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After moving to Alabama, to teach at a state university, I decided to sign up for AT&T cell service, home internet, and DirecTV. We started at BestBuy, because they were having a $400 rebate card promotion at the time. We had also received several flyers from AT&T and...
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PainstakingTortoise
PainstakingTortoise

Immediately after writing the review, I checked the status of the $100 reward card that was issued (which we must claim by 08/05/2018), and was informed via the website that i...

2.6
I liked
  • Channel lineup
I didn't like
  • Being deceived
  • Company integrity
  • Lack of concern for unsatisfied customers
#1321414
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Always enjoyed DirecTV bundled with AT&T phone and internet. Moved from Texas to Alabama area that bundle was not available. Paid my final AT&T bundle bill and actually rec'd a refund from AT&T for over payment. DirecTV now says that I owe them $134.90 as an early...
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2.5
I liked
  • Some movies and channles
  • Hd and dvr
I didn't like
  • Bad business policy
  • No assistance from supervisors
  • Billing for services not received
#1138127
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To anyone who cares: I have had DirecTV for about 15 years. U-verse came to are area with internet, TV and phone. ATT offered a great deal on the bundle package. I ask DIRECTV could I keep my dish and take advantage of the new package. Of course they said no, but gave...
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Fort Mitchell, Alabama
I liked
  • Good programming
I didn't like
  • Bad service
  • Overpriced service
#1078933
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I asked for a another box to be put in on my porch now no one told me that I would have to turn one of my boxes in the house off in order to watch the tv on my porch if I was told that from the being I would have never asked for that kind of box and now because I wasnt...
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#951487
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My Directv was off this morning when I got up, so I reset it, unplugged it and did everything the troubleshooting told me to do. This didn't fix the problem, so I called 3 times, the last time I was on the phone 45 minutes and didn't speak to a customer representative...
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Mcintosh, Alabama
#949269
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This is ridiculous ! I HAVE NO TV AT ALL THANKS TO DIRECT TV !What started out this morning as not being able to view channel 360 has developed into no TV at all . I reset my receiver as I have always been told to do and all my channels are now ...
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1.0
#949248
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I spoke with customer service during a recorded conversation and told them I do not authorize them to take funds and sent an email restating that I do not authorize them to take funds out of my account and they did it anyway. It seems to me this is a theft. I am just...
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2.5
I didn't like
  • Lack of concern for customers or what they are being told
#947119
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I have always had a very good customer service experience with DirecTV but now that ATT bought it IT IS HORRIBLE!!! Not only has it been outsourced to who knows where, they don't know what they're doing. I was on the phone for almost an hour (after getting cut off the...
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2.6
I liked
  • Programming
I didn't like
  • Customer service experience and loss of discounts
#945165
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Directv - Brent Vann claim#1610000854-01. DIRECTTV TECH PUT NAILS IN MY ROOF
Directv - Brent Vann claim#1610000854-01. DIRECTTV TECH PUT NAILS IN MY ROOF
Direct tv tech attached my satellite brackets on my roof with NAILS. I was selling my home located at 6828 Valley Lane in Leeds, Al. and the home inspector found these NAILS protruding into my attic and has taken pics of these NAILS. The home inspector provided these...
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Anonymous
Anonymous

We just got this phone call today. Offer was that they would cut our bill in half for DIRECTV, our cell phone and internet. For it to work we would have to pay two months in a...

Anonymous
Anonymous

Thanks for the info. I've decided to shop elsewhere for my TV needs because of your ordeal with DIRECTV. Thanks again and I will let others know what Dorectv put you thru.

#940918
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I TRY TO EXPLAIN TO DIRECT TV THAT I NEED SERVICE FOR RV (RECREATIONAL VEHICLE) THAT WE GOING PLACES TO ANOTHER STATE AND BECAUSE THEY NOT UNDETSTOOD KEEP TRANSFERS MY CALL TO ANOTHER DEPARTMENT, AND TAKING ABOUT 4 DIFFERENT, DIRECT TV YOU NEED MORE PEOPLE COMPETITIVE,...
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#926838
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