. I received a call from a very nice woman f...

2.8
I didn't like
  • Poor customer service
#964858
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Resolved

I moved and canceled service. Was sent a return box for equipment and returned everything promptly and now they say they didnt receive it. They advised I would be charged 284.00 on my credit card if not received in five days from letter. I had help packing the...
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1.3
I didn't like
  • Company integrity
  • Being lied to
  • Reps attitude
#962046
Reply to reviews
The worst customer expierence ever. I signed up for direct tv on 5/22/16. As part of my contract i was supposed to have received a $300.00 gift card to sam's club. I was told it was sent to me but it got denied. So funny cause i receive my bills every month that gets...
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Anonymous
Michael D

They did me the same way, Never a card, they also told me if I moved and they could not service the area coI would be let out of my contract, I never got a contract, I moved ...

1.0
#947959
Reply to reviews
They are horrible. Everything they say to get you signed up is a lie. Told me when i moved to my house in a few month wouldnt charge me a moving fee turns out when its time for me to move i get charged 199 or i can pay almoat 400 to cancel what a joke. Then the lady...
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1.8
#945360
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