Not resolved
Advertised vs Delivered
Billing Practices
Coverage Area
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Style and Design
Value for money

DirectTV came to install Wireless genie. Next morning, one of genie's did not work, called and scheduled appt with DirectTV.

Techician (Andrew) did not show but called and said that someone would be out next show. Andrew should have reschedule the appointment for me but did not do his job. Now I have to wait another day before getting service. Another thing, customer agent wanted to verify my account but I did not my four digit code and agent would not let me reschedule but the day before none of customer agents ask me for that code.

The amount of money I paid every month for the worthless channels I get is outrageous. DirectTV/AT&T know they can get away with because of their company size.

Product or Service Mentioned: Directv Technical Support.

Reason of review: Poor customer service.

Do You Have Something To Say ?
Write a review


Terms of Service
Post Comment

You May Also Like